Premiere Elements 8: Audio sync problem when exporting to Quicktime H.264

Program plays back fine on the timeline also when saved as a mpeg file. QT file audio sync is off. Using QT player to play back. Any thoughts?

Check you have the very latest version of QuickTime (7.7.1 at time of writing): QuickTime 7.7.1 for Windows
Cheers,
Neale
Insanity is hereditary, you get it from your children

Similar Messages

  • Audio Sync Issue When Exporting to Quicktime

    Currently using Premiere Pro CS3 3.2 and Quicktime 7.5.5
    When I export to a quicktime .mov, my audio is a few frames out of sync. I've tried downgrading to older versions of quicktime with no success. Everything is completely in sync inside Premiere. If I import my rendered out-of-sync .mov back into Premiere, it magically syncs up fine again. It's the weirdest thing.
    Help!

    Scott:
    There is a workaround.
    I never really found a solid cause/solution, but if you're noticing that you have a couple of white frames at the end of your Quicktime exports, then you're probably suffering the same problem I have. Tech people I have checked with have suggested that the problem may be related to the use of .mp3 sound files (as opposed to .wav) in the Premiere project, but after removing them and replacing them with .wav's the problem persisted.
    I am not technical enough to figure out exactly what's causing the problem, but I think it must have something to do with the Adobe Media Encoder (at least how it works on my computer). From what I've read on the subject, the Media Encoder is Premiere's Achilles's Heel.
    Changing versions of Quicktime did nothing. Others trying to solve this problem have tried exporting their files with every conceivable variation of options and settings in the Adobe Media Encoder with no positive result.
    I'm not the only one with this issue, but searches of the Internet show it to be relatively rare, so it's probably some weird glitch somewhere deep in my system. It's not widely-reported enough for anyone to care about addressing this bug. Of the few people that I've found suffering from this anomaly, none have found a fix.
    But the good news is that I have found a workaround that accomplishes getting a quicktime file out properly that does work for me. I avoid the Adobe Media Encoder completely.
    Step 1: Go to File > Export > Movie, and under Settings > General choose QuickTime, under Video > Compressor choose H.264, then Uncompressed Audio. I have not experimented with other settings, but believe that most of them will do just fine.
    If you examine the quicktime file you've just exported, you'll see it works just swell; i.e. no white frames at the end of the movie and the sound syncs up perfectly. Okay, sounds great---but there's no way to limit the data rate using this method, which means we're stuck with a ridiculously large file.
    The solution is to load the Quicktime file that you've just exported into Quicktime Pro, and now export it using data rate compression / sound compression options to suit your tastes. Bingo!
    The other workaround that I have heard from some is to export your movie (again, avoiding the Adobe Media Encoder, instead using File > Export > Movie) as an Uncompressed AVI, and then compress with QT pro as before. This method didn't work for me, something about not having the proper codec on my system to read the AVI file that was exported, which makes absolutely zero sense but I couldn't find the right codec anywhere, even after identifying it with some super-duper codec identification utility. Go figure!
    So, you'll have to get QT Pro ($30 I think) to use this workaround, but it does work, and that's what counts. I have no idea if there's a QT Pro clone or similar program available out there. Compression/decompression and all that jazz is way beyond me and I'm just happy to be able to get my file finally out there in working condition.
    The only other bit of information I might share with you is that I tried searching the Internet at great length to try and solve this issue, but on the rare occasion I did find someone suffering this problem they were as confounded and frustrated as I was, and no one had a real solution. I continued to search with different search terms and tripped over the clues to this solution when searching for "white frame problem" in relation to Premiere. I even believe that if you search the Abobe forums you may find some posts about it, so if you're inclined to learn more about it, I suggest concentrating your searches with terms that refer to the white frame problem/issue, instead of the terms I used for so long, such as "Premiere Audio Sync Quicktime" and the endless permutations thereof.
    But I'll bet this workaround works for you. Let me know, and if you'd like me to try it on one of your exports on my computer I'd be happy to give it a go.
    I have often wondered if upgrading to CS4 would solve this problem. Are you using CS3 like me? If I could be sure CS4 made this issue vanish I would jump on it, but there just isn't enough information out there to know for sure. I'm inclined to think not.
    Please do let me know if this solution works for you, or if you dig up any new information.
    Thanks!

