Product Key Not Available

I was able to successfully download the Visio Premium 2010 60 day trial software. However, the Product Key information stated: "Please refresh your browser (F5) to receive your key". Nothing happened when
I refreshed, and I continued to receive the same message. I cannot use the software without the Product Key. Any thoughts on how to resolve this issue?
Thanks!

Hi,
We can try clearing the Temporary Internet Files and Cookies in IE to try again.
Open Internet Explorer, Internet Options, under
General tab, click Delete button, select the checkboxes of
Temporary Internet files and website files and Cookies and website data, click
Delete button.
Another way, simply go back and re-register your account, see if this time the product key will come up on the download page.
Hopefully it can be helpful.
Regards,
Melon Chen
TechNet Community Support

Similar Messages

HELP! I tunes wouldn't update so I tried to delete and reinstall. I keep getting a message stating the installation source for this product is not available. Verify that the source exists and that you can access it. please help!!

Help! Itunes wouldn't update so I tried to delet and reinstall. I keep getting a message: The instillation source for this product is not available. Verify that the source exists and that you can access it. I also get this message: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below. Help I have no idea what that means or how to fix it.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page). Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
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Primary key not available

Hi!
When i run my appication client to connect to Oracle9i database i have a next exception:
javax.ejb.CreateException: java.lang.IllegalStateException: Primary key not available.
In Oracle i set a primary key field ID.
Here is my code:
/* Generated by Together */
package ejb;
import javax.ejb.EntityBean;
import javax.ejb.EntityContext;
import javax.ejb.EJBException;
import javax.ejb.CreateException;
import java.sql.SQLException;
import java.sql.Connection;
import javax.naming.InitialContext;
import javax.naming.NamingException;
import java.sql.PreparedStatement;
import javax.ejb.NoSuchEntityException;
import java.sql.ResultSet;
import javax.ejb.DuplicateKeyException;
import javax.ejb.RemoveException;
import java.util.Collection;
import java.util.ArrayList;
import javax.ejb.FinderException;
import javax.sql.DataSource;
import java.lang.Integer;
import java.lang.String;
import java.rmi.RemoteException;
import javax.sql.*;
import java.sql.DriverManager;
public class TestingBean implements EntityBean {
private EntityContext ctx;
public Integer userID;
public String userLogin;
public String userPassword;
public String userPrivilege;
static private final String users_res_ref = "jdbc/Oracle";
public void setEntityContext(EntityContext context) throws EJBException {
System.out.println("EntityContext before = " + ctx);
ctx = context;
System.out.println("EntityContext after = " + ctx);
public void unsetEntityContext() throws EJBException {
ctx = null;
public void ejbActivate() throws EJBException {
public void ejbPassivate() throws EJBException {
public void ejbRemove() throws EJBException {
Connection con = null;
PreparedStatement ps = null;
try {
con = getConnection();
userID = (Integer)ctx.getPrimaryKey();
ps = con.prepareStatement("DELETE FROM TLogon WHERE Id = ?");
ps.setInt(1, userID.intValue());
if (!(ps.executeUpdate() > 0)) {
throw new RemoveException ("ejbLoad: Can't remove user - " + userID);
catch (Exception e) {
throw new EJBException(e);
finally {
closeStatement(ps);
closeConnection(con);
public void ejbStore() throws EJBException {
Connection con = null;
PreparedStatement ps = null;
try {
con = getConnection();
ps = con.prepareStatement("UPDATE TLogon SET Login = ?, Password = ?, Privilege = ? WHERE Id = ?");
ps.setString(1, userLogin);
ps.setString(2, userPassword);
ps.setString(3, userPrivilege);
ps.setInt(4, userID.intValue());
ps.executeUpdate();
catch (Exception e) {
throw new EJBException(e);
finally {
closeStatement(ps);
closeConnection(con);
public void ejbLoad() throws EJBException {
