Premiere Pro CC 2014.2 has been crashing within 10 minutes of opening a project. Usually when scrolling, but not always. What can I do?

Sometimes it does it without scrolling, just on it's own.
PC. HP Z800 16 GB Ram Dual quad core Xeon NVidia Quadro 3800 card.
I started this project last week and went an entire day without a crash. Since then the only major change to the computer was installing Quick Books 2015.
Sometimes when I reopen PPRo after the crash, I get an error message that says Mercury GPU hardware not found, opening in software only mode, but that is maybe one time out of five.
Any thoughts?

Hi Chris,
Chris Skrundz wrote:
Sometimes it does it without scrolling, just on it's own.
PC. HP Z800 16 GB Ram Dual quad core Xeon NVidia Quadro 3800 card.
I started this project last week and went an entire day without a crash. Since then the only major change to the computer was installing Quick Books 2015.
Sometimes when I reopen PPRo after the crash, I get an error message that says Mercury GPU hardware not found, opening in software only mode, but that is maybe one time out of five.
Any thoughts?
You may want to update your GPU drivers.
Quick Books is less suspect, but you might try uninstalling it temporarily if updating GPU drivers does not help.
Thanks,
Kevin

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This error occurs during the launch of Premiere Pro.
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I have an enterprise subscription through Tulane University. Here is the amt3 log if it lets me upload this time.
09/11/14 14:53:15:976 | [INFO] | | | | config | | | 7956 | Using default media policy RET
09/11/14 14:53:15:979 | [INFO] | | | | AMT | | | 7956 | AMTImpl::AMTRetrievePersonGUIDWithAuthSource PersonGUID is : 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:979 | [INFO] | | | | EULA | | | 7956 | 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:979 | [INFO] | | | | EULA | | | 7956 | V7{}PremierePro-8-Win-GM
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Called GetLicenseAgreementDetails
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Called IsLicenseAgreementAccepted
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed type in IsLicenseAgreementAccepted 1
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed dguid in IsLicenseAgreementAccepted 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed driverleid in IsLicenseAgreementAccepted V7{}PremierePro-8-Win-GM
09/11/14 14:53:15:981 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed version in IsLicenseAgreementAccepted 1000
09/11/14 14:53:15:982 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Successful in searchDocForAgreement, returning the child element
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | foundXmlElement in IsLicenseAgreementAccepted
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | outstatus being returned from IsLicenseAgreementAccepted is 0
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | return status from IsLicenseAgreementAccepted is 0
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | return status from GetLicenseAgreementDetails is 0
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09/11/14 14:53:15:984 | [INFO] | | | | performance | | | 7956 | AMTObtainProductLicense took 95.203712 ms
09/11/14 14:53:15:984 | [WARN] | | | | AMT | | | 7956 | AMTGetParentLEIDLicenseStatus called.
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Service construction took 0.1 ms and succeed.
09/11/14 14:53:15:985 | [INFO] | | | | AMT | | | 7956 | Parent LEID not passed Relying on Licensing LEID V7{}CreativeCloudEnt-1.0-Win-GM
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Syncing to license store...
09/11/14 14:53:16:049 | [INFO] | | | | SLCoreService | | | 7956 | Found server mkey.
09/11/14 14:53:16:066 | [INFO] | | | | SLCoreService | | | 7956 | Loading license references...
09/11/14 14:53:16:068 | [INFO] | | | | SLCoreService | | | 7956 | Found 2 license file(s)
09/11/14 14:53:16:083 | [INFO] | | | | SLCoreService | | | 7956 | Parsing license file [10436989.lc2] succeed.
09/11/14 14:53:16:099 | [INFO] | | | | SLCoreService | | | 7956 | Parsing license file [243157053.lc2] succeed.
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09/11/14 14:53:16:101 | [INFO] | | | | SLCoreService | | | 7956 | Query license: type = 5, duration = 1122 days, remaining = 1121 day(s) 14803 seconds.
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09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Protected Content found.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Breaking Out!
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09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [WARN] | | | | AUMService | | | 7956 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
09/11/14 14:53:32:721 | [DEBUG] | | | | ServiceLoader | | | 7956 | looking for library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
09/11/14 14:53:32:722 | [DEBUG] | | | | ServiceLoader | | | 7956 | Found library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
09/11/14 14:53:32:722 | [INFO] | | | | SLCoreService | | | 7956 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
09/11/14 14:53:32:755 | [INFO] | | | | SLCoreService | | | 7956 | Service destruction took 32.8 ms and succeed.
09/11/14 14:53:32:755 | [INFO] | | | | performance | | | 7956 | AMTReleaseProductLicense took 35.584194 ms
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Adobe premiere Pro CC 2014.2 has stopped Working