  • Audio sync problem when exporting between FCP6 and Soundtrack

    Hi, I'm a newbie to this so apologies for any glaring errors.
    I've recently upgraded to FC studio 2 and have exported the audio of an existing 20 minute custom format quicktime project (720x408, 30fps,) to soundtrack for sweetening.
    Trouble is, when returning the audio back to FCP, the audio is shorter by several seconds and therefor totally out of sync! I've also tried outputting the multitrack audio from within FCP and bringing it back in as a single file and this is also out by several seconds. The output settings are the same as the project.
    If I do nothing to the audio and simply send it to compressor; the M2v and it's aiff play in sync in Quicktime.
    Any ideas or work arounds?
    Thanks in advance for any advice.

    Check you have the very latest version of QuickTime (7.7.1 at time of writing): QuickTime 7.7.1 for Windows
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children

  • Major "BUG" in Imovie 9 - Audio Sync Problem on Export  !

    Well I'm a hard-core Apple user from day one, but unfortunately today I'm not to proud about the latest version of Imovie 9.
    It seems there has been a "MAJOR audio sync problem on export" in Imovie 9, since July 2009. Apple knows about this bug for a long time now, but didn't release any bugfix yet!
    Here's what it's all about:
    It seems if you use the (custom /manual) speed-adjustments and not the preset slider speeds, you will experience (after exporting your movie) annoying bursts of audio from clips that had been set to mude. The strange thing is that you will only experience this audio-bug after exporting, you will NOT experience it in the project playback mode!
    Here's what you can do:
    Find ALL the clips in your Project that are Speed Adjusted.
    Instead of using a "Custom Speed" percentage, use any of the "Preset Speeds"
    Preset Speeds on the Slider = 12.5%, 25%, 50%, 100%, 200%, 400%, 800%
    Then, export your project as usual.
    No more sync issues.
    Really hope That Apple will come up with a real BUGFIX soon.
    It's a shame that a major bug in a otherwise GREAT PRODUCT, hasen't been fixed yet!
    What's wrong with Apple?...this is not one of their finest hours.
    Still A BIG fan from Imovie HD,...I'll chance to Imovie 9 when the bugs are finaly fixed!

    This is TERRIBLE! I have spent so much time working on this project, and I really don't want to adjust the speed settings to the preset levels, BECAUSE I need to motion of the video to match certain musical points. I can't re-film my video, and I needed this project done TODAY. I made a music video with some kids at summer camp, and today is the last day- the day we were supposed to all watch it together, and now, I've got NOTHING!!!! (Because I can't export it without all those glitches!)
    I am MAJORLY DISAPPOINTED on this one. I've made movies in windows movie maker before, and purposely used imovie, because you know, everything on macs is supposed to be better. Well, I guess I was wrong.

  • Audio sync issue when exporting to h.264

    I've seen this issue reported many times, but can't find an answer, or whether it's simply another bug in Premiere CS5.  The same issue happens on more than one computer (PC with Intel i7, 64 bit, GeForce GTX 470, and BlackMagic video card), the video is HDV using Sony Compact flash.  Audio sync is fine throughout editing and exporting to standard DVD or h.264 blu-ray using Encore Dynamic link.  But when I export directly from premiere to create a flash video or h.264 720p video, the audio moves ahead of the video by about 4 frames.  This didn't happen with CS4. There is a similar issue if I export using MPEG2, though the audio error seems less consistent.  Have wasted very many hours, and a fix or solution would be welcome!  Many thanks.

    Having the same issue here. Some kind of solution would make me so happy right now.
    I've shot and edited a series of short interviews on a DSLR. So I've started with H.264 files and I'm attempting to export the final product to h.264 and the audio is very noticeably out of sync.
    The only workaround I've come up with so far is as follows:
    1. Export the audio only from the original sequence
    2. Export the video only from the original sequence
    3, Start a new sequence and drop in the files I just created.
    When I export that sequence, for some reason, it syncs perfectly. Needless to say however, this is a huge inconvenience and time waster, especially when it comes to making further edits.

