Problems with syncing with iTunes

Have had iPhone 4 for two (2) years and been syncing with itunes all that time. As of two days ago the sync process will not sync the calendars either way (from phone to PC or from PC to phone).
PC has Win7 and XP Outlook. iPhone has 5.1.1 system (not upgraded to 6 as I want to retain Google Maps until issues resolved with Appple Maps). Despite not having latest OS have peviously synced without any problems until two days ago.
Contacts and Notes are still syncing correctly.
I have checked all the settings in iTunes to make sure boxes are ticked to allow calendars to sycn.
Have tried a repair/reinstall of Outlook.
Any ideas folks?

Hi fergusonxo17!
Here is an article that will help you troubleshoot this issue further:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Similar Messages

Problems with iTunes syncing with Apple TV 1st gen

all of a sudden today I am having problems with itunes 10.6.1 syncing with apple TV gen 1. Everything was fine when I upgraded itunes and iphoto 11.
Today the apple TV shows up in devices but when I try to sunc it manually (it won't start autmatically even though it is supposed to,
I get a message
If you try to sync content your Apple TV (1st generation), this alert appears in iTunes: "The Apple TV '(Your Apple TV's name)' is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
My firewall is turned off. I operate Lion on my laptop
Please help. seems like I had this issue before but do not remember what caused this and how it was resolved

I have a similar problem. ATV1 (3.0.2), itunes 10, connected via wireless time machine (hardwired to router) + airport express wireless extender. ATV showing in itunes menu. All TV shows, movies, music etc showing on ATV (not sync'd) EXCEPT 4 episodes of one TV show that was purchased as a series on iTunes (not on the ATV).
I have also had the firewall error - intermittently.
Have rebooted iMac. Have factory reset ATV and re-set up. Tried just sync'ing the 4 episodes I want to watch. No luck. Tried marking episodes as watched. No luck. rebooted everything. Twice.
ATV1 accesses all other info on iTunes (music, movies etc).
Infuriating.
Any ideas?
Message was edited by: CMFIELD

I have a problem with itunes when I sync the saved music and want to sync my iphone 5 ios 7.0.6 no longer passes the music thing is that just stays on "waiting for sync" and not worry please help are more than 400 songs that do not want to hear who are wi

I have a problem with itunes when I sync the saved music and want to sync my iphone 5 ios 7.0.6 no longer passes the music thing is that just stays on "waiting for sync" and not worry please help are more than 400 songs that do not want to hear who are wi

Plawexki wrote:
... do you know if the contacts, photos, messages etc will be wiped?
Yes... Everything will be Wiped and Replaced with what is currently on Your Mac.
SYNCING with iTunes
See here > http://support.apple.com/kb/HT1386
From Here > http://www.apple.com/support/iphone/syncing/
You may find this information of interest...
Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha
And See Here...
How to Use Multiple iDevices with One Computer

ITunes, sync problem with iTunes 11.1.4

Hello,
I've a problem with iTunes 11.1.4. When I want to add music on my iPodTouch 5g 7.0.4, I can't find how to add the music. The button "Synchronize" is always grey.
If I try to make anything I have a mesage on the banner at the top saying "Waiting for start the synchronization" or "Starting the synchronization" for 1 second.
Thank you in advance for your help !
(sorry for my English I'm French)

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
 Cheers, Tom

When I plug in my ipod to my laptop instead of my desktop, nothing pops up to sync my ipod. Has anyone had a problem with itunes not recognizing an ipod?

When I plug in my ipod to my laptop instead of my desktop, nothing pops up to sync it. Has anone had any problems with itunes not recognizing an ipod?

Hi sarahdavis0_o,
Welcome to the Apple Support Communities!
If neither your iPod or iPhone are being recognized by iTunes when connected, I would recommend the steps in the following article.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
Joe

Iphone 3g sync problems with itunes 9.2 after updating on another computer

Hello
I have an old mac which will not allow me to update itunes to 10.x. So I have been updating my iphone via another computer (which apple support to itunes 10.x) and my old mac has been able to see it still and therefore I have been able to backup/update it.
However after updating to ios 4.2, my old mac has not been able to sync to it and itunes tell me that I have to update to itunes 10.1 (which I cannot).
Last time I updated, I had to restore my iphone due to various problems (mainly to do with itunes 9.2 allowing me to download the unsupported ios 4.1). I didn't have to restore this time and this maybe what has caused me the problems. Does anyone know whether I can solve my problem of syncing to itunes 9.2 by restoring my iphone and reinstalling ios4.2? Or is ios 4.2 not supported by itunes 9.2 at all and now I need a new computer?
Sorry, I originally posted this in the wrong section.
Cheers for the help

Yes, I had the same problem this time and had email communication with Apple about it when ios 4.1 came out. Apple have made it so 10.4.11 is not supported by itunes 10.1, and so stuck with itunes 9.2.1.
When I had this problem, I decided to update on another computer (as I did this last time). But I didn't have the same problems as before (requiring a restore of my iphone) which I suspect solved the problem I have now.
However, if the restore doesn't solve this, then I have an iphone without any music on it! Or any of the apps as well.

