Prospective Move From Sky Unlimited Broadband to B...

Hi all
Download speed is what I am seeking and I understand that my exchange "west ayton" will be be moving to Superfast Fibre Broadband between this month and September.  I am keen to move across and have some questions regarding the Modem (or modem/router) that BT will provide.
I gather the BT Home Hub 4 has still only got one gigabit lan port which I think is pathetic in this day and age so my first question is - " will the provided router/modem be capable of switching/configuring to modem-only mode?".  I have a decent Router which has 4 gigabit lan ports, expanded recently via a cheap 4 x gigabit switch, which is served by the even more pathetic router provided by Sky.  However the techo's over at the Sky forums told me how to configure it to modem-only mode and this serves my separate router and switch very nicely indeed.  Can the BT Router be configured in the same way please?
Currently I am getting 13.5 Mbps and seemingly, with BT Infinity 2, I should be capable of 58/59 Mbps.  I live 1.5kms from the Exchange and amd wondering how accurate the forecast that BT provide on their website, is?  BT Infinity can get up to 76Mbps it is claimed yet I will only get around 58 - this seems a lot less than the potential is it not?  At 58 Mbps, I will not complain at all - this would be 4.3 times more than I am getting now but nevertheless 76 would be much better although I do know that the maximum will not be possible.  Thoughts anyone please?
Finally I have always  kept my phone line separate to my Broadband packages over the years and now that my Bt Line will be provided by the same Broadband supplier what would be the best packageto go for "Unlimited-wise"?  Or do I have no choice?  I get inundated with marketing stuff from BT which p****s me off but we seem to be stuck with Openreach as the Superfast Fibre Broadband supplier - is this the case?
Thank you for reading and look forward to some answers
roz

Hi rozel,
Firstly Openreach is the company who own the Fibre broadband Infrastructure in your exchange area. Openreach allow ALL ISPs/Communication Providers to use the fibre infrastructure for the ISP/CP's fibre broadband service.
Even though Openreach is part of the BTplc Group, they are a separate business and have to treat All ISPs/CPs equally.
BT Infinity is just BT Retail's brandname for their Fibre broadband service (Both FTTC and FTTP)
Secondary it sounds like your exchange area is being upgraded with FTTC fibre broadband technology. In this case the speed for FTTC is dependent on your distance (your copper line length) from your property to the FTTC Dslam Cabinet.
The further away you are from the cabinet the slower your Fibre broadband service will be.
When you get a FTTC fibre broadband service such as BT Infinity, the Openreach engineer will install a Openreach Fibre Modem aswell as the BT Home Hub.
You can use your own router if you want and know how to set it up, though it is also best to keep the BT Home Hub just in case.
As to who supplies your phone service, BT Retail do not supply just broadband any more. You will also have to have a phone package aswell.
Hope that all makes sense.
Cheers
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

Similar Messages

  • BEEN TRYING TO SWITCH FROM SKY UNLIMITED TO INFINI...

