Print cartridge didn't work

I bought a 901 XL black cartridge months ago and don't have the purchase receipt. When I installed it, it wouldn't print even though the ink level showed full. I installed another cartridge and it worked fine. Is there anyway that I can "wake up" the XL cartridge. Thanks.

Thanks for the reply. I installed another cartridge so I'll wait till this one is done, then try the fix.

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After Loading Snow Leopard, printer sharing no longer works

I have 3 macs in the house. Printer sharing always worked until I loaded Snow Leopard.
Now the 2 remote macs just continually say "looking for printer". The primary iMAC prints fine.
I've doubled and triple check the preferences on all 3 machines.
Please help!

Deleting the printer queues didn't work for me. What did work is deleting the print preferences (anything with "print" or "Printer in the name in user/library/preferences) and deleting anything in the user/library/printers folder on both machines. Then I setup the printer again on both machines. Also, I noticed printer sharing was on on the machine I was trying to share to, so I turned it off, not sure if it matters.

Even after restarting my browser and activating my smart print add on, smart print still won't work.

I installed the smart web printing which didn't work. Then months later I found the updated Smart Print that requires installing the Bing bar, which I did. Both add ons are installed, activated, and my IE9 has been restarted. However, all I get when I click on the smart print button is a new tab opens up that is an exact copy of the tab I have open. My Smart print experience looks nothing like the video where HP shows the tool in action. What gives.

Thanks for replying.
With it connected via WiFi, the printer component of the MP600R uses a Canon proprietary protocol called canonijnetwork to advertise itself on the network. The scanner component uses an Apple protocol called Bonjour. Since you were able to add the scanner then it shows that Bonjour is working and your issue is with the Canon protocol.
One thing to note about the canonijnetwork protocol. It can take several seconds longer than Bonjour to make the printer appear. So when you click add, you will see the scanner first. And if you wait another 10 seconds, you should see the printer.
If the printer still fails to appear, it can be due to a driver issue, as it includes this canonijnetwork module. So I would suggest that you connect the MP600R to the Mac via USB. If a driver is needed, it should be automatically downloaded v10.72.1.0 from Apple. With this USB connected printer now in Printers & Scanners, check that you can print. If you can, then disconnect the USB cable and see if you can now add the wifi connected printer.
One final note. If the above all works for you, remember to remove the printer that was created for the USB connection. If you try to print to this, it will always give you an error as it is no longer connected to the Mac.

My printer says print cartridge(s) missing or not detected. I have a HP Photosmart C4200. The cartridges were working. I popped the cart.'s out

My printer says print cartridge(s) missing or not detected. I have a HP Photosmart C4200 & the cartridges have worked in the past. I have popped the cartridges out & back in to get it to print twice, but now that doesn't work. Is the problem in my printer or have the drivers installed on my iMac become corrupted? I have the CD that came with the printer but to reinstall the drivers I would need to uninstall the ones on my iMac. I don't know how to do that. Does anyone know how to uninstall printer drivers? My OS is OSx but I don't know which version. My iMac is 3.5 years old.

Hi there anne_a,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Cannot log in and change reset my print apps options, tried resetting password - didn't work.

I have two printers that I registed online and used one email to add each printer too. Now I cannot log in. I reset the password and that didn't work. It looks like HP has so many websites that it is SO confusing. I just want my app management page and can't get in. Any ideas?

I will need a little more information in order to assist with this problem.
Are you going to http://www.eprintcenter.com? When was the last time you have successfully logged into ePrint Center? Are you getting a Ajax error code at the website? When you request to reset the password at the above mentioned site it should send you an email that has a link that once you click on it takes you into the website to do that password reset.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

I updated the Epson printer on my iMac OS X Yosemite 10.10.1 and my generic ink cartridge does not work.

On my iMac OS X Yosemite 10.10.1 I updated for my Epson Stylus NX420 and my generic ink cartridges no longer work. Can I delete the update?

Can I delete the update?
You might be able to revert back to the drivers you have before you upgraded if you have a backup of your hard drive made just prior to the update. But I'd try the Reset Printing System first.
If you do have a suitable backup go to the HD/LIbrary/Printers folder
and copy the EPSON folder to your Desktop.
Find the same folder on your boot drive and replace it with the one from the backup.
Also go to the backup's Users/Home/Library/Printers folder and copy the Epson app for your printer to the same folder on the boot drive.
I have an Epson R280 printer.
Finally reboot, repair disk permissions and try again.
The above is what I had to do when I upgraded to Yosemite.

