Problem with quotation marks in Reports

Hello,
in Reports i have a text item, and i wrote a text „test” (this is copy/paste from a Word Document). At runtime i see ?text?
Why those quotation marks does not appear correctly at runtime?
It's about Reports Developer 2000. Please help if you can.
Regards,

my NLS_LANG, before editing in registry was AMERICAN_AMERICA.WE8ISO8859P1 (without that '5' at the end).
it's WE8ISO8859P1 not WE8ISO8859P15. and i have the NLS_LANG, AMERICAN_AMERICA.WE8ISO8859P1. stil not displaying ok..
this problem has nothing about the server, but the client, i think.
the problem appears when i call a report from a form. when i run the report inside Report Builder, the quotation marks appears as „ ".
Regards

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