Premium email account payment

Prior to taking out BT Total broadband I purchased a BT premium email account and pay this by monthly direct debit. I now have had total broadband for about 5 years was was never informed that the Premium email account was free with total broadband and the monthly direct debt has continued. Could I have help in making contact with the person who deals with this at BT so that I can be reassured that I can cancel my direct debit and still retain by premium email address.

You should now have a new bt.internet email address as a user name for your BB service, and there's no guarantee that BT will be able to change it to your old address. It's more likely that you can get your old address added to your new BT Yahoo! email account as a sub-account. Either way, you will need to contact BT, and Live Chat may be the best place to start particularly as you can keep a copy of the conversation.
If you hit a brick wall there, please come back here as further advice may be available.
You can click the white star next to this message if you think it was helpful.

Similar Messages

  • BT Premium Email Account Creation

    I am currently a BT Yahoo! Premium Email account holder.
    I wish to create a new account using the new BT Premium Email service. I am not a BT Broadband customer nor am I a BT landline customer. How do I achieve this?

    You should now have a new bt.internet email address as a user name for your BB service, and there's no guarantee that BT will be able to change it to your old address. It's more likely that you can get your old address added to your new BT Yahoo! email account as a sub-account. Either way, you will need to contact BT, and Live Chat may be the best place to start particularly as you can keep a copy of the conversation.
    If you hit a brick wall there, please come back here as further advice may be available.
    You can click the white star next to this message if you think it was helpful.

  • BT Premium email and sub accounts

    I used to have bt broadband. My email address and the sub accounts set up with it continued to work after I stopped having BT broadband.
    Then I got an email saying that if I wanted to continue to use the email address, I would have to get premium email. So I set up a Premium email account for my primary email address.
    But when I tried to set up a Premium email account for the sub accounts this was not allowed. The error message said that it could not be permitted as they were not primary email addresses.
    Do I need to set up the sub accounts separately or will they just work if the primary email address is set up on Premium email?
    Solved!
    Go to Solution.

    annemarie wrote:
    I used to have bt broadband. My email address and the sub accounts set up with it continued to work after I stopped having BT broadband.
    Then I got an email saying that if I wanted to continue to use the email address, I would have to get premium email. So I set up a Premium email account for my primary email address.
    But when I tried to set up a Premium email account for the sub accounts this was not allowed. The error message said that it could not be permitted as they were not primary email addresses.
    Do I need to set up the sub accounts separately or will they just work if the primary email address is set up on Premium email?
    Read the conclusion to the thread below. Basically you need to phone 0800 633 5335 option 2 to get them to solve your problem.
    http://community.bt.com/t5/Other-BB-Queries/Options-re-withdrawal-of-free-BTInternet-com-addresses/t...

  • CS5.5 Web Premium has deleted my MS Outlook Email account - can anyone help?

    I've recently installed Adobe CS5.5 Web Premium and, while the software works properly, it has completely deleted my MS Outlook email account and all of my work emails. Does anyone know why this has happened and whether I can restore my deleted Outlook account?
    Appreciate the help.
    A

    To start with, you're asking in the wrong forum. I'd suggest that you ask in the Creative Suite forum.
    Second, when you post it there, you should describe your operating system version.
    However, I'd say that it's just about impossible that installing the Creative Suite could delete an email account.

  • I have put my daughter's iphone under my apple id, as after i entered the payment info there was a message saying she wasn't allowed an account (too young) how do i set up her own email account etc

    I have put my daughter's iphone under my apple id, as after i entered the payment info there was a message saying she wasn't allowed an account (too young) how do i set up her own email account etc

    You have to be 13yrs. of age or older to have an iTunes account. So, if you want your daughter to have her own account, what you need to do is create another Apple ID for yourself. You can create one here:
    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleId
    Must be a verified email address...you can get a free Gmail account first. Then, when setting up the iTunes account, redeem an itunes gift card rather than using a credit card. That way, she'll have her own account, which you can monitor, but its not associated with any credit card.

  • Transfer Broadband Email Account to Premium Mail

    I am in the process of separating from my partner and we wish to separate our email accounts.
    We wish to retain the broadband service but move the primary email account and one of the secondary accounts to Premium Mail.
    Does anyone know how to make this happen? The call centre person that I spoke to said that it could’t be done without cancelling the broadband service but other posts seem to indicate that it is possible.
    Can anyone help?
    Thanks

    Hi JonMars,
    Thanks for posting. If the primary ermail account is staying attached to the broadband then there wouldn't be any need to change that and we can change the sub account to premium mail. If the sub account is staying connected to the broadband it will need to be upgraded as the primary account and then the old primary account can be changed to premium mail. I hope that makes sense. Drop me an email with the account details and both email addresses plus a link to this post for reference. You'll find the address in my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Re: Email account hacked

