Power button on my macbook pro is pushed in and won't start unless i push it quite hard a number of times. Help?

I don't know how it got that way but i went to turn it on and noticed the button was pushed in and wasn't flat against the surface of the keyboard.

You should take to a Aplle store genius bar they will diagnose for free and give you a quote for repair.

Similar Messages

  • Macbook Pro retina shut down and won't start

    Someone help!
    I was using my Macbook Pro Retina that I got in 2012 while I was on a trip in Tokyo, Japan. While uploading pictures from my camera, I left to take a shower and came back to see that my computer was shut off. I thought it went into sleep mode so I kept pressing the keyboard but there was nothing. I did have it plugged into the wall without an adapter. I tried the startup button and nothing. I came back to the States and went to the apple store. They said they don't guaranteed that my data could be recovered. I didn't want to take a chance because I'm too nervous I will lose all my files especially recent ones I haven't backed up yet. They suggested I take it to an authorized apple store to see if they could do a data recovery but before I go, does anyone have any suggestion on what I should do before I spend my money? I don't know if it's because I didn't use an adapter in Japan (100v) but I know it's universal. My iphone was charged every night and had no problem.
    Thanks!!

    btipparat,
    the Apple store which you took your MacBook Pro to isn’t an authorized Apple store? Your MacBook Pro’s AC adapter supports worldwide voltages, 100 V to 240 V, so that isn’t an issue.
    If you press the button next to the battery indicator lights, do they light up? Do they do so whether or not the AC charger is connected?

  • How do I fix the power button on my MacBook Pro?

    How do I fix the power button on my MacBook Pro? Thanks to Apple,  if you accidentally hit the power button with Mavericks, your downloading, ripping, burning, saving and any other process will be halted without completing.  How do I fix this so this no longer happens?

    Which os version are you using?  Which model Macbook Pro do you have?
    Does this article apply - MacBook Pro: Distorted video or no video issues?  The affected computers  were manufactured between approximately May 2007 and September 2008. 

  • My MacBook Pro battery is empty and won't charge, but charger is fine

    My MacBook Pro battery is empty and won't charge. I did the PRAM reset when there was still some power left in the battery. The charger indicator light doesn't come on when I connect it to MacBook Pro, BUT it works just fine with my old white Mac book. This happened a few times before, and unplugging and plugging the adapter into the MacBook pro helped. Now nothing happens no matter how many times I reset the charger. Is there anything else I can do?

    More than likely you need a new battery.

  • My MacBook Pro shut down unexpectedly and won't connect to wifi now.

    My MacBook Pro shut down unexpectedly and won't connect to wifi now. All other devices in my house are connecting to the wifi just fine. The laptop just refuses to connect. Any ideas on how to fix this/what it might mean?

    Try a SMC reset:
    http://support.apple.com/kb/HT3964
    Follow directions for "A battery you should not remove yourself"
    Check the mage safe connector and port for any debris.

