Pre Plus EAS Out of Office

Is there a way to set an Out of Office condition and message on an EAS Outlook account on the Pre Plus? I had this feature on my old Treo and it was useful.
Please advise if there is a way to set Out of Office through the Pre Plus. If not, it would make a nice enhancement.
Thanks....
This question was solved.
View Solution.

Functionality like that is not currently available on the Palm Pre.
You can leave product feedback and product enhancment requests on the official Palm feedback page
www.palm.com/feedback

Similar Messages

Palm Pre Plus (Verizon) won't connect to Exchange Server

I have been on the phone for 3 days (purchased the Pre from Verizon the day it came out) and have been unable to connect to my companys email server. I have had a Palm Treo 755 for yrs, and have always gotten my email to that. After days of speaking with Palm reps, I am being told that NO Verizon Pre is able to connect to a corp exchange server at this time. I am quite upset by this, since after listening to a Palm Reps advice, I had an IT person make sure our server was up to date, we had the correct certificates, etc. This of course took hours to complete, and the IT person's time is not cheap. So afte spending all that time and money dealing with this, I was told today by a supervisor at Palm that NOBODY on Verizons network is able to connect to their corp email server, and that it was an issue that is being looked into.
I searched the forums, and found lots of issues of this with Sprint service, but didn't find any with Verizon. Anybody else out there on Verizon and unable to connect? Or maybe the better question is, Does anybody out there have a Pre Plus with Verizon and IS able to connect to their Exchange (EAS) server?
Post relates to: Pre Plus p101vzw (Verizon)
This question was solved.
View Solution.

Correction to my last message. After doing a reset on my phone, and updating our server, I was able to connect to my email. Thank you for your comments to update to SP2. Overall, I am still very upset about the over the phone support Palm provided. Like I mentioned before, I brought up the SP1 vs SP2 option multiple times over the phone, and I was told each time that was not the issue. Even my IT guy fought me, a little, on doing that update since he had heard the same information as I did from the Palm reps on the phone. After creating an account on here, and PDAguy pointing me to the long thread about people with a similar problem, I showed this to our IT guy and he happily updated our server to SP2.
I am happy to get this issue resolved, but still feel Palm mislead me along the way, probably costing me over $400 in IT support, my wasted time, and traveling to a Verizon store to exchange a perfectly good phone and having me trying different options that did not need to be done. I made 3 different calls to Palm (along with my IT guy who was paid by the hour) and each call lasted about 1 to 1-1/2 hrs. Most of the time being on hold while the rep "research" my question. Even had a rep over the phone lie to me, and tell me he was able to connect to our server (using my info) with a Pre that he had with him. He then told me I had a faulty phone, and I was directed to go back to Verizon to switch the phone out. After I had switched the phone out, and it of course still did not work, I was then told by another Palm rep, and his supervisor that this was a know issue and that NOBODY with Verizon was able to connect to an Exchange server (with a Pre) due to a software issue on the phone. I had a rebate from Verizon to get this phone for $149, but with all my wasted time, the cost of my IT guy, and the lack of knowledge by the Palm reps, I think I probably own the most expensive Palm Pre Plus out there.
Message Edited by tjp2176 on 01-28-2010 08:03 PM

I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Pre Plus was all and more...