In my D7160 printer, the black cartridge is not working.

My Photosmart D7160, the black ink cartridge suddenly stop working. Like it was empty. It is shown as full. I removed it and realized that it has ink inside. I replaced it with a new one and it doesn't work either. What is the problem?

Restart the iPhone otherwise it might be a hardware problem. Go to an Apple Store.

DJ 940c: Installed 78XL Cartridge, it works; printer cartridge light off; Toolbox Low Ink warning on

This is a real workhorse printer and I love it. And looking at this forum, many people feel the same way for everyday color printing. But, on Wednesday, 7/7, I bought a bew HP tri-color cartridge because the old cartridge had run out of yellow ink (for real), the printers's cartridge light was staying on and the HP DeskJet 940c Series Toolbox program had a "Tri-Color Print Cartridge Low On Ink" warning in my Win XP SP3 System Tray. The office supply chain store I went did not have the usual HP 15-78 Combo cartridge set I buy nor did it have an HP 78 tri-color standalone cartridge. They did have a 78XL tri-color cartrige which (supposedly) can print "up to 2X MORE PAGES" because it has twice the amount of ink the HP 78 cartridge has. The package listed the HP deskjet 940 and the store tech person assured me the cartige would fit and I bought it, installed it (yes, it did fit), and aligned the cartridges. A test print using a sprite jpg file I got from Amazon's site printed beautifully. The printer's cartridge light was off but then I noticed the icon in the System Tray. The HP DeskJet 940c Series Toolbox program still had a "Tri-Color Print Cartridge Low On Ink" warning. I turned the printer off, waited awhile, turned the printer on, still had the warning. Restarted the computer. Still had the warning. Am I doomed to always have this Low Ink warning with the 78XL cartridge? Is there some value in the Window's Registry I can chage so the warning goes away until one of the cartridge colors really does get low on ink? If I can do this and I actually do this deed, will the problem occur again if I install an 15XL cartridge? Is this a problem becuause the printer driver or some other HP software does not recognize the signals coming from the 78XL Cartrige chip? If this is the case, are you going to update the drivers from way back (say Microsoft unsupported Windows98 to and through Windows 7, skip 8.x, and 10?

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Print message print cartridge cannot move because of paper jam but the paper jam has been cleared.

My Envy 4502 printer message window says that the print cartridge cannot move and to clear any paper jam obstruction. There was a paper jam and I cleared it but the message "the print cartridge cannot move and to clear any paper jam obstruction" remains there and I cannot remove it or get the printer to print. I tried everythng listed in the troubleshooting section of the help guide in the software. I uninstalled the printer and then reinstalled it which didn't help in the slightest--the message about the print cartridge is still there. I also tried unplugging the printer overnight (to try to clear the memory) and this also did not help--that message is still there. By the way, I can easily move the printer cartridge by hand and I can hear the cartridge moving when the printer attempts to work. I would appreciate any help from anyone to get my printer to work again!

Hi Cat2c,
Welcome to the hp support forum,
Thank you for your query.
Please find steps to remove paper jam.
Hope this helps
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The opinions expressed here are my personal opinions, not of HP.
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Pc2510 Check Right Printer Cartridge/Not Supported/Hourglass Errors

