Problems synching with a second computer

Hi,
I've searched the docs and forums but can find no help for the problem I am having synching my iPod with a second computer.
When I plug it in it recognises it but only calls it "E/:" and does nothing else. The iPod screen just continues to say "Do not disconnect".
Any ideas?
Thanks,
Ric

Thanks for your help folks, but after reviewing that document etc its not quite the same problem. The computer recognises the iPod as a mass storage device but doesn't show it in Windows Explorer. It does, however, show up in iTunes, but only as "E/:" (at home it comes up as "Ric's iPod") and cannot be updated.
It is shown as "Update Manually" but I thought that is what I wanted as I'm trying to sync with a second computer?
What I am trying to achieve is to be able to download the odd podcast or track while at work but more importantly to be able to upload my Nike+ data.
Thanks again in advance!!
Ric

Similar Messages

Can I sync my ipod nano with my second computer/ netbook while travelling?

Looking for some advice on how to connect my IPod nano with my second computer while travelling. That's what happened: I have my iTunes library on my computer at home and can sync my IPod nano (6 th generation, replaced onyl recently) with that library. While I was travelling and wanted to use my IPod I received an error message asking me to connect the IPod with iTunes in order to recover/restore (sorry, the message apeared in German, so I do not know the exact wording in English) . As I only had my second computer - a small netbook - with me, I downloaded iTunes and connected the iPod - only to receive the message that this Ipod would sync with another computer (sure!) and would I want to sync it with this iTunes library instead now? (Of course not, I did not dare because that library was empty!). So there I was with my computer with iTunes library at home and an iPod stuck in recovery mode and not doing a thing during my vacation. Any suggestions? If I have to take my great big workstation with me to get the iPod running again, I might just as well leave the iPod immobile at home. (;-)

On your home computer connect your Nano, click on the name in iTunes, move right to the Summary tab then tick the box that says Manually Manage Music. You will now have to er, manually drag your music to your iPod, and manually eject it when done, but you will be able to add music from two different computers.

How do I get my iPad to synch with my new computer? It keeps referring to my old computer.

How do I get my iPad to synch with my new computer? It keeps referring to my old computer.

IMO - and we are all entitled to our own opinions - I prefer to use iTunes. Heaven forbid if Apples servers ever go down - there will be mass hysteria and I have seen too many cases of "I just tried to restore from my iCloud backup and it have 8 gazillion app icons on the screen that say "waiting" - but once again - this is only my opinion.
And if you lose your Internet connection in the middle of an iCloud restore - what then? Nobody thinks of that kind of stuff - but hey - that's what makes this whole exchange of ideas so wonderful. We can all express our own opinions .... but that does not help you solve your situation.
What exactly is happening when you try to sync with iTunes? Maybe somebody can offer help instead of just useless opinions that do nothing to resolve your situation.

Synchronizing with a second computer

Hi, I have just purchased a new computer and have found that my iPod won't synchronize with it, as it is still synched with the family computer. Is there any way of "un-synchronizing" my iPod with the family computer, so I could then synch with my new PC?
Thanks

"Is there any way of "un-synchronizing" my iPod with the family computer, so I could then synch with my new PC?"
When you connect to your new PC and get the message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Yes" (or Erase and Sync in iTunes 7). This will will remove all the songs from your iPod and replace them with the ones on your new PC and link it to that library. If however you want to to use your iPod on both PCs you need to set your iPod to manual update. With this option switched on it won't sync with either library but will allow you to manually add songs from both:
Using iPod with Multiple computers
Managing content manually on iPod

Problems synching with Palm Tungsten T3

I am having problems synching with my Palm Tungsten T3 datebook to Outlook 2003. It was working up until about a week ago. When I try to synch, it works for a few items and then I get the error message Pilot connector "Unable to read application data". I click OK and then it finishes. Below is the information I get in my log:
HotSync operation started 07/29/08 15:21:15
OK Expense
OK Note Pad
OK Voice Memo
OK Photos
Palm handheld database could not be opened (4004).
Unable to communicate with Palm handheld (400D).
   -- Backing up db Bluetooth Trusted Devices to file C:\Program Files\Palm\PageT\Backup\Bluetooth_Trusted_Devices.PDB
   -- Backing up db Bluetooth Device Cache to file C:\Program Files\Palm\PageT\Backup\Bluetooth_Device_Cache.PDB
   -- Backing up db Saved Preferences to file C:\Program Files\Palm\PageT\Backup\Saved_Preferences.PRC
OK System
HotSync operation complete 07/29/08 15:22:20
I use Intellisync Desktop and Windows XP. I tried a soft reset with no luck.
Any help would be great!
Thanks!
Tammy
Post relates to: Tungsten T3

don't know if you can help. i have a t-3 and when i last synced it erased all of my calander on both the device and my palm desktop. the log said i had exceeded my file number and needed to erase some calander files and resynch. tried but to no avail. i can see folders in my palm program folder in windows i have calander backup data. but i cannot import them under the file options from palm desktop program. need some help please, i never knew before but do know now i should've backed up that data onto a cd or thumb drive.
Post relates to: Tungsten T3