    Hi everyone, I'm new on here but I got the heads up on your discussion via a colleauge. I seem to have been having similar difficulties and have sent the following to the BT complaints department.
    Thought it might be of interest?
    On Tuesday of this week I found I was unable to access my email account and on making enquiries was told it had been hacked. I was given a new password and then received the following.   My account was hacked [Incident:xxxxxx-xxxxxx]
    Show Details
    From
    Yahoo! Customer Care  
    To
    [removed]
     Response
    Thank you for contacting Yahoo! Customer Care.
    Your Incident ID is: xxxxxx-xxxxxx
    • If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
    • If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
    Sincerely,
    The Yahoo! Customer Care Team
     This has happened before and it's really annoying all the moreso because you will not allow passwords that contain anything other than letters and numerals which severely limits the possible combinations.
    Then it happened again.
    When I phoned up to see if I could gain access to my emails and was surprised to find it is now a premium rate line at £1.53 a minute so why did it take over 17 minutes to sort it out? This seems to be far too long simply to change a password and let me get on with my day? During this slice out of my life it was suggested that I was probably being 'specifically  targeted' so of course I was concerned that this might keep happening and was told they had a solution and put me through to an operator who wanted my bank card details!? Ok alarm bells are ringing now, and then the bombshell, yes they could fix my problem for me for a one time payment of £199.99...............
    I suggested that I could sort it myself for a lot less but apparently only ‘your’ software was capable of tracking down and removing the offending virus from my computer.
    I then made a suggestion put forward by a good friend who works for the Home Office knows about these things that I could just wipe my hard drive using http://killdisc.com/ and reinstall my software as I have taken the precaution of backing it all up but was countered with rather vague comments about what might happen next time and really ‘your’ software is the only solution to my problem..... Actually I don't see how it is my problem, after all I pay good money to use BT broadband its services already and this all seems a bit like being asked by the local council to fill the pot-holes in the road I use to go to work each day!! Sorry but really this is not my responsibility it is yours.
    However I was still concerned about another attack and  I really wanted to know what was involved so I agreed in principle to have a go and was duly booked in for an appointment that evening 8pm. The technician was very pleasant and instructed me to visit www.thetechline.co.uk/launch and  I got a page not found error message, not a good start but we persevered for twenty minutes only to find that teamviewer 8.0 would not download onto my hard drive and then my time was obviously up as I was told that a senior technician would get back to me same time the next evening, ok, I'm a patient man. Although this Team Viewer is just an off the shelf piece of software that anyone can access for free so I wasn’t very impressed I must say.
    Anyway the following evening at 7pm 28th Feb, not 8pm as previously agreed! and right in the middle of my evening meal with absolutely nothing set-up at all and I actually found myself apologising to the technician for being unprepared! Why I do not know? However he assured me he 'had all the time in the world' so that's ok then, and so we proceed as the night before but eventually manage to get the teamviewer 8.0 downloaded onto to my netbook and so he hangs up saying it will all be fine and to get on with my evening, and so he takes control and begins to download Superantispyware Proffessional Trial Edition, but hang on Trail edition? As in free!? What? I checked on this and it is just some dodgy trial edition of a rather less than professional piece of American software retailing at a mere $19.95 which Microsoft do a far better version of for free to all. Anyway what with teamviewer 8.0 and Superantispyware both on my little netbook the poor thing to froze after just a few seconds and although the technician assured me that he had checked it at ten minute intervals absolutely nothing happened for a full hour, because I was sat watching the whole time, by which time I was losing patience and really just wanted to go to bed. His dismay was palpable, 'we have to get this onto your main laptop' his voice rent with near panic and so I tried again but no my trusty old Dell Inspiron 1300 just wouldn't have it. So he basically ‘had to go and deal with another customer.. Oh Fine, that's just fine, two evenings utterly ruined but hey-ho never mind eh?
    What I want to know is how you can be so brazen as to take £199.99 from my account today 1st March 2013 for not providing something almost anyone with a modicum of computer savvy could do for them selves for free? I accept that you are doing is not actually illegal but it is deeply unethical.
    I therefore demand an immediate return of my money or I will be taking this further.

    MPaulLloyd wrote:
    Hi everyone, I'm new on here but I got the heads up on your discussion via a colleauge. I seem to have been having similar difficulties and have sent the following to the BT complaints department.
    Thought it might be of interest?
    On Tuesday of this week I found I was unable to access my email account and on making enquiries was told it had been hacked. I was given a new password and then received the following.   My account was hacked
    From
    Yahoo! Customer Care  
    To
     Response
    Thank you for contacting Yahoo! Customer Care.
    Your Incident ID is:
    • If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
    • If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
    Sincerely,
    The Yahoo! Customer Care Team
     This has happened before and it's really annoying all the moreso because you will not allow passwords that contain anything other than letters and numerals which severely limits the possible combinations.
    Then it happened again.
    When I phoned up to see if I could gain access to my emails and was surprised to find it is now a premium rate line at £1.53 a minute so why did it take over 17 minutes to sort it out? This seems to be far too long simply to change a password and let me get on with my day? During this slice out of my life it was suggested that I was probably being 'specifically  targeted' so of course I was concerned that this might keep happening and was told they had a solution and put me through to an operator who wanted my bank card details!? Ok alarm bells are ringing now, and then the bombshell, yes they could fix my problem for me for a one time payment of £199.99...............
    I suggested that I could sort it myself for a lot less but apparently only ‘your’ software was capable of tracking down and removing the offending virus from my computer.
    I then made a suggestion put forward by a good friend who works for the Home Office knows about these things that I could just wipe my hard drive using [xxxxxx] and reinstall my software as I have taken the precaution of backing it all up but was countered with rather vague comments about what might happen next time and really ‘your’ software is the only solution to my problem..... Actually I don't see how it is my problem, after all I pay good money to use BT broadband its services already and this all seems a bit like being asked by the local council to fill the pot-holes in the road I use to go to work each day!! Sorry but really this is not my responsibility it is yours.
    However I was still concerned about another attack and  I really wanted to know what was involved so I agreed in principle to have a go and was duly booked in for an appointment that evening 8pm. The technician was very pleasant and instructed me to visit [xxxxx] and  I got a page not found error message, not a good start but we persevered for twenty minutes only to find that teamviewer 8.0 would not download onto my hard drive and then my time was obviously up as I was told that a senior technician would get back to me same time the next evening, ok, I'm a patient man. Although this Team Viewer is just an off the shelf piece of software that anyone can access for free so I wasn’t very impressed I must say.
    Anyway the following evening at 7pm 28th Feb, not 8pm as previously agreed! and right in the middle of my evening meal with absolutely nothing set-up at all and I actually found myself apologising to the technician for being unprepared! Why I do not know? However he assured me he 'had all the time in the world' so that's ok then, and so we proceed as the night before but eventually manage to get the teamviewer 8.0 downloaded onto to my netbook and so he hangs up saying it will all be fine and to get on with my evening, and so he takes control and begins to download Superantispyware Proffessional Trial Edition, but hang on Trail edition? As in free!? What? I checked on this and it is just some dodgy trial edition of a rather less than professional piece of American software retailing at a mere $19.95 which Microsoft do a far better version of for free to all. Anyway what with teamviewer 8.0 and Superantispyware both on my little netbook the poor thing to froze after just a few seconds and although the technician assured me that he had checked it at ten minute intervals absolutely nothing happened for a full hour, because I was sat watching the whole time, by which time I was losing patience and really just wanted to go to bed. His dismay was palpable, 'we have to get this onto your main laptop' his voice rent with near panic and so I tried again but no my trusty old Dell Inspiron 1300 just wouldn't have it. So he basically ‘had to go and deal with another customer.. Oh Fine, that's just fine, two evenings utterly ruined but hey-ho never mind eh?
    What I want to know is how you can be so brazen as to take £199.99 from my account today 1st March 2013 for not providing something almost anyone with a modicum of computer savvy could do for them selves for free? I accept that you are doing is not actually illegal but it is deeply unethical.
    I therefore demand an immediate return of my money or I will be taking this further.
    Hi. Welcome to the forums.
    Please go back and edit your post to remove the email address and reference number.
    Sorry to hear of the problem.
    Firstly, what number did you ring up ? The helpine is an 0800 number, free from landlines.
    The whole story actually looks like you've not been talking to BT at all, but to scammers. What was the 199.99 billed to ?
    BT as far as I know do not instruct people to install teamviewer.
    As for downloading Superantispyware, there is a free version anyway. "They" may have done more than just install this, and possibly used that as a decoy whilst doing something else.
    Honestly, if you do online banking, I would contact them immediately to say that you may have fallen victim to ID fraud. Also cancel that card.
    As for the password, it's not inherently insecure. Using a mixture of case and numbers is fine. Frankly if it has happened before, then I would say you have a more serious issue - possibly viruses/trojans or malware.
    Do you use your email address as the login for various online websites, and for an associated password have you ever used the email password ?
    Killdisc.com isn't what you might think it is.
    Also by using a different machine, you've possibly got that infected as well.
    All of this has nothing to do with your email account being hacked I'm afraid.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • HOW do I cancel my BT Yahoo Preumim email account ...

