Problems activating CS5.1 subscription

can you help?When I type in the serial key it says that it's okay,but after i sign in it gives me this error."we are unable to start your subscription for Adobe Photoshop CS5.1 Extended Subscription Edition.Please choose Close the re-launch your producy. You will be prompted to start your subscription ounce you launch the program."I've relaunched it and retried a bunch of times, but it still doesn't work.

Is there another Adobe app you need to close? Bridge can be loaded as a background process, and sit in the hidden icons area of a Windows Task Bar. If that's the case, right click and exit, and try again.

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CS5.5 Subscription: Unable to connect to internet.

So, for two days, I've been unable to use either of the two Creative Suite 5.5 Master Collection licenses I'm currently subscribing to and paying a pretty penny for. Yesterday, Adobe customer support informed me that something must be "wrong with my machine", so, I dutifully did all of the testing, cleaning up, repairing and troubleshooting I could think of on that machine. CS5.5 Subscription on that one still doesn't work. Today, I attempted to use the other license I'm paying for on a different machine, with the exact same results.
When attempting to open any of the products, I get this message:
When I click Try Again, I get this one, which stays on this screen and never changes:
As you can imagine, I'm fairly certain I'm connected to the internet, since I'm typing this in the forum right now. I've attempted a wired connection, wireless connection and my MiFi connection, restarted, stood on one foot while patting my head, and attempted to bribe my software, with the same results each time.
Specs:
MacBook Pro 15" / Snow Leopard
Mac Mini / Lion
To reiterate, here are the steps I've attempted:
Repair permissions
Repair disk
Multiple restarts
Move from Wired to Wireless connection
Move from Wireless to MiFi connection
This isn't an issue with Lion, since it's occuring on both machines with different serial numbers. This is a problem with Adobe's subscription licensing server, or a problem with the way the software connects to it. Any assistance is appreciated, and the quicker I get it, the happier I'll be, since this has already caused me to fall behind on a deadline. At this point, I'm considering canceling the monthly subscription and reinstalling my version of CS4, which, while missing some of the features I upgraded to CS5.5 for, at least works.
Side note for Adobe personnel: It's not entirely clear in your FAQs for the subscription editions that you have to be connected to the internet every single time you open the software.

I'm getting that exact same message. Started today and it's driving me crazy. I can't find any information on error code 194:100. I talked to customer support through chat and they hadn't any clue as to what error 194:100 could be. They said it was technical and I should contact tecnical support. Why anyone would want to talk to a support agent that cannot fix problems and just generally tells you to call the real customer support, I have no idea.
This is the second time I've had problems with my software activation. It was slightly different but similar in several ways. I figured I'd metion some specifics to see if it matches more or less anyone else's problems.
Both times I've noticed I've had trouble with my adobe account id. Specifically I can log in just fine but I can't access the acount info section. I get a page not found error.
This time around I noticed many other weird things.
Adobe updater disappeared from my mac.
Encoder refused to encode certain premeire sequences.
Premiere froze on export of those same sequences.
And I first got the Unable to Connect to internet error this morning. Followed shortly The "Activation Failure error code #194:100" one. I've uninstalled and reinstalled several times and Premiere seems to run fine at least once. But if I try to open any other adobe application or if I load another project I get error 194:100.
The first time I had Activation Problems I ended up having to return the software, wait for the refund, delete my adobe id account, create a new one and buy it again with the new account.
I hope this is not a repeat of last time cause I'm seriously not rebuying defective software a third time.
I don't know if this helps but your problem seemed similar to mine.
15" Macbook pro 2.66 GHz Intel Core i7
NVidia GeForce GT 330M
OSX 10.6.8Snow Leopard
4GB DDR3 Ram

Your iPad is already active on a subscription plan that cannot be managed on this device

