Problems Opening Captivate 5

I have just installed Captivate 5, but I am unable to open it as a user. It comes up with the green loading screen and then just dies. There are no errors in the event log. I am able to load it as an administrator, so it appears to be a permissions issue. If so what folders/regkeys does a user need access to in order to launch this program as we are not allowed to have users login with admistrative rights. I had a similar issue with Adobe Photoshop CS5, but there was a patch available which allowed users to launch the program. I have applied the one patch available for Captivate 5 and it did not work.

Hello,
Sorry that I did not reply earlier. Normally in Win XP nothing is required, that is why I'm at a loss for the moment about your issue.
Lilybiri

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Problems opening Captivate 5.5 after CTD

Hi there forum,
When closing a Captivate 5.5 project today, it asked if I wanted to save the file. I said yes. The procedure the save the project commenced and the Captivate progress box appeared as it was going through all its compression techniques etc to close the project. It finished the save, and closed my project file and the progress box disappeared, but just before the actual Captivate shell completely closed off my screen, all of a sudden my laptop 'blue-screened'.
No problem, this laptop has had some CTD's before over its lifespan, (not many, but it has happened) and then everything reboots and starts ok. Only this time, Captivate 5.5 won't start. Big problem! Just to confirm, I have been using Captivate 5.5 for a few years now, never had any PC memory issues or the like and Captivate 5.5 has run seamlessly on the this laptop for the same amount of time. I also have Admin rights.
OK, so rebooted the computer ok. Went to open my project file, and within 2 seconds of opening my .cptx file I get an Adobe window error saying, "Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience." Also on this message box is the standard "Tell Microsoft about the problem", a debug button, send error report button, don't send button, and also "To see what data this error report contains, click here" --> So I Click Here and open another window with then gives me the error signature.
The error signature window says AppName: adobecaptivate.exe AppVer: 5.5.0.257 ModName: cpdatabase.dll ModVer: 5.5.0.257 Offset: 0002c3f6. Then there's an option to find out all the technical details about the problem which just opens up strings and strings of information like a log which really means nothing to me. OK, so I closed all of that. By the way, the debug button doesn't do anything, so not really sure why that exists... it's like a false hope, lol.
OK, so first of all I thought I thought my .cptx file must have been damaged during the save/close process when the PC crashed. So I went to open a different .cptx project file to see if that worked, but unfortunately it didn't, same error popped up. Then I navigated to c://Program Files/Adobe/Captivate 5.5 and tried to hard launch the adobecaptivate.exe file from there. Nup, still the same error.
OK, so then I rebooted my pc a couple of times to see if that would refresh any of my directories and tried again, still, same error on any .cptx Cap5.5 file.
Then I thought I'd find a suitable System restore point and try that. Went back one, then two days of system restore points, to no success. Same error when opening my .cptx files.
Then thought to reinstall Captivate 5.5 over the existing install, thinking it might be damaged program file in the executable directory, and hopefully a fresh install would rectify the problem. Did the install, rebooted, and tried to open my .cptx project file. Still the same error appeared.
Was really struggling now. Hit the forums. Then the only other thing I could find via a brief search was a solution to remove all the deletable fonts from c://Windows/fonts directory as previous problems had reported problems with third party fonts. OK, so removed all the fonts I could, and then tried to open my .cptx file. Still, the same error occurred, only this time in a different font, ha! Restored all my fonts as that too was not the solution.
Then I tried to open my Captivate 5.5 .cptx project file with just Captivate 5. OK, Captivate 5 opens, but then I get the error about cannot open the file due to it being open elsewhere etc..... so I put that down to backward compatibility and that Cap5 won't be able to open Cap5.5 projects. But at least now I know for sure, Captivate 5 opens and works. Tried that numerous times just to make sure, so it's definitely a 5.5 issue.
Failing all of that, my last hope was to try to uninstall Cap 5.5 totally and then reinstall 5.5 all together, but I thought I'd check in here first to see if there's a much simpler solution.
So here I am now, hoping someone may have some ideas for me. I feel I've exhausted everything reasonable to my own PC skills and knowledge of dealing with these types of issues so I really hope I can get some support.
I'm happy to send screen shots, log files, or even join a remote desktop session to get this sorted. I'm using all genuine copies of Cap5 and 5.5 with genuine serials all on a genuine Work laptop, and yes, my problem is genuine
I'm a little stressed as I have some deliverables by Monday and I know it's the weekend!!
Thanks in advance!!
Cheers
Kurt