I have wanted a Pre since I saw it from Sprint. I even considered canceling one of our lines, letting another family member have mine so that I could go to Sprint.
So, when I heard that Verizon was going to be getting it, I was thrilled. I always look into customer product reviews before I get anything. And, I was really surprised to see all the negative ones. It made me a little apprehensive.
When our account was still Alltel, I had bought my very first smartphone, a Motorola Q10. I loved it. But, when the official change to Verizon happened...it didn't work properly anymore. Verizon replaced it, but as we all know-you get the phone one step below. I ended up with an HTC Ozone. Hated every minute of it. I would lose text messages that were saved if the phone got "confused", pictures would go **bleep**...there was even one night I was talking to a friend through text....everyone in my contacts that had a smartphone got all the messages! The other day, I had it plugged in for charging...it caught on fire! I had always heard that cell phones could do. But, I have never seen it, or had met anyone that it happened to.
I got online, and got myself a Palm Pre Plus. Hoping against hope that all the negative reviews were just from Verizon haters who would let it be known to all who asked, and didn't, that the phone sucked. (Not being a big Verizon fan because of all the crap that happened with the Alltel buy-out...I normally made my presence known at the store!)
I knew the battery wouldn't last long...it doesn't. LoL! But, other than that....I am so in love with this phone. I think it's a phone that comes from a company that takes pride in giving consumers the best they have to offer. And they make them to stand the time. I have several chronic medical conditions. Epilepsy, fibro, and Celiac. One thing that I love about Palm is that they joined up with Celiac.com to have an app that translates what Celiac is, and what kinds of food I HAVE to avoid to keep my body from attacking itself. Considering most people don't know what Celiac is, I was EXTREMELY surprised and happy to see that.
I was a little worried with the touch screen, because I have heard that a lot of touch screens can get cracked or messed up easy...and leaves you with a phone that won't work properly. But, after getting the phone, it took me all of 20 minutes to realize that a touch screen was just what I needed. Because of my medical conditions, I have slight tremors-some from meds, others because of the actual condition itself. Since me hands don't always stay steady enough to work a keyboard for every action that I do, I was limited in my use of previous phones. Having the majority of the uses on this phone controlled by touch screen has made all the difference in the world!
I am so thankful that I didn't let the negative reviews keep me from getting the Pre Plus. I would highly recommend it to anyone who asks. I would also recommend that they get a second battery. LoL!

iphonejunkie3 wrote:
Great review. Coming from an active iPhone user who has experienced some less than satisfying alternatives to the iPhone, I think you are right-on regarding the Pre Plus. In fact, I am in the process of switching from Storm to a Pre Plus in the next couple of days.
Hold off for a while, Pickup the Pre2, Better Hardware, 1ghz and glass screen, but same form factor.

Outlook 2007 & Exchange 2007 - Out of office assistant not working

Hi,
when using outlook 2007 and the users mailbox is on an Exchange 2007 server the out of office assistant doesn't work. When you start the out of office assistant the following message is displayed:
'Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later.'
Using Outlook 2003 and connect to the same mailbox, the assistant works fine, however you don't have the additional features new to the Assistant.
Also, when using outlook 2007 and connect to an Exchange 2003 mailbox the out of office assistant is also functioning fine.
Using Outlook Web Access on Exchange 2007 to set the out of office assistant works also fine, so the error message is not correct.
Any idea how to fix this ?
Franc.

Whilst I agree that auto-discover and other comment's could be upheld, I know that even when EWS and auto-discover are setup correctly that this problem will still occur.
I manage an Exchange 2007 environment with 300 users and and Exchange 2010 environment with 700 user's all using Outlook 2007. We are in the progress of deploying Outlook 2010 but I know with the new authentication process of the Outlook
client with Exchange 2007 or older and Outlook 2007 or older, this problem will still occur.
I know that their are just a few out of a 1,000 user base that experience this problem, so I don't see how global settings and configurations and settings are the culprit.
Just like the problem caused by a badly designed update in November or December of last year that meant auto-discover does not auto-configure a new Outlook profile because it would not detect the user's e-mail address but somehow create some random e-mail
address with the AD account name before the @ and the FQDN for the domain name, which involved a further release of another update several month's later to fix that.
Plus the other problem with the daily and frequent prompt's throughout the day for OWA domain login credential's despite being authenticated and Outlook contacting Exchange fine signified by the bottom-right hand corner status stating so. I press escape
and Outlook carries performing as normal for it do the same a few hours later, however I find that after about half a dozen prompt's over several days, it will disconnect the Outlook client saying 'Need Password' in the bottom-right, which despite left and
right-mouse clicking does not load a login prompt to re-enter credentials that I should not need to be doing in the first place considering that I am logged in with the correct domain account on my computer and using the destined mailbox for that AD account.
Exiting Outlook gracefully and re-launching Outlook a few seconds later allowing time for the background application handles and sub-handles amongst probably other things from the previous Outlook session to close (although, I do find every so often this
process is hampered every so often by having to end the Outlook.exe process directly through Task Manager before being able to re-attempt launching the Outlook client) and Outlook will just reconnect without the need or receiving a prompt to enter the login
details but I will no doubt receive another login prompt that I can likely just press cancel to or the escape button or perhaps, have to follow the above process again.
Just like releasing SP1 for Exchange 2010 to add more problems that worked without it but fixing those problems that existing in 2010.
I find that deleting a database result's in a failure error that in fact does successfully remove the database but since SP1, I know have to run a shell command to remove the database in the registry to delete an entry from a 'state' and 'lockstate' folder
before I am rid of the Exchange configuration, to then have to suspend all database copies on that server and re-start all of the Exchange services before I can actually delete the edb file. Just absurd.
It's all just a backwards and forwards exercise with Microsoft but would love permanent solutions to all of the above. Please advise on the above because it is a major irritation.

