Pre-Upgrade Tasks

Hi Experts
My client is planning to execute a 782 SIA to 8.1.1.x SIA Siebel Upgrade and as a part of initial pre-upgrade tasks we have following queries.
1 Lots of custom columns created on EIM Tables.Being known the fact that all the EIM tables dropped and recreated with vanilla schema ,please let us know how to preserve the custom extensions done on the EIM tables as a pre-upgrade step.
2 We have ENU as primary and 4 other Global languages deployed on both Application and database and planning to execute the Multilingual upgrade for all the langs at once.Any pre-upgrade tasks with respect to the Multilingual setup.
3 Please list the obsolete tables for the above upgrade path and also any handy sql query to identify the custom columns and indexes on these obsolete tables to preserve the date.
Thanks in Advance.
RR

Hi,
Your understanding of the upgrade is not correct. As long as your X columns are in Siebel Tools they will be there after the upgrade. Promise.
The steps for the ML upgrade are all in Bookshelf for you to read. You will need to install the all LEP's before attempting to run the upgrade. There is also a step to make sure you LOVs correctly reflect your languages with no missing languages or extra languages.
R
Robert Ponder
Lead Architect and Director
Ponder Pro Serve

Similar Messages

MW not showing Internet Expenses pre-upgrade tasks

User logins to MW, Selects project from "Select Role" "Engineer", Select category "Prep for Upgrade" from Process Steps. An assigned task/step for that user does not appear. For this particular user it is Category=Prep for Upgrade, Prod Family=Financials and Procurement Task=Internet Expenses Step = Import expense reports into AP. All other steps for this user are appearing fine. Tried unassigning and reassigning, but still does not worked. Assigned task to an additional user and different user can not see it either.
Verified from the Upgrade Guide:
Oracle® Applications
Upgrade Guide
Release 11i to 12.1.1
Part No. E14010-01
page 2-12: Internet Expenses
Perform these tasks only if you are using Oracle Internet Expenses.
Step 1: Import expense reports into Accounts Payable (conditional)
Applies to 11i release level: All
TUMS step key: OIE_IMPORT_INTERCOMPANY_CHECK
Perform this step only if you have intercompany data in Internet Expenses (OIE)
interface records that must be imported into Oracle Payables.
Customer doesn't have intercompany. Should the task be showed anyway or it is ok to be hiidden ?
Thank you,
Danilo.

Hi,
thank you for the reply.
Customer doesn't have the have intercompany data in OIE but they want to know why this is not showing, since they think if there is this problem other steps can be affected as well (required steps not showing) and the tool will not be trusted. I am trying to understand why this step is not showing, maybe it is a bug, or something.

Oracle Upgrade -- Pre-Upgrade 10.2.0.4 to 11.2.0.1

Hello,
I want to do an Oracle Upgrade to version 11.2g!
At this point I did some things (in Windows Server 2003 X64):
1-) Install Oracle 10.2.0.1 (DVD Media);
2-) Installation of Oracle patchset 10.2.0.4 (note 871735);
3-) Installation of interim / last generics patch (note 1137346);
4-) Installation of SAP ECC 6.0 SR3 by SAPInst
5-) After SAP installation I did all the corrections in Oracle parameters as it mentioned in note 830576.
As you see above, all the SAP system was well installed!
But now I want to do the Oracle Upgrade process to the last version, Oracle DB 11.2g (11.2.0.1)... and so I´m following the Upgrade guide "Upgrade to Oracle Database 11g Release 2 (11.2) Windows.pdf" with some SAP notes for Upgrade process.
So I´m at this point in planning chapter where is recommended to check so things in actual database, one of this checks are running some SQL-scripts to perform an Oracle database upgrade with DBUA to release 11.2 (as mentioned in note 1431793 - Oracle 11.2.0: Upgrade Scripts)
I ran two Pre-Scripts, the @pre_upgrade_status.sql and @pre_upgrade_tasks.sql but both outputs showed some warnings and they are worrying me... so what I ask to you is some kind of help in analyse of them and tell me if this issues are relevant for the upgrading process and if so, what you recommend me to do to correct their!
Next I will post here this two log scripts... they are long!!!