Help?
I got the new Verizon Ipad a few weeks ago and just now attempted to activate the 4g service. The first few attempts resulted in an error message related to my SIM card (something to the effect that it had already been in use or something). After calling Verizon and taking the card out, running through a script, and putting it back in, we eventually got it to the point where we could connect to the 4G service and that specific SIM card error message went away. However, now I am getting this error: "Your iPad is already active on a subscription plan that cannot be managed on this device". I called and talked to another rep who said they are experiencing this issue with a number of Ipads and she was submitting a ticket for me to get the error "cleared out". She said it could take a week?
When I go in and click "View Account" I either get this error message above or I get a brand new registration window to start all over again. Then immediately the "LTE" goes away in the upper left, it starts searching again, eventually finds the signal, and I get a popup saying "cellular data plan has been activated" or something to that effect. Then I am good to go.
Anyone dealing with this and have it cleared up? They are acting like its something in their system that will just go away on its on but I don't buy it. I am getting the service so I am just trying to get the "view account" functionality to work. Thanks all.

I had the same problem activating. I had gotten one error message when trying to activate. I didn't write the phone number down. I tried "View Account" again and then it started giving the error about the SIM card already being set up on an account. When I called that Verizon number the guy said I would need to go to a VZW store and get a new SIM card, but he did see the account in their system.
A while later I decided to just restart the iPad and I started getting the original message that just said it couldn't activate right now and to try again later. It provided a different phone number, which is the Verizon mobile broadband support number. When I called it the lady knew exactly what to do. She said the payment to the credit card hadn't gone through and she would have to push it through manually (this sometimes happens with certain credit cards when they see new online cellular service). She had me go to settings / reset / and to reprovision the account and reboot while she did some things on her side. When it came back up it was able to activate and the LTE even showed up. I also checked my credit card online and it only showed the $20 charge (for 1 GB Plan).
However, as you stated, when I go to "View Account" it says that the iPad is already active on a subscription that cannot be managed on this device and gives the mobile broadband support number. I will wait a few days and see if it clears up on its own, but at least the data is working.

I am having problems activating my Creative Cloud application

Creative Cloud member. Since one month, several times a day I had to activate my account. Strange, but not a big deal, It was working anyway.
2 computers : desktop and laptop.
Today it's not the same, I get an error message on the desktop while I try to type my password : "ERROR There was an error with this action. Try again later. 5c9136ff-c019-4fb4-908a-1ed865fe88be" .
Now, I can't open any of Adobe products on my desktop (still ok on the laptop). And I need to work on projects, clients are not patient. ("sorry, I can't activate my adobe account" is not a good excuse..)
What can I do ?

Branched this to a separate discussion as the previous discussion was regarding perpetual versions of the products and not associated with subscription based activation.
Gyomh have you contacted our support team? For subscription based issues it is best that your account be reviewed first to verify that your subscription is still active. Due to the public nature of this forum this will not be possible within the forum.
Beyond that I would recommend reviewing Sign-in, activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6 - http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installation-cs6.html and Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
Your error is a bit unique however which is why I recommend contacting our support team to verify the status of your subscriptions. You can contact our chat support at http://adobe.ly/yxj0t6.

Difficulty in Activating CS5.5 Design Standard

I am getting really frustrated with the difficulty of activating my Creative Suite 5.5 and am wondering if anyone with sufficient technical knowledge can assist me.
I purchased and installed my CS5.5. around a week ago, and have been using it every day since. However, today, I received an error message stating that Adobe is unable to activate my software. If I fail to activate in within a certain number of days, the programme will cease to function. Following the error message, I tried to activate it through the internet, but I kept receiving the error message that the computer was unable to connect to the internet. There were no issues with my internet connection because I was able to surf the internet. And to be sure, I also did the "cmd -> ping activate.adobe.com" thing that Adobe website suggested. Still, there was no conclusive help.
So I spoke to the support team through the online chat support service, and the support officer asked me to call the technical support. When I called the hotline, I found out that technical support was closed for the day and the support is only available from Monday to Friday, 9am - 5pm. However, the problem is that I have neither phone access, nor access to my personal computer (which I had installed the CS5.5 on) during their opening hours of Monday to Friday, 9am - 5pm. The nature of my day job is just such that I just do not have convenient access during the day. So in desperation, I approached the live-chat support team the 2nd time to ask if there is any alternative to getting technical help other than via phone call during office hours, and unfortunately I was told by the officer that there are no other ways of reaching the technical support.
Basically I am stuck with my un-activated CS5.5. and I'm desperate because 1) I have some assignments to rush using the CS 2) It is too costly an item for me to just let it go like this! I have tried uninstalling and reinstalling, disabling my firewall etc but all these efforts are to no avail.
I wonder if anyone has ever faced a similiar problem and how you managed to resolve the issue? Is there anyone who can please help me??