AT&T Pre Plus and Pixi Reception are lacking

I had an iphone and I use to think that phone had bad signal. Now my pre plus gets barely 1 bar when iphones around me are getting 4bars of 3g. Its killing my battery switching between edge and 3g. I didn't want to make a big deal but my friend just bought a pixi and asked "Why do I always have low reception on this phone?" he was comparing to his old nokia 71x. But I do agree the reception I get is far below average, and worse than iphones.
Can this be fixed through software? I love my pre but I never had so many problems with signal before.

I've never had an iPhone to compare (though one of my kids has), but I am trying out an AT&T Pre Plus for awhile before deciding whether to keep it and pay Sprint's early termination fee. I live in a borderline area and still find that my signal strength on the AT&T Pre Plus here at the house seems to be as good as it was on my Moto Razr and Palm Centro. OTOH, one of my kids who used to have an iPhone before it died about a month out of warranty, used to routinely complain that it would drop calls and lose signal in places where I never used to experience problems.
Anecdotal, I know. But my experience seems to be different than yours.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Pre Plus is Possessed! Operating on it's own! Make it stop!

Has anyone else experienced this? My Pre Plus is making appointments, taking pictures, sending email, dialing, etc., etc. all by itself. Oh, and deleting stuff. And doing it all at lightspeed. I can actually see ripples on the touchscreen, as if it's actually possessed. I may need an exorcist.
This began immediately after connecting to a public wifi at a Hannigan's restaurant. (called "Winternet"?)
There are moments when it behaves... When I went to the local AT&T store for help. Also, when I went online to look at other phones, like an unlocked Pre2. And now, while I'm writing this.
I haven't tried a hard reset yet. I'd prefer not to lose all the customizing I've done. Anyone have any input, or advice? Thank you.
Post relates to: Pre Plus p100una (AT&T)

brian338 wrote:
Thank you for the reply. Yes, I've rebooted at least a dozen times.
At this point I can't do anything with the phone at all. It just does whatever it feels like. (Right now it's scheduling an appointment for tomorrow, and launching the music player.) So the Interactive Tests are out of the question at the moment.
I'm going to look into reactivating my trustworthy Treo. I need something I can rely on, since my house could be floating out to sea in a couple of days. (I live a block from the Jersey shore.)
I was sure you did reboot, but it's always good to check so we can move on to other methods.
Since it appears your phone is fairly useless, we can try a webOS Doctor. But first, have you pulled the battery for about 30 seconds?
If that doesn't cure it, let's move on to webOS Doctor. It's a last-ditch option that completely wipes the OS partition on your phone and loads a fresh copy of webOS. It does *not* wipe your USB partition where you've saved your photos and music and other downloaded files. Unfortunately, using the webOS Doctor will in all likelyhood wipe out any saved games you have, I think.
Let's try some steps to get your phone into the right mode for a webOS Doctoring.
1. Charge your phone via the USB wall charger for 1 hour (not by Touchstone or PC USB charging)
2. Reboot your PC. While it's rebooting complete the next steps.
3. Disconnect the charging cable from your phone.
4. Shut down your phone (if you can).
5. Pull the battery and let it sit for 30 seconds. Put the battery back in.
6. Connect the USB cable to the computer (but not Pre Plus yet)
7. Run webOS Doctor and click next or OK until you can go no further
8. Power on the phone while also holding the Volume Up button (after a bit you should see the USB symbol)
9. Connect the USB cable to the Pre Plus
10. After a but you should be able to click Next on webOS Doctor to reload webOS onto your phone.
And just to make sure, you are running a Palm Pre Plus on the AT&T network correct? I need to have that confirmation so I can send you the link to the correct webOS Doctor version.