PRE_UPGRADE_TASKS.log:
SQL> @pre_upgrade_tasks.sql
PRE-UPGRADE Tasks: === START ===
2010-08-05 18:24:13
Recompiling invalid objects
This reduces the number of invalid objects as much as possible.
COMP_TIMESTAMP UTLRP_BGN 2010-08-05 18:24:13
DOC>   The following PL/SQL block invokes UTL_RECOMP to recompile invalid
DOC>   objects in the database. Recompilation time is proportional to the
DOC>   number of invalid objects in the database, so this command may take
DOC>   a long time to execute on a database with a large number of invalid
DOC>   objects.
DOC>
DOC>   Use the following queries to track recompilation progress:
DOC>
DOC>   1. Query returning the number of invalid objects remaining. This
DOC>       number should decrease with time.
DOC>          SELECT COUNT(*) FROM obj$ WHERE status IN (4, 5, 6);
DOC>
DOC>   2. Query returning the number of objects compiled so far. This number
DOC>       should increase with time.
DOC>          SELECT COUNT(*) FROM UTL_RECOMP_COMPILED;
DOC>
DOC>   This script automatically chooses serial or parallel recompilation
DOC>   based on the number of CPUs available (parameter cpu_count) multiplied
DOC>   by the number of threads per CPU (parameter parallel_threads_per_cpu).
DOC>   On RAC, this number is added across all RAC nodes.
DOC>
DOC>   UTL_RECOMP uses DBMS_SCHEDULER to create jobs for parallel
DOC>   recompilation. Jobs are created without instance affinity so that they
DOC>   can migrate across RAC nodes. Use the following queries to verify
DOC>   whether UTL_RECOMP jobs are being created and run correctly:
DOC>
DOC>   1. Query showing jobs created by UTL_RECOMP
DOC>          SELECT job_name FROM dba_scheduler_jobs
DOC>          WHERE job_name like 'UTL_RECOMP_SLAVE_%';
DOC>
DOC>   2. Query showing UTL_RECOMP jobs that are running
DOC>          SELECT job_name FROM dba_scheduler_running_jobs
DOC>          WHERE job_name like 'UTL_RECOMP_SLAVE_%';
DOC>#
COMP_TIMESTAMP UTLRP_END 2010-08-05 18:24:15
DOC> The following query reports the number of objects that have compiled
DOC> with errors (objects that compile with errors have status set to 3 in
DOC> obj$). If the number is higher than expected, please examine the error
DOC> messages reported with each object (using SHOW ERRORS) to see if they
DOC> point to system misconfiguration or resource constraints that must be
DOC> fixed before attempting to recompile these objects.
DOC>#
                  0
DOC> The following query reports the number of errors caught during
DOC> recompilation. If this number is non-zero, please query the error
DOC> messages in the table UTL_RECOMP_ERRORS to see if any of these errors
DOC> are due to misconfiguration or resource constraints that must be
DOC> fixed before objects can compile successfully.
DOC>#
                          0
Purging Recyclebin
This reduces the time needed for upgrading the database.
Truncating SYS.AUD$
This reduces the time needed for upgrading the database.
Gathering Oracle Dictionary Statistics
This reduces the time needed for upgrading the database.
Running Pre-Upgrade-Information Tool utlu112i.sql
This is a mandatory task for manual database upgrades.
This tool is also run in pre_upgrade_status.sql.
Oracle Database 11.2 Pre-Upgrade Information Tool 08-05-2010 18:24:45
Script Version: 11.2.0.1.0 Build: 003
Database:
--> name:          PRD
--> version:       10.2.0.4.0
--> compatible:    10.2.0
--> blocksize:     8192
--> platform:      Microsoft Windows x86 64-bit
--> timezone file: V4
Tablespaces: [make adjustments in the current environment]
--> SYSTEM tablespace is adequate for the upgrade.
.... minimum required size: 905 MB
--> PSAPUNDO tablespace is adequate for the upgrade.
.... minimum required size: 84 MB
--> SYSAUX tablespace is adequate for the upgrade.
.... minimum required size: 210 MB
--> PSAPTEMP tablespace is adequate for the upgrade.
.... minimum required size: 61 MB
Flashback: OFF
Update Parameters: [Update Oracle Database 11.2 init.ora or spfile]
Note: Pre-upgrade tool was run on a lower version 64-bit database.
--> If Target Oracle is 32-Bit, refer here for Update Parameters:
-- No update parameter changes are required.
--> If Target Oracle is 64-Bit, refer here for Update Parameters:
WARNING: --> "shared_pool_size" needs to be increased to at least 472 MB
Renamed Parameters: [Update Oracle Database 11.2 init.ora or spfile]
-- No renamed parameters found. No changes are required.
Obsolete/Deprecated Parameters: [Update Oracle Database 11.2 init.ora or spfile]
--> remote_os_authent            11.1       DEPRECATED
--> background_dump_dest         11.1       DEPRECATED   replaced by "diagnostic_dest"
--> user_dump_dest               11.1       DEPRECATED   replaced by "diagnostic_dest"
Components: [The following database components will be upgraded or installed]
--> Oracle Catalog Views         [upgrade] VALID
--> Oracle Packages and Types    [upgrade] VALID
Miscellaneous Warnings
WARNING: --> Database is using a timezone file older than version 11.
.... After the release migration, it is recommended that DBMS_DST package
.... be used to upgrade the 10.2.0.4.0 database timezone version
.... to the latest version which comes with the new release.
Recommendations
Oracle recommends gathering dictionary statistics prior to
upgrading the database.
To gather dictionary statistics execute the following command
while connected as SYSDBA:
EXECUTE dbms_stats.gather_dictionary_stats;
Oracle recommends removing all hidden parameters prior to upgrading.
To view existing hidden parameters execute the following command
while connected AS SYSDBA:
SELECT name,description from SYS.V$PARAMETER WHERE name
        LIKE '\_%' ESCAPE '\'
Changes will need to be made in the init.ora or spfile.
Oracle recommends reviewing any defined events prior to upgrading.
To view existing non-default events execute the following commands
while connected AS SYSDBA:
Events:
SELECT (translate(value,chr(13)||chr(10),' ')) FROM sys.v$parameter2
      WHERE UPPER(name) ='EVENT' AND isdefault='FALSE'
Trace Events:
SELECT (translate(value,chr(13)||chr(10),' ')) from sys.v$parameter2
      WHERE UPPER(name) = '_TRACE_EVENTS' AND isdefault='FALSE'
Changes will need to be made in the init.ora or spfile.
PRE-UPGRADE Tasks: === FINISHED ===
SQL> spool off

Post-upgrade tasks for OWB 10g Release 2

Hi,
we're planning to upgrade from OWB 10.1.0.2 to 10.2.x.
Now, I'm trying to get a clear view on what will be the "post-upgrade" tasks, in terms of manual adaptations, corrections, etc. to get everything back up and running after the upgrade ...
E.g. : by means of test al already exported a dimension, and imported it in the 10.2 repository ... Turned out that in the pre-10.2 version, there were no validation problems, but as from 10.2 (although the upgrade and import were successful), I got 19 warnings and 2 errors ... because each level needs to have a business or surrogate key ...
It' s things like that I'm especially interested in, in order to determine the workload after the upgrade ...
So, feel free to share your experiences ; I'm looking forward to read them!
Thanks!
Grtz.