  • Macbook Pro - WiFi turns OFF and won't turn back ON

    Hello,
    this is my first time posting something on this forum; I will be as detailed as possible. I bought a Macbook Pro back in 2011 and It came with Lion OS. Last year I upgraded it to Mavericks and so far it has been a nice experience. However, in the past week I have experienced a very strange and irrating problem with my macbook. While doing work all of the sudden the WiFi would turn off and lose all connection to the web. I attempted to turn it back ON by clicking on the wifi signal icon but something weird occured, it was still 'ON' according to my mac and the only option available was to actually turn it OFF, so i clicked on it and the icon would go empty with no curvy lines (i attached a picture). Then i clicked again on the icon to turn it back on, however, as was doomed to remain in this state cause no matter what I tried.. the wifi will remain off even after clicking on the 'turn wifi on' option multiple times. I tried going to the assist me option under network preferences and I obtained multiple results with no fix. I tried sending my mac to sleep though at first seemed to fix the problem.. the wifi inmediately went back to being off and wont catch a signal. The only thing that fixes this is a fresh restart which is annoying and unacceptable...this is really annoying and I need a solution asap because this problem is become very frequent (once every 2 hours)... any help will be appreciated it.
    I attached 2 pictures and the console log when this happened.
    1. A picture of my assist me window before i sent it to sleep, shows the WiFi on the left with the 'Failed' (which confuses me). it also shows the wifi icon empty ( like it was off) but the computer shows as if it was on and would ask you to turn it off... weird?
    A second picture after I sent my mac to sleep. Though it seems like there was no wifi signal available, the router was on and literally next to my mac...but my machine wont catch up the signal. (other devices were connected to the wifi and have no problem with it).
    Here is the console log right before and after my this problem occured:
    3/11/14 1:07:04.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=10415[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page
    3/11/14 1:09:53.500 AM Dock[1091]: CGSSetWindowTransformAtPlacement: Singular matrix [inf 0.000 0.000 inf]
    3/11/14 1:11:19.322 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "BitTorrent" for over 1.00 seconds. Server has re-enabled them.
    3/11/14 1:11:23.445 AM BitTorrent[10434]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    3/11/14 1:11:23.445 AM BitTorrent[10434]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    3/11/14 1:11:26.820 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "BitTorrent" after 8.50 seconds (server forcibly re-enabled them after 1.00 seconds)
    3/11/14 1:13:19.619 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "System Preferences" for over 1.00 seconds. Server has re-enabled them.
    3/11/14 1:13:20.899 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "System Preferences" after 2.28 seconds (server forcibly re-enabled them after 1.00 seconds)
    3/11/14 1:13:27.833 AM System Preferences[10444]: AVF error: Perf capability check failed: 0xe00002bc
    3/11/14 1:13:27.834 AM System Preferences[10444]: AVF error: Branch_QT0::pushBits, Context Creation Failed.
    3/11/14 1:14:47.736 AM WindowServer[83]: _CGXHWCaptureWindowList: No capable active display found.
    3/11/14 1:19:37.821 AM WindowServer[83]: _CGXHWCaptureWindowList: No capable active display found.
    3/11/14 1:22:31.000 AM kernel[0]: MacAuthEvent en1   Auth result for: 60:c3:97:04:d5:b8  MAC AUTH succeeded
    3/11/14 1:22:31.000 AM kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
    3/11/14 1:22:31.000 AM kernel[0]: wl0: Roamed or switched channel, reason #8, bssid 60:c3:97:04:d5:b8
    3/11/14 1:22:31.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:22:31.000 AM kernel[0]: AirPort: RSN handshake complete on en1
    3/11/14 1:25:29.779 AM loginwindow[44]: magsafeStateChanged state changed old 2 new 1
    3/11/14 1:25:32.778 AM parentalcontrolsd[10493]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream
    3/11/14 1:25:34.241 AM xpcproxy[10494]: assertion failed: 13C64: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
    3/11/14 1:28:50.334 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "System Preferences" for over 1.00 seconds. Server has re-enabled them.
    3/11/14 1:28:50.425 AM com.apple.preference.network.remoteservice[10511]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
    3/11/14 1:28:50.442 AM com.apple.preference.network.remoteservice[10511]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
    3/11/14 1:28:51.249 AM com.apple.preference.network.remoteservice[10511]: Bogus event received by listener connection:
    <error: 0x7fff7e218b50> { count = 1, contents =
    "XPCErrorDescription" => <string: 0x7fff7e218e60> { length = 18, contents = "Connection invalid" }
    3/11/14 1:28:52.237 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "System Preferences" after 2.90 seconds (server forcibly re-enabled them after 1.00 seconds)
    3/11/14 1:28:52.401 AM com.apple.preference.network.remoteservice[10511]: Could not find image named 'InvalidDataIcon'.
    3/11/14 1:28:52.526 AM com.apple.preference.network.remoteservice[10511]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    3/11/14 1:28:52.526 AM com.apple.preference.network.remoteservice[10511]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    3/11/14 1:29:02.894 AM WindowServer[83]: window ac1 is already attached to window abe
    3/11/14 1:29:07.775 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Operation on a window 0xac1 requiring rights 0x5 by caller System Preferences
    3/11/14 1:29:11.433 AM WindowServer[83]: window ac5 is already attached to window abe
    3/11/14 1:29:12.861 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Invalid window 0xac5
    3/11/14 1:29:13.000 AM kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1
    3/11/14 1:29:13.113 AM configd[19]: SCNC: stop, triggered by (19) configd, type PPPSerial, reason Service Disposed
    3/11/14 1:29:13.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:29:13.200 AM configd[19]: network changed: v4(en1-:192.168.2.15) v6(en1-:2002:32ac:2b50:1234:62c5:47ff:fe93:4f3a) DNS- Proxy-
    3/11/14 1:29:13.464 AM UserEventAgent[11]: Captive: CNPluginHandler en1: Inactive
    3/11/14 1:29:14.000 AM kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1
    3/11/14 1:29:14.274 AM netbiosd[10316]: network_reachability_changed : network is not reachable, netbiosd is shutting down
    3/11/14 1:29:17.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:29:19.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:29:19.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:29:21.488 AM WindowServer[83]: window ac8 is already attached to window abe
    3/11/14 1:29:30.829 AM configd[19]: subnet_route: write routing socket failed, Network is unreachable
    3/11/14 1:29:32.747 AM configd[19]: network changed: Proxy
    3/11/14 1:29:37.338 AM CalendarAgent[188]: [com.apple.calendar.store.log.caldav.queue] [Adding [<CalDAVAccountRefreshQueueableOperation: 0x7faef96a4140; Sequence: 0>] to failed operations.]
    3/11/14 1:29:37.356 AM CalendarAgent[188]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." UserInfo=0x7faefb829e00 {NSUnderlyingError=0x7faef9575860 "The Internet connection appears to be offline.", NSErrorFailingURLStringKey=https://hyddro%[email protected]/1362164150/principal///hyddro%[email protected]/1362164150/principal/, NSErrorFailingURLKey=https://hyddro%[email protected]/1362164150/principal///hyddro%[email protected]/1362164150/principal/, AccountName=iCloud, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The Internet connection appears to be offline.}]
    3/11/14 1:30:10.259 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Operation on a window 0xac8 requiring rights 0x5 by caller System Preferences
    3/11/14 1:30:12.162 AM WindowServer[83]: window acc is already attached to window abe
    3/11/14 1:30:18.054 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Invalid window 0xacc