    For over 12 months now I have tried periodically to cancel my Premium access to my BT Yahoo email account. IE, I do not need to collect email via outlook or other pop services any more so there is no point paying for that service. I am happy to log in via a browser.
    But every time I get am email about my BT Yahoo account the LINKs & Information in the email make no sense.
    This is the latest email I received Today.
    Account Ref: [email protected]
    Dear Customer, Thank you for using BT Yahoo! Internet.
    This mail is to notify you that your monthly payment has changed.
    Your new payment is shown below.
    (note there is NO payment information shown in the email)
    PLEASE NOTE: that this is an automatically generated email for your information only. Unfortunately we cannot respond to 'replies' on this address.
    If you'd like some more help, please go to http://www.btyahoo.com/dialupassistance
    (Note the above LINK does not work at all)
    Best regards, BT Yahoo! Internet team http://bt.yahoo.com
    This electronic message contains information from British Telecommunications PLC, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this electronic message in error, please notify me by email (to the email address above)immediately. Registered office: 81 Newgate Street London EC1A 7AJ Registered in England No: 1800000.
    I have asked on the very forum before and was told to contact customer support ? There MUST be a way of canceling it online ? Why do BT make there sites so complicated to navigate.   And yes I know the email account is part of Yahoo but it is BT that keep sending me emails & taking the money ! So that is why I am asking here.
    Any help please !
    Dom.

    An update for anybody else with similar problems.
    I did get an email after about 10 days.  And the Short version is if you want to cancel your Premium BT Yahoo email account (That costs about £20 a year just to get email via pop3 or pushed to your mobile device) The ONLY way is to phone BT and they will cancel it for you but will also DELETE your email account after 3 Months ! So there seems to be no way to "downgrade" your BT Yahoo email account back to just a web based account.
    This feels rather ridiculous if you ask me!
    After using my BT email account for 10 years + I am now in the very slow process of logging into every online account I have and changing my email address to a free Gmail account that does the same job for free !
    Once I have changed all the email address on all my important accounts I will go a head an cancel this ridiculous payment.
    I guess this can now be classed as closed.  But not with a happy outcome.
    Regards
    Dom.

  • HT1338 If I registre my imovie with other email account that i dont use anymore how can i keep updating using my new email account? thanks

    Hope I can get some help, I just want to update two programs and it keeps telling me that i registred with the other account wich is my old email account and I dont use anymore. I will apprecite your help

    An update for anybody else with similar problems.
    I did get an email after about 10 days.  And the Short version is if you want to cancel your Premium BT Yahoo email account (That costs about £20 a year just to get email via pop3 or pushed to your mobile device) The ONLY way is to phone BT and they will cancel it for you but will also DELETE your email account after 3 Months ! So there seems to be no way to "downgrade" your BT Yahoo email account back to just a web based account.
    This feels rather ridiculous if you ask me!
    After using my BT email account for 10 years + I am now in the very slow process of logging into every online account I have and changing my email address to a free Gmail account that does the same job for free !
    Once I have changed all the email address on all my important accounts I will go a head an cancel this ridiculous payment.
    I guess this can now be classed as closed.  But not with a happy outcome.
    Regards
    Dom.

  • Ordering Premium Email and BT ID

    Hello,
    A few days ago, I received a BT email informing me I had just 30 days to keep my btinternet.com email addresses, either by switching ISP to BT Broadband or signing up for BT Premium Mail.
    I have a primary email account and several sub-accounts (used for 10+ years), so will plump for Premium Mail but am confused about the ordering process.
    It appears to require a 'BT ID': 
    1) If I already have a BT ID (we have a BT landline), should I use this?
    2) If yes, should the BT ID Username (email address) match the primary email account? 
    (my existing BT ID username/email is a sub-account of my primary email address.)
    3) Alternatively, could I create an additional BT ID (just for Premium Mail) or would this cause a problem? i.e. are multiple BT IDs at the same address allowed?
    (I did speak to somebody in the Indian Call Centre - 0808 100 6778 - but they were not able to assist).
    Thanks for any help!

    I went through the screens to order Premium Mail and entered:
    - Start Order: Login Details = primary btinternet.com email address
    - Personal Details: Contact Details = existing 'BT ID' username (i.e. a sub-account btinternet.com email)
    - On reaching the 'Billing and Payments' screen - setting up a 'Direct Debit'
    The screen rejected my Joint Account Name as it contains an ampersand (&) symbol, e.g. 'A & B SURNAME'
    This is strange, as I thought '&' is a commonly used symbol for joint account names? 
    At this point I cancelled out of the order.
    So:
    1) Can I pay for Premium Mail with a different bank account (single holder) to the one used for my existing BT phone line? An earlier screen had stated that 'any monthly charges will be added to your regular BT bill'
    i.e. does 'myBT'/Billing allow different BT services to be paid from different bank accounts?
    or 
    2) Can I enter a slightly different account holder name on the DD screen to get through the validation? e.g. 'A AND B SURNAME' (rather than 'A & B SURNAME')

  • What is POP, POP3, and IMAP When I Setup My Email Account in the HP ePrint App?