Here are some from my list. I stopped maintaining it a while ago, we have lots more where this came from. Some of it also apply to older versions of OWB.
Key lookup     You are to choose input and output attributes BEFORE being able to choose loookup table, all in a time consuming wizard
Expressions     Copy and paste into expression editor, validation fails for expressions using lowercase (such as "upper" or "substr")
Renaming attributes     Not possible anymore, you need to open details
Adding a table component     You must browse in a tree structure (time consuming), not search functionality anymore
Import     Import converting from 9.2 hangs after 15% in about 10% of all imports
Import     Some mappings are not possible to import, a total rewrite is necessary
Deployment     You can only deploy about 5-10 times before you need to restart OWB
Memory leak     If something goes wrong in OWB, memory is never cleared - JAWAW.exe needs to be removed manually from memory
Import     Importing mappings one by one (as this is sometimes needed due to OWB), the last directory used is OF COURSE not default when importing the next time
OWB GUI / mapping editor     When working with components in the mapping editor, an object hidden behind the object you are actually working with is selected prior to the object in visual focus to the user
BUG!     Urgent: CASE - wrong generated Code
ANSI JOINS     Remove ANSI-SQL from mapping configuration, otherwise (+) outer joins will not work
Transformations     Not possible to enter a transformation such as "sysdate", you must find it in a huge tree structure list (no search available)

11i-R12 upgrade and MOS 954704.1 (pre-upgrade

I am performing the 11.5.10.2 -> R12.1.1 Upgrade using the Maint Wizard (v2.19) on Linux x86.
I am at this step:
Cat - Upg to Rel 12.1.1
ProdFamily - Perform the Upgrade
Task - Apply Preinstall Patches
Step - Check for critical pre-upgrade patches for Financials
Action - Follows MOS note 954704.1 to apply pre-upgrade patches
I would like to know whether I need to use any special options/parameters to adpatch when applying these R12 patches.
Thanks

I don't understand. I haven't applied ANY R12 patches (except OAS 10.1.2.3) yet since I am still at a "pre-upgrade" step.
So the R12 patch cannot be in AD_BUGS.
The R12.AD.A.delta.4 patch is 6510214. Don't I need to know whether it is in the Rapid Install upgrade driver u6678700.drv?Sorry, I thought you are asking how to find if it is applied or not later after the upgrade.
Just follow the same logic we did with Patch 6856840, search MOS for (R12.AD.A.DELTA.4, Patch 6510214) and you will get the list of patches that includes this patch (according to MOS website, I can see that this patch is only included in R12.AD.A.DELTA.6).
Thanks,
Hussein

I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes:Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufac

I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....

Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks!

SLA Pre- upgrade programs and process and SLA Post upgrade

Hi Guys
Can anybody please let me know what are the SLA Pre- upgrade programs and process we have to run and SLA Post upgrade process and programs.
Thanks
Ajeesh

Pl post details of OS and EBS versions. Pl see if MOS Doc 604893.1 (R12: FAQ for the SLA Upgrade: SLA Pre-Upgrade, Post-Upgrade, and Hot Patch) can help
HTH
Srini

Best practice for upgrading task definition without deleting task instances

best practice for upgrading task definition in production system without deleting or terminating task instances
If I try and update a task definition with task instances running I get the following error:
Task definition 'My Task - Add User' may not be modified while there are active task instances
Is there a best practice to handle this. I tried to force an update through the console but that didn't work. I tried editing the task from the debug page and got the same error.

1) Rename the original task definition.
2) Upload the new task definition with the original name.
3) Later, after all the running tasks have timed out, delete the old definition.
E.g., if your task definition is "myWorkflow":
1) Rename "myWorkflow" to "myWorkflow-old-2009-07-28"
2) Upload the new task definition as "myWorkflow".
Existing tasks will stay linked to the original (renamed) workflow definition.
New tasks will use the new definition.
As the previous poster notes, depending on the changes you are making, letting the old task definitions stay active could have bad side-effects and might be better avoided.

Do you run Pre-Upgrade Assistant when migrate from 10.1 to 10.2

Hello,
I tried to upgrade from 10.1 to 10.2 on Windows. Base on installation guide, you have to install 10.2 in a separate ORACLE_HOME, then run utlu102i.sql through SQL before run DBUA. Since I installed 10.2 without create start database because SID is same as 10.1. How to run pre-upgrade assistant? Or should I setup new SID for 10.2 and change it back after migrate database from 10.1 to 10.2.
Your assistance will be appreciated,

I'd suggest to check the "manual upgrade/migration" method described in upgrade doc.
As a summary:
utlu102.sql is just a step to verify some prereqs needed before going to 10.2
You'll need to shutdown your 10.1 DB. Copy your .ora files from 10.1.to 10.2; adjust them appropriately.
Set your Oracle_home to 10.2; keep same SID. Startup upgrade, then run catpatch.sql (if i remember correctly).
All these steps are well described in the manual.