    Thank you for your detailed troubleshooting attempts.  Very helpful.  Sorry, I cannot read "logs."  My eyes just glass over on those things.  Hopefully, a knowledgeable user will come along shortly to decipher for you.
    I noticed from the pics that your location setting is "untitled."  Have you tried the "Automatic" setting?  Run the diagnostic test?  Results?
    Try the basics first:
       Change your router channel number.  Most times this works & is all you have to do.
    Disconnect & reconnect your modem.  unplug it for about 10 seconds.  Plug it back in.  Do the same for Apple’s routers.  Wait for everything to reboot.
    System Preferences>Network
    Click the Assist Me button.
    In the next window that pops up, click the Diagnostic button & do the necessary.
    Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer.   See these basic networking KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
    http://support.apple.com/kb/HT4628  Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
    Manually provided DNS server addresses are higher priority than DHCP's
    http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
    ============================
    What to do when you can't connect to the Internet
    Also, run the Airport Utility app which is located inside the Utilities folder.
    =====================
    If using a  Linksys router, contact LinkSys Customer Support and/or post in their forums.
    If using Apple's Airport, please re-post over in one of the AirPort Forums.

  • I have a mid 2010 Macbook Pro running Snow Leopard and foolishly upgraded to Yosemite.  Is it possible to go back in time with Time Machine and reinstall Snow Leopard.  Then upgrade to Lion or Mavericks?  Any other ideas on how I can exit Yosemite?