    I have done as much research as I can do in regards to setting up the HP ePrint App Email Accounts.  If you do not see your email information listed here, feel free to post it below or contact your internet service provider, phone or email company, or whomever else that might know this. I am certain there are many more that could be added but this is a rather extensive list.  I hope you find what you need to finish setting up your email applications.
    I have noticed information differs from website to website but as I have learned over time, with domain masking and companies buying out other companies, I just researched all the information I could find and that way if one of the hostnames or ports don’t work, then you can continue to view further into this page to see if that information is the same. At that point, if you can’t find what you need here, I would say you have done all that you can do before contacting the appropriate support team for your email information.  
    Most of the links are active and the ones listed below should send you directly the pages I pulled this information from but only a few of them were from the actual support sites themselves (Apple support was vague, as well as Microsoft, Macintosh, and commonly used ISPs). Save yourself some time by searching here first. I hope you find what you need in this one-stop-shop and if you get an email address not listed here please post it below and I will add it to this original document.
    Lastly, as this information is from forum-based and other unofficial websites, I would like to add that this is a copy/paste/edit-for-easy-reading document I created in my spare time. This is a very long document so I do recommend using the search and find quick keys to search for the email you need but the top part of this has definitions as to what servers, ports, and hostnames are and the basic setup in case you need to know what these options are used for and what they mean.
    Below are the most common settings needed to set up most POP3/IMAP Email Clients or Devices:
    The following information below can be found at http://www.swestcom.com/Support/q4.htm
    “What is POP3?
    Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client. POP3 allows you to download email messages on your local computer and read them even when you are offline."
    "What is IMAP?
    The Internet Message Access Protocol (IMAP) is a mail protocol used for accessing email on a remote web server from a local client. IMAP and POP3 are the two most commonly used Internet mail protocols for retrieving emails. Both protocols are supported by all modern email clients and web servers."
    "Main difference between IMAP and POP3:
    The POP3 protocol assumes that there is only one client connected to the mailbox. In contrast, the IMAP protocol allows simultaneous access by multiple clients. IMAP is suitable for you if your mailbox is about to be managed by multiple users."
    "What is SMTP?
    Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet. SMTP uses TCP port 25 or 2525 and sometimes you can have problems to send your messages in case your ISP has closed port 25 (How to check if port 25 is open?). To determine the SMTP server for a given domain name, the MX (Mail eXchange) should have more information."
    "When setting up:
    POP - choose POP and the incoming server port will default to 110
    IMAP - choose IMAP and the incoming server port will default to 143
    All other settings are the same.
    Username = [email protected]
    Password = the password you set up when you configured your mail box
    Incoming Mail Server = mail.yourdomain.com
    Outgoing Mail Server= smtp.yourdomain.com
    Outgoing Server Requires Authentication (typically found in advanced options or settings)
    Do NOT check "Log on Using Secure Password Authentication"
    Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
    Outgoing Server Port= 2525 or 587This is subject to change based on the individual preferences of your ISP"
    Note - Substitute your actual domain name for "yourdomain.com" and substitute the first part of your email address for "user."
    Email Ports
    For networks, a port means an endpoint to a logical connection. The port number identifies what type of port it is. Here are the default email ports for:     
    POP3 - port 110
    IMAP - port 143
    SMTP - port 25
    HTTP - port 80
    Secure SMTP (SSMTP) - port 465
    Secure IMAP (IMAP4-SSL) - port 585
    IMAP4 over SSL (IMAPS) - port 993
    Secure POP3 (SSL-POP) - port 995.
    For Mozilla, Outlook, Windows mail, Windows Live, Outlook 2003-2010, Entourage for Mac OS, and Mail for Mac OS follow this link: http://help.outlook.com/en-ca/140/cc875899.aspx    (this website has not been looked over for validation but may assist in other leads towards the right direction)
    Have you ever wished you could use your AOL email account with something else, something more powerful, something more convenient than AOL, something like Outlook, Windows Mail, Outlook Express, or The Bat!? Thanks to the wonders of IMAP, you can.
    If you set up your AOL email account in any email client capable of IMAP, you can receive and send messages easily. Even the AOL folders — Spam, Saved, Sent Items and your Trash will be there automatically. Of course, you can also use POP to fetch incoming mail in an uncomplicated fashion.
    For instructions on how to assist you with this you can also follow this link: http://email.about.com/od/aoltips/qt/Access_an_AOL_Email_Account_with_any_POP_IMAP_Email_Program.htm
    Set Up POP or IMAP E-Mail on an Android G1 How do I set up POP or IMAP E-Mail on an Android Device?
    From the home screen, tap Applications > Settings > Accounts & sync > Add account > Manual setup.
    On the Incoming settings screen, in the Protocol drop-down menu, select IMAP or POP3. We suggest you select IMAP because it supports more features.
    In the Email address and Username text boxes, enter your full e-mail address, for example [email protected], and then select Next. Your user name is the same as your e-mail address.
    In the Password text box, enter your password.
    In the IMAP server or POP3 server text box, enter your IMAP or POP server name. For information about how to look up the server settings you need to complete this step and other steps in this procedure, see “How do I find the server settings” later in this topic.
    In the Security type drop-down menu and Server port text boxes, specify the POP or IMAP settings that you looked up in step 5, and then tap Next. Your e-mail application will check your IMAP or POP settings.
    On the Outgoing server settings screen, the Login required option should be selected for you, and the Username and Password text boxes should be filled in.
    In the SMTP server text box, enter the SMTP server name you looked up in step 5.
    In the Security type drop down menu and Server port text box, specify the SMTP settings that you located in step 5, and click Next.
    In the Account name, text box, enter a name for your account (for example “Office 365 email” or “Work email”). In the Your name text box, enter the name you want displayed when you send e-mail to others (for example “Tony Smith”), and then select Finish Setup.
    What else do I need to know?
    If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Your E-Mail Using a Web Browser. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.
    Information below provided by: http://www.defcon-5.com/support/index.cfm?docid=95
    Yahoo:
    POP3: pop.mail.yahoo.com Port 995
    SMTP: smtp.mail.yahoo.com Port 465
    ESMTP should be enabled
    SSL: YES
    User name must not include the @yahoo.com
    GMail:
    POP3: pop.gmail.com Port 995
    SMTP: smtp.gmail.com Port 465
    ESTMP should be enabled
    SSL: YES
    AOL:
    IMAP: imap.aol.com Port 143
    SMTP: smtp.aol.com
    SSL: NO
    ATT World Net:
    POP3: ipostoffice.worldnet.att.net Port 995
    SMTP: imailhost.worldnet.att.net Port 465
    SSL REQUIRED for Incoming and Outgoing
    Cox:
    NOTE: With Cox you can only use their SMTP servers while on their network.
    Central
    POP3: pop.central.cox.net
    SMTP: smtp.central.cox.net
    ESMTP should be enabled
    SSL: NO
    East Cost
    POP3: pop.east.cox.net
    SMTP: smtp.east.cox.net
    ESMTP should be enabled
    SSL: NO