CCX 7.0 pre-upgrade tool ERROR

Dear ALL,
I'm planning to upgrade my CCX 7.0 to the latest version, I know that I need to take the backup with pre-upgrade tool,
But When I enter details of SFTP and click to take a backup I'm getting this error:
Cisco Unified CCX backup pre-check operation failed. Check the pre-upgrade tool log for more details.
Please see below the log file.
May 4, 2015 2:12:07 PM com.cisco.ccx.w1.log.PUTLogger getLogger
INFO: ############# Cisco Unified CCX W1 Pre-Upgrade Tool Logger #############
May 4, 2015 2:12:07 PM com.cisco.ccx.w1.export.ui.PreUpgradeTool main
INFO: Creating the Pre Upgrade Tool (1.0 Build 108)
May 4, 2015 2:12:08 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane init
WARNING: Pre-Upgrade Tool status colors C8D2DC, F3F3FF
May 4, 2015 2:12:08 PM com.cisco.ccx.w1.export.ui.PreUpgradeTool initStatus
INFO: Initializing the status windows
May 4, 2015 2:12:29 PM com.cisco.ccx.w1.export.ui.WelcomeScreen jButton0ActionActionPerformed
INFO: CCX Version is 7.0(1)_Build168
May 4, 2015 2:15:49 PM com.cisco.ccx.w1.export.ui.SFTPScreen jButton0ActionActionPerformed
INFO: Checking the SFTP connection. Server = 10.100.0.93 , UserName = cisco, Password = 0c52000a73
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ui.ProgressScreen startBackup
INFO: Starting the backup process ...
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ui.ProgressScreen startBackup
INFO: Initializing the Export manager thread.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ui.SFTPScreen jButton0ActionActionPerformed
WARNING: Closing the SFTP connection.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager <init>
INFO: W1 Pre-Upgrade Tool version is 1.0 Build 108
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager <init>
INFO: Instantiating the W1 Upgrade ExportManager.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager execute
INFO: Starting the W1 Upgrade backup operation.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager execute
INFO: ExportManager arguments are, {BackupLocation [Server = 10.100.0.93, Path = \, UserName = cisco, password = *******, Type = SFTP], StatusListener = com.cisco.ccx.w1.export.ui.W1StatusListener@d57bcb }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.CCXUtil printRuntimeInfo
INFO:
===========================
Available Processors = 2
JVM Max Memory = 493.06 MB
JVM Total Memory = 106.94 MB
JVM Free Memory = 83.61 MB
===========================
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager init
INFO: W1 Config contents [ ConfigMap : {$$Backup Data Type=W1 Pre Upgrade Backup, JRE Version=1.6.0_13, PUT Version=1.0 Build 108, OS Version=Windows 2003,x86,5.2, Backup Start Time=Mon May 04 14:15:57 AZST 2015, User Name=Administrator}
ParamMap : {}
AppProperty : {com.cisco.ccx.w1.proxy.enabled=true, w1.stage.alarm=config\alarm, w1.put.instance.nwerr.skip=true, w1.stage.logs=logs, w1.stage.recordings=recordings, com.cisco.ccx.w1.put.retry=5, com.cisco.ccx.w1.put.colors=C8D2DC,F3F3FF, com.cisco.ccx.config.mgr.args=, w1.put.instance.port=13403, com.cisco.ccx.w1.put.lnf=com.sun.java.swing.plaf.nimbus.NimbusLookAndFeel, w1.stage.jtrace=config\jtapi, w1.stage.database=db, w1.stage.config=config, com.cisco.ccx.w1.config.properties=CustomFileClasspath.properties,currency.properties,SubsystemRmCm.properties,TTSProvider.properties,CustomStep.properties,CustomSubsystem.properties,SubsystemEDBS.properties,locale.properties,application.MIVR.properties,system.properties, com.cisco.ccx.w1.cl.timeout=120, com.cisco.ccx.w1.stage.dir=C:\W1-STI, w1.stage.license=7xLicense, w1.stage.calabrio=cl}
Backup dir : C:\W1-STI ]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager isDefaultLocale
INFO: checking if the locale is set to the default locale en_US)
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager isDefaultLocale
INFO: The current locale is ...en_US
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager isCCXVersionSupported
INFO: CCX version = 7.0(1)_Build168
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator <init>
INFO: CVDCommunicator default constructor.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator getCVDPort
INFO: Default CVD port set as 994
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator getCVDPort
INFO: Querying WIN registry on localhost to get the CVD Master listener port.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator getCVDPort
INFO: CVD Master listener port string returned from registry = 994
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator getCVDPort
INFO: Returning CVD Master listener port : 994
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator <init>
INFO: ccxHost = /127.0.0.1 port = 994
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator openCVDSession
INFO: Getting the socket input and output stream.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator openCVDSession
INFO: Sending a CVD Open Session request.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendOpenSessionReq
INFO: Sending {Req = OPEN_REQ, versionNbr = 1 , invokeID = 123 }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator openCVDSession
INFO: Waiting for a CVD Open Session response.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 4 , Msg Type : OPEN_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processOpenSessionResponse
INFO: Invoke ID : 123
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator openCVDSession
INFO: Got the CVD Open Session response.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager initCVDCommunicator
INFO: Initialized the CVDCommunicator
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendSvcSnapshotReq
INFO: Sending {Req = ENABLE_SNAPSHOT_REQ, service = CRS Cluster View Daemon }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 42 , Msg Type : ENABLE_SNAPSHOT_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: Requested service : CRS Cluster View Daemon, service in response : CRS Cluster View Daemon
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: Total service count : 2
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: IP Address : 172.30.30.4, state : 2
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: IP Address : 172.30.30.5, state : 0
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendSvcSnapshotReq
INFO: Sending {Req = ENABLE_SNAPSHOT_REQ, service = CRS Engine }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 29 , Msg Type : ENABLE_SNAPSHOT_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: Requested service : CRS Engine, service in response : CRS Engine
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: Total service count : 2
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: IP Address : 172.30.30.4, state : 6
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: IP Address : 172.30.30.5, state : 0
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendSvcSnapshotReq
INFO: Sending {Req = ENABLE_SNAPSHOT_REQ, service = Cisco Desktop Recording Service }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 50 , Msg Type : ENABLE_SNAPSHOT_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: Requested service : Cisco Desktop Recording Service, service in response : Cisco Desktop Recording Service
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: Total service count : 2
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: IP Address : 172.30.30.4, state : 2
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: IP Address : 172.30.30.5, state : 0
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendSvcSnapshotReq
INFO: Sending {Req = ENABLE_SNAPSHOT_REQ, service = Cisco Desktop VoIP Monitor Service }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 53 , Msg Type : ENABLE_SNAPSHOT_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: Requested service : Cisco Desktop VoIP Monitor Service, service in response : Cisco Desktop VoIP Monitor Service
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: Total service count : 2
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: IP Address : 172.30.30.4, state : 2
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
INFO: IP Address : 172.30.30.5, state : 0
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkMaster
INFO: Querying engine master and DB publisher node.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendRegMasterListener
INFO: Sending {Req = REG_MASTER_LISTENER, masterName = CRS Engine }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 16 , Msg Type : REG_MASTER_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processMasterResponse
INFO: Master service name in the response : CRS Engine
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processMasterResponse
INFO: Master IP address in the response : 172.30.30.4
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendRegMasterListener
INFO: Sending {Req = REG_MASTER_LISTENER, masterName = CRS SQL Server - Historical }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 33 , Msg Type : REG_MASTER_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processMasterResponse
INFO: Master service name in the response : CRS SQL Server - Historical
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processMasterResponse
INFO: Master IP address in the response : 172.30.30.4
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkMaster
INFO: Engine master node = 172.30.30.4, DB publisher = 172.30.30.4
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkLicense
INFO: Validating the license info.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendChkoutLicenseRequest
INFO: Sending {Req = CHECKOUT_LICENSE_REQ, license = IVR_ENHANCED }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 18 , Msg Type : CHECKOUT_LICENSE_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
INFO: Requested license : IVR_ENHANCED, License in response : IVR_ENHANCED
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
INFO: License checkout : true
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendLicenseRequest
INFO: Sending {Req = GET_LICENSE_REQ, license = PRE_SEAT }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 14 , Msg Type : GET_LICENSE_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
INFO: Requested license : PRE_SEAT, License in response : PRE_SEAT
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
INFO: License Count : 5
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendChkoutLicenseRequest
INFO: Sending {Req = CHECKOUT_LICENSE_REQ, license = WARM_STANDBY }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 18 , Msg Type : CHECKOUT_LICENSE_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
INFO: Requested license : WARM_STANDBY, License in response : WARM_STANDBY
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
INFO: License checkout : true
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendLicenseRequest
INFO: Sending {Req = GET_LICENSE_REQ, license = IVR_PORTS }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
INFO: Response header is : { Msg Len : 15 , Msg Type : GET_LICENSE_CONF }
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
INFO: Requested license : IVR_PORTS, License in response : IVR_PORTS
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
INFO: License Count : 10
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkLicense
INFO: License Package = Cisco Unified CCX Premium, SeatCount = 5, HA = true, IVR Ports = 10
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkLicense
INFO: ## License package is Express
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator close
INFO: Closing the CVD connection.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkProxy
INFO: Checking the proxy configurations.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isManualProxyEnabled
INFO: Proxy Enable Reg Value : dword:00000000
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isManualProxyEnabled
INFO: Manual proxy NOT enabled.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isAutoProxyEnabled
INFO: Proxy Auto Config URL : null
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isAutoProxyEnabled
INFO: Proxy Auto Config NOT enabled.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Checking the Java proxy settings.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "http"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "https"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "ftp"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "gopher"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Querying applicable proxies for the protocol => "socket"
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Applicable Proxies : [DIRECT]
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
INFO: Java Proxy NOT enabled.
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter <clinit>
INFO: Cisco Unified CCX root directory : c:\progra~1\wfavvid
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter isMMStarted
INFO: Manager Manager is NOT started
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Creating the Windows URL classloader params
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter createParams
INFO: Raw URLClassloaderParams : "Editor Class Loader";{0}\CiscoManagerManagerImpl.jar;com.cisco.manager.impl.ManagerManagerImpl;-property;{1};{2};{3};{4};-rootdir;{5};com.cisco.ccx.w1.config.mgr.MMInitLock
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: URLClassloaderParams : "Editor Class Loader", c:\progra~1\wfavvid\lib\CiscoManagerManagerImpl.jar, com.cisco.manager.impl.ManagerManagerImpl, -property, application.MCET.properties, -nokeepalive, -rootdir, c:\progra~1\wfavvid, com.cisco.ccx.w1.config.mgr.MMInitLock
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Redirecting the ManagerManagerImpl output
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Invoking the ManagerManagerImpl using the URLClassloader
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.URLClassLoader main
INFO: Invoking the URLClassLoader
May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.URLClassLoader convertToURL
INFO: *** Adding classpath: c:\progra~1\wfavvid\lib\CiscoManagerManagerImpl.jar, URL = file:/c:/progra~1/wfavvid/lib/CiscoManagerManagerImpl.jar
May 4, 2015 2:15:58 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: ManagerManagerImpl initialization completed and waiting for the MMInitLock(Startable class to get invoked)
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.MMInitLock start
INFO: Inside the startable class
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.MMInitLock start
INFO: Notifying the object waiting for the mutex
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Config framework started completely.
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
INFO: Restoring the Outputstream if -redirect is enabled
May 4, 2015 2:15:59 PM com.cisco.ccx.w1.export.cl.CLMigration getAllNodeIPs
INFO: Cluster IP addresses are, 172.30.30.5, 172.30.30.4
May 4, 2015 2:16:00 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: CCX Node with IP address 172.30.30.5 is reachable.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: CCX Node with IP address 172.30.30.4 is reachable.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: Getting the node config for UCCX1
