Printer not printing documents online

hey, i have been trying to print a few documents for the past 12 hours and when I check into the printer stauts. i have all my documents ready to printer but they are not. but i was able to select a print quality diagnostic report, printer stauts report, and make the most of your printer report.. i really need help

Hi @TriJFamily1
Welcome to the HP Support Forums. It seems like your documents are stuck in the print queue for your Envy 5530 printer.
I have included the Print Jobs from Your HP Printer are Stuck in the Print Queue troubleshooting document. Please click on your operating system and follow the steps listed.
If you have a Windows operating system you can also Try the HP Print and Scan Doctor for Windows. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. You can always download the utility from
Please let me know how things turn out.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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