Problems with scanning documents

I have a Photosmart 5520 and am using a Mac. Initially I scan the document and touch to preview. The doucment looks fine in this view. However, when I scan the document to my computer I get only parts of the document. The file comes across as three separate items. I am not sure why this is happening. Do I have a setting wrong on the scanner? The document I am trying to scan has signatures on the page. The scanner is only picking up the signatures.
I tried to scan another document and the only thing that came across where the lines spearating the different blocks within the document.
Please help! Thanks!

Try scanning FROM your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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This question was solved.
View Solution.

Hi,
Can you open other pdf files ? Do you have Adobe Reader in your computer ? Please download and install it on your machine then try to open file(s) again:
http://get.adobe.com/reader/
Regards.
BH
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Welcome to the community @Larrypat
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R a i n b o w 7000I work on behalf of HP
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How you fix this problem?
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Welcome to the forums @Spider123
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi,
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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The patch mentioned above is attached to this comment.
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Attachments:
BioBench12P.exe ‏9058 KB

Problems with scanning documents

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