Price Match giftcard from 100 to 200 dollars on atnt next

This topic has been moved to Customer Service under the board Best Buy Store Purchase for further review.

Regrettably our Price Match Guarantee does not cover purchases that include a free gift card. The store would have been correct in denying this price match request. Our Price Match Guarantee does not cover:The online prices of retailers not listed.Contract mobile phones sold by any online retailer.Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.Best Buy For Business transactions and BestBuy.com Marketplace items.Competitors' service prices, special daily or hourly sales.Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.Ref: http://amurl.co/bbypmg

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Right now i have an ipod 4, and i was wondering if i could trade it in and get the 5. I dont mean to just swap, but to get like 100 or 200 dollars off the 5th gen...

Right now i have an ipod 4, and i was wondering if i could trade it in and get the 5. I dont mean to just swap, but to get like 100 or 200 dollars off the 5th gen...

No.
Apple will only give you a 10% recycling discount if you turn in an old iPod when you purchase a new one.
Apple - Recycling Program for iPod and Mobile Phones

My frustrating story with Price Match and Contracts.

So i'll break this down by trip to Best Buy and calls. Trip 1: Best Buy tells me I cant get a Contract and only can get Edge. Also say they cant Price Match. Call 1: I call the same store I was just in and was informed that they "Push for the Edge program but 2 year contracts are availabl. Trip 2: I return to the Best Buy and am instantly informed that I can get a contract but they will not price match. Online posting 1: I am informed that I can price match but only if its not an Online retailer. (This store is in the same plaza as the store im trying to price match with) so I have a green light to get the phones pricematched Trip 3: I am told that You cannot get a new 2 year contract through Best Buy and can only do upgrades now.
Call 2 (corporate number) I am told that I can only get Edge program again until I tell them that i was already informed that i did not need to get Edge. They then tell me They cant price match contracts until i tell them what i was told by the online rep. I was then told i needed to enter my info and they will store my complaint into the system so if i go back to the store i can get a new 2 year contract with price match with no problem. I asked 3 times to make sure i could do this before i went to the store. Trip 3: I get to the store and they tell me there is nowhere they can look up this info that was stored into the computer and there is nothing they can do. I finallly convince them to call and they got the information. They then told me they could finally Price Match the nearby Target.... but not on a contract. Each of these trips was 30 miles away. 60 mile round trip. I drove 180 miles to be repeatedly lied to by Best Buy.Each person had a different story.
They have offers online for 2 year contracts that get a $100 gift card. How can they offer a gift card to new members of Verizon if they cant start a new contract and can only do upgrades. Nowhere in the "Price match" details does it say they cannot do contracts. When i asked each person about this they quoted "You cannot match an online retailer." I NEVER tried to match an online retailer! I give up on Best Buy and I will be taking my business to Walmart from now on. This price match is all a lie and NOBODY in the company at any level was of any help during this. If only i could get reimbursed for my tank of gas I wasted.

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

My Horror experience with price match at bestbuy for an appliance, HOW BAD WAS UR EXPERIENCE?