HT1296 how do I unsynch my iPhone with one computer in order to resynch it with another? could part of my problem be that I initially synched with the first computer under one apple ID then created a new ID so that the two different computers are recogniz

I,m having trouble unsynching my phone from one computer in order to synch it with a new one. I beleive that part of the problem is that I originally set the phone up with one Apple ID then changed to a new ID. Any thoughts on how to work around this? If not how do I erase the new Apple ID in order to make the switch from one computer to the other? this problem is also affecting my ability to make full use of some apps.

Switching Apple IDs and trying to synch with two computers is the problem.
The apps you purchase or download are always tied to the Apple ID that was used to purchase them.
Content synced from one computer will be lost when syncing to a different computer.
I suggest you make sure you have a backup of all the music, photos, and documents on the computer you plan to sync with from now on. Once you have done that you can use the Settings app to erase your device and start over.
Settings > General > Reset > Reset all Settings
Settings > General > Reset > Erase all Content and Settings
Then setup your device again as if it was new. Plan to use one and only one Apple ID. You can then sync with your computer which should be using that same Apple ID.
Pan to download all apps again. Apps that were purchased with the Apple ID you are now using can be downloaded for free. Apps that were purchased using the old Apple ID will have to be purchased again.
Obviously all free apps can be downloaded again without charge.

Problem with my second computer activation

Hi, I need to install CC on my second computer (Mac Book Pro) but, after download programs, I see that "trial period is finished" and the program asks me a serial number (I have no serial number…)…. how can I do?
On my first computer (IMac) it's all ok.

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Complex problems synching with Tiger 1.4.3 upgrade

After finally getting the courage to upgrade to Tiger on my iMac G4, I do have problems synching.
I have a Zire 21 Palm. Nothing worked so I upgraded the Palm Desktop Software to 4.2.1 as required. Went to HotSync Conduit settings and enabled HotSynch for this Palm device. Opened iSynch, went through the enable Palm synching. Get the message to finish setting up your Palm OS device you need to select the HotSynch conduit in HotSynch Manager. (But I thought I already did that.) Anyway, I press the hot button, after a while it says connecting to Palm device, but the job never stops. I have to cancel, and no data has been transferred.
I ALSO have an iPod. I explore this, I plug the iPod in after upgrading the iPod software as suggested. I set the contacts and calendars panel to synchronize (and to update podcasts, too), Now iTunes keeps telling me it's updating my calendar and contact information. It tells me this for over an hour. I have to go some where, I cancel, when I come back, it goes back to its labor. I don't think it should take this long.
I also think the .Mac synching isn't working quite right, but I'll settle for a solution to the other problems.
Bottom line, I still have no way to carry my calendar around with me. Help is needed.