Hey guys,
I can start up my premiere pro CC 2014 but as soon as I choose a project to open, it loads for a second and then I keep getting the same error window that says: Adobe premiere Pro CC 2014.2 has stopped Working
My computer:
Processor: Intel Core i5-2500K CPU @ 3.30Ghz
GPU: AMD Radeon HD 7800 Series
RAM : 16GB
Motherboard: Maximus IV Gene Z
Windows 7 Ultimate - Service pack 1
All my drivers are up to date. If you could help me solve this problem I would be most appreciative!
I have checked the event viewer and found these results:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 8.2.0.65
P3: 5486db4a
P4: atig6txx.dll
P5: 8.14.1.6413
P6: 546e9ebb
P7: c0000005
P8: 00000000000122bf
P9:
P10:
Attached files:
C:\Users\Ki.Vol-Opt\AppData\Local\Temp\WER9C7D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Ki.Vol-Opt\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_543ba1a98f4ca1ae4f8ea45cfad084579dcc63_0efac014
Analysis symbol:
Rechecking for solution: 0
Report Id: f87a347b-9569-11e4-b338-c86000246990
Report Status: 1
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-06T06:05:20.000000000Z" />
<EventRecordID>24436</EventRecordID>
<Channel>Application</Channel>
<Computer>Vol-Opt</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>atig6txx.dll</Data>
<Data>8.14.1.6413</Data>
<Data>546e9ebb</Data>
<Data>c0000005</Data>
<Data>00000000000122bf</Data>
<Data />
<Data />
<Data>C:\Users\Ki.Vol-Opt\AppData\Local\Temp\WER9C7D.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Ki.Vol-Opt\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_543ba1a98f4ca1ae4f8ea45cfad084579dcc63_0efac014</Data>
<Data />
<Data>0</Data>
<Data>f87a347b-9569-11e4-b338-c86000246990</Data>
<Data>1</Data>
</EventData>
</Event>

I have a video assignment due this week and I really don't want to have to restart my project on different editing software. I am going to have to ask for a premiere pro refund for this month if I can't get it to work. The software was working fine until 3 days ago. Please help - thanks!

Premiere Pro CC 2014.1 has stopped working

Here is the message I receive:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.1.0.81
Application Timestamp: 5426694c
Fault Module Name: MXF_SDK_4.4.33_vs10.dll
Fault Module Version: 4.4.33.0
Fault Module Timestamp: 534d772c
Exception Code: c0000005
Exception Offset: 00000000000bdc55
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 8535
Additional Information 2: 8535b7c2559674464ddf08509fefe6b0
Additional Information 3: 10af
Additional Information 4: 10afa115ca3f79009d0573e10a7cefff
It either happens right away or after I load an image to the timeline. I've tried uninstalling and re-installing Premiere Pro twice and updating my Intel driver (it didn't need to be updated).

Hi Cindyh925,
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-and more root user http://forums.adobe.com/thread/940869?tstart=0
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Thought it would be nice to have for Window users who come across this thread such as Life. Documentedencountered.

Premiere Pro CC 2014 freezes frequently and crashes

Since upgrading from Premiere Pro CC to Premiere Pro CC 2014 my projects crash in regular intervals, which didn't happen before.
All my settings and presets have been pulled across fine, but suddenly relatively slim projects get stuck during editing, rendering or exporting. The progress bar stops, the preview screen freezes and that's it. I can only radically crash the sucker. I did delete all preview files and it improved marginally... only that the time until it froze took a few minutes longer.
I'm on 64bit high-end Windows 7 machine and have never had this problem with previous versions of Premiere Pro.
Very frustrated.