Hi CarynED,
Due to the urgency of my problem at the time, I actually had my laptop reformatted to get Captivate 5.5 to work for me.
But during the stress, no amount of uninstalling and reinstalling of Cap5 or 5.5 helped unfortunately.
To the credit of the previous two replies before yours (parthvyas and puspendra yadav) Thank you for responding with ideas for solutions and support. I unfortunately didn't get the chance to try either of these two options before I went for a hard reformat.
Since then Captivate 5.5 of course works on a refreshed laptop and instal, and I have now even updated to Captivate 6.
Also no CTD's to report to date either. I think I just had hard luck at the time.
Have you tried either of the above ideas or contacted [email protected] as per above? I'd be keen to see how you get on. Good luck!

Problems opening Captivate 5 file

I have Captivate 4 and I am trying to open a Captivate 5 file. I keep getting the error Exception in module EDOMParseError converter.dll at 00100DDC. What does this mean and how do I open this file?
Thanks

This message means there's something in your CP4 file that CP5 doesn't like. It might be some AS2 object such as a playbar, preloader, widget, or SWF. Or it might be something else. Hard to predict.
You'll need to find out what the offending object is and remove it before you can convert.
Try removing all of the above from your project and then attempting conversion.
Try importing several slides from your CP4 project into a fresh Cp4 project and then trying to upgrade that smaller project to Cp5.
By a process of elimination you should be able to find the issue.

Error message when publishing and problems opening output file

I have 5 projects linked together. When I publish one, I get a message that the files listed below are linked to the open project, and one or more of these projects may require exporting. I have tried to open these files and choose File | Export | Project to | but the options in the list (Flash 8 and Flash CS3) are both grayed out--on every one of these files. I'm publishing to Flash 9.
I didn't think much about this message until a few reviewers said they can't open the project, or when they do, they don't see my playbar on the skin.
One more thing--when an IT person was trying to help one reviewer open the output file, the IT person said "Oh, there's a problem with the code in line 25." I guess that's the html code? I'm not a programmer, but I can look at html code. What should I be seeing there in line 25?
Is their problem opening the output file(s) related to my message about possibly needing to export files? Why might they be having problems getting the output file to open?
Thanks for any insights you can provide!
SAM

Hi Sam
It depends on a number of things. Are you certain you uploaded all the files involved? If not, there will be problems.
The message about the linked files is quite simply advising you that you have links from that particular movie that will expect to find the files being linked to.
If a person isn't seeing playback controls and you have included them, it's likely you haven't provided the correct link for them to open and play the file. Typically you provide a link to the HTML page Captivate creates. As long as all the output files are in the same place on the server, you should be good to go.
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Can't open Captivate 6.0 subscription and can't upgrade to Captivate 7.0

I just tried to open Captivate 6.0 and it is asking me to license the software, per usual. I'm on subscription. Normally clicking the License This Software button logs me in with my user account. Because of the upgrade to 7.0, it now stops at a page requiring a serial number.
I can't upgrade to 7.0 because I am on 10.6.8 (Mac) and that's as high as I can get on OS because of my MacBook version.
WTF Adobe??? I have a deadline of tomorrow and need to use your software -- which I have paid for!!!
Have been on hold waiting for Adobe Captivate product team for 55 minutes (and going) now.
You guys had better sort this out. This is ridiculous!
Also... backwards compatability is kind of essential. i.e., saving a Captivate file to a previous version so that co-worker, client, etc can open it if they have a previous version (even InDesign has this... not as easy as Photoshop or Illustrator, but you can still do it at least). Can you please make that a high priority??? Thank you.

Hi Deidre,
Sorry to hear about your problem.
I will make sure you recieve a call as soon as possible from Adobe to provide any possible help.
Please email thed etails of your Subscription and Machine as well as your Contact number to -- [email protected]
Thanks,
Anjaneai

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I'm using the trial version of Captivate 5 and am trying to open some Captivate 3 projects. The message tells me to ensure that the file isn't already open or damaged and that I have sufficient disk space and resourses. I had previously opened the same file on Version 4 without a problem on the same computer, it isn't read-only and there are no resource issues (I'm able to open the version 4 files without a problem). I need to open the version 3 files and using Captivate 4 isn't an option.
Any ideas? Thanks