My Horror experience with pricematch at bestbuy
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY BUT THEY WILL LOOSE CUSTOMERS.
I saw a LG range that was for sale at frys for 499. best buy had it for 1299 or something. I went to store asked if they had it, lady said they don't have it in stock buy they can order it. so she sends me to appliance guy and he tries to order it when it came to payment i presented the price match. and he said it cant do that big of a price match. try calling best buy at this # 1888 237 8289.
when i called best buy price match hotline i talk to Cody (girl) she calls frys and says they don't carry it, I said it is possible that they may have ran out of stock while we were talking but they definitely carried it. I said i just called and they have it because it on sale today and its on the flyer, so she says lets call together and you can talk. at this point after long wait we get a rep, i gave them the model # LRG3095ST and referenced the ad and she said we just sold the last one. at this point i asked cody if she had anymore questions at this point i am expecting to here cody but nothing, she disconnected the call ( may be because she had to deal with such a big price match or may be they are trained to do this so they would avoid taking loss from big price matches like this one.) (IF THIS WAS NOT INTENTIONAL SHE HAD MY HOME # AS WELL AS CELL TO CALL ME BACK BUT NOP).
AT THIS POINT I LOST OUT ON PICKING UP FROM FRYS, THINKING BESTBUY WILL DO A PRICEMATCH.
I called back and got jessica, i asked if i can talk to same person so i don't have to start the story all over but she said they have no way of knowing who was the last person. so i repeat the whole story again and explain that it was available when i was at the store and before i called you guys. so she says ok fine i have to get approval from a supervisor. then she comes back and says supervisor is not available at the moment, so i asked when will he be back and his name. she said they are not allowed to give that info. ( i was very surprised) she said she would have them call you back, so i said looking forward to it. I waited the whole day 3/12/15 and next day till afternoon, never heard back from anyone.
So again on 3/13/15 i decide to call back and get Terry. I asked if i had to repeat the whole story again and she was in a whole different world, not understanding a (removed per forum guidelines) thing. so i asked for supervisor again. So here I got Tod as their supervisor, I asked if he got any message to call me back and he did not answer. So he starts asking for my purpose, so i explained the whole story again and he says you have to take it up to store we cannot do anything that happened at the store. you should take it up to store and complain up to senior level and see if they can do anything.
AT THIS POINT I DIDN'T CARE I WOULD RATHER GO TO FRYS AND PICK UP ONE THEN RELYING ON BESTBUY TO DO A PRICE MATCH BECAUSE THEY DON'T REALLY CARE TO DO A PRICE MATCH IT JUST A WAY TO GET AND KEEP CUSTOMERS BUT WITH THIS KIND OR UNETHICAL PRACTICE SOON BEST BUY WILL GO OUT OF BUSINESS. WASTED MY 3-4 HOURS FOR NOTHING. HOPEFULLY I WILL TRY TO MAKE OTHERS AWARE OF THIS POOR PRACTICE SO OTHERS DON'T HAVE TO WASTE TIME LIKE I DID. IF THEY CAN'T PRICE MATCH BIG DIFFERENCE IN PRICE THEY THEY SHOULD HAVE THAT LISTED IN THE FINE PRINT THAT THEY ONLY PRICE MATCH UP TO CERTAIN DOLLAR OR % AMOUNT.
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY.
I HOPE TO HERE FROM THEM.
(removed per forum guidelines)

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy 100% Price Match Guarantee FAIL for Elite Plus member!!!

So during the Black Friday weekend I purchased a Dyson vacuum at a store. I understand that Best Buy does not match pricing DURING Black Friday weekend. So on 12/15 Amazon had the vacuum on sale for $26 less than what I paid. Again, this is not Black Friday weekend but the item was purchased over Black Friday weekend. So I called in for Best Buy to match the price. I spoke with someone who seemed like temp help. It did not sound like she was in a call center and she didn't know much and seemed to be IM'n with someone to get answers. After initially telling me they would not match the price because the item was purchased during Black Friday I explained that it was no longer Black Friday and Best Buy policy does not obsolve them from matching prices for the next 5-6 weeks (the return date is 1/15/2015) from all items purchased over Black Friday weekend. If so, no one would buy during Black Friday. She said she would submit the price match and I would get an email letting me know if it has been approved. I was patient and waited 2 weeks and nothing. I called back and was told that the price match department was swamped and to please be patient. So I waited till today to call back for the return date is in 2 days and still no price match email. I am now being told that Best Buy only matches their own pricing if not at the time of sale AND they only match the price that same day when they can confirm the price. (which makes sense) I'm also being told my price match was never sent to the correct department so it has been sitting in case # purgatory for the past month. Why is any of this my fault?! I spend over $3500 per year, year after year and I'm supposed to get 'Elite' service. I know more than the people I'm speaking with on the phone! I called in with a legit lower price, waited patiently for Best Buy to match, have now spoken with 3 different reps, been told something different each time about the price match policy (every time they were wrong) and now I'm being told because it wasn't matched when they could confirm the price they won't match the price?! What am I missing?!
Total Price Match FAIL for Elite Plus member!!! I can only image how people that aren't Elite are treated! :-)