Hi Munish,
Thank you very much for offering your help.
I have resolved the problem by doing what one of the users in another forum suggested. Here are the steps for anyone who may possibly face the same problem as I did.
Please go to this URL: https://activate.adobe.com/test
If you receive an "error" 404 message then please do the following:
Check the host file
Windows 32 bit and 64 bit
Locate the hosts file.
Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
Right-click the "hosts" file and select Open. Select Notepad for the application to open the hosts file.
Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
Find 127.0.0.1 activate.adobe.com and delete this entry.
Save the file and close it.
If you receive a "status" 404 message then please try the steps here:
http://kb2.adobe.com/cps/897/cpsid_89743.html

Re install of Windows and I have a problem with CS5

Hi there.
I have CS5 on my laptop and my desktop. I understand this is allowed. Problem is that my laptop went AWOL and went to the doctors. They had to do a clean re install of Windows to rescue the position. I had everything well backed up so that's no problem. However when the did the work they will have formatted my hard drive. They won't have de-activated CS5 before doing this.
Does CS5 automatically de-activate itself; how can I check if it's been done? I will want to re-intall it, but maybe not on the laptop, but on it's probable replacement. If I can only install it twice I've used up both lives. How can I get Adobe to de register the installation on my laptop given that it is no oonger on there and I can't communicate through that way?

F Yates wrote:
Does CS5 automatically de-activate itself;
Unfortunately not. So you now have the unenviable task of phoning customer support, explaining what happened, and asking them to reset your activations. They have never heard of them refusing to do this, so your only problem is a long wait on the phone. Have you got a good book to read?

I have an active full CC subscription; how come some Apps come up as try and others as install?

I have an active full CC subscription; how come some Apps come up as try and others as install?

Log out of your cloud account... restart your computer... log in to your cloud account
If that does not fix the problem
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Active creative cloud subscription but still showing trial?

Hello,
I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
- Changing directions to English International
- Logging out/in
- Etc. (from the list of usual culprits)
... but nothing seems to be working. Any ideas?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
and
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Need help in activating CS5 on a new (3rd) computer. Old laptop is inoperable.

need help in activating CS5 on a new (3rd) computer. Old laptop is inoperable.

Hi,
see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html here >>> How many computers can I install on
I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
Hans-Günter

Problems activating the Acrobat Pro part of the CS 4 software.

I am having problems activating the Acrobat Pro program which is part of the Academic Version of CS4 -Design Premium that I bought. Once I finally got most of CS4 activated (and that had several problems as well!), I just kept getting the request to fill in my serial number. Each time I tried using the only Serial Number I had been issued, I would see imediatly a red "X" to the right of the "incorrect" serial number, along with a message that my time using the software had expired.
I have called and E-mailed Adobe several times now, and tried all of Adobe's suggestions: removed certain files, uninstall everything and the reload from the begining, do both, etc. So far, nothing has worked. As I said all the other probrams are now activated, but the only thing activated right now is my level of frustration with Acrobat Pro. Can anyone help me on this? I would really appreciate it.
Thanks,
ThomasE365

You do not activate Acrobat from the suite. You activate another program in the suite, then Acrobat should be activated. If you are having a problem, then I recommend de-activating, uninstalling everything. Run the CS4 clean script: http://www.adobe.com/support/contact/cs4clean.html
But on the offhand chance it is a license problem you can try this first: http://www.adobe.com/support/contact/licensing.html