    I have a mid 2010 Macbook Pro running Snow Leopard and foolishly upgraded to Yosemite. Now have numerous problems.  Is it possible to go back in time with Time Machine and reinstall Snow Leopard?  Then upgrade to Lion or Mavericks?  Any other ideas on how I can exit Yosemite?

    Once you get yourself back to Snow Leopard, if you still want to upgrade somewhat, I would suggest the following:
    1. Get an external hard drive that you can use for experiments with new OS versions. You could partition it into 2 or 3 partitions. You could then clone your existing Snow Leopard system to one partition using Carbon Copy Cloner (well worth $40) or SuperDuper ($25).
    2. Buy OS X Mountain Lion for $20, through the Apple online store (I don't think it's available through the App Store). Apple has decided to make it very difficult for anyone to get Mavericks unless they have already downloaded it.
    You will receive two e-mails from Apple, one containing a PDF with a redemption code, and one with the password you will need to unlock the PDF. Using the code, you will download Mountain Lion from the App Store, where it will appear among your Purchased items.
    After ML finishes downloading, its installer app will launch itself. When you see this launch screen, QUIT the install app immediately! Go to your applications folder, find the Install OS X Mountain Lion app, and copy it to a safe location outside of your Applications folder. Keeping one or more copies will allow you to reinstall without unnecessary aggravation if you later need or want to do that. At this point, you can re-launch the Installer in the Applications folder and let it run. You can install it on a clean partition on your external HD, or you can allow it to upgrade the Snow Leopard clone you created on your external drive, or you can do both. This should allow you to test how everything works for as long as you like.
    3. If you left yourself a free partition on your test drive, try a clean install of Yosemite and set everything up from scratch (do not migrate anything). This will allow you to see whether your problems with it were related to something in your Snow Leopard system.

  • 23" HD cinema display power button with 2010 MacBook Pro

    The power button on my 23" HD cinema display (clear enclosure) doesn't turn on my 2010 MacBook Pro. I don't use both screens at once much and would like to leave the laptop shut. Is there a workaround?

    Thanks! I found I can also start up, close the lid (and sleep), then just click to wake the machine.

  • Power button on new macbook pro doesn't work well

    So I just got a snazzy new MBP 15inch with retina, my first Apple computer in almost 25years, and it's great so far.  I am having a strange issue with the power button.  If I'm trying to get the computer to turn on after shutting it down (not just closing the lid or letting the computer go to sleep) I have to tap the power button a bunch of times.  I couldn't find anything in the manual that says you have to push anything other than the power button to get the thing to turn on, am I missing some kind of Apple voodoo that I wouldn't know coming from the PC world?  Is the physical power button just faulty, or is there a software issue with the power switch?  Do I have to hold the button for 3 sec or something to get it to turn on? Hold another button while pressing the power one?  I'm extremely savvy with PCs and Windows, having built all of my own computers for close to two decades, but the last Apple (not counting my multiple iPads, iPods, and iPhone) computer I owned was a IIgs back in the 80s. 
    Also, yes the battery is charged, having same problem with it plugged in.
    Message was edited by: Kronos76

    There is a CLICK to the button. Just Tapping it does not activate it. You have to actually Push it until you hear a CLICK.
    If that does not work TAKE IT BACK for full refund and buy another.

  • My 13inch MacBook Pro randomly shut off and won't turn on

    My 13 inch MacBook Pro will not turn on at all. It randomly shut off while I was using it and now it won't come back on. The light on the charger is faintly blinking... But it is no longer charging. I tried a different outlet, and a different MacBook charger... Nothing. The screen is completely black and none of buttons or keys are responsive. I'm not sure if this has anything to do with it, but it seems that it shut off not even one second after I connected my iPhone to it via USB. I guess I should include that this was the first time my iPhone was connected to my MacBook since upgrading to ios 6.0. Any help or suggestions would be greatly appreciated. Thank you..

    jc1122,
    by “boot” I mean “use as the disk from which OS X will be run”. At the moment, all that is known is that your computer won’t start from its internal hard disk; my suggestion is to see whether it is able to start from your grey Mac OS X Install DVD, which is bootable (i.e. able to be used a disk from which OS X can be run).

