Prepare Solution Manager for SAP services (EWA/GLC)

Hi,
I have installed a Solution Manager and I request a EWA alert in the market place for some systems that I have in production... for the exercises I need to have the Solution Manager connected to the systems.. how can I do that?? What are the steps?
Thanks a lot for your help!!

Hi,
Thanks for your information people but kourosh, when I try to access the link I receive this message: The page you were trying to reach does not exist. You may want to try a search, or browse the site to find the page you were looking for.
Shitij, the page that you give me present me a search web page that is not working too.
I execute the report RTCtool in all the system and are ready for the service but I don't know how to configure the Solution Manager system to connect it to the other systems for the SAP exercises...
Some idea of how can I do that?

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Preparing Solution Manager for SMD Agents Installation

Hello everyone
I have to configure the Solution Manager of QAS to receive new SMD Agents, I looking at the transaction SOLMAN_SETUP.
Does anybdoy know what do I have to do to prepare the environment for the installation of SMD agents?
Thank

Hi Marcelo,
Check note 1365123 - Installation of Diagnostics Agents, this note shows the agent installation strategy. You must install one SMD agent per host (physical or virtual) . The SMD agent should be installed in all host you want to monitor.
In order to connect the SMD agent into your Solution check the following WIKI:
http://wiki.sdn.sap.com/wiki/display/SMSETUP/Diagnostics+Agents#DiagnosticsAgents-Connectionoptions
Also, you can managed the SMD agent in the "Agent Administration", it can be found at:
- SOLMAN_WORKCENTER
- Tab Root Cause Analysis
- "Agent Administration"
I recommend you to use the "Direct connection to solution manager" for your agents. It is easier than the SLD registration.
Regards,
Allam

SAP Solution Manager for SAP Business Suite On HANA

Dear Experts,
I have a small question regarding the available installation options for SAP Solution Manager for SOH.
Is there other available database platforms for the installation of SAP Solution Manager than the SAP HANA Database ?
Meaning that if we have a customer who has the license for SAP HANA Database, does he have other database options for installing the Solution Manager that are covered by the HANA license ?
Kind Regards,
Mohamed Awny

Well if you can find the solution manager software for a DB other than HANA in service market then you can install.
You can check this by checking the service market SAP Technology Components" ==> SAP SOLUTION MANAGER" ==> SAP SOLUTION MANAGER 7.1
HANA is so fast why choose another DB?

Solution manager For SAP PI monitoring

Hello All,
Can you please explain me how to use Solution manager in SAP Netweaver PI monitoring ?
Please point me to any diagrams that can make me understand better.
Thanks & Regards,
Sita

Hi
Please check the below guides
[http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/70cd1603-6761-2b10-f0bf-8dd799ef7263?quicklink=index&overridelayout=true|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/70cd1603-6761-2b10-f0bf-8dd799ef7263?quicklink=index&overridelayout=true]
[Monitoring SAP PI 7.1|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d05c14c3-34af-2b10-a1b1-fa2a39e0d2ae?quicklink=index&overridelayout=true]
and more specific INTERFACE MONITORING SET UP GUIDE under
https://service.sap.com/bpm --> Media Library --> Technical Information this gives details about how to use PI monitoring with Business Process Monitoring and explains the automated alert monitoring of all interface technologies like IDOC, qRFC, tRFC.....
Please check
Thanks
Jansi

Solution Manager for SAP BI

I have to use solution manager for an SAP BI/BW implementation. The BW client is currently in SAPERP 2005 (ECC 6.0). Is is possible to use solution manager in the same system or should the BI/BW be implemented in NetWeaver for implementing solution manager.
Thanks,
Neha.

Hi Neha,
I am not sure, whether I understand your question correctly.
- SAP ERP 2005 (ECC 6.0) and SAP Solution Manager 4.0 are separate installations, each will get their own system id.
They might share the same hardware, depending on your hardware capacity.
Best regards,
Ruediger

Solution Manager for SAP BI/BW

I have to use solution manager for an SAP BI/BW implementation. The BW client is currently in SAPERP 2005 (ECC 6.0). Is is possible to use solution manager in the same system or should the BI/BW be implemented in NetWeaver for implementing solution manager.
Thanks,
Neha.

Hi Neha,
I am not sure, whether I understand your question correctly.
- SAP ERP 2005 (ECC 6.0) and SAP Solution Manager 4.0 are separate installations, each will get their own system id.
They might share the same hardware, depending on your hardware capacity.
Best regards,
Ruediger

Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Solution Manager for EWA

I already configured my EWA (SDCCN), but then I realize that EWA need Solution Manager to run.
I need to know how to install Solution Manager for my EWA? Do I need to install in separate server? Or there are others option for me to consider?
Pls help me to figure this out

Hello Hazha!
I don't know how you can configure in SDCCN an EWA session without the Solution Manager, but if you did so, you can send your EWA data to sap, where they will be processed and where you can find them in your inbox.
You need a well functioning SAPOSS RFC destination (TA OSS1).
SDCCN -> Goto -> Settings -> Task Specific
You will get a window with a tree list. Open RFC-Destinations -> Settings and click on the settings icon.
In Dialog RFC destinations, Tab Destinations you might click on the Info-Icon (botton) and you will get documentation. Click now on the Change Icon.
You will now get a new icon "Create destination to SAP OSS". Please use it, it should generate the destination SDCC_OSS.
Please test the destination.
Now you can insert this RFC-destination into the task attributes of your EWA-Session, system-id should be O01.
Bye
PS.
You might also have a look at the documentation at http://service.sap.com/ewa -> Media Library
Message was edited by: Riccardo Escher