@bendubb37: I'm not the least bit defensive about complaints regarding the stability and general quality of the program. As a quality engineer on the Premiere Pro development team (not a member of the technical support team), I'm quite familiar with many if not most of the problems--both those that are legitimate bugs in our code and those that result from conflicts with OSes, hardware, codecs, other programs, etc. I genuinely appreciate having customers come to this forum to report issues they're having. Such reports sometimes help us identify bugs that we weren't aware of, and they always help us to prioritize bugs to fix based on which issues are biting the most customers and having the greatest impact on their productivity and satisfaction. And naturally I understand the frustration and anger of customers who are wrestling with one problem or another in the program.
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As to the oft-repeated claim that CC2014 is buggier and less stable than prior versions, I submit that it's a problematic claim to substantiate, at least based on anecdotal personal experience or taking the pulse of this forum & others. There's no question that some customers who enjoyed smooth sailing with an earlier version are experiencing problems with CC2014. But I know for a fact that this release included fixes for a significant number of bugs, including crashers, so many other customers who were having problems with earlier versions are now cruising along without a hitch (or at least without those old, fixed hitches). Alas, those people are not frequenting the forum to sing the praises of CC2014.
My point here is simply that claims about the relative quality of one release versus others can be a distraction from the more important--and much more concrete--fact: a certain number of customers using CC2014 are having Problem X, which didn't happen in CC7.x. The more we can learn about Problem X--and the more clearly we can differentiate X from Y and Z, which may manifest similarly--the sooner we can nail down the cause.
Don't get me wrong: there is an objective trajectory of a product's quality. Unfortunately, even when you have a large pool of data in front of you, the trajectory doesn't lend itself to quantification. You can't simply count the number of deferred bugs, for instance, because not all bugs are equal. You can't even go by the number of known crashers because some are extreme edge cases while others lurk in the path of mainstream workflows. That said, for people like me who spend our working lives trying to deliver the highest quality possible, the trajectory our program's quality is a common topic of discussion.

Adobe premiere pro cc 2014.2 has stopped working error 1000

I'm about to throw this desktop across the room. Please someone help me. When I was using this last week, it would close all of a sudden after a while. Now, it does it so quickly I can only save once. Can anyone help? It's going down hill and I've got deadlines.
Thanks in advance,
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Adobe Premiere Pro CC 2014.2 is the version I am on.
I am up to date on all updates.
Windows 7 64 bit Enterprise
It stops working with anything I do.
This is the error message I get in the application log:
Log Name:      Application
Source:        Application Error
Date:          4/27/2015 4:13:02 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      USDOE0042087DT.BECHTELJACOBS.ORG
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7
Exception code: 0xc0000005
Fault offset: 0x00000000000016a0
Faulting process id: 0x13a8
Faulting application start time: 0x01d0812687cc6c6e
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\devenum.dll
Report Id: cde2b72f-ed19-11e4-be69-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-27T20:13:02.000000000Z" />
    <EventRecordID>696921</EventRecordID>
    <Channel>Application</Channel>
    <Computer>USDOE0042087DT.BECHTELJACOBS.ORG</Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.2.0.65</Data>
    <Data>5486db4a</Data>
    <Data>devenum.dll</Data>
    <Data>6.6.7600.16385</Data>
    <Data>4a5bded7</Data>
    <Data>c0000005</Data>
    <Data>00000000000016a0</Data>
    <Data>13a8</Data>
    <Data>01d0812687cc6c6e</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
    <Data>C:\Windows\system32\devenum.dll</Data>
    <Data>cde2b72f-ed19-11e4-be69-005056c00008</Data>
</EventData>
</Event>

Premiere Pro CS6 serious error has occurred, crash troubleshooting

ERROR MESSAGE: Sorry, a serious error has occurred that requires Adobe Premiere to shut down. We will attempt to save your current project
Problem: Starting last night Premiere would crash with this error message. This has been happening increasingly more over the past couple weeks, but starting last night and today - it has happened so much that I cannot get more than 5 minutes of work done without it crashing. It has happened on saves, renders, playback, switching active timelines, removing the mojo effect from a clip, and while sitting dormant. I’ve had the computer less than a year and hope that it is not a serious problem with my RAM or graphics card.
Using Premiere Pro CS6 - subscription based with latest update installed
SPECS:
MacBook Pro Retina, Mid 2012
Processor: 2.6 GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 650 M 1024 MB
Software: OS X 10.9.1 (updated after problem started)
(nothing external from factory setup in terms of hardware)
Use an External USB 3.0 7200 RPM drive from OWC for project files
Use an External Seagate 3 TB drive for media storage
Using all DSLR footage from Canon 6D, Canon 5D mk II, and Canon 60D and audio from external recorders (.mov, .WAV, .wav files)
Third-party effects or codecs: Use Pluraleyes 3.0 and Mojo color from Red Giant
I realize this is a general error message and there are several forums posted from mostly more than 5 months ago. I cannot seem to find an answer that will help me. Here is what I have already tried:
1. updated to Maverick
2. checked for updates for Adobe software
3. Cleared the Media Cache
4. Switched from CUDA to software only
5. Updated CUDA and switched back to CUDA in premiere
6. Held SHIFT while starting up (nothing seems to happen or pop up on screen at least)
Next:
—Going to uninstall Premiere and reinstall.
Any suggestions or possible fixes are great appreciated. What should my next step be?

