Problems shutting down laptop

Good morning!!
I have a Toshiba Satellite P75-A7200 and sometimes I have problems shutting down it. I have seen in some forums that it can be because I have open apps. After checking it out I see that all of them are closed and I cannot close the laptop yet... Do you have any idea why it can happen and how to solve it? 
Thanks!!!!!

Satellite P75-A7200
Have you upgraded to Windows 8.1? If so, did you follow these instructions?
   How to Update from Windows 8 to Windows 8.1
What happens when you disable fast startup?
   Control Panel > Power Options > Choose what the power button does > Change settings that are currently unavailable (near the top)
Under Shutdown settings at the bottom, clear the check box for Turn on fast startup (recommended), and click the Save changes button.
-Jerry

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