Printing problem in cs5 and imac 27

I have been running my Epson Stylus Pro 4800 on a macbook pro and cs3, for a couple of years with no problems whatsoever. I have now upgraded to a new iMac 27"and have had nothing but problems with the 4800. I have made my own profils and used Epson paper profiles but the prints are not as colourful as they used and totally wrong as well. I am also getting totally oversized prints compared to what image seize in ps is set to be.....for example, I have been doing a 10x21 test picture on Premium Lustre paper (photoshop is managing the colours through CS5, but it is printing the image at least 1,5 the size that it should be. All my settings are correct, dpi is 300, I'm printing at 1440dpi resolution on the correct profiles for the paper. I am at a loss to understand why this is happening. Is anyone able to assist me?
I can do the printing in preview and that is looking quite ok. But trough photoshop it is bad colors and wrong size on the print.
Regards Ulfja

I saw you're having a printing problem with CS5 while using an Epson printer. I'm having a problem too. Read my situation and see if you think it's similiar to yours. I posted this about an hour ago but have not heard from anyone yet.
I'm having problems getting good prints when using Photoshop CS5 with my Epson Photo R2880 printer, problems I never had with CS4. Here's the situation:
If I take a PSD file and print it using CS4, everything works out perfectly. But if I take that same PSD file and print it out using CS5, the print is now offset top to bottom, as well as left to right, along with a 1/8" black strip being printed down the right edge of the paper. As far as I can tell, everything is set the same.
I've compared all the print information found in the Print dialog summary box between CS4 and CS5 and everything appears to be the same. I've verified that I'm using the latest print driver with my printer, and I am. It's 8.27. I've verified that I've checked off the box to center the print to the paper, each time I've made a print. And in trying to figure out what's going on, I've discovered that this problem occurs with any paper size when using CS5, but not with CS4.
I'm stumped and frustrated and without any more ideas as to what I should do next, except to always print my projects using CS4. If anyone has an idea for me, please let me know!
I'm sorry I don't have any suggestions for you. The colors I'm getting in my prints from CS5 seem to be alright, but not the positioning on paper. It keeps offsetting and running a black stripe down one side. Fortunately I have CS4 on my computer that I can use to print from, but it shouldn't be this way.
Good luck!

Itunes show we are experiencing a problem activating your iphone

itunes show we are experiencing a problem activating your iphone after update to 4.2.1 from 4.0
iphone 3gs

No, the answer of an agent will contact me is not suffice. I want to change the service at my convenience. I DO NOT want to WAIT and TALK to an agent everytime I need to make a change. Why do you put the function on the web site when it clearly does not work?

I'm having problems activating dreamweaver on new pc using original activation code

I have a copy of StudioMX 2004 and was having problems activating Dreamweaver on my new pc using the original code. It says there is a network error but there isn't. When I try to activate by phone the number they give is for Lloyds bank insurance. I did a live chat with Support and they gave me a new code which worked and activated Dreamweaver but I didn't think to activate Fireworks at the same time. When I have tried using either the old code or the new I get the same error message and same Lloyds bank phone number. I have tried live chat but they refuse to help saying they don't support Dreamweaver 2004 ..any one any ideas?

Hi gb147,
The version of Dreamweaver that you have does not support any of the latest web standards. While I advise you to follow Ken's instructions, I also want you to download a trial version of the latest Creative Cloud application https://creative.adobe.com/products/download/dreamweaver and give it a run. The page also has some excellent resources to help you get started.
Thanks,
Preran

GRAPHIC CARDS AND 10.6.4 PROBLEMS - MAKES CS5 CRASHING!