Dear iamkraz,
Thank you for bringing us your business this holiday and for your continued loyalty to us as a My Best Buy Elite Plus customer. I am sorry if your recent experience has left you disappointed after the service you received. I would be happy to help clarify this for you.
Per our Price Match Guarantee, “At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.” The only price match we would perform after the initial time of sale would be to a lower price in store or on BestBuy.com during your respective Return & Exchange period. You should have been provided with this as the reason for not receiving the price match when you were speaking with our support teams.
My apologies for any confusion this caused. I would like to get some more details from you about the conversations you had so I may properly document this here at the corporate level for coaching and training. Please check your private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

I am debating between the 13in 2.9ghz mac book pro or the 13in 2.5 ghz mac book pro with all the same specs bbut for me i am trying to see which one for the money is better becuase the 2.5 will run me 100-200 dollars less than the other

I am debating between the 13in 2.9ghz mac book pro or the 13in 2.5 ghz mac book pro with all the same specs bbut for me i am trying to see which one for the money is better becuase the 2.5 will run me 100-200 dollars less than the other

Only you can make that determination. All things being equal the 2.5 GHz model is slower.

I am a student and i bought an macbook air about 1 month ago but i did not get the 100 giftcard from the apple store. can i still get it?

Hi, I am a student and i bought an macbook air about 1 month ago but i did not get the 100 giftcard from the apple store (that comes when students purchase computers).Am i still eligible to get it?

Not usually.
Apple has had similar offerings every year, to which they always establish a time interval for elligibility. I've not seen where they give credit to prior sales on the education perks.

Aesthetic dilemma with new MacBook... is it worth my $200 dollars...???

I have been shopping n saving money to pick up a new MacBook for quite sometime... As soon as I saw the black one at a near by apple store.. I fell in love with it... it looks great and works great... but as I started shopping I noticed something I did not agreee with...
(side note: I work in a retail store that sells PC part etc...)
On the website... the macbook in white goes for 1299.99 w/ 80gb hard drive... and there is the same model but in black with a bigger hard drive (+40GB = 120GB) for 1499.99 ...
Now when i think about this... aside from the color... its exact same MacBook in all its specs... I highly doubt 40GB of hard drive space is worth $200 dollars... here is the dilemma...
Is +40 gb of hard drive space and a black colored MacBook worth $200? (I can go buy 200GB external firewire hard drive easily for $100 or less)
To me does it make sense in buying a black MacBook worth paying $125-150 extra dollars?