    West Cost
    POP3: pop.west.cox.net
    SMTP: smtp.west.cox.net
    ESMTP should be enabled
    SSL: NO
    Comcast:
    POP3: pop3.comcast.net Port 110
    SMTP: smtp.comcast.net Port 587
    ESMTP should be enabled
    SSL: NO
    User name must NOT include @comcast.net
    Comcast SMART ZONE:
    POP3:  sz-pop.mail.comcast.net Port 995
    SMTP: smtp.compcast.net Port 587
    ESMTP should be enabled
    SSL: NO
    User name must NOT include @comcast.net
    Earthlink:
    POP3: pop.earthlink.net Port 110
    SMTP: smtpauth.earthlink.net Port 587
    ESMTP should be enabled
    SSL: NO
    User name must include @earthlink.net
    Hughes Net:
    POP3: mail.hughes.net Port 110
    SMTP: smtp.hughest.net Port 25
    ESMTP should be enabled
    SSL: NO
    User name must include @hughes.net
    Metrocast:
    POP3: pop.va.metrocast.net Port 110
    SMTP: smtp.va.metrocast.net Port 25
    ESMTP should NOT be enabled
    User name MUST be full email address
    SSL: NO
    MSN:
    POP3: pop 3 . live. com  port #995.
    SMTP: smtp.live. com port #25
    SSL: YES
    ESMTP: should be enabled
    User name must have the full email address
    NetZero:
    POP3: pop.netzero.com Port 110
    SMTP: smtpauth.netzero.com Port 25
    ESMTP should be enabled
    SSL: NO
    User name must include @netzero.com
    Verizon:
    POP3: incoming.verizon.net Port 110
    SMTP: outgoing.verizon.net Port 25
    ESMTP should be enabled
    SSL: NO
    The following information is according to a forum comment at the bottom of this webpage concerning HOTMAIL and mail server settings:
     “As other web based email services, Hotmail is using the HTTP protocol for connecting you to your mailbox. If you want to send and receive Hotmail emails using an email client software, then your software must support Hotmail HTTP access for your email account. Some email clients, such as Outlook Express or Microsoft Outlook, offer builtin support for Hotmail accounts, so you only have to select HTTP when you are asked to select your email account type and select Hotmail as the HTTP Mail Service Provider.”
    Mail Server Settings for Hotmail using the Microsoft Outlook Connector
    If you are using Microsoft Outlook & the Outlook Connector, you can define your Hotmail account just like any regular POP3 email account:
    Hotmail Incoming Mail Server (POP3) - pop3 . live. com  (logon using Secure Password Authentification - SPA, mail server port: 995)
    Hotmail Outgoing Mail Server (SMTP) -smtp . live . com (SSL enabled, port 25)
    Additional information from this website has not been confirmed or validated as of yet but it does include additional information or perhaps corrected information. If the above steps do not fix the problem with setting up an email account for the HP Apps then read on:
    Yahoo! Mail Settings
    Yahoo Mail offers standard POP3 access for receiving emails incoming through your Yahoo mailbox, by using your favorite email client software. To setup your email client for working with your Yahoo account, you need to select the POP3 protocol and use the following mail server settings:
    Yahoo Incoming Mail Server (POP3) - pop.mail.yahoo.com (port 110)
    Yahoo Outgoing Mail Server (SMTP) - smtp.mail.yahoo.com (port 25)
    POP Yahoo! Mail Plus email server settings
    Yahoo Plus Incoming Mail Server (POP3) - plus.pop.mail.yahoo.com (SSL enabled, port 995)
    Yahoo Plus Outgoing Mail Server (SMTP) - plus.smtp.mail.yahoo.com (SSL enabled, port 465, use authentication)
    · Google GMail Settings
    The Google GMail service offers email client access for retrieving and sending emails through your Gmail account. However, for security reasons, GMail uses POP3 over an SSL connection, so make sure your email client supports encrypted SSL connections.
    Google Gmail Incoming Mail Server (POP3) - pop.gmail.com (SSL enabled, port 995)
    Outgoing Mail Server - use the SMTP mail server address provided by your local ISP or smtp.gmail.com (SSL enabled, port 465)
     MSN Mail Settings
    The MSN email service allows you to use the MSN POP3 and SMTP servers to access your MSN mailbox.
    MSN Incoming Mail Server (POP3) - pop3.email.msn.com (port 110, using Secure Password Authentication - SPA)
    MSN Outgoing Mail Server - smtp.email.msn.com (select "My outgoing server requires authentication")
     Lycos Mail Settings
    The Lycos Mail Plus service allows you to use POP3 and SMTP servers for accessing your Lycos mailbox.
    Lycos Mail Incoming Mail Server (POP3) - pop.mail.lycos.com (port 110)
    Outgoing Mail Server - smtp.mail.lycos.com or use your local ISP SMTP mail server
     AOL Mail Settings
    The AOL email service is a web based system, designed for managing your AOL mailbox via HTTP IMAP access. Unlike Hotmail, you can use any email client to access your AOL mailbox, as long as it supports the IMAP protocol.
    AOL Incoming Mail Server (IMAP) - imap.aol.com (port 143)
    AOL Outgoing Mail Server - smtp.aol.com or use your local ISP SMTP mail server
     Mail.com Mail Settings
    The Mail.com email service allows you to use POP3 and SMTP servers for accessing your Mail.com mailbox.
    Mail.com Mail Incoming Mail Server (POP3) - pop1.mail.com (port 110)
    Outgoing Mail Server - use your local ISP SMTP mail server
     Netscape Internet Service Mail Settings
    The Netscape e-mail system is web-based, which means you can access their e-mail from any Internet connection. Netscape Internet Service also supports AOL® Communicator, Microsoft® Outlook, Microsoft® Outlook Express, and other POP3 e-mail software. The outgoing mail server needs SSL support, so make sure your email client software supports SSL connections over the SMTP protocol.
    Netscape Internet Service Incoming Mail Server (POP3) - pop.3.isp.netscape.com (port 110)
    Netscape Internet Service Outgoing Mail Server - smtp.isp.netscape.com (port 25, using a secure SSL connection)
    Tiscali Mail Settings
    The Tiscali email service allows you to use POP3 and SMTP servers for accessing your Tiscali mailbox.
    Tiscali Incoming Mail Server (POP3) - pop.tiscali.com (port 110)
    Outgoing Mail Server - use your local ISP SMTP mail server
    Freeserve Mail Settings
    The Freeserve email service allows you to use POP3 and SMTP servers for accessing your Freeserve mailbox.
    Freeserve Incoming Mail Server (POP3) - pop.freeserve.com (port 110)
    Outgoing Mail Server - use your local ISP SMTP mail server
    Supanet Mail Settings
    The Supanet email service allows you to use POP3 and SMTP servers for accessing your Supanet mailbox.
    Supanet Incoming Mail Server (POP3) - pop.supanet.com (port 110)
    Outgoing Mail Server - use your local ISP SMTP mail se
    AT&T SMTP IMAP Server
    smtp.att.yahoo.com
    SSL Port 465
    imap.att.yahoo.com
    SSL Port 993
    Iphone POP/IMAP Setup
    Although I am sure it is out of scope for HP to assist with iPhone setup with mail, contact, calendars, etc so here is a PDF with pictures and a walkthrough from:
    https://www.millikin.edu/it/services/HandH/Documents/iPhone%20IMAP%20POP%20Setup.pdf 
    This hyperlink seems inactive so you may have to copy and paste for a direct walkthrough of this comprehensive pdf.
    Lastly if the above information is incorrect or does help, here is one last website to provide you with a complete list that I found located at att.com to assist their customers trying to setup emails in conjunctions with their apps.
     Popular POP and IMAP e-mail providers and their incoming server names
    http://www.wireless.att.com/support_static_files/KB/KB5892.html
    SUBJECT:
    Popular POP and IMAP e-mail providers and their incoming server names
    What are the AT&T outgoing (SMTP) server names?
    SYMPTOM:
    ISP E-mail servers
     E-mail
    ADVISORY:
    This information has been retrieved from the proper e-mail provider support pages. This is not an exhaustive list, please refer to your e-mail provider for additional information and compatibility.
    FIX:
    Outgoing Servers
    AT&T outgoing SMTP server policy
    Incoming Servers
    Users must contact their e-mail service providers for server addresses not included in this list.
    Incoming POP3 server uses default port of 110.
    Incoming IMAP4 server uses default port of 143.
    When using SSL (Secure Socket Layer):
    The incoming POP3 port needs to be set to 995.
