Problem with nokia lumia 720

i bought my lumia720 in the last week of july....right nw i m havin a problem wid it...the screen goes blank n the phone gets hang..den i need to restart d phone manually by pressin volume down and lock button..i am facing dis problm from last few days... i would really appreciate if u can suggest why all dis happenin and a solution to it????

Hi raman20788,
Welcome to the forum!
Does it happen randomly or when accessing a specific application? Did something happen to the phone before the issue started? You can try to check if there's an update available for the device. You can do that under Settings and then Phone update. Just don't forget to create a backup to avoid data loss.
If you recently installed an application prior to this issue, you can also try to remove it and then check if there's an improvement. Let us know the outcome.

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    http://www.windowsphone.com/en-ph/how-to/wp8/phones-and-hardware/restart-my-phone
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  • Nokia Lumia 720 screen has black patches within on...

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    Attachments:
    Black Patch on Nokia Lumia 720.jpg ‏876 KB

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  • Nokia lumia 720, horrible service. Demand refund ...

    Need your help!
    Ref: 1-14870426163 [SR# 1-14905564118]
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    -. back panel
    -. volume controls
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    Thanks but no thanks, I have been running behind them and you since 3rd Dec. I can't afford to waste more time running between work and nokia care.
    The decent thing for Nokia to do at this point is to refund my money and take back the phone.
    I'm completely frustrated with this experience. I had expected a much more robust phone from Nokia, alas that has not been the case.

    Unfortunately it is not possible to handle refunds or complaints via this forum. You need to contact Nokia directly in your country and submit a complaint about the service you received from the care centre.

  • Problems with ICQ Nokia Lumia 720

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  • Nokia Lumia 720 internet sharing DNS problem

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    Hi kalverk,
    Welcome to the forum! 
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  • Nokia Lumia 720 four times at Nokia Care within 5 ...

    Dear Nokia people
    I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma 
    Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

    hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

  • My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

    My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
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    M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

  • Nokia Lumia 720 down volume button not working aft...

    Hi just got my Lumia 720 25 days back and now i'm having this issue going on started from today after I wake up my phone the down volume button does not work for a while. What i noticed is until i press the Up volume button the down volume button does not respond anuthing. Is that a software problem ? Because i feel like if i press it little harder than usual it start working fine.
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    Even I have the same issue with my Newly purchased nokia lumia 720... Sometime the volume down buttons works perfectly and with time is doesn't work at all is this a software issue... i am facing this since i have downloaded an audio update.... i m tired of resetting the settings i am tired visiting service centers, as they are asking me to leave my phone for 15-20 days as the part is not available with them and my question is. if there is a hardware issue then is should stop working but in my case sometimes it works as perfect as the day i bought the device and sometimes it doesn't work at all. Will this issue be fixed with Amber update... What is the appropriate solutions for this matter please reply......

  • Bug in Nokia Lumia 720

    Bug in Nokia Lumia 720" which i was using,After completion of my downloaded app"Java Tutorial" & i started to open this suddenly, my Wi-Fi connection got problem & i have been found a bug on it.
    Attachments:
    Nokia Lumia 720 with issue 20131130_0001.jpg ‏72 KB

    Does it get sorted if you uninstall the subject application ? If so..the problem lies with the application and not the phone ...
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  • Replacement of 3 days old Nokia Lumia 720 manufact...

    Nokia dealer sold me damaged mobile. I submitted my new device on 28th august for replacement to nokia care center but after 14 days they call me saying that my mobile is repaired. But i specifically said in complaint that i don't wan't my new device to be repaired, i need is replacement. I purchased it on 20th august & since 2nd day it started hanging that too continously & was unable to use it. On 23 i Visited nokia care center for replacement but they sais that it is just software problem. But they didn't got updated software so, they told me visit another nokia care center because we have two nokia care center in our city. but the working hours were about to finish. I visited them on monday i.e. on 25th august & they did software update. On the same day i found that problem was still there so i visited them back on next day but they didn't logged my complaint & kept my mobile without providing any job. They said to me that they want's to use my mobile so that they can see problem on their own. On next 27th they provide me new job sheet no. & took my mobile. & on 28 i logged another complaint on live chat for replacement & told them the whole story. & after that what happened i told you above. Please help me i this regards as soon as possible because i am using borrowed mobile which i have to give back soon or else i don't have any mobile to contact with. please help me...

    Im sorry I dont know how to start a topic, hope you all dont mind but really need advice.
    My boyfriend bought me a Nokia Lumia 720 for my birthday 6th of Sept this year. I had it only a week and when I dropped it and I smashed the screen. Instead of sending it nokia, I completely did the wrong thing and brought it to the local repair shop as I thought it would be done there and then and so the story begins.
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    My boyfriend was in touch with them while i was away and it was suppose to be collected on the Saturday the 1st of November.I was really excited as I was coming home that night to my fixed phone but again it didn't happen.
    The technician told my boyfriend (after staying an hour or so and been back and forth to the shop) that it was still calibrating and wouldn't be ready till Monday. Monday came and as I was working my boyfriend collected it, I finally had my phone but alas it was too good to be true. The camera was not working and when I got my boyfriend too ring me (when he was beside me) I could not hear a thing. On the Tuesday morning he brought it back and told him the issues, the technician was full of apologies and said he would have another look, he updated or restored the phone and told him to bring it home and when it finished what it was doing everything would be okay.
    After the clogs on the screen went off I tried to switch it back on like the technition said but it never did, I even tried charging it but it was like it was dead nothing happened. I went straight back to the shop put it on the counter and told him to fix my phone that what ever he did its not working at all now. Again he was full of apologies and said he would take it home and see what he can do. My boyfriend rang a couple of days later and the technician said he is going to order a camera piece for it, I said I was not paying for it as the camera was working when we brought it up, he said he would "take the hit for it" and it will be 10 to 24 days delivery.
    I rang and talked to the manager saying I wasnt happy, he was also full of appoligies and said he would have a look at it for me also. Never heard anything more from him like I was supposed to.
    I got a phone call yesterday 2nd of January and the technician said the camera part was put in but it is still not working, he said there is nothing really more he can do. Im so upset because it was just a cracked screen everything else was working. 
    Long story short nearly 3 months  and 150 euros later my phone is worse off than I left it in.
    I need a little advise in what to do if he tries handing me back a broken phone. I am going to go to citizens information for legal advise but I also need some technical advise on this issue. Could it have been a faulty phone? Is everything that he has said about the parts true? Could he have broken the speaker and camera when he was trying to get the phone apart etc.
    Sorry for the length of this, and if you could get back to me with some advise I would really appreciate it, thanks

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