Pre Plus randomly erasing phone numbers

My Palm Pre Plus is randomly erasing phone numbers since I received it last Thursday. I suspect it has something to do with Synergy's syncing to my various accounts.
Example situation: Yesterday morning a friend texted me to see if I wanted to meet at a coffee shop. I told him yes, and we went and had coffee.
This morning, I went to text the same friend, only to find that his phone number was no longer listed under his contact profile. My only messaging option was through Google Talk (which I don't think counts) - even though my txt's from yesterday were still listed, had the little SMS marker - AND his phone number - next to them, in small grey font. But with no phone number, there was no SMS option.
I tried chatting with a Palm support person before leaving for coffee yesterday, who at first didn't believe that I had upgraded my phone to 1.4. They hadn't gotten the memo of its release yet. The situation was dropped with the hope that 1.4 had fixed the problem. It hasn't.
What's the deal here?
Also - I continue to have that infamous double type or missing letter problem with the keyboard.
In addition - does anyone else find it incredibly silly that virtually my entire contact list is impermanent? In other words, half of the information relies solely on my contacts maintaining their Facebook profiles and including their phone number and such. If a person's phone number has been pulled into my contacts from Facebook, and they decide to erase their Facebook account - boom - I no longer have their phone number. I suppose I could enter a duplicate phone number entry - but who has time? And with the above issue, how do I know it will even stay there?

I have my Google account as my default profile, however most of my contacts were pulled in from Facebook and I manually entered phone numbers when necessary from my old Centro. I re-entered my friend's phone number and it has stuck around since last weekend, so hopefully as the other user above mentioned, it's just one of those things that happens early on and then sorts itself out.
I did a bit of testing today, to see how my phone was syncing to my google account, which was syncing back to Address Book on my Mac. If I delete a contact on my phone, or any part of a contact's information, it is erased from my google contacts on the next sync, and thus my Mac's address book on the computer's next sync. So now, all this information seems tied to me keeping my phone up to date. I wish it was just additive, not destructive.
I'm still somewhat upset over the apparent fact that my accounts are impermanent. I don't like the idea that I have no permanent record of a contact. If a friend is being pulled into my contacts from Facebook, and she has no other account associated with me, it seems that their existence in my address book is dependent on them maintaining their Facebook profile. I have no way to "lock it in" as it were. It doesn't seem that facebook-only contacts added into my Google contacts either. It's all a bit confusing.
I will have Verizon look into the keyboard issue.