  • My Macbook pro is running slow and it is starting to freeze up - attached are my ETRE results

    My Macbook Pro has been running slow...I inherited it from another coworker (we are contractors so we are responsible for them not the company)...the spinning colorful ball icon seems to run on and off on different screens every day....any ideas of what I can delete or programs to run? Here is the Etre Report:
    EtreCheck version: 1.9.15 (52)
    Report generated August 23, 2014 at 9:54:55 AM EDT
    Hardware Information: ?
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
    Video Information: ?
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ?
      OS X 10.9.4 (13E28) - Uptime: 0 days 0:23:39
    Disk Information: ?
      Hitachi HTS545032B9A302 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 255.25 GB (97.26 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      Macintosh HD 2 (disk0s4) /Volumes/Macintosh HD 2: 63.83 GB (2.22 GB free)
      MATSHITADVD-R   UJ-898 
    USB Information: ?
      Logitech USB Receiver
      Apple Computer, Inc. IR Receiver
      HP Officejet Pro 8600
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. FaceTime HD Camera (Built-in)
    Thunderbolt Information: ?
      Apple Inc. thunderbolt_bus
    Gatekeeper: ?
      Mac App Store and identified developers
    Kernel Extensions: ?
      [loaded] org.virtualbox.kext.VBoxDrv (4.2.12) Support
      [not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.12) Support
      [not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.12) Support
      [loaded] org.virtualbox.kext.VBoxUSB (4.2.12) Support
    Startup Items: ?
      ChmodBPF: Path: /Library/StartupItems/ChmodBPF
      VirtualBox: Path: /Library/StartupItems/VirtualBox
    Launch Daemons: ?
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
      [running] com.teamviewer.teamviewer_service.plist Support
    Launch Agents: ?
      [loaded] com.divx.dms.agent.plist Support
      [loaded] com.divx.update.agent.plist Support
      [loaded] com.hp.messagecenter.launcher.plist Support
      [running] com.hp.productresearch.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
      [running] com.teamviewer.teamviewer.plist Support
      [running] com.teamviewer.teamviewer_desktop.plist Support
    User Launch Agents: ?
      [loaded] com.BlueStacks.AppPlayer.LogRotator.plist Support
      [loaded] com.BlueStacks.AppPlayer.Service.plist Support
      [loaded] com.BlueStacks.AppPlayer.UninstallAgent.plist Support
      [loaded] com.BlueStacks.AppPlayer.UpdaterAgent.plist Support
      [not loaded] com.google.Chrome.framework.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [not loaded] org.virtualbox.vboxwebsrv.plist Support
    User Login Items: ?
      uHD-Agent
      iTunesHelper
      AT&T Locker Uploader
      Google Drive
      WDDriveUtilityHelper
      Dropbox
      Google Chrome
    Internet Plug-ins: ?
      FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
      Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
      OVSHelper: Version: 1.1 Support
      Default Browser: Version: 537 - SDK 10.9
      SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 67 Check version
    Safari Extensions: ?
      Amazon Shopping Assistant
      Ebay Shopping Assistant
    Audio Plug-ins: ?
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins ?
      BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 Support
      Picasa: Version: 1.0 Support
      Stamps.com: Version: 1.1.13 Support
    3rd Party Preference Panes: ?
      Flash Player  Support
      Java  Support
    Time Machine: ?
      Time Machine not configured!
    Top Processes by CPU: ?
          3% WindowServer
          1% NETGEARGenieDaemon
          1% Finder
          1% TeamViewer_Service
          1% Google Chrome
    Top Processes by Memory: ?
      188 MB Safari
      115 MB Finder
      94 MB Microsoft Excel
      94 MB mds_stores
      86 MB ocspd
    Virtual Memory Information: ?
      404 MB Free RAM
      1.63 GB Active RAM
      1.00 GB Inactive RAM
      989 MB Wired RAM
      495 MB Page-ins
      0 B Page-outs