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: Local node config is NodeConfig[schema=NodeConfig,time=Mon Nov 09 12:55:40 AZT 2009,recordId=-668476853,desc=,node id=1,computer name=UCCX1,ip addresses=172.30.30.4,model=7816I02,nodeGuid={BDF658EF-26F2-4871-8FE4-C508A8AD387E},osArchitecture=X86-based PC,osName=Microsoft Windows Server 2003,osVersion=502,vendor=IBM,installtime=Mon Nov 09 12:55:03 AZT 2009,upgrade time=Mon Nov 09 12:55:03 AZT 2009,ccm colocated=false,deployment type=1,harddisk size=236472,install path=C:\Program Files\wfavvid\]
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: Getting all engine node ids.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
INFO: Engine node ids = 2,1
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getInstance
INFO: Creating the DB Util instance.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: Loading the net.sourceforge.jtds.jdbc.Driver
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: DB Publisher IP is 172.30.30.4
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: DB CRA Url = jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: DB CRA Repository Url = jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra_repository
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
INFO: FCRasSvr Url = jdbc:jtds:sqlserver://172.30.30.4:4433/FCRasSvr
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Obtaining new Connection.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
INFO: DB Spaced used for db_cra is 479117312 bytes
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager checkSpace
INFO: Max allowed DB space=10.00 GB, Used db_cra space=456.92 MB
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra_repository
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Obtaining new Connection.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
INFO: DB Spaced used for db_cra_repository is 9175040 bytes
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/FCRasSvr
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
INFO: Obtaining new Connection.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
INFO: DB Spaced used for FCRasSvr is 6938624 bytes
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager checkSpace
INFO: Estimating the recording file size.
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getAllNodeIPs
INFO: Cluster IP addresses are, 172.30.30.4, 172.30.30.5
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getRecordingFolder
INFO: Recording file location for the node 172.30.30.4 is C:\Program Files\Cisco\Desktop_Audio
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getRecordingFolder
INFO: Recording folder UNC path for node 172.30.30.4 is \\172.30.30.4\C$\Program Files\Cisco\Desktop_Audio
May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager getRecSpace
INFO: Recording folder (*.Raw) size for IP 172.30.30.4 is 0.00 Bytes
May 4, 2015 2:16:43 PM com.cisco.ccx.w1.export.ExportManager preCheck
SEVERE: Error while doing Cisco Unified CCX backup pre-check
com.cisco.lang.IllegalArgumentException: errCode=-1; nested exception is:
   com.ice.jni.registry.RegistryException: Registry API Error 53, '' - 'RegConnectRegistry()'
   at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:474)
   at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:408)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRegHandle(CLConfigUtil.java:300)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation0(CLConfigUtil.java:221)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation(CLConfigUtil.java:183)
   at com.cisco.ccx.w1.export.cl.CLMigration.getRecordingFolder(CLMigration.java:493)
   at com.cisco.ccx.w1.export.ExportManager.getRecSpace(ExportManager.java:926)
   at com.cisco.ccx.w1.export.ExportManager.checkSpace(ExportManager.java:995)
   at com.cisco.ccx.w1.export.ExportManager.preCheck(ExportManager.java:593)
   at com.cisco.ccx.w1.export.ExportManager.process(ExportManager.java:371)
   at com.cisco.ccx.w1.export.ExportManager.execute(ExportManager.java:263)
   at com.cisco.ccx.w1.export.ui.ProgressScreen$1.run(ProgressScreen.java:80)
   nested stack trace is:
   com.ice.jni.registry.RegistryException: Registry API Error 53, '' - 'RegConnectRegistry()'
   at com.ice.jni.registry.RegistryKey.connectRegistry(Native Method)
   at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:441)
   at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:408)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRegHandle(CLConfigUtil.java:300)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation0(CLConfigUtil.java:221)
   at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation(CLConfigUtil.java:183)
   at com.cisco.ccx.w1.export.cl.CLMigration.getRecordingFolder(CLMigration.java:493)
   at com.cisco.ccx.w1.export.ExportManager.getRecSpace(ExportManager.java:926)
   at com.cisco.ccx.w1.export.ExportManager.checkSpace(ExportManager.java:995)
   at com.cisco.ccx.w1.export.ExportManager.preCheck(ExportManager.java:593)
   at com.cisco.ccx.w1.export.ExportManager.process(ExportManager.java:371)
   at com.cisco.ccx.w1.export.ExportManager.execute(ExportManager.java:263)
   at com.cisco.ccx.w1.export.ui.ProgressScreen$1.run(ProgressScreen.java:80)
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager destroy
INFO: Cisco Unified CCX Backup destroy called.
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager destroy
INFO: Final W1 Config contents [ ConfigMap : {License Seat Count=5, Unified CCX Engine Master=172.30.30.4, Unified CCX Engine Count=2, PUT Run On=172.30.30.4, Engine Node IDs=2,1, PUT Version=1.0 Build 108, OS Version=Windows 2003,x86,5.2, Node ID=1, User Name=Administrator, License Package Type=Cisco Unified Express, Unified CCX Rec Nodes=172.30.30.4, 172.30.30.5, IVR Port Count=10, License Package=Cisco Unified CCX Premium, $$Backup Data Type=W1 Pre Upgrade Backup, JRE Version=1.6.0_13, Unified CCX Mon Nodes=172.30.30.4, 172.30.30.5, Unified CCX Nodes=172.30.30.4, 172.30.30.5, Backup Start Time=Mon May 04 14:15:57 AZST 2015, Host Name=UCCX1, Unified CCX DB Publisher=172.30.30.4}
ParamMap : {Unified CCX Engine Count=2, node.id=1, IVR Port Count=10}
AppProperty : {com.cisco.ccx.w1.proxy.enabled=true, w1.stage.alarm=config\alarm, w1.put.instance.nwerr.skip=true, w1.stage.logs=logs, w1.stage.recordings=recordings, com.cisco.ccx.w1.put.retry=5, com.cisco.ccx.w1.put.colors=C8D2DC,F3F3FF, com.cisco.ccx.config.mgr.args=, w1.put.instance.port=13403, com.cisco.ccx.w1.put.lnf=com.sun.java.swing.plaf.nimbus.NimbusLookAndFeel, w1.stage.jtrace=config\jtapi, w1.stage.database=db, w1.stage.config=config, com.cisco.ccx.w1.config.properties=CustomFileClasspath.properties,currency.properties,SubsystemRmCm.properties,TTSProvider.properties,CustomStep.properties,CustomSubsystem.properties,SubsystemEDBS.properties,locale.properties,application.MIVR.properties,system.properties, com.cisco.ccx.w1.cl.timeout=120, com.cisco.ccx.w1.stage.dir=C:\W1-STI, w1.stage.license=7xLicense, w1.stage.calabrio=cl}
Backup dir : C:\W1-STI ]
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager execute
SEVERE: Cisco Unified CCX Backup operation failed. ProcessResult = false
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane saveStatus
INFO: Saving the PUT backup status and logs.
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane createZip
INFO: Getting the PUT log files from C:\
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane createZip
INFO: Creating the log archive file C:\PUTLog04-May-15#14-16.zip
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane saveStatus
INFO: PUT logs backup completed.
May 4, 2015 2:16:50 PM com.cisco.ccx.w1.util.CCXUtil printRuntimeInfo
INFO:
===========================
Available Processors = 2
JVM Max Memory = 493.06 MB
JVM Total Memory = 118.88 MB
JVM Free Memory = 90.53 MB
===========================