UPDATE:
STEP 1:
Uninstalled and reinstalled Premiere - worked without crashing for the longest time since yesterday. After 1 hour of running - it crashed once again with same error message and same report (see below).
Same as before:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
STEP 2:
--Updated the RED GIANT plugin "mojo" (minor coloring software)
This worked for less than 10 mintues and then crashed again - but this time with different exeception details (I'm not sure what these mean)
Crashed Thread: 2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** CFRelease() called with NULL ***
STEP 3:
Going off of the idea that it may be the plugin causing the issue (since it needed to be updated) I went into the project and deleted all of the files containing this effect in this project file (note: i have used this for 10+ projects on this computer with no trouble).
I thought it was fixed, from about 8:00 PM - 11:45 PM no crash - then as I was playing back clips - crashed again.
I have been loosely following these guidelines: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
I am not sure where to go from here - should I continue into the "advanced troubleshooting" even though I'm not sure if any of these things are related.
IMPORTANT NOTE: I have launched two other Premiere Project Files (from previously completed projects) successfully without crashing. I tested a few things in the projects before returning to the problem project. If I suspect there is a problem with the file in particular - how do I find out what is causing the problem?
--I already removed MOJO effects thinking that could be the issue from the last files that were
--I have already gone back to a previous version from a week ago and imported the Sequence I needed. Still crashed.
I have sent 5+ reports to Adobe on the crash. Any feedback into this is much appreciated.

Adobe Premiere Pro CC 2014.2 has stopped working error

Hello guys,
I have recently built a new computer with the following specs:
CPU: 4790k (stock speed)
Ram: Team Extreem 16 GB (2x8) (at 2400mhz)
Motherboard: Asus Ranger 7
GPU: Zotac 780ti Amp edition
Storage: 250SSD Samsung evo + Barracuda 1TB
PSU: 850 G2 EVGA
Operating System: Windows 7 Professional
All drivers are up to date.
So I have installed the creative cloud and then proceeded to install the applications in the following order: Media Encoder, Photoshop and Premiere Pro CC. Both media and photoshop have no problems but premiere pro CC crashes upon clicking on it.
I would click on the premiere pro CC button and the premiere pro loading screen will pop up but then the 'has stopped working error' will happen immediately.
I need to get this problem solved within the next couple of days because I need it for a very important video project. If this problem cannot be fixed in the next 2 days I will, unfortunately, have to refund my subscription with adobe (still within 28 days) and use Cyberlink or Vegas.
I tried searching the forums and google but haven't found a solution that works for me. Could someone please lend a hand?

Log Name:      Application
Source:        Windows Error Reporting
Date:          24/12/2014 02:24:37
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      TimothyNg-PC
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 8.2.0.65
P3: 5486db4a
P4: ImageRenderer.dll
P5: 8.2.0.65
P6: 5486b5ee
P7: c000001d
P8: 00000000001f5342
P9:
P10:
Attached files:
C:\Users\Timothy Ng\AppData\Local\Temp\WER1ADF.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Timothy Ng\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_c9e978dddf5d58a2727a44f4be9bc974f52b65b_153e222f
Analysis symbol:
Rechecking for solution: 0
Report Id: ffe49cc7-8b13-11e4-9225-7824af362b95
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-24T02:24:37.000000000Z" />
    <EventRecordID>2146</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TimothyNg-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.2.0.65</Data>
    <Data>5486db4a</Data>
    <Data>ImageRenderer.dll</Data>
    <Data>8.2.0.65</Data>
    <Data>5486b5ee</Data>
    <Data>c000001d</Data>
    <Data>00000000001f5342</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Timothy Ng\AppData\Local\Temp\WER1ADF.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Timothy Ng\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_c9e978dddf5d58a2727a44f4be9bc974f52b65b_153e222f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>ffe49cc7-8b13-11e4-9225-7824af362b95</Data>
    <Data>1</Data>
</EventData>
</Event>

Premiere Pro CC 2014.2 has been crashing within 10 minutes of opening a project. Usually when scrolling, but not always. What can I do?

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