Danny,
There is no direct upgrade route from Cp3 to Cp5. You have to first upgrade the Cp3 file to Cp4 and then go to Cp5. Two steps.
Your trial version Cp4 would have had no problem opening Cp3 files and saving them as Cp4. But a Cp5 trial will only open either Cp4 (to upgrade) or Cp5 files.
ActionScript is the Flash programming language. Cp3 and Cp4 would accept files with ActionScript 2 code. Cp4 would accept both AS2 and AS3. But Cp5 will only accept AS3. It doesn't support AS2 at all.
So if your Cp3 projects contained any Flash animations that were published to AS2 SWF format, you would find that they would not work as expected if you upgraded your projects all the way to Cp5. You would need to have the source FLA files for those components and either recode them into AS3 or republish as AS3 for Flash player 9 and 10 before reinserting into your project.
If you're only talking about a few files requiring conversion to Cp5, I'm happy to do them for you. I have Cp3, Cp4, and Cp5. Just contact me via the contact form on my website: www.infosemantics.com.au so that we can take this offline via normal email channels. If your files are smaller than 5 meg each (zipped) you'll be able to email them to me. If they're too large for email, you'll need to post them up to a web server for me to download, or else use a file upload service such as http://www.sendthisfile.com/
Regards,
Rod

Opening Captivate 7 file in Captivate 5

Hi, I need help with my projects made in Adobe Captivate 7. Im having problems opening the project in AC 5. Is this because Im opening them in older version? I know Captivate 7 isnt backward compatible, but I dont need to edit them, I just need to open them and convert to swf. Thanks a lot!

Please see this post for a better understanding of backward compatibility:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/backward-forward-compatibi lity
You will not be able to open your Cp7 project in Cp5. Period.

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When opening a particular file in Captivate 2, I get an error
that says, Adobe Captivate could not open _______file because it is
either not a supported file type or because the file has been
damaged.
The project was created using Captivate 3 -- is this the
problem? Can I not open Captivate 3 files in Captivate 2?
Can someone with Captivate 3 try to open the file for
me?

Welcome to our community, Jennifer
No existing version of Captivate offers the ability to save
as an older version. But this doesn't mean it can't be done.
If you have both version 2 and version 3 on the same PC, you
might be able to accomplish it by opening each version. Then in
version 2, create a new blank project that is sized identically to
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them to the clipboard. Then return to version 2 and paste.
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well as anything version 3 specific. And you may also discover that
some of your links fail after doing this. Additionally, you may not
be able to select all slides. You may end up having to do this on a
slide-by-slide basis.
Cheers... Rick

Opening Captivate 5.5

We are experiencing trouble opening Captivate. We have it installed on multiple computers and it will not open. We do have captivate installed on one computer that seems to be working. We have tried uninstalling and re-installing, hoping that would resolve the issue but it has not. Has this happened to anyone? If so, what was the resolution?
Thanks!
John

If it gets stuck on Splash Screen on Windows machine, then it might be because of some third party fonts. I have seen this problem occuring due to fonts in many cases.
To verify this do the following on Windows machine--
1) Close Captivate
2) Go to C:/Windows/Fonts
3) Copy and paste entire Font folder to a separate location, to make a back up copy.
4) Now, go to this folder under, Windows again, and delete all removable fonts.
by 'removable' I mean, there are certain fonts which can not delete as they are being used by your OS, you would not have the permission and while deleting it would prompt you with Font name, skip those fonts and Remove rest. You would be left with a few fonts in the directory. Now, try Launching Captivate after these steps, if it still does not Launch, verify if you still have a few removable fonts left under Windwos/Fonts, remove them and relaunch again.
Let me know if this works?
Thanks,
Anjaneai

Fatal Error when I opened Captivate

Every time when I opened Captivate I received a Fatal Error and the application is closed, can you help to resolv the problem?

Hi There,
Go to C Drive > ProgramFiles /ProgramFiles x86 / Adobe / AdobeCaptivate7 32/64 bit > utils> run CleanPreferencesWin.bat file.
Then launch Captivate 7 in admin mode by right click on it and choose run as administrator and see if that makes any difference.
Regards,
Ajit

I am trying to open iTunes on my mac. But a box pops up saying "The folder iTunes is on a locked disk or you do not have write permissions for this folder". Anyone know what that means? I've had my computer 2 years and its never had a problem opening it

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Hello,
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Sohaib Khan

Hello Sohaib.
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Problems Opening Captivate 5

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