Connection con = null;
PreparedStatement ps = null;
userID = (Integer)ctx.getPrimaryKey();
try {
con = getConnection();
ps = con.prepareStatement("SELECT Id, Login, Password, Privilege FROM TLogon WHERE Id = ?");
ps.setInt(1, userID.intValue());
ps.executeQuery();
ResultSet rs = ps.getResultSet();
rs.next();
userLogin = rs.getString("Login");
userPassword = rs.getString("Password");
userPrivilege = rs.getString("Privilege");
catch (Exception e) {
throw new EJBException("ejbLoad: Can't load user - " + userID);
finally{
closeStatement(ps);
closeConnection(con);
public Integer ejbCreate(Integer aUserID, String aUserLogin, String aUserPassword, String aUserPrivilege) throws CreateException, EJBException, SQLException {
System.out.println("Inititialization parameters...");
this.userID = aUserID;
this.userLogin = aUserLogin;
this.userPassword = aUserPassword;
this.userPrivilege = aUserPrivilege;
System.out.println("Setting connection to null...");
Connection con = null;
PreparedStatement ps = null;
try {
System.out.println("Getting connection...");
con = getConnection();
System.out.println("EntityContext before getting primary key... = " + ctx);
System.out.println("Getting primary key...");
userID = (Integer)ctx.getPrimaryKey();
System.out.println("Primary key is done...");
ps = con.prepareStatement("INSERT INTO TLogon (Id, Login, Password, Privilege) VALUES (?,?,?)");
System.out.println("Inserting data...");
ps.setInt(1, userID.intValue());
ps.setString(2, userLogin);
ps.setString(3, userPassword);
ps.setString(4, userPrivilege);
ps.executeUpdate();
return aUserID;
catch (Exception e) {
throw new CreateException(e.toString());
finally{
closeStatement(ps);
closeConnection(con);
public Integer ejbFindByPrimaryKey(java.lang.Integer pk) throws FinderException, EJBException {
Connection con = null;
PreparedStatement ps = null;
try {
con = getConnection();
ps = con.prepareStatement("SELECT Id, Login, Password, Privilege FROM TLogon WHERE Id = ?");
ps.setInt(1, pk.intValue());
ps.executeQuery();
ResultSet rs = ps.getResultSet();
rs.next();
return pk;
catch(Exception e) {
throw new FinderException (e.toString());
finally {
closeStatement(ps);
closeConnection(con);
public void ejbPostCreate(Integer aUserID, String aUserLogin, String aUserPassword, String aUserPrivilege) throws CreateException, EJBException, SQLException {
/* Write your code here */
public Collection ejbFindAllUsers() throws EJBException, FinderException {
Connection con = null;
PreparedStatement ps = null;
try {
con = getConnection();
ps = con.prepareStatement("SELECT Id FROM TLogon");
ps.executeQuery();
ResultSet rs = ps.getResultSet();
ArrayList v = new ArrayList();
Integer pk;
while(rs.next()) {
pk = new Integer(rs.getInt(1));
v.add(pk);
return v;
catch(Exception e) {
throw new FinderException(e.toString());
finally {
closeStatement(ps);
closeConnection(con);
public Integer getUserID() throws RemoteException, EJBException {return userID;}
public void setUserID(Integer param) throws RemoteException, EJBException {this.userID = param;}
public String getUserLogin() throws RemoteException, EJBException {return userLogin;}
public void setUserLogin(String param) throws RemoteException, EJBException {this.userLogin = param;}
public String getUserPassword() throws RemoteException, EJBException {return userPassword;}
public void setUserPassword(String param) throws RemoteException, EJBException {this.userPassword = param;}
public String getUserPrivilege() throws RemoteException, EJBException {return userPrivilege;}
public void setUserPrivilege(String param) throws RemoteException, EJBException {this.userPrivilege = param;}
private Connection getConnection() throws SQLException {
InitialContext initCtx = null;
try {
initCtx = new InitialContext();
DataSource ds = (javax.sql.DataSource)initCtx.lookup("java:comp/env/" + users_res_ref);
return ds.getConnection();
catch (Exception e) {
throw new EJBException(e);
private void closeStatement(PreparedStatement ps) {
try {
if (ps != null) {ps.close();}
catch (Exception e) {
throw new EJBException(e);
private void closeConnection(Connection con) {
try {
if(con != null) {con.close();}
catch(Exception e) {
throw new EJBException(e);
What i do wrong?
Please help!!!!

