CRM Complaint replication to PM

Hi
We have a requirement where complaint will be created in CRM. Now this needs to be taken to back-end system. There is requirement for integration with PM module. Now this can be replicated as PM notification, PM order or Service Notification. I have never worked on PM interface.
As per SAP Best practices complaint is replicated to ECC, but I am not sure what other options are there.
Please help me in getting a solution for this scenario.
Thanx in advance.
Cheers
Hits

Hi Hitesh,
Complaints are transferred as normal orders to ECC and you can process them further to create any follow up documents.
Quality notifications are created in ECC by assigning an action profile to do the complaints transaction. You can use the same procedure to create your own transactions like PM notifications, PM order etc.
Regards,
Gaurav Gera

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Dear all,
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Edited by: Raghu Ram on Jun 11, 2010 2:19 PM

Hi Maggie,
Thanks for the response, Yes the problem is for all documents and I have cleared Inbound and Outbound queues of both systems and tried again. But still the problem is exist.
Your help will be highly appreciated.
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Raghu ram

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We have applied the scenario A for the replication of sales orders in our client. So, this means that the orders can be replicated in both R3 and CRM system and all the changes are replicated. SO, the orders are always consistent in both systems.
Nevertheless we would need to apply a different scenario for the replication of complaints as Return orders. We would need to implement the following scenario:
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Hi,
After looking at the errors we can make out that the there is an implementation in ECC side for sales orders which is also considering the complaints order.
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Hi Arup,
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Hi, Nikhil
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service.sap.com
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Hi,
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I am using a BAPI program to create complaints in the mySAP CRM system; however the complaints have to be created with reference to invoices that are residing in the back end ECC system.
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> See if the below one answers your query.
>
> Go to SPRO -> Financial accounting -> FA Global
> setting -> Company Code -> Multiple currencies
>
> See if anything is activated here.
>
> Raj
>
> Reward points if helpful
Hi Raj. Here i see the following settings :
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An error has occurred in the system RP9CLNT020 while copying the document
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Diagnosis
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Ram.

Hi,
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CRM-BW replication problem.

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I have edited existing Standard CRM extractor with all requried steps in CRM Dev system
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Thanks.

HI,
Symptom
Inconsistency in the assignment of the info-object for the Territory extraction in One order datasources
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Other terms
Sales Analytics, Service Analytics, One order data Extraction, Territory extraction
Reason and Prerequisites
PATH_GUID field of the Datasource is not marked as field hidden in BW
Solution
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CRM 4.0 SP08
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Jai,
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