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press thereturn key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press returnthree times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Macbook pro sleep light stays and won't charge or start up

    Closed my macbook pro 2011 model before work today (it had barely any battery power left) and came home to a problem. The sleep indicator was on but very was dim and my charger would not work. I noticed that the green light would come on but very faintly and my computer would not start up either. I am curious to what may have caused this problem.

    Also the battery level indicator would not work.

  • MacBook Pro 17, new ... won't start up.

    Hello all,
    OK....Got my MacBook Pro in the mail last week and did a clean install after partitioning my disks. Then installed CS2, Office 2004. This morning, upon hitting the power key, I heard the chime, the screen went to the usual grey, then the grey apple logo and then restarted... back to chime.
    I tried zapping PRAM, which didn't change anything.
    Then I decided to to an Archive and Install, which refused to happen probably because I'd updated my OS software since the clean install.
    It's early enough to where I could walk into an Apple Store and ask for a swap but I already spent time and energy on this and was looking forward to getting down to some work....
    Any ideas as to what's going on... or what one might do to fix it ?

    Me personally I like to have all my stuff that has never had problems because I believe it leads to more problems (just me) I would return it.

  • Apple macbook pro 15" 2 months old won't start after going to sleep. have to restart whole computer

    My Mac book pro will not start after closing the lid to put it to sleep. The keyboard lights up only. I have start the computer from start.

    Hello ellenlee8,
    For issues with waking from sleep, check out the troubleshooting in the article below as well as the additional troubleshooting to get your MacBook Pro Retinal  to wake normally again.
    OS X: When your Mac doesn't sleep or wake
    http://support.apple.com/kb/TS5357
    Regards,
    -Norm G.

  • Macbook Pro 2008 ejects disc and won't recognize external drive

    My Macbook Pro 15in 2008 immediately ejects discs.  I have tried opening and cleaning the drive, but no luck.  I went on to connect my external drive, but when I insert the discs, they just spin for a moment, and then stop.  This goes on indefinitely, and there is no way to eject the disc unless I hook the external drive to another computer.  I tried resetting the PRAM, but no luck.  I am running OS X 10.7

    Hi bigdubee,
    The exact same thing happened to my 2010 MacBook Pro today.  Restarting with the "option" key held down, I get only 2 of the 3 options you listed in disk utilities ("disk0" and a subfolder of "disk0" labeled "Mac OS x Base system". 
    Did you take your Macbook Pro to the Apple store?  And were they able to fix it? 

Maybe you are looking for

  • How can I associate an A/P invoice to a service call?

    Hi, Customer wants this: 1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars. 2. They (Co. A)  give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expe

  • I can't write to usb stick [solved]

    I've installed arch on my notebook yesterday. It took a few hours, but I got almost everything working correctly. My issue is that when I plug in a usb stick, it gets automatically mounted, but I can't write to it. I had the same issue with my ntfs d

  • Black dots, possibly dead pixels on my brand new Ipod Touch?

    I just purchased a new 4th Gen 32gb Ipod touch from Walmart, there were about 4 black dots, possilby dead pixels upon opening, not even a single smudge on the screen yet, but they were there, so I called and exchanged it for another brand new one, to

  • How to go from OS X 10.5.8 to Maverick.  Is it even possible?

    My MacBook is currently running OS X 10.5.8 and I want it to be running Maverick.  Do I need to update it to Leopard, then Snow Leopard, then to Lion, then to Maverick?  Do I have to pay for each upgrade?  Any help is appreciated.  Thanks!

  • Fm for export to DMS

    Hello, What is the function module for exporting data into a doc file saved to DSM ? Thanks