Very BIG thank you!!!!
That's right, but i must delete this method only in ejbCreate?
And i have a next exception: java.sql.SQLException: ORA-00947: not enough values. Why?
Here is my code db:
CREATE TABLE "SYSTEM"."TLOGON" ("ID" NUMBER(20) NOT NULL, "LOGIN"
VARCHAR2(20 byte) NOT NULL, "PASSWORD" VARCHAR2(20 byte) NOT
NULL, "PRIVILEGE" VARCHAR2(20 byte) NOT NULL,
CONSTRAINT "ID" PRIMARY KEY("ID")
USING INDEX
TABLESPACE "SYSTEM"
STORAGE ( INITIAL 12K NEXT 12K MINEXTENTS 1 MAXEXTENTS
2147483645 PCTINCREASE 50 FREELISTS 1 FREELIST GROUPS 1)
PCTFREE 10 INITRANS 2 MAXTRANS 255)
TABLESPACE "SYSTEM" PCTFREE 10 PCTUSED 40 INITRANS 1
MAXTRANS 255
STORAGE ( INITIAL 12K NEXT 12K MINEXTENTS 1 MAXEXTENTS 249
PCTINCREASE 50 FREELISTS 1 FREELIST GROUPS 1)
LOGGING
And my client:
package ejb.client;
import javax.naming.Context;
import javax.rmi.PortableRemoteObject;
import ejb.TestingHome;
import ejb.Testing;
import java.util.Collection;
import java.rmi.RemoteException;
import javax.ejb.FinderException;
import javax.naming.InitialContext;
public class TestingClient {
public static void main(String []args) {
try {
System.out.println("Step #1");
Context initial = new InitialContext();
System.out.println("Step #2");
Object objref = initial.lookup("java:comp/env/ejb/SimpleTesting");
System.out.println("Step #3");
ejb.TestingHome home = (ejb.TestingHome)PortableRemoteObject.narrow(objref, ejb.TestingHome.class);
System.out.println("Step #4");
ejb.Testing aTesting;
for(int i = 0; i < 3; i++) {
String login = users[0];
String password = users[i][1];
String privilege = users[i][2];
System.out.println("Adding user..." + login + "\n" + password + "\n" + privilege);
home.create(new Integer(i+1), login, password, privilege);
Integer i = new Integer(2);
home.create(i, "Zatoka", "password", "admin");
catch(Exception e) {
e.printStackTrace();
//private static String JNDI = "ejb.TestingHome";
private final static String[][] users = {{"Zatoka","*****","admin"}, {"Ivanov","234fds","user"},{"Petrov","dcd2","user"}};
BIG thanks!!!

This product is not available in the Australian Store

I've moved from the UK to Australia and changed my Apple ID from a UK account to an Australian account (i.e. changing CC and address details).
I've found however that certain content that I've purchased from the UK Store is not available in the Australian Store. The first example I've noticed is Iron Man 3 - so now when I'm attempting to download the movie, I get "This product is not available in the Australian Store" an am unable to download the content.
What's the recourse in this situation? Is there any way to download the content without changing back to the UK Store?

Hope that works.
It is a violation of the itunes store terms of use to use the U.K. itunes store unless you are located inside the borders of the U.K.
Cloud is no substitute for a backup. You should always maintain a backup copy of everything that you do not want to lose.
Hope everything goes well.

Security Question - Public Key not available

Hello! I am trying to access some online class, but I'm having difficulty accessing them. I tried looking at the log and I found this:
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Thanks Mark M - That was the issue.
Of all the documentation in books and online i saw, basically say:
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The fourth step i guess is to make sure your app level authorization is set appropriately as well.
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Adobe Anchor Service CS4 Error 1612. The installation source for this product is not available.

Hi,
I've been trying to install CS4 Design Premium, except that I got this message:
Adobe Anchor Service CS4
Error:
Error 1612. The installation source for this product is not available. Verify that the source exists and that you can access it.
What is wrong and how do I fix it? I've installed this on my sister's laptop as well, but I've already uninstall it. Could this be the reason why?
Help appreciated, thanks!

Contact Adobe Technical Support for CS4 installation issues.
The problem has nothing to do with the fact that you already installed the same software on your "sister's laptop as well." And although you have already uninstalled it (and hopefully deactivated it as well), please remember that this software is licensed for a single user! You and your sister cannot somehow share the license.
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"the installation source for this product is not available" error message

I was following directions to update to i-tunes 10, and my computer was trying to shut down in order to restart. It froze, and would not turn off, so I turned it off manually, then restarted. I got distracted and did not wonder why i-tunes did not finish installing. Tried to open i-tunes later from the desktop shortcut and it said something about not being installed all the way, so the shortcut was not valid.
I tried to uninstall all the i-tunes stuff, in order, from my computer to try installing it again, and I cannot uninstall i-tunes!! It gives me this error message; "the installation source for this product is not available" and then gives me a file name to search my computer for, that can't be found. I MISS my i-tunes. Please help! How do I get the old i-tunes version off my computer?

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These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

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just call them...i bought my PB when it came out...but I had an issue recently and called them up and they helped me out....
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I was transferred to the US appstore site by following a link. The product was not available there and I was told to go back to the UK site. But how???

I was transferred to the US appstore site by following a link. The product was not available there and I was told to go back to the UK site. But how???

Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the region where you are located.
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again.

