Printer issue - could not print multiple copies

Hello Gurus,
Good day!
We not able to print multiple copies (2 or more) in SAP level but we were able to print multiples copies using non SAP applications (i.e word, excel).
I already checked in UNIX level and I dont see any stuck spools.
Can you please help me on how can I resolve this issue.
Appreciate your help.
Thanks!

Hi,
In order to get multiple copies of prints from SAP you need to make following configuration.
go to SPAD
select the printer, from which you need to get multiple copies of prints.
Double click on it,
Now you will see the details of the printer with tabs like
Device Attributes , Access method , output attributes , Tray Info.
now select output attributes
there you will see Copy Counter with drop down selection. in that select
PASS COPIES AS SEPARATE OUTPUT REQUEST(IN SAP SYSTEM)
Please let us knwo if you have any other issues,
Regards,
Ravi

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Here is the jsp:
<%@ page contentType="text/html; charset=utf-8" %>
<%@
   page import="com.crystaldecisions.sdk.occa.report.application.*,
com.crystaldecisions.sdk.occa.report.data.*,
com.crystaldecisions.sdk.occa.report.document.*,
com.crystaldecisions.sdk.occa.report.lib.*,
com.crystaldecisions.report.web.viewer.*"
%>
<html>
<head>
<title>Print Report</title>
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<body>
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clientDoc.getDataDefController().getParameterFieldController().setCurrentValue("", "LOGO_LOCATION", "d:\\reports\\images\\highjump.gif");
PrintReportOptions printOptions = new PrintReportOptions();
printOptions.setPrinterName("Dell");
clientDoc.getPrintOutputController().printReport(printOptions);
clientDoc.close();
%>
</body>
</html>
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<%
// This file contains the required steps to open an unmanaged report from a file path accessible to the RAS Server.
// Modify this path to the location of the report on your system.
String path = "rassdk://C:\\reports\\ReportList.rpt";
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ra.setReportAppServer("10.192.183.196:1566");
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ReportClientDocument clientDoc = new ReportClientDocument();
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%>
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HTTP Status 500 - An exception occurred processing JSP page /PrintReport.jsp at line 28
type Exception report
message An exception occurred processing JSP page /PrintReport.jsp at line 28
description The server encountered an internal error that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException: An exception occurred processing JSP page /PrintReport.jsp at line 28
25:   PrintReportOptions printOptions = new PrintReportOptions();
26:   printOptions.setPrinterName("DELL");
27:
28:   clientDoc.getPrintOutputController().printReport(printOptions);
29:
30:   clientDoc.close();
31: %>
Stacktrace:
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:568)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:455)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
root cause
javax.servlet.ServletException: com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterException: Printer name could not be set: DELL---- Error code:-2147215357 Error code name:internal
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:916)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:845)
org.apache.jsp.PrintReport_jsp._jspService(PrintReport_jsp.java:133)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
root cause
com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterException: Printer name could not be set: DELL---- Error code:-2147215357 Error code name:internal
com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterException.throwReportSDKPrinterException(Unknown Source)
com.crystaldecisions.sdk.occa.report.application.PrintOutputController.printReport(Unknown Source)
org.apache.jsp.PrintReport_jsp._jspService(PrintReport_jsp.java:120)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
root cause
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com.businessobjects.crystalreports.printer.bean.a.try(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.setPrinterName(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.print(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.crystaldecisions.sdk.occa.report.application.PrintOutputController.printReport(Unknown Source)
org.apache.jsp.PrintReport_jsp._jspService(PrintReport_jsp.java:120)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
root cause
java.awt.print.PrinterException: No printer named "DELL" could be found.
com.businessobjects.crystalreports.viewer.core.f$a.a(Unknown Source)
com.businessobjects.crystalreports.viewer.core.f.a(Unknown Source)
com.businessobjects.crystalreports.printer.bean.a.try(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.setPrinterName(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.print(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.crystaldecisions.sdk.occa.report.application.PrintOutputController.printReport(Unknown Source)
org.apache.jsp.PrintReport_jsp._jspService(PrintReport_jsp.java:120)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
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org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
note The full stack trace of the root cause is available in the Apache Tomcat/7.0.53 logs.
Apache Tomcat/7.0.53
I would really appreciate any help in figuring out how to print to the RAS.
Thanks in advance.

Hi Jason,
Could you please let us know the complete Business Objects version with Service Pack and Fix Pack?
Actually the issue you are facing was identified as a bug and was fixed in Business Objects Enterprise XI 3.1 FixPack 2.2.
Please go through the SAP Note: 1417374 - Error "Printer name could not be set" when printing using the RAS SDK.
Hope this helps.
Regards,
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printer issue - could not print multiple copies

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