Problem with "take a snapshot"

Hello All,
I have a problem with the function "Take a snapshot"
My snapshots are blurred, whatever the percentage of the page.
It is a big problem for me when a try to take a pic for my presentation.
What can I do?
Could you help me ?
Thanks a lot
Emma

Thank you
I am reassured, that I am not the ones which it happens.
Just to say that I was doing this regularly there a few months without any problems. The image was perfect, not blurred.
I do not know what happened, and I just wanted to find a solution, and I think that Adobe can do that

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