The primary reason for this error is when a codec is not installed on the box that your running Windows Media Player from (that is the common knowledge part)...a possible reason for this could be that some wav files are being saved in different formats than others. A quick check to see if there are different CTI port groups configured to use different codec would prove that out. Also...can you play the files on another computer or in a different player like VLC?
Peace,
Michael Clendening

Error Msg: SQL login failed for HOSTNAME? Upgrade task?

Hi everybody,
Since some weeks we see an error message in all servers our SharePoint 2010 SP1 Farm, regulary every hour:
SQL database login for 'SharePoint_Config' on instance 'sqlsrv' failed.
Additional error information from SQL Server is included below.
Login failed for user 'OURDOMAIN\SERVERNAME$'.
The interesting part is that the
server tries to connect to the SharePoint Config database, not a dedicated account, which is normally used for every SharePoint service.
What circumstances can lead to an access of a server?
Unfortunately I get no details of the service or application which is trying to access. The event log just states "SharePoint Foundation (Microsoft-SharePoint Products-SharePoint
Foundation)" , Task Category "Database". The user who raises the error is "SYSTEM".
In the ULS log I can find the Stack Trace below which indicates to an upgrade task. But why is the SYSTEM user trying an update? Normally we do an upgrade by running the Upgrade Wizard with an dedicated account. And only the SharePoint Administration
windows service runs as Local System.
And I never heard or read something like: Give Local System (so the server) access to the SharePoint Config database?!
Thanks for your ideas :-)
Benjamin
System.Data.SqlClient.SqlException: Login failed for user 'DOMAIN\SERVERNAME$'.
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlInternalConnectionTds.CompleteLogin(Boolean enlistOK)
at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject)
at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart)
at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options)
at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at Microsoft.SharePoint.Utilities.SqlSession.OpenConnection()
at Microsoft.SharePoint.Utilities.SqlSession.ExecuteReader(SqlCommand command, CommandBehavior behavior, SqlQueryData monitoringData, Boolean retryForDeadLock)
at Microsoft.SharePoint.Utilities.SqlSession.ExecuteReader(SqlCommand command, Boolean retryForDeadLock)
at Microsoft.SharePoint.Utilities.SqlSession.ExecuteReader(SqlCommand command)
at Microsoft.SharePoint.Upgrade.SPDatabaseSequence.GetVersion(SPDatabase database, Guid id, Version defaultVersion, SqlSession session, SPDatabaseSequence sequence)
at Microsoft.SharePoint.Upgrade.SPDatabaseWssSequence.get_BuildVersion()
at Microsoft.SharePoint.Upgrade.SPSequence.get_CanUpgrade()
at Microsoft.SharePoint.Upgrade.SPUpgradeSession.CanUpgrade(Object o)
at Microsoft.SharePoint.Administration.SPPersistedUpgradableObject.get_CanUpgrade()
at Microsoft.SharePoint.Upgrade.SPUpgradeSession.ReflexiveCanUpgrade(Object o)
at Microsoft.SharePoint.Upgrade.SPUpgradeSession.NeedsUpgrade(Object o, Boolean bRecurse)
at Microsoft.SharePoint.Administration.SPPersistedUpgradableObject.get_NeedsUpgrade()
at Microsoft.SharePoint.Administration.SPPersistedUpgradableObject.ValidateBackwardsCompatibility()
at Microsoft.SharePoint.Administration.SPConfigurationDatabase.Initialize(SqlConnectionStringBuilder connectionString, Boolean enableCaching, Boolean checkCompatibility, Boolean bindRequestGuid)
at Microsoft.SharePoint.Administration.SPConfigurationDatabase.Initialize(SqlConnectionStringBuilder connectionString, Boolean enableCaching, Boolean checkCompatibility)
at Microsoft.SharePoint.Administration.SPConfigurationDatabase.get_Local()
at Microsoft.SharePoint.Administration.SPFarm.FindLocal(SPFarm& farm, Boolean& isJoined)
at Microsoft.SharePoint.Administration.SPWebService.get_ContentService()
at Microsoft.SharePoint.PowerShell.SPCmdletSnapIn.get_Cmdlets()
at System.Management.Automation.Runspaces.RunspaceConfigForSingleShell.MergeCustomPSSnapIn(PSSnapInInfo mshsnapinInfo, CustomPSSnapIn customPSSnapIn)
at System.Management.Automation.Runspaces.RunspaceConfigForSingleShell.LoadCustomPSSnapIn(PSSnapInInfo mshsnapinInfo)
at System.Management.Automation.Runspaces.RunspaceConfigForSingleShell.LoadPSSnapIn(PSSnapInInfo mshsnapinInfo)
at System.Management.Automation.Runspaces.RunspaceConfigForSingleShell.LoadPSSnapIn(PSSnapInInfo mshsnapinInfo, PSSnapInException& warning)
at System.Management.Automation.Runspaces.RunspaceConfigForSingleShell.DoAddPSSnapIn(String name, PSSnapInException& warning)
at Microsoft.PowerShell.Commands.AddPSSnapinCommand.AddPSSnapIns(Collection`1 snapInList)
at Microsoft.PowerShell.Commands.AddPSSnapinCommand.ProcessRecord()
at System.Management.Automation.CommandProcessor.ProcessRecord()
at System.Management.Automation.CommandProcessorBase.DoExecute()
at System.Management.Automation.Internal.PipelineProcessor.SynchronousExecuteEnumerate(Object input, Hashtable errorResults, Boolean enumerate)
at System.Management.Automation.PipelineNode.Execute(Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.StatementListNode.ExecuteStatement(ParseTreeNode statement, Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.StatementListNode.Execute(Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.ifStatementNode.Execute(Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.StatementListNode.ExecuteStatement(ParseTreeNode statement, Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.StatementListNode.Execute(Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.ParseTreeNode.Execute(Array input, Pipe outputPipe, ExecutionContext context)
at System.Management.Automation.ScriptCommandProcessor.ExecuteWithCatch(ParseTreeNode ptn, Array inputToProcess)
at System.Management.Automation.ScriptCommandProcessor.RunClause(ParseTreeNode clause, Object dollarUnderbar, Object inputToProcess)
at System.Management.Automation.CommandProcessorBase.DoComplete()
at System.Management.Automation.Internal.PipelineProcessor.SynchronousExecuteEnumerate(Object input, Hashtable errorResults, Boolean enumerate)
at System.Management.Automation.PipelineNode.Execute(Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.StatementListNode.ExecuteStatement(ParseTreeNode statement, Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.StatementListNode.Execute(Array input, Pipe outputPipe, ArrayList& resultList, ExecutionContext context)
at System.Management.Automation.ParseTreeNode.Execute(Array input, Pipe outputPipe, ExecutionContext context)
at System.Management.Automation.ScriptCommandProcessor.ExecuteWithCatch(ParseTreeNode ptn, Array inputToProcess)
at System.Management.Automation.ScriptCommandProcessor.RunClause(ParseTreeNode clause, Object dollarUnderbar, Object inputToProcess)
at System.Management.Automation.CommandProcessorBase.DoComplete()
at System.Management.Automation.Internal.PipelineProcessor.SynchronousExecuteEnumerate(Object input, Hashtable errorResults, Boolean enumerate)
at System.Management.Automation.Runspaces.LocalPipeline.InvokeHelper()
at System.Management.Automation.Runspaces.LocalPipeline.InvokeThreadProc()
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