I know how you feel, I am the same way. I was spending way too much on my old refubished iBook G3 and decided to get a MacBook... I Was looking at all the prices, and I wanted a Black one, but a new Core 2 Duo in Black was just too much for me to spend. I started looking at the refubs through the Apple Online Store and saw great items at great prices. I went back after taking several days to think it over, and saw that the black CD was gone.
I kept watch for 3 more days, each time seeing when they added new Refubished Items to the list, and finally one night (right before I was going to go to bed a bit after midnight), I checked and saw a 2.0GHz Black MacBook with superdrive, 80GB HDD and 512MB RAM... I had been about to give up and purchase a white one (1.83 with 60 HDD and possibly even a combo drive only), when that next time I looked the Black was available (and to ship in 24 hours as where the first time I saw a Black one listed, it said 7-10 days).
I knew the HDD was enough as my other laptop only has a 60GB drive and we have tons of external drives around the apartment (about 1530 GB of space, going by the actual listed size and not actual available space size) and that's not including any of the 6 different computer's Internal Hard Disk Drives (add another 470 GB for that). The Superdrive was what I wanted (though I had bought an External Firewire/USB DVD+-RW for use with my iBook which had CD-ROM only so it was not needed, but nice). The 512MB RAM not nearly enough, but I immediately at the same time as MacBook purchase, went to www.tigerdirect.com and bought 2x 1BG Sticks to replace the 512 with (maxed out at 2GB with the 512 as spare parts now), and that only cost me $200 for the RAM.
I am so glad I did buy it then and not wait, as it was a great price at $999 plus $200 for RAM from TD = $1199 Estimate... Now, after doing a quick config on this site for a Core 2 Duo black with 2 GB RAM + Superdrive + 120 GB HDD instead of the 80GB, which is the only difference (other than that I actually have 2.5 GB worth of RAM for my money, just can't use it all in the MacBook at once) costs about $1674.
I think my Extra RAM makes up for a measly 40 GB of HDD space for this comparison, so that the final difference in cost is $475.00 (rough estimate) and that would all basically go towards the cost difference in Core Duo to a Core 2 Duo processor.
Right now, they have no Refurbished MacBooks at all on the US online Store (they do have MacBook Pros and many other Refurbished Mac Systems and Items), but as I stated above, this constantly changes, and can vary from one day to the next (though I did get my order in *very early* on Saturday morning (was still Friday Night to me) and so even just checking once a week or so, you might find that they have something new and a great deal that just happens to suddenly be available.

Best buy won't price match my ps4 destiny bundle after It went down 349.99

Hello how are you doing? I recently bought an item from you guys, my order number is {removed per forum guidelines}. Specifically I am referring to sku:6731019. Within a few days after I purchased the item and most certainly within the return/exchange period the price was reduced by $50.00. Today December 26th 2014 I called customer service regarding price matching this so that I could be given the $50.00 difference but instead I was told that due to that fact that the best buy website is showing that it is not available as per the price match policy I won't be able to get the priced matched. Please keep in mind I am not asking you guys to honor a competitor's price on an out of stock item, I am just asking that you guys honor your OWN price which changed less than a week after my purchase. Although your policy may be written in black and white, life isn't and I am asking that you guys to review my case in isolation and honor the price. I can't help but wonder if you guys purposely altered the page so that it won't even show a price and just show that it is no longer available. Actually what does that mean? Will it be available again in the near future or you no longer carry the item? And if it will become available again why wouldn't a simple out of stock label suffice until stock is replenished? I am in no way saying that I know anything about your Web design practices but I think my question is a fair one. Today I spent over an hour on the phone with customer service reps who told me that they can't do anything to resolve my issue as a customer and i also spoke with a supervisor named Kyle who insisted that that was the bottom line and he just can't help me and there was absolutely no one above him I could speak to regarding my case. Apparently he is the CEO. I am hoping however that this email will not go unanswered and I will get my issue resolved based on the simple fact that there is a record that I bought the item at one price from you guys and it went down fifty dollars less within the return period. The fact that I didn't call 10 seconds after you lowered the price and before people flocked to it causing it to sell out quickly shouldn't play a role in your decision. You guys need to make this right. You blocked the website from showing it right now but it is all over the Internet that it was 349.99 and if you Google destiny bundle best buy you see the 349.99 price in the preview of the result.

Hello noreik,
I was disappointed to read that we weren't able to honor the price match request you made. Please know that I apologize for having disappointed you.
In looking into your concern, I note that your request was made after the product's sale price had expired and the product was no longer available. Per the terms of our Price Match Guarantee, products eligible for price match must be currently in stock and the sale price in effect. Given these requirements were not met, we would not be able to offer you the price match. I regret that I do not have better news.
Thank you for writing to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Price match