IPhone 4 version 5.0 has sync problems with iTunes 10.5 on Mac OsX 10.6.8

Hi there,
I have Mac OsX 10.6.8, iTunes 10.5 and iPhone 4 version 5.0; all up to date.
When I try to sync my phone with iTunes, the sync goes well until the apps start to sync .... then iTunes closes and I get varying error reports.
I have tried updating everything (Mac, iTunes, iPhone) to no avail.
I tried restoring the iPhone, that didn't help whatsoever.
Does anyone have a solution? I am now tempted to downgrade to an earlier version of iTunes (ie: 10.4.3) as some people suggest in different posts.
Thank you for your time in replying!
Marmotte

There is definitely a problem with iTunes 10.5 and iOS 5.0 syncing correctly. I've seen lots of workarounds on the forums here. Just search for it and see if you can come up with something that works.

Is anybody else having problems with itunes (10.6.3.25) and ipod touch (5.1.1)?

Lately I've been having a ton of problems with iTunes and my iPod Touch (4th generation). Lots of error messages such as can't connect to itunes store, incompatible application, ipod detected but not identifiable, invalid response received from device, unknown errors [mostly (0xE8000001)], problem with audio configuration, etc. I've done everything I could think of. Uninstalling iTunes (with all the components) then reinstalling with the newest version (10.6.3.25), running diagnostics and such. If it does appear (about 2% of the time) then iTunes freezes and/or it won't sync. I also try to change some info (song title, artist, artwork, etc)(when it DOES come up) and it shows up on itunes but not on my ipod. My ipod appears on my computer but not in iTunes under devices like its supposed to. I've been to all the support threads I can possibly find and NOTHING has helped. I also had the latest version for the ipod touch (5.1.1). And I've never had any issues with iTunes or my iPod touch before. I know I should probably try restoring my ipod but I absolutely do not want to do that unless I have to because i have a lot of music, apps, movies, etc I'm not able to back up. Also, I'm using a Windows 7 computer. Please Please help if you can, I am frustrated because I can't do anything.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2

Problems with itunes 8 and ipod shuffle gen 2.

Problems with itunes 8 and ipod shuffle gen 2.
I recently upgraded from itunes 7 to itunes 8 on my windows XP PC. That's when i had issues syncing my 2nd gen shuffle.
When i try to drag songs directly on it, itunes says i can't
I made a playlist and use auto fill. But when I remove it from the dock, it's either not updated, or the new songs are at the bottom of the playlist when they are supposed to be up higher. I end up having to hit auto fill twice to make it sync correctly.
Computer Specs
Windows XP SP3
384MB of Ram (works really good)
USB 1.1 connection
Pentium 4 clocked at 1.285 GHZ
IPOD Shuffle Specs
2nd Generation
1GB (964MB)
Version 1.0.4
unchecked options: open itunes when ipod is attached, Sync only checked songs, convert higher bit rate songs to 128kbps AAC, Enable sound check, Limit MAX volume, enable disk use
All those are NOT checked. Sometimes i enable disk use for seeing the IPOD_Control folder, but either way it still messes up.
Itunes Specs:
Version 8.1.1.10

This is a well-known issue. Apple changed the internal file names used with iTunes 8, which makes the ordering on 2nd generation Shuffles behave differently. There is no good workaround, apart from moving the files with a hand-crafted AppleScript program.
Apple has been silent on the issue, so nobody knows if we'll ever have a fix for it or not.

I am experiencing two problems with iTunes on my iPhone 5s.

I am experiencing two problems with iTunes on my iPhone 5s.
Issue 1: iTunes Match
Some song playback is merging songs. I select “Song A” to be played and midway through the song it begins playing “Song B” however when I look at my phone it indicates that “Song A” is still playing even though the actual music is not “Song A”. I searched the Apple Support Community as well as the internet and this seems to be an ongoing issue back to 2012 that has not been resolved. All of the “fixes” that are provided do not work. For example, update/sync iTunes Match, delete the song from your iPhone and re-download from the cloud or delete the song from your iTunes including the iCloud and re-download. None of which worked. I even tried to complete erase the song from my computer hard drive and restarted my computer and then re-downloaded the song and it was still not working.
Issue 2: iTunes Preview Track
I am unable to preview any music on iTunes through the iTunes app on my phone. I have signed out of my user ID and restarted my phone and then logged back in and it did not fix the problem. My iTunes Match and iTunes radio are allowing me to play music. My software is up-to-date.

