Printer stuck in "delete-Printing" for four days; HP Deskjet 3000.

Tried to print 6 page PowerPoint file on HP Deskjet 3000, but printer stuck and would not print. Tried to delete from queue, but status continually shows "Deleting-Printing" for past four days. How do I fix this?

Hi,
From the Desktop, hold down the Windows key and press R. Into the Run window, type services.msc and hit enter. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job(s) inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document(s) have been removed.
Regards,
DP-K
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Microsoft MVP - Windows Experience

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