I purchased a i5/128gb surface pro 3 last week when the price was $999 and used the trade in promotion along with my edu coupon and the gift card received from my tabletand was able to get the price down to $750. This week the price of the surface pro 3 15/128gb dropped to $899. Being that the base price dropped by $100 and the promotion/coupon was still valid this week, I requested a price match by calling customer service on monday. The lady on the phone was very understanding and instructed me to go to the store and do the rebuy in order to get that price match. I explained to her that since the coupon is one time used the store cannot do the rebuy due to loss of the coupon. She agreed and told me that she will credit my account the difference($100). I even called back later in the day to confirm that the refund was being processed. Then today, I received an email saying that the refund was denied becasue the price I paid was not 999 but 750. I called the customer service line again, confused since the conversation I had Monday led me to believe that the price match was confirmed. I tried to explain that if anyone was to walk in this week with the same promotion/coupon I used, they would get it for $100 less (around $650) since it was the base price that dropped and is independent of the coupon. The only difference was when the item was purchased. I was constantly informed that the price i paid was 750 which is less than 899 so they cannot price match. After I got him to understand that I am trying to match the 999 and not the 750, he told me that since I used the coupon, I cannot price match and was told there was nothing he could do. Now I have 2 option, either just take the $100 hit becasue I happened to buy the thing 2 days early, or go online and track down another coupon, go to the store, return the device and rebuy which will cost me time and money and the now the store will have to sell the tablet, which is prettymuch new, as an open box item. Other people online have been able to do this price match hassle free since they representatives they talked with understand the logic of what is going on and simply creditting them the amount. I don't understand why it's so difficult for me.

Hello willwor,
Being a frugal shopper in our modern world is important and I certainly understand that it is important to get the very best price on exciting new technology. I apologize for the confusion and disappointment around your price match request.
Best Buy's Price Match Guarantee is intended to match a price below what you actually paid. In this case, since you paid $750 and the current selling price is greater than that, you've already received the better price. In addition, coupon offers are excluded from our Price Match Guarantee:
Our Price Match Guarantee does not cover: Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers...
I regret that I do not have better news for you, but I am grateful that you wrote to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

PRICE MATCH IS A JOKE - TOTAL SUPPORT FAILURE

I purchased a Samsung TV for $3000 and a Sharp soundbar for $400 on November 21st. I called Best Buy for the price match when the TV went to $2300 and the Soundbar to $200 on the Best Buy site a day later. I was told that I would be called within 24 hours to confirm the price matches. I HAVE NEVER, EVER RECEIVED A CALL BACK FROM BEST BUY AS PROMISED TO CONFIRM THE PRICE MATCH.
I have called Best Buy almost every day since for confirmation. When I call I am placed on hold for at least 15 minutes, only to learn that I have been transferred to the wrong department (today it was the 15 minute wait for the Geek Squad extension, which has nothing to do with pricematch). Each time I call for confirmation, I am assured that I will be called THAT DAY to confirm to price match. It never happens.
I have no idea waht is going on, if it is just bad service or an attempt to avoid a price match. Either way, I understand the frustration of many, many other coustomers who question if they should continue to shop at Best Buy, where they are happy to take your maney, but that seems to be it as soon as you walk out the door. Remember Circuit City?
I hope to hear brom Best Buy to confirm my price match sometime before the first of the year or, at least sometime in 2015.

Hello deerpath,
It shouldn't be so difficult to request a price match, so I can imagine why you'd be upset! I'd be frustrated too if I found myself in a similar situation, especially if promises of return phone calls were not kept.
I've had the chance to review your account and it looks like a member of our post-purchase support team was able to process a price match on your behalf shortly after you posted on 12/03. It's also my understanding that copies of both the original receipt and price match transaction were sent to you by e-mail, so please make sure to check your inbox and junk mail folders for those messages if you haven't already done so.
Thanks for your patience and understanding, as well as for purchasing with us! I hope you're enjoying the new TV.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Moto 360 Price Match.

Hi I am interested in purchasing a Moto 360 Smart watch. The current Best Buy price is 299 and there is a promo to get 100 of the price of the watch if you also purchase an Android smartphone. Amazon currently has this watch priced at 219. Will Best Buy price match Amazon for the 219 price and provide the 100 dollar discount as long as I purchase the Android phone? Also is there any exclusion for the phone. Does it have to be a contract phone or can it also be a prepaid phone as long as it is Android?