    The incoming IMAP4 port needs to be set at 993.
    Internet Service Provider (ISP)
    Incoming Server Address
    Username
    Port
    1and1.com
    POP: pop.1and1.com
    IMAP4: imap.1and1.com
    More information at 1and1.com Article.
    full e-mail address
    POP3: 110
    IMAP4: 143
    Adelphia
    mail.adelphia.net
    username only
    POP3: 110
    Airmail.net (Internet America)
    pop3.airmail.net
    username only
    Alltel.net
    (See Windstream)
    Ameritech (at&t Yahoo!)
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    AOL (America Online)
    Instructions and Disclaimer
    username only
    IMAP4: 143
    AIM Mail
    Instructions and Disclaimer
    username only
    IMAP4: 143
    AT&T Broadband Internet (ATTBI)
    mail.attbi.com
    AT&T Worldnet
    ipop.worldnet.att.net
    -or-
    ipostoffice.worldnet.att.net
    Informational only:
    AT&T WorldNet e-mail may not be accessible from any device e-mail client due to firewall restrictions implemented by AT&T WorldNet.
    See alternatives for accessing AT&T WorldNet:
    - Former AT&T Wireless customers
    - New and Existing AT&T wireless services customers
    full e-mail address
    POP3: 995 uses SSL
    Bell Atlantic (Verizon)
    pop.bellatlantic.net
    Bell South
    mail.bellsouth.net
    username only
    Cable One
    mail.cableone.net
    More information at Cable One.
    username only
    Cablevision
    mail.optonline.net
    username only
    Charter
    pop.charter.net
    username only
    Clearwire
    mail.clearwire.net
    More information at Clearwire Article.
    full e-mail address
    POP3: 110
    Comcast
    mail.comcast.net
    More information at Comcast Article.
    username only
    POP3: 110
    ComNetcom.net (Earthlink)
    pop.comnetcom.net
    Compuserve Classic
    pop.compuserve.com
    Compuserve
    imap.cs.com
    username only
    Concentric
    pop3.concentric.net
    Coqui (Puerto Rico)
    pop.coqui.net
    Covad
    pop3.covad.net
    More information on support article.
    full e-mail address
    POP3: 110
    Cox Central
    pop.central.cox.net
    More information at Cox Article.
    username only
    POP3: 110
    Cox East
    pop.east.cox.net
    More information at Cox Article.
    username only
    POP3: 110
    Cox West
    pop.west.cox.net
    More information at Cox Article.
    username only
    POP3: 110
    Cox Business
    pop.coxmail.com
    More information at Cox Business Article.
    full e-mail address
    POP3: 110
    Earthlink
    pop.earthlink.net
    full e-mail address
    POP3: 110
    Eudora
    mail.speakeasy.net
    Excite
    pop3.excite.com - Requires "Premium/Gold" subscription for POP3 access. More information at Excite.com Article.
    full e-mail address
    POP3: 110
    Flash (SBC Yahoo!)
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    Gmail (Google Mail)
    Instructions and Disclaimer
    full e-mail address
    POP3: 995 uses SSL
    Go Daddy.com
    pop.secureserver.net
    More information at Go Daddy.com Article.
    full e-mail address
    POP3: 110
    Grande
    mail.grandecom.net
    More information at Grande Article.
    username only
    POP3: 110
    GTE.net (Verizon)
    mail.gte.net
    Hughes Direcway
    mail.hughes.net
    More information at Hughes Direcway Article.
    full e-mail address
    POP3: 110
    Ix.Netcom.com (Earthlink)
    pop.ix.netcom.com
    Insight Broadband
    mail.insightbb.com (SSL must be enabled for remote access)
    More information at Insight Broadband Article.
    username only
    Juno
    POP3/IMAP4 is not available.
    More information on support article.
    Lightfirst (Avenew)
    inmail.lightfirst.com
    Mac.com (Apple Computer)
    mail.mac.com
    POP3 access will not work with "alias" accounts.
    More information at Mac.com. Related articles 25275, 51729, and 86685.
    username only
    POP3: 110
    IMAP4: 143
    Mail.com
    pop1.mail.com
    POP3: 110
    Mediacom
    mail.mchsi.com
    More information at Mediacom Article.
    full e-mail address
    POP3: 995 uses SSL
    MEdia Net
    POP3 access is currently not available to MEdia Net e-mail accounts. Please access MEdia Net e-mail through the device browser.
    POP3: 110
    Mindspring (Earthlink)
    pop.mindspring.com
    full e-mail address
    POP3: 110
    mMode
    pop.mymmode.com
    username only
    POP3: 110
    MSN
    pop3.live.com
    For subscribers that use (and pay for) MSN as their Internet Service Provider, MSN provides POP3 access to their e-mail. More information on configuring e-mail applications, see Microsoft Article 930008.
    Alternatives for accessing MSN from a mobile device:
    - Former AT&T Wireless customers
    - New and Existing AT&T wireless services customers
    full e-mail address
    POP3: 995
    uses SSL 
    MSN Hotmail
    MSN Hotmail is a HTTP e-mail service so a POP3 server name is not offered by MSN Hotmail. While some 3rd party e-mail servers allow access to Hotmail accounts, this may put e-mail security at risk. AT&T will not house 3rd party e-mail server information.
    Alternatives for accessing MSN Hotmail from a mobile device:
    - Former AT&T Wireless customers
    - New and Existing AT&T wireless services customers
    NetAddress or Usa.net
    pop.netaddress.com
    POP3: 110
    Network Solutions
    mail.yourdomain.com
    Network Solutions Support Page
    full e-mail address
    POP3: 110
    NetZero (United Online)
    pop.netzero.com
    NetZero E-mail Support Page
    username only
    POP3: 110
    Netscape
    pop3.isp.netscape.com
    Netscape E-mail Support Page
    full e-mail address
    POP3: 110
    NVBell (SBC Yahoo!)
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    OptOnline
    mail.optonline.net
    OptOnline Support Article
    username only
    PacBell (SBC Yahoo!)
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    PeoplePC
    mail.peoplepc.com
    - or -
    pop.peoplepc.com
    PeoplePC Support Article
    full e-mail address
    POP3: 110
    Pipeline (Earthlink)
    pop.pipeline.com
    POP3: 110
    Prodigy (SBC Yahoo!)
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    Qwest in Albuquerque, New Mexico
    pop.albq.qwest.net
    POP3: 110
    Road Runner
    pop-server.xxxx.com
    "xxxx" equals the users e-mail domain, which can be in the region format ("cfl.rr" for Central Florida or "nyc.rr" for New York City) or simply "roadrunner". The domain can be found after the @ symbol in the e-mail address i.e. [email protected] or [email protected]
    Road Runner Support Pages - Choose the appropriate region/state and select the Help menu to locate e-mail settings as they are different based on each region/state.
     username only
    POP3: 110
    sbcglobal.net
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    snet.net
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    Surewest
    pop.surewest.net
    More information at Surewest Article.
    full e-mail address
    POP3: 110
    swbell.net
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    Verizon
    incoming.verizon.net
    username only
    POP3: 110
    Verizon (custom server)
    pop.verizonemail.net
    POP3: 110
    Verizon (Yahoo! Mail)
    incoming.yahoo.verizon.net
    More information at Verizon Yahoo! Article.
    full e-mail address
    POP3: 110
    wans.net
    pop.att.yahoo.com
    More information on support article.
    full e-mail address
    POP3: 995
    uses SSL
    Websitepros
    Server information varies on product.
    Contact Information
    Windstream
    pop.windstream.net
    More information on support article.
    full e-mail address
    POP3: 110
    Yahoo!
    pop.mail.yahoo.com - Requires a monthly subscription fee for POP3 access.
    More information on support article.
    See Alternatives for accessing Yahoo! E-mail:
    - Former AT&T Wireless customers
    - New and Existing AT&T wireless services customers
    username only
    POP3: 995
    uses SSL
    Yahoo Small Business
    pop.bizmail.yahoo.com
    "Forwarding" must be disabled and "POP access" must be enabled. Yahoo Small Business Support Page
    SPAM/Bulk folders should be emptied if receiving errors occur.
    full e-mail address
    POP3: 110
    If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T.
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!
    This question was solved.
    View Solution.