    The grass is not always greener on the other side! Althought it certainly looked that way when I decided to switch provider to take advantage of the BT Sport package.
    I ordered the full monty Infinity, Phone, Broadband and TV package and did so via a cashback website. Strangely the next day they created separate order for just a phone install and my cashback track "failed". (saving BT £120). Although I've waited so long now I launched an investigation using my own evidence to Quidco and it was granted again!
    My Phone line was switched over pretty quickly (realised later that once your phone line has been switched to BT, to switch back to Sky and use their equipment at the exchange would cost a fee of £50! grrr). So I started to feel a little trapped. But tried to be positive.
    Unfortunately nothing else happened. I called BT who initially denied there was any order for anything else. Luckily I keep screen shots/emails + original details of my order much to their embarassment. They apologised but insisted they should put order again immediately on phone. (which would have saved BT more cashback but I said no thanks I will do it online). I tried to cancel everything but here I was told I would have to pay £50 to switch phone line back. The cheek! Trapped.
    I got a date 23rd of July for my switch over to Infinity, BT Vision Box arrived, engineer booked in on a 8am-1pm slot. Things were looking positive. Took day off and engineer was late but he did ring me to warn me in his defence. He seemed very competent and knowledgeable. After 5 hours though he said he had to leave and that he couldn't get it working although he thinks he cleared a fault on the line. I'm in IT and had a friend who used to be Openreach engineer. So we discussed in detail the situation.
    Obviously I do not know for sure, but appears that my FTTC service was a no go because the local Cabinet had no spare ports only five broken ones (he tried about 3 of these). He said he was not sure when more would be provisioned. (I thought surely in advance they would reserve one or check this!). Imagine ordering a Tesco grocery delivery only for the driver to turn up saying unfortunately they didnt have anything for me.
    But asI had been messed about for 6 weeks I thought BT will be straight back tomorrow to fix this. Engineer told me I would get a call next day. Heard nothing. I rang up 2 days later to be told the engineers were "deciding" what to do next. Never got a call back.
    Unfortunately thats where I have been ever since. Only yesterday was I promised a new engineer on 14th of July after another two calls I made to India and 40 mins on phone talking to very nice but time consuming operators:
    KULJEET FINGH (promised me a call back)
    SWATI KUMARI - very helpful and believes she has fixed this.
    I have had about 3 missed calls from scottish sounding customer service reps but they do not leave me a number to reach them. When I do call I get the India overflow or level 1 scripted service who don't know anything about the voicemails I received or my previous calls. Each calls takes ages to get through navigation then explain the situation.
    So now I am thinking to myself, why oh why should I let them make me wait about another two weeks. I am struggling to find a reason to stick with BT.
    Should I give up and give let Sky try and install Fibre?

    Well I have an update. I decided to stay as I was so far down the road. They gave me an engineer appointment of 14 of August which was totally disgusting.
    I rang up to complain and was promised a call back as they tried to expediate my request. Never happened.
    Whilst on these calls I also questioned the validity of sending another engineer unless they first checked that my local cabinet hard an available fibre port. I was promised and promised that they would put the notes on the call and it would not be a wasted engineer visit.
    Engineer came today. Wasted visit - no ports on the cabinet.
    He was not even sure why he was sent there knowing there were no ports. Talk about the blind leading the blind.
    The incompetency of this corporation is absolutely astounding even when their customers are telling them they are going to fail they lie to your face just to appease you on the phone and move you on.
    So I ordered my switch from sky to BT on June 6th.. and so far all I have is a phone line.
    On top of this I noticed that they have charged me a late payment fee by DD and full line rental for first month. BT were so slow at installing it all that my up front line rental apparently did not cover their initialy switch over. Despite telling me I would not be charged I have been charged.
    Now as a web designer I am now tempted to create basic website and use my SEO skills to push it to top of google rankings sharing with everyone of my experience of BT.

  • How do i transfer  movie from Sky+ hard disc to imovie?

    Struggling here guys. Is this operation possible?
    Need to edit a tv programme using imovie, and it is recorded on sky+ hard drive.
    Thought maybe i could use a dvd recorder to get the footage, and then play dvd on my g5 imac. How would I then be able to import it into imovie?
    My dvd recorder is dvd+r and dvd+rw, will this work?
    No ilink output on sky box just usual scart, optical etc.
    New to Macs and really need a soloution for this as the footage is stuff that i am in (im an actor) and i want to make up my own showreels instead of forking out a fortune for someone else to do it.
    Thanks in advance.

    You have two options.
    1) In this context, the sky box is like a VHS VCR:
    From VHS to DVD
    Give New Life to Old Movies
    http://www.macworld.com/2004/05/features/fromvhstodvd/
    2) You can rip the finished DVD:
    http://www.danslagle.com/mac/iMovie/tips_tricks/6010.shtml

  • Sky LLU broadband to BT Infinity move going wrong

    Hi,
    My parents place has been struggling along with 2mbit/sec Sky LLU broadband for ages. I saw that there was a decent deal going for the tv/broadband/phone so helped them order it. Booked the engineer for the 17th December.
    They've now been told there is a delay with the order and they need a 'cease date' off Sky and the order may be delayed. 
    As far as I understand from LLU to BTwholesale FTTC does not require a MAC code or anything else. BT are in the driving seat and it is up to us to tell Sky we don't want to do anything.
    Can someone see what has went wrong here? I'll be really annoyed if they miss that 17th date because I dobut there are any more appointments until after NY now, which will leave them without TV over Christmas (cancelled the TV to line up roughly with that date).