  • Premiere Elements 4.0, Crash problems when add trasition features

    Operate a VAIO VGN-AW11XU,which was purchased in Dec. 2008 and was loaded with Premiere Elements 4.0
    This is the most powerful multimedia VAIo, with all features installed like 4GB memory,Intel Centrino 2 processor T9600 (2.8 GHz),VISTA Ultimate, NVDIA 9600GT and dedicated GDDR3 Video Memory of 512 Mb.
    I keep on getting CRASH problems especially when I try to add transition to my video clips. The problem message details are :
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    Application Name: Adobe Premiere Elements.exe
    Application Version: 4.0.0.0
    Application Timestamp: 46f98f81
    Fault Module Name: StackHash_06a9
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000374
    Exception Offset: 000b015d
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1032
    Additional Information 1: 06a9
    Additional Information 2: bc3df167e4e07c2f973b80c7de9b1a5b
    Additional Information 3: a44f
    Additional Information 4: 2a1b05c4d7cdba5c95e750c734db17fa
    I have the latest QuickTime installed.
    The camcorder is the SONY Handycam HDR-SR12E which records on a 120GB hard disc.
    The video clips which were recorded with above camcorder, are ( SD )MPEG-2PS
    Your help will be highly appreciated.
    Thank you
    Ilias

    Μακάρι να μπορούσα να μιλήσω πολύ πράσινο, Ηλία! Αλλά θα χρησιμοποιείται μόνο το Google μεταφραστή! Εάν λειτουργεί, όμως, θα σας στείλουμε μια απάντηση στα αγγλικά και στα ελληνικά.
    I do not know about the SD recording format with that camcorder. I am sorry. But, if your Premiere Elements project is set up for AVCHD, you should be able to edit AVCHD with that computer.
    I do recommend optimizing Vista, however, so that you will get the best performance. Here's how to do it:
    Δεν ξέρω για την SD μορφή εγγραφής που με βιντεοκάμερα. Λυπάμαι. Αλλά, αν σας Premiere Elements έργο που έχει συσταθεί για AVCHD, θα πρέπει να μπορείτε να επεξεργαστείτε AVCHD με αυτό τον υπολογιστή.
    Εγώ συνιστούμε να βελτιστοποιήσετε Vista, όμως, έτσι ώστε θα έχετε την καλύτερη απόδοση. Να πώς να το κάνουμε:
    http://www.adobeforums.com/webx/.3bc448a7
    Also, make sure your Vista is updated to Service Pack 1.
    Επίσης, βεβαιωθείτε ότι η ενημέρωση να είναι Vista Service Pack 1.

  • Audio Sync Problem When Playing on iPod

    I just got my video iPod and have been encoding some .avi's using Xilisoft. When I play the output as a .mp4 it's fine on my laptop, but when I play them on my iPod there's a distinct audio sync lapse that gets worse as the players goes. Many videos also freeze at 1:51 (even though the time indicator shows the whole file time).
    Anyone else having this problem and found any solutions?
    Thanks.