Hello doubledjp-
I apologize, but we are not able to provide any details regarding upcoming pricing on products. I would recommend watching the items as xl listed in his post.
Thanks!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Price Matching Fiasco

I wanted to let you know of the horrendous customer service I have just recently experienced trying to get a video game price matched. It should be a rather simple thing to take care of, and yet Best Buy wasted about two hours of my time today.
Today I drove to your West LA Best Buy location to pick up a copy of NBA 2K15 for Xbox One. Since Walmart is running a sale on this exact item for $29.96, I brought the printout to the store. I show it to the salesperson, they go back and talk to other people, then she comes back and says "I'm sorry, this is out of stock at Walmart so we cannot price match it." I told her I just looked recently and it was in stock, and I asked her if she checked both online and in-store options and she said "yes, it's out of stock both in-store and online." As my phone did not have good reception in the store, I could not verify for myself.
As I was back in the car driving, when I had better service so I pulled up the Walmart site on my phone and navigated to the listing. While their site said you cannot order through Walmart's mobile site, you can through the normal Walmart.com site. As soon as I brought up the regular non-mobile page, there the game was, in stock. The Best Buy representative must have either straight up lied to me, or checked on a phone and didn't really investigate it. In any case she did lie to me regardless, since I asked her if she checked if it was in-stock in-store and she said yes. This is completely unacceptable, and it was a waste of my time, gas, and patience. On a side note, this is not the first issue I have had recently with this Best Buy location.
My issues didn’t stop there. I then had to resort to calling the Best Buy hotline to try and price match. The representative was very nice, checked the item on Walmart’s website, saw it was in stock, and was trying to get the price match to go through, but was having issues. I was on the phone for almost 30 minutes, still waiting for her to put it through, and then it got disconnected. When I called back and got a representative, she too was very nice, and apologized for me getting dropped, saying that other customers have had issues today as well with getting dropped. She said she saw that the last rep was trying to price match the game. She goes and looks up the game on Walmart’s site, and she says she can’t price match because the item is not in stock. I tell her it was when I spoke to the last rep, it was in stock, and I was just calling back to complete it. I’m already 15 minutes into this new call now. I ask to speak to a supervisor. I wait, and wait. About 15 minutes later, she gets a hold of a supervisor who she is speaking with over chat, and the supervisor gives her permission to put the price match through. This ends up taking quite a while longer, supposedly due to new systems being implemented. All in all, that second call ended up taking just under 50 minutes. So on the phone today, Best Buy wasted an hour and 20 minutes of my time. Then you add another 30 minutes or so for the drive to and from the West LA Best Buy store.
This whole situation today is completely unacceptable, and really isn’t a good reflection of the customer service Best Buy gives. This is even more troubling considering I am a loyal Elite member. Best Buy makes it seem like they value their customers, especially their Elite and Elite Plus members, but with the recent customer service issues I have experienced, it seems that isn’t the case.
I would very much like to know what will be done so that the West LA store has representatives who know what they are doing, and also what Best Buy will do for me for the frustration they have caused and the time they have wasted.
Thank you very much for your time and understanding in the matter.