Ok, here is a copy of the iSynch log. I had never looked at this before.
11:15:46 AM Connecting to Jim Andris
11:15:46 AM Device "Jim Andris" connected
11:22:09 AM Warning Device "Jim Andris" synchronization cancelled
You suggest reconfigure iSync so that calendars and tasks are turned off - and contacts are turned on - without making any other configuration changes
I went in and changed all other conduits in the Hotsync Manager to Do Nothing EXCEPT FOR iSync conduit, which is enabled.
Then I unchecked the Calendars and checked Contacts on the Zire 21 menu on the iSync panel. I pressed the hot button on the Zire at 9:23 am. It said “Connecting Jim Andris” (which is my user id) Then it switched to just Connecting… It is just spinning with about a tenth of the bar in blue.
Later (10:15 am)
In the Zire 21 log it says
Last HotSync operation
11/16/05 9:29 am
iSync conduit synchronization failed.
Here is the message in the Desktop Palm Log
HotSync 3.2 started 11/16/05 9:22:46 AM
Local Synchronization
Install did nothing
iSync Conduit starting 11/16/05 9:22:48 AM
Timeout waiting for Sync Engine, exiting 11/16/05 9:29:07 AM
iSync Conduit: received NULL message, disconnecting... 11/16/05 9:29:07 AM
iSync Conduit synchronization failed
“iSync Conduit” failed (error = #-1)
Voice Memo did nothing
SplashShopper did nothing
SplashPhoto did nothing
SplashMoney did nothing
SplashID did nothing
Media did nothing
Note Pad did nothing
Memos did nothing
Memo Pad did nothing
Install did nothing
Backup did nothing
Last sync time and PC ID updated on handheld
HotSync Complete 11/16/05 9:29:09 AM
Here is the message in the iSync log
Wednesday, November 16, 2005 9:22:50 AM CST
9:22:50 AM Connecting to Jim Andris
9:22:50 AM Device "Jim Andris" connected
9:30:00 AM Receiving changes from "Jim Andris".
9:30:09 AM "Jim Andris" finished receiving changes
9:30:12 AM "Jim Andris" Processing changes...
9:30:12 AM "Jim Andris" engine processing complete
9:30:12 AM Applying changes to "Jim Andris"
9:30:15 AM Device "Jim Andris" connected
9:30:15 AM Receiving changes from "Jim Andris".
9:30:15 AM "Jim Andris" Processing changes...
9:30:15 AM "Jim Andris" engine processing complete
9:30:15 AM Applying changes to "Jim Andris"
9:30:15 AM Device "Jim Andris" synchronization complete
9:22:50 AM Connecting to Jim Andris
9:22:50 AM Device "Jim Andris" connected
9:30:00 AM Receiving changes from "Jim Andris".
9:30:09 AM "Jim Andris" finished receiving changes
9:30:12 AM "Jim Andris" Processing changes...
9:30:12 AM "Jim Andris" engine processing complete
9:30:12 AM Applying changes to "Jim Andris"
9:30:15 AM Device "Jim Andris" connected
9:30:15 AM Receiving changes from "Jim Andris".
9:30:15 AM "Jim Andris" Processing changes...
9:30:15 AM "Jim Andris" engine processing complete
9:30:15 AM Applying changes to "Jim Andris"
9:30:15 AM Device "Jim Andris" synchronization complete

Sync AppleTV with a second computer

I set up AppleTV with an iBook and everything worked beautifully. I bought a second laptop, which I'd now like to be the computer that syncs with ATV. Unfortunately, I can only make it stream to ATV at this point. What do I have to do to make my newer laptop the main syncing computer to my ATV? Thanks!

Not sure if I read your question right. But, once you remove the sync from the 1st computer, the TV will take off any content that was synced to it (does this as way to maintain copyright and all that in case you were going to give it to another person, etc).
Then when you tell it to sync to your other computer, the other computer will get the extra tabs for sync options in it's iTunes (not sure if you noticed, but only the one that syncs has options for all that...others on network can just share/stream).
So when you go to your other laptop (new one) you choose what you want to sync and it will all copy back down to the AppleTV. Could very well be all the same stuff if you copied your content all over or if you are using a common share on yoru network. But yes, first the AppleTv will drop all previously synced content, then with new synced computer, it will send back whatever that computer has set to sync.

If I let the guy from the apple store set up my iPad on their store computer will it still synch with my home computer

If let the guy from the apple store set my iPad on thei computer in the store
Will the iPad still synch with my home computer

You will be ok if you do this. When you get home with the iPad - do not sync until you transfer purchases if you download apps and music on the iPad before you get home and sync to your computer.
Launch iTunes on your computer and go the menu at the top - iTunes>Preferences>Devices> and check the box at the bottom of the window that says Prevent iPods, iPhones, iPads from syncing automatically. Then quit iTunes.
Connect your iPad to your computer and launch iTunes if it does not open on its own. Right click on the iPad name or music that you downloaded into your iTunes library. While you are still in iTunes you can then select the music, photos or whatever other content that you want to put on the iPad in all of the different tabs in the iTunes window at the top. Make sure you check the appropriate headings in the various tabs - such as "Sync Music" - then select the playlists or albums that you want to sync and then you can sync.

Cannot get my iphone5 to synch with my new computer. i am running itunes through a virtual box, Every time I try a box appeares telling me to enter security code- ? anyone know how to solve this ?

Cant get my iphone 5 to sync with my computer (new operating system). Am running XP through a virtual box. When I try to sync the phone it keeps asking for auto lock code, there is no box to type it into and I can find nothing on the phone itself to solve the problem.
This makes it impossibble to sync with my itunes account. Anyone out there able to help ?

Have you tried contactint the app's developer?

Is anyone else having big problems synching with iTunes 11.1.3.8

Hi is anyone else getting the same problems that I get with iTunes 11.1.3.8?
iTunes is VERY slow to load. Then when I try to dowload updates it downloads the first update, then hangs saying "Processing File" It will stay like this until I restart the computer. Sometimes I get the Error Message: Err 3253.
If I try to close iTunes and then reopen it, it WILL NOT OPEN!
I have tried repairing itunes through the Control Panel.
And I have tried deleting and the reinstalling it.
Any help, advice etc gratefully accepted.
Merry Christmas to all.