Pre Plus SMS & phone not working

I can not place or receive calls on my Pre plus. When I dial out it appears to be connecting and then the call drops stating that the network is busy. When I send a text message I receive an error message stating that the message failed to send. I had the same problem last week and called Verizon support they walked me through resetting the phone unsuccessfully. Since the pre plus was 19 months old I purchased another pre plus thinking it was an actual issue with the phone. I was able to activate it fine and have used it for 7 days with no problem but now I am having the same issue with the phone and text message. The data and the hot spot work wonderful...
Post relates to: Pre Plus p100ueu (SFR)

Hello JVM2nd, Welcome to the HP Support Community.
Is there a screen protector on the device by any chance?
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre Plus turned off and it doesn't turn back on

OK yesterday I was using my phone and I left it lying on my bed, 5 minutes later I try and use it and it's like turned off, it doesn't turn back on, I know the battery isn't dead because the battery was at 70 %, I didn't drop any liquids on it and when I called it, it's like its turned off but I can't turn it back on and I can't charge it either and I know it's not disconnected so I don't know what the problem is so any help would be nice and I'm new to this community so I don't know if this is the right section to post this but again help me out please
PS I've only dropped it once and that drop wasn't enough to break it or anything
Post relates to: Pre Plus p101vzw (Verizon)

Hello lafan and welcome to the forums,
I'm sorry your having this issue. You could try holding the power button down and switching the ringer switch back and forth 3 times.
If this doesn't work, you could also try pulling the battery and re-seting it to see if the device powers back up.
If this does not work, I would suggest replacing the battery, possibly the device.
Let us know if this helps..
Thanks,
Colapop

Sigh.. returning Pre Plus to Verizon...

So a few weeks ago I got a Pre Plus to try out. I'm getting tired of my Nexus One's foibles and general bugginess.
I got the Pre Plus from Verizon mainly because I *need* at least 16G of storage internally (whether it's built in or done with flash storage). So the Sprint Pre is out.
Over the past two weeks, I grew to *love* the Pre Plus. I was ready to transfer my number to Verizon, and bring my wife's line over with me.
However, due to the fact that Verizon is crippling GPS access, I will not keep this phone:
http://www.precentral.net/3rd-party-apps-cannot-access-agps-verizon-palm-pre-pixi-plus
It's sad that Verizon is so short-sighted, that they'd lose a customer willing to pay $100/month for cell phone service, over a measly $10/month app.
Maybe if the Pre Plus ever actually comes out on AT&T, I'll check it out again.

I've had my Pre only a few days and saw the threads about the GPS crippling. But I tried two GPS applications this evening (Weather Channel and Google Maps), went outside, and after about 5 minutes the map showed me located perfectly. I did have VZ Navigator up (Note: I am NOT a Navigator subscriber--just had it open on the "Accept" or "Decline" opening screen). I have not taken the time to fully test the results without VZ Nav running. But you may want to test this possible work-around until Verizon sees the error of its ways.
If I get a chance to test it without VZ Nav open in that manner I will report back.

How do I synch my Palm Pre Plus with Outlook 2010 running on Windows 7 - 64 Bit

Any 3rd party apps that will do this>
Post relates to: Pre Plus p100una (AT&T)

I have been using my Palm TX for years, with Chapura's KeySuite, in order to sync contacts, calendars, notes and tasks (including categories) with Outlook 2003 in two computers (home and office.) I expected to be able to do the same with the Palm Pre Plus, but this is what Chapura have told me:
"We only offer software that syncs with Palm OS or the Pre webOS devices. PocketMirror would be our software that works with these devices. The Pre webOS does not support categories for the calendar and contacts. The calendar and contact categories remain in Outlook. They just do not sync to the Pre. The tasks and notes applications that come on the Pre do not support categories. However, in order to sync tasks and notes we had to create our own tasks and notes applications for the Pre. Our tasks and notes application do support categories."
"You cannot sync with more than one PC using our Pre software. It is only designed to allow you to sync the Pre with one PC. The only software we offer that will allow a handheld to sync with multiple PCs would be our Palm OS software."
Bummer. So this means that I will be able to sync Outlook 2003 to the Pre (albeit imperfectly -- no categories in calendars nor contacts), but I won't be abe to sync to a 2nd PC...

Put music on Pre Plus from computer, I open "Music", it shows up normally for half a second, then says: "Your music library is empty"?