Need help in Solution Manager for preparing for Career in SM

Hi Gurus,
This is Amit Choudhary here,i am in SAP BW and and new to SM,so wants to work in Solution manager as i got chance to work with EWA reports and found this is quite interesting so, is there any one can help me in learning more about SM so that i can get onto right track.
Waiting for the feedback on this.
Looking forward for ur valuable inputs and help.
Thanks in advance.
regards
Amit

Hi Amit,
SAP Service Support Portal provide several information on SAP Solution Manager for customers. It requires an "S-User" for access.
<a href="http://www.service.sap.com/solutionmanager">http://www.service.sap.com/solutionmanager</a>
Here you find official presentations, master/installation/configuration/... guides
<a href="http://www.service.sap.com/rkt-solman">Ramp-Up Knowledge Transfer - SolMan</a>
This section provides role-specific self-learning material.
Best regards,
Ruediger Stoecker

Issue working with WPF client v6.1.0.3 for SAP Service Manager 4.0

Hi All,
This issue is similar to an on - going discussion - http://scn.sap.com/thread/3508608
Issue Description :
1. We installed WPF client 6.1.03 for SAP Service Manager 4.0 using SMP 2.3 SP00. We got the below error
2. To solve this error we followed the forum - http://scn.sap.com/thread/3465106 and installed the certificate following the link for installing the self signed certificate from Sybase infocenter.
3. We came to know that this is due to the SMP version. hence as suggested by SAP we upgraded the server to SMP 2.3 SP03
4. We tried to connect the WPF client and again got the error "Communication error 14"
My Question is
1. After the server upgrade from SP2.3 SP03 , do I still need to generate a certificate again ? Is yes Please guide me the steps/document to do this step
2. Is there any document which mentions how exactly we use the WPF client, the configuration to connect the SAP backend and download the Syclo Service Manager 4.0 application without any issue
Please guide
Thanks
Neha

HI Steve,
I tested with the WPF client 6.1.3.X.
I was getting a different error with the host name "Connect to server myhostname certificate is for myhostname:domain name this is not valid. Commnication error(14)
However I got the solution in one of the link where they mention to provide the complete fully qualified domain name in the server ie myhostname:domain .
This has solved the issue and the WPF client is up and running.
Thanks for the help
Regards
Neha Mahanty

Welcome to Forum "SAP Solution Manager for VAR Partners"

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Does SAP business one require solution manager for license keys ?

Does SAP business one require solution manager for license keys or you can directly get the license key from service.sap.com?

Hi,
Welcome you post on the SAP business one forum.
In general, only SAP partner can get the license key. However, partner can assign the right to customer so that they can get it from portal directly.
Thanks,
Gordon

Using Solution Manager 7.0 to Generate Solution Key for SAP Netweaver 7.3 ?

Hi, SDN Gurus.
We are running Solution Manager 7.0.
I am trying to generate solution key for SAP Netweaver 7.3 system. When I was creating a new system (in TCode SMSY); I only see Newtweaver 7.1 is the latest version available in the SAP Netweaver product version drop down list.
Is that true that I always need to upgrade the latest/compatible version (SP & patches) of SAP Solution Manager to generate solution key for the latest released of SAP products?
If this is the case, what version of SAP Solution Manager I need to create new system and generate solution key for SAP Netweaver 7.3?
Thanks for advices,
KC

Hi,
Please follow the note [Note 1274430 - Installation of Solution Manager 7.0 Stack 18 and higher|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1274430]
and the discussions here [Direct Upgrade from Solution Manager SP16 to SP26|Direct Upgrade from Solution Manager SP16 to SP26]
Thanks,
Jansi

Solution manager 7.1 Service desk can be used for multiple customers

Dear all,
Please help me on the below situation
we have configured solution manager 7.1 service desk for one customer , if we have 2 to 3 customers is it possible to use the same service desk
we have 900 ume client has give to customer A here he can raise the ticket and tickets are monitored easly ,if we have two to three customers
do we need create supperate client for them ? if we create supperate client
what about the ume
if we have in a same client for all the 6 customers , eod how to monitor the tickets ?
tickets are in a sequance order
example: customer a ticket number 800000801
customer b ticket number 800000803
after six months if the a customers want all the tickets how to get it ?
You can reach me on 9666633938
[email protected]

Hi,
If you want to send an email when the status is changed please do the following custominzing:
T.Code SPPFCADM
Select appl. CRM_ORDER and Define Action Profile
Enter into action profile SMIN_STD and copy SMIN_ STD_MAIL to ZMIN_STD_MAIL (Include "Z" into the description to identify later)
Select Schedule Automatically and Partner Dependant (select Reporter, Support Team...based on you requirement)
Check in Processing Type that Method, Class and SmartForm is assigned.
Now you have define the action profile.
Come back to T.Code SPPFCADM
Select appl. CRM_ORDER and Condition configuration
Active Technical Names and go trough SMIN_ STD, you should create here the action profile defined in the previous step. In the right side go to button "create" and select the action profile ZMIN_STD_MAIL.
Into this new step go to Schedule Condition Tab where you should create a new definition, when you want that the action is execute (button Edit Condition) where you should create a condition like:
USER STATUS = E0001SMIN0001 (E0001 is the status and SMIN0001 the status profile assigned to the transaction type)
Now you have schedule your action profile
The last work is to configure the t.code SCOT. It should be done by your basis team.
Regards,
Marta Prendes

Prepare Solution Manager for SAP services (EWA/GLC)

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