Met,
Here's a few temporary work-arounds that may work for you, hopefully you don't have a HUGE amount of apps on your iTunes that need updating.
1.) Update all of the apps via your iPhone/iPad and then sync your device with your iTunes, that will update all the apps that you're unable to update via download on iTunes.
2.) If the apps aren't on your iPhone/iPad and you've got the room, redownload them to your iPhone/iPad and sync your device. That will update the apps you're unable to update via iTunes, you can delete them off your phone/pad when you're done updating them on your computer.
3.) Instead of "updating" the apps via the update section of iTunes, make note of what the app is, check that it's still available for download on the store (sometimes stuff gets pulled and you don't want to do this before you check) - once you've confirmed that the app is still available for download, instead of downloading it in the update section DELETE it (remove it entirely from your iTunes and send it to recycle) then RE-DOWNLOAD it fresh from the store, I've found that it's only the update section that hangs on processing, not the store section.
Hope those help, that's what I did because I'm compulsive about keeping my apps and software up to date.

Problem Synching with Google Calendar

Having difficulty syching 8900 with Google calendar. Downloaded google synch to phone. When I check the Calendar Properties it show Wireless Synchroniztion as "No". It won't let me change this.. When I try to synch. I get the message that says"Login failed, due to network problems, please check your settings" Service is with Tmobile. Not sure which settings are not right.

The calendar options should say no. It will only say "yes" is if you're on a BES. I think I had that error when I first started using Google Sync a while ago. I think I just uninstalled and reinstalled the program after getting that error a few times and then I was able to log in and setup the program
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Problems share with VGA second display screen

Dear Guys ,
This is the second or the third time that when i share my screen with VGA adapter , it will create this problem
Anonymous UUID: 2EFCEE5A-DB10-F8FA-A568-84347E24423C
Sat Apr 18 15:05:11 2015
*** Panic Report ***
panic(cpu 2 caller 0xffffff80019b93e5): "vm_object_compressor_pager_create(0xffffff80020acf78): " "object size 0xfffffffffffff000 >= 0xffffffff000\n"@/SourceCache/xnu/xnu-2782.20.48/osfmk/vm/vm_object.c:4835
Backtrace (CPU 2), Frame : Return Address
0xffffff80090dbe50 : 0xffffff800192bda1
0xffffff80090dbed0 : 0xffffff80019b93e5
0xffffff80090dbf10 : 0xffffff80019cabb6
0xffffff80090dbfb0 : 0xffffff8001a125b7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14D136
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide: 0x0000000001600000
Kernel text base: 0xffffff8001800000
__HIB text base: 0xffffff8001700000
System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)
System uptime in nanoseconds: 40790875977958
last loaded kext at 40253114372442: com.apple.driver.IOBluetoothHIDDriver 4.3.4f4 (addr 0xffffff7f83fda000, size 73728)
last unloaded kext at 32487258076580: com.apple.driver.IOBluetoothHIDDriver 4.3.4f4 (addr 0xffffff7f83fda000, size 73728)
loaded kexts:
com.apple.filesystems.smbfs 3.0.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.AGPM 110.19.5
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 272.18
com.apple.driver.AppleLPC 1.7.3
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleCameraInterface 5.33.0
com.apple.driver.AppleIntelHD5000Graphics 10.0.6
com.apple.driver.AppleIntelFramebufferAzul 10.0.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.driver.AppleTopCaseHIDEventDriver 67
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOSurface 97.4
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.iokit.IOAcceleratorFamily2 156.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.driver.AppleHSSPIHIDDriver 41.3
com.apple.driver.AppleMultitouchDriver 263.9.1
com.apple.driver.CoreStorage 471.20.7
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleHSSPISupport 41.3
com.apple.driver.AppleIntelLpssSpiController 2.0.56
com.apple.driver.AppleIntelLpssGspi 2.0.56
com.apple.driver.AppleIntelLpssDmac 2.0.56
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacBookAir6,2, BootROM MBA61.0099.B18, 2 processors, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.13f15
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB Receiver
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

See kernel_task panics under Yosemite

Problems Synching with Desktop Software & Outlook

I have the desktop software open and it recognizes my blackberry. However when I click the arrows for synch btwn outlook and the blackberry it pops up an error box with no message. When I click to the next screen it won't let me select an outlook profile. The Drop down box is empty. Any suggestions?
Thank you

Hi and Welcome to the Forums.
Very odd...no error message at all...in that case, all I can think to suggest is a totally clean start over...here's a procedure:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problems synching with a second computer

Similar Messages

Maybe you are looking for