I plugged my Palm Pre Plus into my computer and copy & pasted 17 songs from an album onto my "PRE PLUS" album. After this, I right-clicked the "PRE PLUS" album and hit "eject", the way my phone says to do it. The songs were put onto my phone, but when I went to "Music" on my Pre, it shows up normally, showing: "Shuffle All / Artists / Albums / Songs / Genres / Playlists / Amazon MP3" but for less then a second. I only managed to read all of that because I backed out of the card and read it like that small, but as soon as I open it back up, it changes and says "Your music library is empty." It does that every time. How can I make it stop changing to "Your music libary is empty" and listen to the songs that are actually on my Pre? Can I have an explanation on why this is happening?
Post relates to: Pre Plus p101vzw (Verizon)

The same thing is happening with my pre plus, I followed all the steps and it recognized my music as well, but for a second. Now whenever I launch the music app it says "your music library is empty" all the music files are mp3

Is retaining hotsynch an option with the pre plus // how to handle syncing 2 devices to one data source

I just bought two Palm Pre plus' from Verizon. I have no need for gmail - is it possible to continue using hotsync with the new device (I have the original Treo 600)?
If not, are people comfortable with their data being "out there" on Google's servers?
Finally, if you have two devices for your family can you sync both devices to one data source?

Robaerie wrote:
I just bought two Palm Pre plus' from Verizon. I have no need for gmail - is it possible to continue using hotsync with the new device (I have the original Treo 600)?
Assuming you mean you wish to continue using Palm Desktop or M$ Outlook to sync your data to your new Pre phones, you should review this stickied thread near the top of this board. It discusses several third-party solutions for continuing to use desktop synchronization instead of using a Google account. Note, these solutions sync directly to the Pre's contacts and calendar databases, rather than synchronizing with the Classic application, which as mentioned above is also an option.
However, the two Chapura products (Echo for Palm Desktop and Pocketmirror for Outlook) only have the capability of synchronizing one assigned user name per desktop. In other words, at least the last time I looked, they don't allow you to sync multiple separate phones with the same desktop without going into the Windows registry and changing it.
If not, are people comfortable with their data being "out there" on Google's servers?
Can't speak for everyone, but I am comfortable with my stuff on Google.
Finally, if you have two devices for your family can you sync both devices to one data source?
You can easily do this with Google, by one of two ways I think: either setting up each family member's account separately, directly on your device, or by sharing the Google calendars in your own google.com account.
Lastly...please don't cross-post the same (or essentially identical) question in more than one thread. It clutters up the forums, dilutes your responses, and does not increase the visibility of your question. Thanks.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

SERIOUS PROBLEM Synching Palm Pre Plus (Verizon) with Companion Link OS USB -- NEED HELP!!