    Just to recap, this is a collection of ports I have collected over time for people who needed this information when setting up the HP ePrint app so that they could view their email from within the app.  I am certain other applications also need this information.  Although lengthy, I could not find a more comprehensive place to retrieve this information.  Feel free to post additional information, faulty information, or other related topics below as this is simply a collection of data and it would be practically impossible to test all of them. Thank you!
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • Keeping my BT Yahoo Premium Mail Account, I am hav...

    I cancelled my BT Broadband Option 3 subscription around Nov 20th 2011 and I discovered on the internet that my BT Yahoo Premium mail would be terminated 90 days after my BT Broadband was cancelled, I've had my bt email account for around 10 years so I don't want to lose it.
    I've been running around in circles trying to get the £1.54 monthly charge setup so that I can keep my exisiting BT Yahoo email account all have lead to a dead end .. could you please help me .....
    Here are some problems listed below that I've encountered:-
    1) I navigate to the following BT website link where it advertises to 'keep my email' account for bt yahoo premium for £1.54 / month, I enter my email account and it states "there is a problem with the status of your account" and doesn't allow me to progress further with the upgrade. Here is the link...
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=26508&s_cid=con_FURL_...
    I still have a bt.com/btyaoo account and a BT landline and I can setill see broadband being billed for Nov 2011 so I don't understand why it will not allow me to upgrade here on the link above.
    2) I was advised by BT operatives to go to the following alternative BT web page to upgrade to BT Yahoo premium mail and most of you will be more familiar with this one... however it only allows the user to generate a NEW BT Yahoo email address NOT KEEP your EXISTING email address despite the link advertising that you can keep it..... after entering my bank account details and I enter my btopenworld email account the web page stops with an error stating that my BT Yahoo email adress is 'already taken': here is the link, also there is a link from my http://home.bt.yahoo.com/  'my account' page to the very same link stated below... the link is named 'Upgrade To Premium Mail' which is very deceptive as it is not an upgrade of your exisiting email account its an entirely new email address that it allows you to create only and this is no good. Here is the link .. with the premium link right at the bottom...
    https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
    3) I was advised by a BT operator to contact the BT Yaho premium mail team on the phone (I have a BT phone landline btw) and I called 0808 100 6778 Option 2 (email) Option (1 Change email) on a Sunday at 11am and all I got was the following message then the line cut off, the team should have been there as the message stated but the help service team was not available which is perplexing .. here is the message is this service dead ?
    "Welcome to BT our advisors are available from 9am to 9pm Monday to Friday and 9am to 6:30pm Saturday to Sunday"
     Not true...
    I remember calling the yahoo premium email team around the 20th Nov 2011 (about a month ago) and they told me that I would receive an email warning me that my BT Yahoo email account would be cancelled in 90 days with an option to upgrade to premium... this email has not been received (I even checked bt yahoo spam folder) hence why I am getting worried about not being able to renew my BT Yahoo Email Account.
    4) I called up other BT Broadband and technical numbers but they can detect from my BT landline that I no longer have BT Broadband so those numbers are not availale to me for help.
    In summary it seems that you do have a service to upgrade to BT Yahoo Premium Email for BT users who have left BT Broadband but it is EXTREMELY difficualy to obtain to customers who are willing to pay for this service. Can anyone out there please help me. If I lose the email account it is a very serious matter to me as I have had it around 10+ years.