Hello!
If anyone has had success resolving these errors, please let me know, even if it has meant replacing your print cartridge. Thanks!
Error Description:
Original problem: The printer cartridge error message "Check Right Printer Cartridge" is blocking any use of the psc 2510, including scan and nonprinting noncopying functions.
Current problem:Hourglass freeze accompanied by printer sounds (alignment?) which stop, but screen message never advances past hourglass..
Summary of Troubleshooting:
I received an error saying: check cartridge in right stall. Tried cleaning contacts on printer cartridge and printer contacts with distilled water. In process of employing other tactics in online tutorial, I tried unplugging power while the printer was open. Ever since, it just runs through hourglass and printer sound, but does not advance past this screen icon.
Customer Technical Support:
Suggested a semi-reset of # and 6 keys plus unplug and replug or try new print cartridge. When asked if there was anything I could try before purchase of a new cartridge, suggested I unplug and hold power buton for 10 seconds, then replug. (Full description of these at bottom). Upon further research, representative suggested an upgrade.
Hourglass fix attempts employed from forums:
Tried to plug into wall outlet vs. power strip. (Fully plugged in loose connection to brick when noticed was not in all the way.) Reset modem. No results.
What I Haven't Tried:
Have not tried a new printer cartridge until have exhausted all non-monetary fixes.
Full Description of Troubleshooting:
The first error: check cartridge in right stall occurred suddenly after problem-free use.
The contacts on the black cartridge were cleaned but the error persisted.
After disconnecting use for a time, I reconnected last night to troubleshoot printer cartridge error on current Mac machine. Installation was completed successfully.
The same error occurred once setup was complete.
I performed the following:
1) cleaned contacts on black cartridge using distilled water.
2) unplugged power cord (per post in forum)
3) unplugged power cord and tried pressing cancel/left arrow (per same post in forum)
4) cleaned contacts behind black cartridge on printer
5) removed black cartridge, closed machine and got insert black cartridge error (attempt to determine which cartridge was the problem)
6) Even though this message appeared to indicate the black cartridge was the problem (per web support article) I cleaned the contacts on and behind the color cartridge as well.
In the course of all of this trouble shooting I got a second error: "Print cartridge in right stall not supported."
I noticed that the fit is looser than in the color cartridge. I inspected the spring and cartridge area for damage and found none. Cleaned dirt however below contacts on machine.
Also, at one point during the trouble shooting I was able to get to the scan menu but then it quickly reverted to the first error message.
7) Per general support article online, I tried unplugging the power while the lid was opened (as indicated during cleaning of cartridges.) This information was not in the manual that came with my machine. I was hoping this might reset things.
Then I got the third error: a period of sounds of the printer (alignment?) followed by hour glass on screen.
The 2510 appears to be frozen. No buttons like cancel or menu or on button caused any response.
I unplugged it again (this time with the lid closed) and got the same series. A period of sounds like alignment and then a halt of sounds with the hourglass still on the screen.
Customer Service Rep sent the following:
Email 1:
1.      While the printer is powered on, without turning it off, unplug the power cable from it.
2.      Press and hold the # and 6 keys together and while you are holding them, plug the power cord into the printer
3.      Hold the keys for about 30 seconds, while the printer tries to power on, and release the buttons.
4.      If the printer turns off, use the on button to power on the printer, and follow the instructions on the display.
If it still comes up with the same error, I request you to try with a new black cartridge and get back to us with the results.
Email 2:
1.      While the printer is powered on, without turning off the printer, unplug the power cable from it
2.      Press and hold the on button for about 10 seconds and release it.
3.      After about 1 minute, plug the power cord back and try powering on the unit.
The reason I suggested to try with a new cartridge is because whenever the printer powers on, it does a self test to make sure all the hardware components are working fine, which includes the cartridges. So if there is any error with the cartridge, then the printer might freeze if it is unable to determine the cause of the issue or the point of failure.
Email 3:
I did some research and the issue seems more likely with the hardware of the printer.[...]
If the issue persists, get back to us with the information below for upgrade options for your printer.
Forums:
I then tried unplugging from power strip into wall outlet and resetting modem without result. Noticed blue light for wireless connection is no longer on.
Message Edited by allinfun2510 on 05-04-2009 05:46 PM
This question was solved.
View Solution.

I had the same issue with my 7610 (error=print cartridge not installed correctly), and tried some of the listed suggestions - opened up another brand new cartridge - same issue; put the old one back in - same issue. So I knew it wasn't a defective cartridge, but rather something wrong with the spring that supports the cartridge, because it didn't seem to 'click' in correctly anymore. Compared the spring on the black (right) side, to the color (left) side, and saw the spring hanging down. Put it back in place a couple times - still without success - until I looked closer and saw that part of the plastic that holds the spring in place must have just broken off. Tried t a little piece of tape to hold the spring in place, and finally, the cartridge worked - for now. Hope this helps someone else if they're having the same issue. Good luck!