I am having serious problems with Companion Link OS USB synching with Palm Desktop 4.2 via USB on my Verizon Palm Pre.
The Verizon phone is my second Palm Pre. (The original Palm Pre which came from Germany worked perfectly with Companion Link).
The Verizon Palm Pre is a Palm Pre Plus.
As noted I utilize Palm Desktop software Version 4.2.0 on my computer.
I started out with Companion Link software Version 3.0 Build 3096 -- and have worked my way up to Version 4.0 Build 4008 over the last few months, and have spend hundreds of hours trying to solve the synchronization issue described in detail below.
The Companion Link software is configured to ONLY synch one way
FROM my Palm Desktop on my computer to the phone via USB
(I don’t want to put my contacts and calendar on the web, NOR do I like the way Google contacts works, even if I DID want to).
When I synch the Palm Desktop to the Palm Pre the following occurs:
The Calendar synchs fine.
The contacts do NOT synch properly.
I have 1,500+ contacts in my Palm Desktop.
For some inexplicable reason, during the synch process the approximately 1,200+ of my contacts are compiled under ONE contact listing (John Davis). The icon by the contact shows that TWO contacts are linked under John Davis, however when I click on the icon to see who is linked under John Davis, NO contacts appear. But I have the option to link additional contacts under John Davis if desired (AS IF!!).
So, 1,200 of my contacts do NOT appear in the contact list. If I want to call my husband, and type in Bruce, NOTHING comes up. BUT if I type in his phone number, the listing for John Davis comes up and shows me all the numbers that legitimately belong to my husband. Ditto my friend Susan, etc for the other 1,200 contacts buried under the contact listing for John Davis on the phone.
SO, if any of these 1,200+ people, call me or text message me, my phone tells me I have a call or a text from John Davis.
I cannot look up my contacts to call them or text them because the contacts do not actually APPEAR under John Davis (If the phone were just linking them and SHOWED them, I could manually de-link them).
FURTHER, when I get a text message from anyone who is compiled under John Davis, the text message is truncated. I can see the notification that I got a text message from John Davis, and I can see the first few words in the notification area, but if I open the text message, it appears to be blank (this only happens after synching Companion Link – before linking Companion Link all text messages are fine. AND, if I get a text message from one of the 300 or so contacts that actually synch into my phone correctly, the text messages are perfectly fine and work normally.
I have worked with BOTH the Companion Link technical support people AND the Palm technical support people extensively in an effort to solve this problem.
I have done Full Secure Erases and started over trying to get the phone to synch more than 35 times at this point.
I have tried synching from different computers
I have had Palm replace the phone TWICE (so this is actually my third Verizon Palm Pre Plus).
I have run Web OS Doctor
Nothing helps.
Every time the phone does exactly the same thing described above.
            When I synch the phone it tells me:
            Web OS:     Added             1543/1543    Contacts to the phone
            PC:              Updated          1232/1232     Contacts
(The 1232 contacts being updated are the 1232 that are compiled under the one contact listing of course).
Needless to say, Companion Link says it is the phone.
Palm says it is the Companion Link third party software.
Since it is the same 1,200+ contacts every time, I have had both Palm and Companion Link examine my contact database to see if they could identify anything amok about these 1,200+ contacts, but there doesn’t appear to be any difference between those contacts and the 300 or so that synch into the phone properly.
Companion Link has told me variously that:
- This is a very rare Synergy issue and that I must turn off the Synergy feature on the phone (would that this could be done per Palm it can NOT be done).
- Only TWO people have ever had this issue (me and someone else unnamed);
- That this is a common problem with the Palm Pre, but Companion Link works fine with every other phone
- I e-mailed them my contact list and they SWORE to me that they were unable to duplicate my problem on their computers. (I don’t believe this)
- AND has most recently told me that there is nothing more they can do for me, that I will have to find a solution myself.
Palm has said that there is nothing they can do for me if third party software doesn’t work properly with the phone.
This does appear to be the Synergy feature run amok. But how to correct it???????
I love the Palm Pre. I love my Palm Desktop 4.2 software.
If I can’t get this fixed shortly, I guess I’m going to have to move back to a Treo 680.
Does anyone out there please, please, please have a solution or a suggestion that will help?
Post relates to: Pre Plus p101vzw (Verizon)

Hello,
I am almost as frustrated as you. Purchased my pre plus back in may and bought the companion link software immediately ( I have synced via usb for years on other palms to lotus notes) All the information from companion link states that it does the job. I only need to sync my calendar, no contacts.   I have put in a ridiculous amount of time with palm, my IT department and Companion link, IT HAS NEVER EVER EVER WORKED.   I deleted, re installed, upgraded, tried different steps in different orders, I have gotten a new phone, tried it on multiple computers. NOTHING WORKS.   Probably been through all these steps listed 50 times by now. Actually I think that companion link doesn't work for palm pre plus, they just are not willing to say so and advertise that is does work.
I am extremely disappointed in my pre because of this. I did my research before making my purchase, it appeared possible.    I WAS a long term palm user. Currently looking at new phones and never again a palm. Companion link should be more careful about what they say they can do. One of the service techs actually told me that if I wanted it to work I should ditch my palm. That's service for ya.
Good luck, the fight got the better of me. I am done.

Pre Plus EAS Out of Office

Similar Messages

Maybe you are looking for