    having problem......................no solusion

  • Audio sync problem after saving to QuickTime file

    Hi there, I'm relatively new to Adobe Premiere - I'm not quite knowledgeable enough about video editing to really use it to its full potential but needed something more flexible than Windows Movie Maker.  I haven't had any problems before editing smaller files, but am having tons of trouble with a 2.7 gig file.
    I'm trying to take a 2.7GB .MOV file recorded on a Kodak Zi6 and divide it into three roughly equal parts to use an email sharing service that has a maximum file size of 1GB (I know that there are sites that will allow 3GB files and I wish I could use them, or use an FTP server, but the person who needs the video needs it to be sent over his own company's file sharing system).  It was recorded on an 8GB SD card, that SD card was put into my computer, and I then transfered it over to Premiere Elements 8.
    I rendered the entire file first (it wouldn't even play until I did that) and after rendering, the audio and video were good and everything was synced up.  I then split the clip into three and saved each as a separate project.  Then I opened one up again and tried to save as a Quicktime file (that's what the person I'm sending it to requested).  All seemed to go well, and for the first minute or so of the 15 minute clip everything is great.  Then after that, the audio gets more and more out of sync as the video plays on.  I tried playing it on several different players, same thing.
    My computer (a Cyberpower PC) is running an Intel Core i7 CPU, 870 @ 2.93GHz 3.06 GHz; 8 GB of RAM; NVIDIA GeForce GTX 285; Windows 7 Home Premium.  I'm not sure where to get the rest of the information requested in the "How to best ask for help" post but if you can give me some guidance I'll find it.
    The presets are on the defaults because I wasn't aware of them until I came to this forum.  Happy to try the whole process again if someone can tell me what the presets should be changed to.
    I'm looking for a solution to this particular problem, but am also looking for some basic help about files.  The files that I used most often usually come from a Kodak Zi6 (.MOV) or a Flip Mino HD (MPEG4 I think; had to convert those to something else to use them in Premiere at all).  I have AVS Video Converter 6, so I can convert those files to pretty much anything.  I'm wondering what I should convert files to before trying to edit them in Premiere, and how best to save them.  I rarely use the files anywhere but online if that helps (this particular 2.7GB file being a big exception) at a maximum width of 550 pixels, so I don't think I need the quality to be all that great; it's more important to me to be able to work a bit quicker, without rendering that takes hours.
    I'd also love to take advantage someday of some of the more advanced features of Premiere, so I was wondering if anyone knows of any tutorials that will walk me through things in a linear way (as in, start from the beginning and teach me what I need to learn before moving on to something more complicated).
    Thanks so much for your help, and please speak slowly; I'm in over my head!

    Very well-done post, and welcome to the forum.
    First, many have issues with OOS (Out Of Sync) with QT files on Export/Share. This is not just with PrE, but PrPro also. Unfortunately, OOS is pretty easy to fix, when you encounter it on the Timeline, but almost impossible to fix when it creeps in during Export. As an aside, I fought some MPEG Audio from a client, that was perfect in the Timeline, but when Exported to MPEG-2 for DVD-Video, ALWAYS went OOS dynamically, and even adjusting for that on the Timeline (rather guessing how much OOS the other direction I needed,) just flat would not do it. Sync would be fine for awhile, and then suddenly start going out, before miraculously returning to sync with the next Clip. Never could get that one correct.
    In your MOV Export/Share, I am not certain which CODEC you chose. Was it H.264?
    Within the MOV "wrapper," did your recipient give you any options for the enclosed CODEC's, or is the wrapper and the file size the determining factors?
    Wish that I had more to offer directly, rather than questions.
    As for the tutorials, I strongly recommend Steve Grisetti's Learning Series, his Boot Camp and his many articles and general PrE tutorials on Muvipix. He also has several books, available there too.
    Good luck,
    Hunt

  • Audio cuts out when exported to quicktime

    So I recorded audio in garage band, added it to my slides in keynote, went through and timed the bullets on all of my slides to coincide with the audio, then attempted to export it to quicktime.  After several attempts in various formats the audio just cuts out before completing, usually after I click to advance another bullet in the slide.  Come to think of it, I don't think the bullet advances either.  I've been struggling with this for about two weeks after I realized that powerpoint was cropping my audio when I was recording it in that application.  I'm just trying to record a lecture for an online course and it seems like every time I think I have a solution I come across another problem.  Can anybody help me?

    Going into the red with digital audio is not the same as when it happens with analog audio.
    With digital sound the signal is being truncated and as you remarked, quite literally being destroyed.
    Redlining analog audio, is introducing distortion but there is still "headroom" and in reasonable doses it can give you a nice fuzzy feeling.
    Bottom line -don't let your digital audio signal go into the red.
    Have a look at the keyword searchable, Final Cut Pro User Manual in FCP's Help menu bar item, where this is explained in more detail.
    Your search term for the day "Audio Levels, Meters, and Output Channels".