Same problem here, Im running the latest version of iOS 7 on my iphone 5S (ipod 5S) bricked lol. It was working fine and then a mates baby grabbed my phone and dropped it (not very high) then it went off so i turned it on and BAM i got the grey backround with the apple logo on it so, I waited, Then it went to BSOD and got stuck in that loop, I then done a manual reset I was able to turn it off thats all. I tried restore in recovery mode with the latest itunes it come up with Unknown Error, error code (14) (something to do with unreconizable USB) tried many diffrent USB ports but sadly nothing, I then tried DFU mode with itunes still not working. Im really stuck on this one I need some assitance PLEASE! HELP!
No aftermarket apps on iphone 5s
Latest iOS 7 on iphone 5s
Latest itunes 11.1.5.5
Running Windows 7 (good comp)

I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab. Everything else seems to work okay in itunes. I have uninstalled it and reloaded it 4 or 5 times, but still freezes up.

I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab which shows the apps that are loaded on my phone. Everything else in the itunes software seems to be working okay. The problem is in the part where you sync the newly purchased apps. The apps will all be blank that are downloaded and that part of the software crashes itunes or freezes up. I can get out of itunes okay after the freeze up, but it just stops me from syncing anything that I have newly added. If anyone has had this problem before or knows someone that has, please let me know how I can fix it. I have uninstalled and reloaded itunes 4 or 5 times, but the problem is still there. I might add that I have been using itunes and purchasing apps for 2 to 3 years without any problems. HELP.

You would get better response from the iTunes community forum.
Have a nice day!

More problems with iTunes 9.1.0.79

Hi,
since I have had my iPhone I have upgraded itunes a couple of times and never had any problems until now.
I upgraded to 9.1.0.79 two days ago and am having all sorts of issues.
Now when itunes starts it takes ages.
When my iphone is connected I get a message saying:-
+itunes cannot sync information with the iphone 'iphone' because syncing has been disabled on this computer+
I click the yes button to enable syncing and then receive an error message:-
+itunes was unable to load provider data from sync services reconnect or try again later+
I then click OK and my phone appears in the devices list.
These error messages happen every time I start itunes, so by me clicking the yes button to enable syncing does absolutely nothing.
My iphone will sync fine just that itunes tends to freeze up and is very slow.
I run a diagnostic from the help menu and without my iphone connected it shows a red dot next to 'No iPhone or iPod found', which is correct but when I have my iphone connected this red dot is now orange, what is the difference in colour?
I have turned of all anti-virus and firewall software but itunes is still the same, very unresponsive, so anti-virus/firewall is not the problem.
I followed to the letter:-
http://support.apple.com/kb/HT1925 and totally uninstalled everything and then reinstalled itunes only to find the same problem persisting.
This is definitely a problem with itune 9.1.0.79 and apple should be addressing it pronto.
Here is the data from the diagnostic run and it shows my iphone as not found even though it is connected, showing in devices and I can sync to it, wierd!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
To Be Filled By O.E.M. To Be Filled By O.E.M.
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
iTunes Serial Number **************
Current user is an administrator.
The current local date and time is 2010-04-12 20:39:07.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon HD 2600 XT AGP
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPhone 3GS running firmware version 3.1.3
Serial Number: *********
** iPhone/iPod touch Sync Tests **
Sync tests completed successfully.
I have blanked out serial numbers etc..
Regards..,
K :0(

notice how under diagnostics readout it shows "most recent device not currently connected"
mine does same thing and i have iphone connected when i do it.
my problems also started with this update and i show 4 errors in event viewer which is under adminastrative tools in control panel.
MY problem is super slow backups for a 16gb 3Gs with 12gbs free. a backup used to be done in like 30-45 seconds now takes about 5 minutes and looks as if it stals at a few points when looking at bar at top of itunes.
my iphone shows up in itunes and shows all pages etc. i do everything manually although i do sync apps.
everytime i connect iphone and open itunes i get 4 errors thats show up only in event viewer (but anyone who maintains computers should be aware of all tools available to them to see whats going on in the background) that show up for "BONJOUR" i have posted this here and under bonjour forum. i turned off bonjour services the proper way again thrru adminastrative tools>services double click bonjour and change for "automatic to "disabled". don't do it through msconfig as some would tell you to do if it's a bonjour issue.
but checking out event viewer can give you valuable info so you don't do the apple nonsense wasting hours to clean up their messy installation only to have it do exact same thing again. it's obvoius they have a conflict.... now we can only hope for a resolution ie UPDATE if enough complain by sending them all this.
i don't have a jailbreak phone nor am i rebuilding anything i'll live with it till they fix it as my event viewer log isn't getting filled up with bonjour errors anymore nor do i need all this bloated crap apple sends our way... i do have quicktime pro.

