Printing Issue - Band across picture

I use an HP Officejet 7110 to print photographs from Photoshop Elements 4. Color Settings are set to "Always Optimize for Printing" and Color Management is set to "Same as Source" (sRGB) with Rendering Intent at the default of "Relative Calorimetric." When the photo is printed, there is a 1/4" band that looks like a streak that goes from one side to the other about a 1/4" down from the top (or bottom, don't know which is top). The rest of the picture is pretty much very good. I have tried Printer Color Management, but that does not work at all. A printer self test printout looks OK.
Does anyone know what might be causing this? I believe it may be a printer problem rather than a PSE4 problem, but haven't a clue what it could be.
Thanks.

Stu,
Here are the instructions I got from HP including location and a picture of mine.
CAUTION: Extreme care must be taken during the cleaning process. If too much pressure is placed on the encoder strip, it could become scratched (destroying the etching on the strip), bent, stretched, broken, or dislodged from the inside of the printer. If any of this damage occurs, the printer may have to be repaired
Open the top cover and find the encoder strip.
It is a mostly clear strip that reaches from the left to the right and is located above the silver carriage rod. The strip is clear with very fine lines imprinted on it, giving it a light gray appearance. It is approximately .5 mm or .2 inches high.
(Here is what it looks like in my Deskjet 5650:
http://www.pixentral.com/show.php?picture=17fQ9BobkqTeM07jmfES9EmPdBkfk0 )
Moisten a small lint-free cloth or facial tissue.
With the moist tissue, gently grasp both the front and the back of the encoder strip. Slide the cloth or tissue back and forth as far as possible, taking care not to touch the carriage rod.
(I had to move the print cartridge carriage to the center in order to clean the right end of the strip.)
BE CAREFUL if you do this. :)
FWIW the specs on your printer say card stock up to 110#.
Bob

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[private information removed]

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This question was solved.
View Solution.

Hi @glory281 ,
I see that you are experiencing issues uploading the pictures from the SD card to the computer. I would like to help you out today.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
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Power cycle the router, restart the computer and the printer.
Try uploading the pictures again.
Update the printer's firmware, if you are still having issues. HP Officejet Pro Firmware.
I would also download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. http://www.hp.com/go/tools
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi @LYNNHAAG , and welcome to the HP Forums!
I see you're experiencing print issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Printing Issue - Band across picture

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