Product Configurator tab missing in Sales Order in ICWC for complaints

Hello
Our environment - ECC 6.0 & CRM 6.0
We have variant config items created in ECC & downloaded to CRM via Knowledgebase & runtime versions.
The customer service reps place the order via ICWC.
Till now only standard sales orders were being created in CRM ICWC and the Credit Memos were created using Transaction launcher.
Now we are trying to move the creation of Credit Memo's in CRM via the complaints function.
I am running into an issue while testing Variant Config items in a Credit Memo in the ICWC. I get an error saying Configuration for the Item missing. I am not able to find the Configuration tab in the Order.
When I place the same item in a Standard Sales order, the Configuration tab shows up and I can select my option and all works fine.
Is there any setting specific to the transaction types or Item type for a Credit Memo ?
Can anyone let me know what I am missing ?
Thanks in advance
Vinit

Hello Vinit
I will add the most simple case to create a new configuration:
A role configuration key must be created in path
IMG-CRM-UI Framework -- Technical role definition -- Define role configuration key
The role configuration key must be assigned to your business role in
IMG-CRM-UI Framework -- Business roles --Define business role
Then to create the configuration:
Transaction bsp_wd_cmpwb
`component   BT162I_CPL
Btn display
Go to views and double click BT162I_CPL/CreditItemOVViewSet
Tab configuration
New configuration
Role Config. Key     <Your role configuration key>
Component Usage      <DEFAULT>
Object Type          <DEFAULT>
Object Subtype       <DEFAULT>
Type:   Overview page
Then use the arrows to move available assignment blocks to displayed assignment blocks
You can also use load option to decide if the assignment block will be initially displayed or the end user must press one click to display it.
Btn Save
The configuration is saved and will be displayed if you enter the web UI with the business role that was assigned to your role configuration key.
Another option instead of creating a new configuration for the view is to copy the configuration from the standard one and then make changes to it, but I am not sure if it would work in this case because the standard configuration was created before the note had been implemented. For this you should use button "Copy configuration"
Best Regards
Luis Rivera

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Edited by: SD on Mar 15, 2008 10:22 AM

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I am new to CRM and we hv ECC 6.0 & CRM 6.0 in our environment.
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closed
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Moderator message: "spec dumping", please work yourself first on your requirement.
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Product Configurator tab missing in Sales Order in ICWC for complaints

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