"Printer cartridges not installed correctly" error message

HP Tech Support and HP Envy Users, Still getting the "Printer cartridges not installed correctly" error message for no good reason and it's July 2015! HP should have fixed this problem a long time ago based on the date of the posts from users. And/or corrected the misleading error message, as the users did install them correctly. I didn't get an installation error message when I installed my cartridges and I have been able to print successfully on this current set of cartridges. My error message appeared out of the blue. I've done all the troubleshooting steps except replace BOTH cartridges. I will do that. If the error message goes away once I've replaced one or both cartridges, HP should have long provided an update that says, "replace ink cartridges" and not the misleading one of not being installed correctly. If that doesn't clear up the problem, I will call HP as it's still under warranty. Hope I didn't get one of the "lemons" that require servicing.

Hello @jimboware and welcome to the HP Forums!
As far as I'm aware, there is no Windows 6, did you perhaps mean Windows 7? This What's My OS link will help if you'd like
When you're starting the install, do you plug in the USB cable before the software asks for it?
Let me know that information and we'll go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printer says "Incompatible Print Cartridge"

I have a HP Photosmart D110 series.. I bought it yesterday and when I first started it, it worked fine until I went and registered it.. Now the printer says Incompatible Print Cartridges and refer to status screen on my computer for details. So I logged in and the computer says this "Cartridge(s) are not intended for use in this printer as it is currently configured.
See printer front panel for information on resolving this condition."
SO my question is what do I do since they are both referring back to each other????
Thanks

If you haven't already - call or chat with support. Sounds like the wrong cartridge might have gotten in the box or you might be using the printer in a location HP didn't expect it to go (different country). Possible have your computer set to another country. Supoprt should be able to help you sort it out.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Sudden Print Cartridge Error For PSC 1315 Unsolvable!

I've had no problems with my PSC 1315 until about a week ago. I went to print something as I would usually and the "CheckPrint Cartridge" light starts flashing red and the "E" next to "Copies" comes on. I have done every troubleshooting techniqueon the HP site and in the help files, even cleaning the cartridges, to no avail. The black cartridge is only a few weeks old andwas fine til that day. I have no clue what could have changed. I really need my printer. Can someone please help?

Hi,
I didn't see the exact error blinking light situation in this document, but it contains most of the blinking light scenarios. You might look at the "Check Print Cartridge light is blinking" about half way down in the document link below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01578337&cc=us&lc=en&dlc=en&product=374568#chec...
If those don't work, you might try leaving the printer in turned on status, then unplug from the power source (back of printer or wall), wait 60 seconds, plug the power back in (if printer doesn't turn on automatically, press power button to turn on). This does a total reset of the printer and will cycle through the reset process.
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Help after new printer cartridges installed

I just replaced both cartridges on the HP Photosmart C5280 All-in-one and all I get is a flashing yellow !, and the message refer to printer documentation. I have replaced cartridges before and never have had this problem. What does this mean? What do I do to fix it. Just want to print something ASAP.

I installed a new hp Magenta cartridge, but I get a message that says: "To print in color, install the following cartridgees: Magenta...." I tried to unplug the printer and plug it back in, but that didn't work either.

Deskjet 6988 print cartridge "gate" -- Cannot access print cartridges

This printer has been giving me excellent service for many years, so I'm not surprised that it may be getting a bit wonky. Still, any advice would be most appreciated!
Lately, this "gate" has been popping up, preventing me from accessing the print cartridges:
It seems to be saying "turn off the printer," or maybe "turn it off and turn it back on again," which would make sense, because that would force it to do its little dance and reset itself. MOST of the time, this doesn't do any good. The cartridges just sit there, and the gate remains.
However sometimes turning it off and on does cause the mechanism to move, and the gate goes up and down, and sometimes stays down.
I haven't seen any references to this "gate" in the manual. Does anyone know what it's called?
Is there a way to force the printer to reset and drop the gate? A factory reset didn't work.
Thanks!
This question was solved.
View Solution.

I came up with a work-around! This was driving me completely nuts, so putting this out there in case it helps anyone:
In my case, doing a cartridge re-align does the trick, temporarily, or just enough so that I can replace an empty cartridge. Use your printer's utility software to do that.
After doing that, when I open the lid to see if the gate is down, I see that it is in fact down. However, when I close the lid, the machine shuffles around a bit and raises the gate, as confirmed by lifting the gate a second time. But to lower the gate, I just have to do a cartridge re-align. : )

Print cartridge didn't work

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