http://aanuwizard.com/2010/04/30/login-failed-for-user-domainservername/
It will need to add user ‘NT AUTHORITY\NETWORK SERVICE’
to your database to get rid of this problem.
An asp.net application is running under NT AUTHORITY\NETWORK SERVICE account.
http://stackoverflow.com/questions/2806438/login-failed-for-user-domain-machinename
NETWORK SERVICE and LocalSystem will authenticate themselves always as the correpsonding account locally (builtin\network service and builtin\system) but both will authenticate as the machine account remotely.
If you see a failure like Login failed for user 'DOMAIN\MACHINENAME$' it means that a process running as NETWORK SERVICE or as LocalSystem has accessed a remote resource, has authenticated itself as the machine account and was denied authorization.
Typical example would be an ASP application running in an app pool set to use NETWORK SERVICE credential and connecting to a remote SQL Server: the app pool will authenticate as the
machine running the app pool, and is this machine account that needs to be granted access.
When access is denied to a machine account, then access must be granted to the machine account. If the server refuses to login 'DOMAIN\MACHINE$', then you must grant login rights to 'DOMAIN\MACHINE$' not to NETWORK SERVICE. Granting access to NETWORK SERVICE
would allow a local process running as NETWORK SERVICE to connect, not a remote one, since the remote one will authenticate as, you guessed, DOMAIN\MACHINE$.
If you expect the asp application to connect to the remote SQL Server as a SQL login and you get exceptions about DOMAIN\MACHINE$ it means you use Integrated Security in the connection string. If this is unexpected, it means you screwed up the connection
strings you use.
If this helped you resolve your issue, please mark it Answered

UCCX 5.0 - 8.0 using pre-upgrade tool

Hi,
We're upgrading from 5.0(2) to 8.0. We've used the Pre-Upgrade Tool to create a TAR file on the production UCCX. From the replacement server we've selected "Upgrade from a previous UCCX release". The Pre-Upgrade Tool ran without issue and the log file shows no errors.
The status message shows: "Enter a valid backup file"
We know the sftp server is setup correctly and the user credentials are correct.
Any feedback welcome.Many thanks.

The Pre-Upgrade Tool also have the option to verify the backup file. Try running the verification and see if it works:
(page 16 - Upgrade guide)
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx801ig.pdf
Also what are the exact UCCX versions 5.0(2) SR? and going to 8.0(1) or 8.0(2)? there is one upgrade tool for 8.0(1) and another for 8.0(2), make sure you are running the right one.
Pablo

Error occurs when applying pre-install task of patch 9239089

Error occurs when applying pre-install task of patch 9239089
----------------------------------Pre-install Tasks--------------------------------------
4. Use SQL*Plus to run the script:
UNIX:
$ sqlplus /nolog
SQL> @$ORACLE_HOME/appsutil/admin/adgrants.sql <APPS schema name>
----------------------------------error message---------------------------------------
End of Creating PL/SQL Package AD_DBMS_METADATA.
DECLARE
ERROR at line 1:
ORA-20000: ORA-00933: SQL command not properly endedError in
ad_grants.Give_grants
ORA-06512: at line 685
Commit complete.
Disconnected from Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
Thanks,
Jackie

Jackie,
$ sqlplus /nolog
SQL> @$ORACLE_HOME/appsutil/admin/adgrants.sql <APPS schema name> You need to run the script as follows (replace <APPS schema name> with apps):
SQL> @$ORACLE_HOME/appsutil/admin/adgrants.sql appsThanks,
Hussein

I'm not able to upgrade my Mac to itunes 10.5. Keep getting message "Run pre upgrade script for apple mobile device support" any help please?

Hi I'm not able to upgrade my Mac OS X 10.5.8 to itunes 10.5 Keep getting message "the following install failed. run pre upgrade script for apple mobile device support" contact software manufacture for assistance. any help please?

Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks!

Post BI7 Upgrade Task

All,
Srinivas provided a really good info (https://www.sdn.sap.com/irj/scn/wiki?path=/display/bi/upgradefromBW3.XtoBI7.0+%28SP13%29) on the Post-BI7 Upgrade Task:
1) Activating the Internet Communication Manager
2) Converting Web objects
3) Conversion of Chart Setting
4) new standard template for Ad-Hoc Analysis
5) Activating Hierarchy Version
6) Activating of Source System and replication of all Data Source
7) Setup BEX History
8) BEX version
9) Analysis Authorization: Select Concept.
I need you help to explain on the above, why do we need to perform this task? What is it about? What happen if we dont perform it?
Please advice.

Check the Init Value column in SE11

Pre-Upgrade Tasks

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