    I'm moving from BT Broadband. I'm wanting to keep the email address and have found that going here...
    http://bt.custhelp.com/app/answers/detail/a_id/12682/~/what's-the-difference-between-bt-yahoo!-premi...
    and then clicking on www.bt.com/premiummail gets you:
    Sorry, this page is currently unavailable
    The tip (as stated above) about phoning the number above worked well.
    I was told by the support person there is a 90 day grace period after the end of the BT Broadband and an email will come through on about day 86. The guy on the phone said ring the same number again then to upgrade to subscribe to the service.
    If there is a department in BT that looks at things that don't work on their website it might be worth fixing this.

  • How can I pay my BT Premium email bill

    I have had a talk21 email account for fifteen years or more.  For the first few years, it was a free service.  In 2004, it was changed so that you had to pay to be able to access your talk21 email via Outlook or other programs.  I signed up to this, and it has been working successfully since then. 
    I intiially paid £1.50 a month - this is now £1.60 a month. Payment was taken from my credit card.  Unfortunately, my credit card was subject to online fraud in November of last year, so I got a new card number.  I just noticed recently that the payments had stopped, ad this co-incides with the time when the number was changed.
    I tried to enter new payment details online, but this cannot be done unless you have an account number which I have never had. 
    I phoned the help service but they could not help because i could not give them an account number.  They suggested I look on my bank statement, but all it says is BT3 Durham.  Earlier on, the statement said BT 3 Carlior SQ.
    I have never had BT Broadband though we do have a BT landliine.
    I have written to BT (it takes a long time to find an address!) but have heard nothing.
    I have not been notified by BT that they have not been able to take a payment, and the email service is still working, but I'm sure there will come a time when it is cut off.
    I would much prefer to keep using this email address  than start off again - does anyone have any idea what I can do?
    Thanks
    Solved!
    Go to Solution.

    Sorted, thank you.
    Why didn't  I think of that.  Maybe because it is very difficult to find the right number on the website.

  • Changing my apple ID and getting a new free apple email account

    I have an apple ID which was set up using a btinternet account containing my married name.  My marriage has broken down and for a number of reasons I wish to distance myself totally from my former partner, and this includes email addresses.
    This would have been relatively easy to do by setting up additional btinternet email address had the account not been in his name (even though payment went from a joint account!):  only he can create additional email addresses in that account so I am snookered until I reach the end of the contract in May and can start one in my name.
    I thought I had a solution, i.e. to create a free iCloud email account in my new name and auto-forward all emails from the btinternet accounts until I can re-educate all my contacts, and then close them and the contract down and move to a new provider who is a little more customer friendly!
    However, I cannot find out how to create a free iCloud email account:  it seems that the Apple ID has to be an email address which is NOT an apple domain.  Do I really have to set up a free email account with someone like live or gmail in order to change my Apple ID?  I really don't want a messy solution with permanent links / forwards etc between different email accounts.  I need to end up with a single account to & from which personal emails can be sent, and to which I can have forwarded emails from my business domain account.
    Any ideas:  preferably in plain English as I am not a techy!  Simple instructions like go to xxxxxxx, hit yyyyyyy, then click zzzzzzz etc work for me!
    Thanks in advance
    Sandi

    Sandiwin wrote:
    Thanks to both of you. I have to say that I am no clearer!  My appleID was set up for me using my married surname when I purchased the mac. I have  @me.com &  @icloud.com addresses as well which seemed to happen automatically when the apple id was registered, also using the same surname - effectively the basic apple ID used [email protected] with the yyy being my married surname, and the me.com and iCloud.com addresses were formed with [email protected].
    OT:  if I need to create a new Apple ID how do I do it?  it seems to ask for an email address which is not an Apple domain already but the only ones I have are my old [email protected] which I am trying to get rid of!
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    Cheers,
    GB

  • DirectNIC's customers outside of the U.S. are unable to connect to their email accounts using their blackberries

    I work for directNIC.com and our customers who are located in foreign countries are unable to send/receive email on their blackberry devices.  The problem started at the beginning of this month and we can not figure out what the problem is.  Our U.S. blackberry customers are not having any problems.  Our non-U.S. customers have reported errors such as needing to revalidate the account and when they tried to they received an invalid domain or invalid username/password message.  Some customers said the email just quit working and they received an unable to connect error message.  I've had one customer provide me with a link to their wireless provider's blackberry email account setup and I am unable to setup their email account there or any email account that uses any of our servers.  All of our customer's email accounts work in their email clients on their computers, their other phones, and through their webmail it is only their blackberries.  We've white listed all of blackberry's IP addresses and we've checked the server logs to see if there were any connection attempts when I tried to setup the email accounts through the customer's online blackberry interface and there wasn't even an attempt to connect to the server.  The error message that I receive is as follows:
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    directNIC Support
    Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

    Hi and Welcome to the Forums!
    Sorry for the delay replying...while your post is a bit old now, it still deserves a response.
    First -- these forums are not a formal channel for support from RIM. Rather, they are user-to-user support forums where users help other users. As such, it is unlikely that RIM will see and respond to your inquiry.
    What I suggest is that you have your affected users exercise their formal support channel -- which is available via their carrier. The carriers have the ability to escalate cases into RIM for resolution.
    Best!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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