  • Final cut pro problem when exporting with quicktime movie

    Hello!
    I must have som help beacuse my musicmovie must be finsihed untill today. I have a movie their i had used filters like colour correction and interlace. When i export with USING QUICKTIME CONVERSION and have
    keyfram 10
    bitrate 6000
    faster encode
    size 1920x1080 HD 16:9
    its not a problem the movie works fine all the way.
    But when i export with QUICKTIME MOVIE it dosent work. Some clips are frozen and some are beeing misscoloured. None of them have interlace. Its the same clips that dosent work everytime i had export with QM. I have tried to replace these clips but the same thing is happening. I dont understand why i cant use quicktime movie but it works with quicktime conversion.
    If you have an e-mail i can send you just the part where this happening.
    Please help me!
    Thanks Gabriel

    I am also expriencing the same error. Tried every solution listed so far:
    1. Switch off background rendering. Trash render files. Don't render. Export.
    2. copying the project within Final Cut Pro into another project
    3. remove the following folder: Library > Application Support > ProApps > MIO > RADPlugins > XDCAMFormat.RADPlug
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  • AUDIO CLIPPING/DESTROYED WHEN EXPORTED TO QUICKTIME

    Hi folks! Does Bob need your help today!
    I am working on a sequence in Final Cut Pro. When I play it in the timeline, the audio sounds fine. However, when I export it to Quicktime, it is a lot louder and the audio clips like crazy (distorts/sounds destroyed). I am really in trouble here and just can't figure it out. I'm going nuts! All I want is to have what I have in the timeline exported as it is.
    Some details to help you help me:
    - although it sounds good when played in the timeline, the audio does stray into the red. I don't see why this should matter since it sounds fine in the timeline - this is all I want when exporting.
    - I have one video track and several audio tracks.
    To all who do, thanks so much for helping me.

    Going into the red with digital audio is not the same as when it happens with analog audio.
    With digital sound the signal is being truncated and as you remarked, quite literally being destroyed.
    Redlining analog audio, is introducing distortion but there is still "headroom" and in reasonable doses it can give you a nice fuzzy feeling.
    Bottom line -don't let your digital audio signal go into the red.
    Have a look at the keyword searchable, Final Cut Pro User Manual in FCP's Help menu bar item, where this is explained in more detail.
    Your search term for the day "Audio Levels, Meters, and Output Channels".

  • Adobe premiere elements 10 audio sync bug (mpeg2)

    Hi
    Right im trying out diffrent video editing software and reviewing them. There is an annoying bug or flaw when it comes to importing mpeg2 files. The audio track becomes delayed about 1 sek after a while, its synced in the beginning and the get out of sync at the end of the clip. I tried the same mpeg2-files on other video editors including: Pinnacle studio, Vegas, Corel Studio, Cyberlink Powerdirector and the audio is perfectly synced all the way.
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    Kind Regards,
    Jonas

    Well, with licensed modules, like CODEC's, and plug-ins, it is often just an "activation" issue. Rather than for the NLE company, whether CyberLink, Magix, Adobe, et al, to just give the fee to the licensing agent (say MPEG-LA) for every copy of the program, whether trial, or full-price, they limit the trial versions, and then with their full-paid version, the user will activate that module, and this normally happens transparently. When the module gets activated, the licensing organization gets notice, and then back-charges the NLE software company.
    This sort of thing was carried to the extreme with the Pinnacle Studio programs, where "samples" of every conceivable module was included in the program. However, those were just previews, and could not be used, until the user contacted Pinnacle, and then bought an unlock code for each module (often sold in packages). The program cost around US $ 100, but to unlock all modules, it would cost about US $ 500 additional. As there was nothing but unlock keys, the user had to guard those well - no discs, or media. Also, Pinnacle did a fair job of keeping records of users' keys, though some did get lost over time. Also, keys did not always work version to version, so an upgrade could render key purchases useless.
    With the DD 5.1 SS Minnetonka Audio SurCode plug-in for PrPro, things are slightly different. Adobe includes a limited version of that encoder plug-in - the user gets three trials of it. To activate the plug-in, beyond those three uses, the user must buy the key from Minnetonka, and it's now about US $ 300. Most of that cost goes to Dolby Labs, and in this case, Minnetonka just sort of is the "banker," sending the $ to Dolby, when they SELL that plug-in key.
    Different companies handle "trials" differently. Some, like the Minnetonka SurCode, give limited, unencumbered uses. Some limit by time, and give unencumbered use, during that time. Some use a watermark, or similar, until the user buys it, and then the watermarks are uncoupled. Some just limit the features in the trial, and those limitations are lifted, when one buys. There are pluses and minuses to each scheme. However, each is designed to let a user try something, and no royalties are paid, until they buy it.
    Good luck,
    Hunt