Error: -1612 The installation source for this product is not available. Ver

Hi,
I am trying installing the FA in SAPB12005A SP01 PL36. and I received this error message:
Error: -1612 The installation source for this product is not available. Verify that the source exists and that you can access it.
How can I resolved this?
Regards,
IAN

I am getting the exact same error. How come anyone else did not get it?
The procedure I followed was :
Downloaded and installed the "download manager" first.
Then selected all product updates from BOXI3.1 Enterprise
It downloaded 58 items. After an inquiry I came to know that you need to install only the latest patch, i.e. Patch 1.7 will include all previous patches. So I was running 1.7 and getting this error constantly, and unable to install it at all.
I tried downloading it from different places and networks, same error persists.

HT1923 I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
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(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
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Product category not available error in SAP CRM 7.0

hi Gurus,
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but then i went back and checked for category and hierarchy in CRM system ..it is showing all there and it is downloaded form R/3 system.
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Thanks,
gaurav

Hi,
I believe all the categories which you are viewing currently in the pop up are from a single hierarchy ( Most probably R3PRODHIER). And the categories which you are looking for is probably from a different hierarchy ( R3MATCLAS, R3PRODSTYP etc.).
By standard, for sales applications only R3PRODHIER is supported. Please have a look at the IMG path Cross-Application Component->SAP Product-> Product Category->Assign Category Hierarchy to Applications, where you can verify this. If you are so particular about using categories from a different hierarchy you might need to change this setting - I am not sure about other implications that can cause if you change that like downloading from R/3 etc.
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Product ID and product Key not working on outlook.

Hello.
So I have a MacBook Pro and I bought Office Mac 2011.
I got it around 2 years ago and I installed Word, Excel, and Power Point with no problems... I didn't install
Outlook at the time because I didn't think I would need to use it. Now I want to
install it and the software is rejecting my Product Key. So I came to the website and typed my Product ID and same thing, it says not working.
I don't know what to do to fix the problem!
Anybody could help me, please?

Hi,
Which edition is your Office 2011? Outlook is not included in Home & Student version:
http://www.microsoft.com/mac/buy
If you want to receive more information about Office 2011 , I recommend you post this problem in Office for Mac forum:
http://answers.microsoft.com/en-us/mac
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share
their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
TechNet Community Support

XML errors message (Product key not found/Invalid) in SNC5.1

Hi,
I am working on SNC project which includes POC scenario.I have completed all the required configuration in R/3 4.6c and SNC5.1 system. The master data (mat, plant,vendor and Info records) are CIFed from R/3 to SNC, BP and MoT created in SNC. All the MD BAdIs are implemented in SNC. I am trying to post a PO from R/3 to SNC, IDOCS are successfully generated, PI has converted the IDOCS into XML messages, but i am getting XML error in SNC system (sxmb_moni) which states-
1) Product key 000000000123456 (category ID) not found
2) Item 00001: Product is missing or invalid
3) Order, item 00001: Product 000000000123456 does not exist
4) BOL processing failed. XML-message inbound processing has been terminated.
I am able to post the PO successfully in SNC Web UI which has alpha numeric product number (eg- 1120-110), but products with numerical value leading zeroes (eg- 000000012345) do not get posted. These product IDs give error in SNC sxmb_moni.
I have set up the output format of product number with 40.
Appreciate your help.
Is there any kind of configuration required for leading zeroes in any of the systems (R/3,PI or SNC)
Appreciate your help.
Regards,
Edited by: Dmohite on Jun 11, 2009 11:09 PM

Hi Bharath,
Were you able to over come the error for products in the XML message? I have same issue, can you please briefly point me in right direction?
I am facing the error message " Product key 0000000000xxxxxxx (category ID) not found". can you please briefly mention how did you resolve?
In my case, the XML message had product number '000000000070000598' and I tried to implement BAdI to make the product number appear as '70000598' and still it failed.
Thank you in advance
Best regards
Vivek
Thank you in advance.
Best regards
Vivek

Product key not valid error while installing CRXI

Post Author: JSC
CA Forum: Upgrading and Licensing
I purchased CRXI a few months ago, but waited till I had my new hard drive in place before.
At the "user information dialog I entered the only product key code I could find in the case, attached to the third CD pocket in the case.
Result: "Product key code XXXXX-XXXXXXX-XXXXXX-XXXX is not valid or has expired."
However I can see now that it is the activation code for "Cyrstal Reports Server XI R2"
There are stickers in the case with a shorter code "14-5XXX8-0XXXXE" I had also tried this code, but the error is the same.
I hope I don't need an ealier vesrion of CR in place. I hace CR9, however it is not here with me at this time.
Any ideas

I think you still have to install a profile on the device with that type of license... no?

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