John-BBY wrote:
Hello FlyBri,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products and still have the benefits of purchasing through us. I was delighted to read that you were successful at taking advantage of it, though I regret that you had to invest such persistence in achieving your goal.
In truth, our stores will price match their local brick-and-mortar competitors on the condition that our requirements are met (i.e., the competitor must be in stock). Our store representative rightly informed you that we could not match our competitor's price if they had verified that their local store was out of stock. That being said, and as I previously mentioned, I was happy to read that your perseverance was rewarded via BestBuy.com.
I'm very grateful that you wrote to us about your experience and for your feedback.
Sincerely,
Hi John,
I appreciate the response, but I believe you unfortunately misunderstood the situation and what had happened. The Best Buy reps at the store DID NOT correctly verify that the item was out of stock.
A local Walmart store did have it in stock, as did ordering it through Wallmart.com. The representatives checked on a cell phone, which goes to Walmart's "mobile.walmart.com" website. The item was not available for sale through that specific mobile version of the site, but it does say that it is available on their main Walmart.com site. In addition, when on the main site, a check of the stock of a local Walmart store showed that there were copies available. So obviously the Best Buy representatives did not rightly inform me because they did not check the way they should have.
I also believe you are mistaken regarding the Best Buy Price Match Guarantee. Even if a local Walmart store was out of stock, if the Walmart.com website does have stock of the same item I am trying to purchase from Best Buy, Best Buy must price match it. To quote a portion of Best Buy's Price Match Guarantee language from the BestBuy.com website, "At the time of sale, we price match all local retail competitors (including their online prices). It says nothing about the stock having to specifically be in the local stores only. It's a moot point though, as at the time there was stock in a local store.
So the Best Buy reps at the West LA store did not do their job properly as you mistakenly thought they did. And because of this, I had to waste valuable time and energy to get a simple pricematch done. The problem is that this is not the only incident I have had to deal with in the last few months (and the second I have had to deal with in that specific location), and is especially disconcerting for being an Elite member as well. I am hoping the employees at that location can be better trained, in addition to taking care of the software issues plaguing the phone reps, so thtat they can put through a simple price match quickly, without it taking an hour and a half.

Please i went back a refund i use my account without a credit card than i purchase a app with 200 dollars and it was purchased an d my account do nest have a credit card

please i went back a refund i use my account without a credit card than i purchase a app with 200 dollars and it was purchased and my account does not have a credit card and the money was taken from the credit card

Contact iTunes:
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Price Match Contract Phones - Call Mobile Back Office

I went into my local Best Buy yesterday to purchase a new iPhone and asked to have it price matched with Walmart's $50 off deal. I was told that they do not price match contract phones. I told them that I had read on the Best Buy Forums that they do, but they refused to give me the price match. I went ahead and purchased the phone thinking I may be wrong.
After I left, I looked up the forums again and confirmed that others had asked and the moderators said they would price match. So, I called 1-800-BESTBUY. The first person I spoke with said the same thing - no price match. I told her about the forums and she put me on hold and confirmed with her manager that they will not price match contract phones. I then pointed out the forums and she pulled it up so we could look at them together. She went and spoke with her manager again and they finally agreed that they could price match. She then transferred me to mobile sales (45 minutes later). Mobile sales said they would not be able to help me and transferred me to Mobile Back Office.
At this point I had been on the phone for 1 hour and 13 minutes. Finally, Mobile Back Office confidently told me that they do offer price match on contract phones from local retailers; e.g. Walmart. I was so relieved...but then he said I would have to go back in the store to have the price match honored since that is where I purchased the phone. But he said the store associate could call 1-800-BESTBUY and ask for the Mobile Back Office to confirm the price match policy if they have questions. So, I guess I will be headed back in the store again tomorrow.
Moral of the story? If your local store tells you they won't do the price match on contract phones...save yourself an hour and 15 minutes and just have them call and speak to Mobile Back Office.

Greetings mcharman,
I hope you are enjoying your new iPhone! I’m sorry to hear you had such difficulties with price matching Wal-Mart. After receiving various answers, I can imagine you might be a bit confused on how to request a price match.
Generally speaking, we should price match contract phones that are sold at local retailers, although contract phones sold by online retailers would be excluded. You may review this via our Price Match Guarantee page on BestBuy.com.
That being said, while we do price match contract phones (as long as it's available at a local competitor) there are times where the competitor's sale may have terms and conditions that ultimately result in Best Buy not being able to match their advertised price. You may wish to consult a manager at your local store for further consideration on the price match.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Price Match giftcard from 100 to 200 dollars on atnt next

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