  • Premiere Elements 8  - Audio Unsyncronized on Share/Export

    Some reason when I export my video, the first 20 seconds are perfectly fine, but then there's one part where the audio for the remainder of my video becomes unsyncronized. This doesn't make any sense though, because the audio and video are linked together, so I couldn't have slightly dragged it to unsync it with the video. Even worse, if I play the video in Premiere, the audio is perfectly synced together. This only seems to happen for the audio that's linked to my video, and not the narration.
    I've tried exporting to different formats, but every format has the same result; desynced audio. Any help is appreciated.
    Project settings:
    http://i21.photobucket.com/albums/b272/Xebarsis/Specs.jpg

    Thank you for the replies; here's the info on the AVI files I use that are being unsyncronized by the audio transitions:
    http://i21.photobucket.com/albums/b272/Xebarsis/Codec.jpg
    It's video game footage that came from a Nintendo emulator called FCEUX, I use the X-Vid codec because it's the only codec I have that doesn't cause stuttering during recording.
    I've shared this same video before, and the audio transitions never caused the audio to become unsynced. Only since I have nearly finished it has the sharing started to cause problems. I tried changing the audio transition from "Constant Gain" to "Constant Power," but it's the same problem. I also tried deleting and putting them back in just to see if it magically fixed it, but no luck. Potentially I could simulate a smooth audio transition by laying the audio tracks over each other on two separate tracks while fading one in and fading out the other, but I use this transition so many times in my video that it would take a super long time to make that happen.

  • Audio sync problems after export

    I've been having this problem occasionally ever since starting to use Premiere Pro CS6, and it's now also happening again in the latest version of CC (just updated to 7.2.2 on W7, 64bit):
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    Admittedly the raw footage happens to be a wmv file. Which I know is not ideal. But what bugs me is that everything is perfectly in sync up to the point of creating the export file. That makes no sense. I'm about to counteract this shift now by separating the audio from the video and making up the frame difference manually, but it feels wrong to do that and is a silly hack to something the software shouldn't mess up in the first place.
    Any ideas?

    Holy cow, that was easy. You were right, that worked. Doooh.
    Thanks.

  • Having problems with audio and video when exporting to quicktime

    I've exported a couple of keynote presentations to Quicktime and uploaded to youtube with no problems. I've now added a motion background in my intro, which looks great in keynote, but, it would appear that it causes problems. The mov file does play the animation, but, not as it was recorded, the audio then becomes out of sync and the advance on slides is all over the place with some not appearing. Is this a common problem? I am exporting at best quality and 1280 x 720, leaving all other settings as preset. I suspect that if I drop the background altogether it will work, but, it looks so great in keynote that'd be a shame. Any tips?

    I'm confused with the aspect ratio when I crop them i know I have to lock the aspect but should I keep it on Original? Also i'm wondering when it comes to export them what size should I be placing if I want to print all sizes.
    The crop aspect lock only comes into play while you are actively resizing the crop boundary. LR always works in a freehand manner, except that if the ratio is locked, adjusting the crop frame is allowed to alter its size and location and angle - but not its shape. If the ratio is not locked, you will be changing the crop shape freely if/when you drag the corner or edge handles around. The rest of the time, the lock makes no difference; and it is just as possible BTW to lock a random freehand aspect ratio, as it is to lock one of the standard preset ones.
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