Prepayment write off

application :11.5.10.2
We have received prepayment from OM through credit card payment type and it appears in our unapplied receipt register and also in our aging bucket report as credit amount against the customer.
In OM the lines are cancelled due to business reason but there is no impact on receipts and still it is showing as prepayment.
Now we want to write off those amounts from RECEIVABLES.
Can you please suggest any standard or work around process to write off ?
As a part of stardard functionality it cannot be written off as the status shows prepayment.it can be written off only for unapplied receipts.

Hi,
   Did you set the currency to USD?
The error message means that in the currency you are clearing in, the balance is not nil.
regards

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