Photoshop CS5 has crashed on me several times today and *my screen becoming extremely distorted and flickering very fast, locking up the Mac and not responding at all*, leaving me to reboot.
I tried PS CS5 in 32-Bit mode, and it is still crashing.
+That crash just started appearing with the delivery of MacOS 10.6.4+. (Acobe engineers found unknown crashes moving up the statistics and had engineers looking at them) It is related to OpenGL, and probably to a driver update delivered with 10.6.4.
Adobe has found no problems with CS5 and this is a problem related to Apples 10.6.4
This has been discussed with users and engineers at Adobe here: http://forums.adobe.com/message/2957823#2957823
We are working on a very important project with one of our main clients - and really needs this resolved asap! This is not just affecting gamers but creative professionals.
Is there any news on this issue?
Thank you very much,
Kim

A business that is using the latest OS, would also be taking risks, and would have been prudent and conservative, having multiple bootable backups to work with, and realize these things happen.
Other than a brand new Mac that doesn't work with Leopard I can see having to have 10.6.3.
As to how long since release to move production up from CS4 to CS5? well, people really detest the IT-minded for their "test, retest, and don't deploy until the testing is done" approach.
I assume "graphic cards" and you have a Mac Pro 2009 w/ ATI 4870 or GTX 285, but your post was scant on that, and it is really helpful to have a more complete .sig with hardware profile to see.
There is a patch from Nvidia for GTX 285. You should be able to roll-back to 10.6.3.

Upgrade to Cloud from Photoshop CS5.5 Subscription

Hi everyone,
I'm beyond confused. I signed up for a Photoshop CS5.5 subscription back in January here in Australia. I was under the impression this is automatically updated to CS6 upon release (which has now happened), yet I have no notifications of being able to upgrade, neither has my subscription updated (it still says Photoshop CS5.5 Subscription for one year).
I'd like to sign up for Creative Cloud. I put in my details and it turns out I'm eligble for the discounted introductory rate, so I clicked on through. Next thing I know, I'm in the creative cloud space with 10gb of storage. I didn't accept any terms, neither have I received any email confirmations (or any emails at all). My subscriptions also just say "Photoshop CS5.5 Subscription for one year". I went ahead and downloaded the download manager and downloaded and installed Photoshop, InDesign, Illustrator and Premiere CS6. It seems InDesign and Premiere are working fine. Photoshop gets a "00 days left on your trial" message when it opens but I close it and everything works fine. When I go to Photoshop > About it says it's the full CS6 version (doesn't say tryout or trial anywhere). When I open Illustrator CS6, it tells me I have no subscription and to enter my serial code - which I don't have.
This is really confusing me. What is going on?
1) Will my Photoshop CS5.5 subscription end automatically as I have upgraded to Cloud?
2) When will my account tell me I have a cloud subscription?
3) Why does some software work and others don't?
The transition from CS5.5 to CS6 Cloud has been incredibly messy.

It seems like there is an awful lot of misinformation within the company. Different people I've talked to have given me completely different answers to certain questions, and there seems to be a general resistance by many of their staff people to address concerns. For instance, when I placed the order the other night, I asked the woman to confirm that I wasn't going to be double-billed for 5.5 and 6 (e.g. that they'd let me out of my 5.5 contract) and she said something like "yes that is how it is supposed to work but I can transfer you to billing if you want..." Not exactly a gleaming endorsement there, is it.
I also kind of took the Adobe folks to task on Twitter. They've had all sorts of marketing people pushing CreativeCloud on there (which is fine) but didn't have ANY success in getting anyone to respond to my tweets with questions. Finally got one woman (out of like 8-9 Adobe accounts) to hit me back with an email address and she was able to get some answers to my questions a few days later.
I have mentioned to a couple of people that with all of the various "how to" videos Adobe has put out there espousing new features in Photoshop, Illustrator, InDesign, etc... they don't have a single "how to get started with Creative Cloud" type of video. Or a "how to upgrade if you're a 5.5 subscription user." And so on... this is the absolutely critical information that people need right now, and the quality of the information on the web site and coming from Adobe's own people is just not there. Put it in step-by-step video format so people can upgrade quickly, easily and sans headache and heartbreak. That's my advice.

Problems activating CS5.1 subscription

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