Hi am having problems with iTunes,I have all my music on my 4s but I bought the iPhone 5 today.us there any way that I can transfer music over to my new phone without using the library?as it doesn't seem to be on my PCM anymore.

Hi am having problems with iTunes,I have all my music on my 4s but I bought the iPhone 5 today.is there any way that I can transfer music over to my new phone without using the library?as it doesn't seem to be on my PC anymore.i reset my pc and save my iTunes to a hard drive but can't access it.Need help please

" When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs."
Correct.
" How can I get that music to show up in my library now on my new computer? "
Copy it from your old computer or your backup copy of your old computer.
The sync is one way - computer to ipod.

Multiple Problems with itunes...PLEASE HELP

i'm crossing posting this to try and get as much help as possible, so i'm sorry if you see this in a bunch of places.....
i posted awhile back and didnt get much help and i'm still having problems with itunes
first of all when i open itunes it attempts to do the gapless playback stuff....if i let it do it....it gets half way through and freezes....but if i stop it before it freezes, i am able to play music BUT not import any songs from cd, ipod, or downloading software....
so, i deleted the library and imported "iTunes Music Library.xml"....then i went into my itunes folder and started dropping the songs into itunes...and i got about 3/4s of my music (about 25 gigs) and it starts to freezes when looking for album covers....if i force quit and reopen the song will be in there...just not the album work....which is fine....but if i have to force quit every time i import a song, its going to get rediculous....i have tried deleting the library and importing the "iTunes Music Library.xml" file about 6 times now, with the same results.....
ALSO...when i connect my ipod to my computer (i have 80 gig 5G) it will freeze while syncing....
i honestly have NO idea what to do....any suggestions would be welcomed...thanks....
-Lisa

modulatetome,
See if these articles help to narrow down the issue:
First: How to recreate your iTunes Library
http://docs.info.apple.com/article.html?artnum=93313
- You stated you had " deleted the library and imported "iTunes Music Library.xml", so verify steps in article are what you've done, or try them again.
Second: How to open an alternate iTunes Library file or create a new one
http://docs.info.apple.com/article.html?artnum=304447
- You can use this to open iTunes with an empty Library, import one CD and test how iTunes works.
Hope this helps,
Generik
Dual 2.3 GHz PowerPC G5 Mac OS X (10.4.8)

Download Problems with iTunes Match

I'm having problems with iTunes Match, upload the songs are done and had great difficulty with the freezing of steps.
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
and when I get the songs come I can not download:http://pqp.me/7qq
Can you help me?

Vinny Bastos wrote:
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
I don't know what you mean by this. Do you mean you can't figure out how to get off that screen? Click the "done" button.
This is just to say that I managed to sync with iTunes Match, in my other notebook I can not do the songs appear.
Vinny Bastos wrote:
and when I get the songs come I can not download:http://pqp.me/7qq
You're connection the iTunes Match servers is offline. That's why the songs are greyed out and the cloud icon has the horozontal lines in it. Quit iTunes, wait a few seconds, re-launch the application and wait until the tracks are no longer greyed out and you will be able to download them.
That part you answered, thanks.
How often iTunes Match is off? Sometimes?

Problems with iTunes 7.1.2 : Missing Contacts Info

Problems with iTunes 7.1.2 : Missing Contacts Info !
I synced my iPhone 5s (running v 7.1.1) to my late 2010 MacBook Pro 13" (OSX 10.9.4) using iTunes (can't remember exactly which version of iTunes, but whatever was the latest around the end of May 2014).
Subsequently, I upgraded my iPhone 5s to v 7.1.2 and also upgraded iTunes to 11.3.1 (2), then synced my 5s to my MacBook Pro.
Following this, on both my iPhone and on my Mac (I don't use iCloud), many of my Contact details had reverted to a much older version, and most of the information under the "notes" field in each contact was missing.
Is there a way to revert to the prior version of iTunes (7.1.1) or otherwise restore this missing information? There is critical information in my Contacts that has now ceased to exist!

Often in upgrading the OS, QT or FCP for some odd reason QT will get knocked slightly off kilter. Before doing the step back to 6.5.2, try a complete QT reinstall.
This is how:
Go to /library/receipts and delete any files that say Quicktime followed by a number e.g. Quicktime703.pkg
Go to the Apple quicktime site and download the appropriate version of Quicktime to your hard drive.
Run the Quicktime installer.
Repair Disk Permissions for your System Disk (Disk Utility > Select the system disk > Repair Disk Permissions)
Reboot
FWIW, FCP4.5 can run without issue under 10.4.x and QT7, but it is VERY stable under 10.3.9 and QT6.5.2.
Good luck.
x

Problems with syncing with iTunes

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