    Hi martinald, 
    Thanks for your post. 
    Have you been notified about this order yet? If you need my help please send me in your details using the "Contact The Mods" link found in my profile.
    Cheers,
    OlgaC 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • From SKY BB to BT Infinity

    Hi guys,
    Just cancelled my SKY package there - phone line, broadband, and sky tv. So I have until the end of next month before I move to a new provider.
    Was wondering if I get the BT £40 package, with TV and unlimited broadband, how long will it take BT to come over and install since time of ordering. SKY say it will take 14 days for them to be 'removed' from my line, something like that anyway.
    So, does anyone have any experience with this, why should I order BT and will I receive any downtime on my phoneline/internet.
    Cheers,
    Cab

    thecab wrote:
    Thanks for the replys, 
    I have read up on the forums here so I have seen both sides. But I going to go for it and order tonight, as I want my apparent 32mb download speed, not my pathetic current max 2mb ADSL connection.
    As for SKY, I have their service until the end of next month, but can do what I want to the phone line in about 10 days so I hopefully dont go without service (would be a bit of a nightmare!) and hopefully BT sort there stuff out with no problems!
    Cheers guys,
    Ill try and post what happens, just incase there is someone in the future looking to know. 
    Hope everything goes alright for you.
    As has been said in a previous post, telephone wise you should not be down for any length of time, you possibly will not even know it has changed. BB wise, there will be a few days delay
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Upgrade to BT Unlimited Broadband Extra at a disco...

    I've received an email from BT which starts:
    'Last month you had to pay a bit extra for going over your monthly usage limit. You don't want that, and we don't want that – so how about a really special deal on unlimited broadband? We'll give you totally unlimited broadband and Unlimited UK* Anytime Calls for only £23 a month plus your usual line rental throughout. That's £5 lower than normal. You won't see this price advertised.'
    I'm already on unlimited, I didn't pay any extra last month, I'm already paying less than the offer.
    This is at best misleading, and at worst a blatant lie to try to get me to pay them more money.

    I have received one of these and TBH it looks pretty genuine to me, it arrived on my email address that normally does not get any junk or spam, it has all the BT logos on and links to BTcom   the letter is signed by -:
    Libby Barr
    Managing Director, BT Sales and Service
    I did get an email last month as I had used 7Gb of my 10Gb cap and I have been contemplating upgrading to unlimited.
    I have not clicked any of the links within the email but TBH it looks very genuine to me.
    I hope someone from BT can confirm whether it is or not
    Below is what the email states (I have removed the HTML and links)
    Hello,
    Last month you had to pay a bit extra for going over your monthly usage limit. You don't want that, and we don't want that – so how about a really special deal on unlimited broadband? We'll give you totally unlimited broadband and Unlimited UK* Weekend Calls for only £18 a month plus your usual line rental throughout.1 That's £3 lower than normal. You won't see this price advertised.
    Do loads more online and never worry about extra charges
    You can get carried away streaming movies, watching Catch-up TV, downloading music and playing games all day, every day without having to think about usage limits. And unlike some providers, we'll never slow you down even at busy times.
    Get extra broadband features and calls too
     •     To help protect your computer from malicious viruses, BT NetProtect Plus security software is included.2
    •     Your BT Cloud storage will increase from 2GB to 50GB to help keep your precious files safe.3
    •     You'll also get Unlimited UK* Weekend Calls for landline calls to your family and friends and 0845 and 0870 numbers.4
     Get rewarded today
    To upgrade to totally unlimited broadband and Unlimited UK* Weekend Calls for £18 a month, click below now.

  • HT1657 Is 18 hours normal to download an HD movie with a good broadband connection?

    Is 18 hours normal to download an HD movie with a good broadband hardwired connection?? This is my first attempt to rent an HD movie for the evening. At this rate, will be watching it tomorrow. Anything I can do on my end? Help!

    No that's far from normal.

  • HT4262 What do I have to do to my Apple Extreme to switch it from a DSL broadband modem to a cable modem?

    What do I have to do to my Apple Extreme to switch it from a DSL broadband modem to a cable modem?

    Did you do the factory reset of the AE?? That is necessary. The AE keeps too many values from the last setup to easily move to a new configuration.
    The quick method of factory reset.
    Please look at Time Capsule (TC) as the same thing as the Extreme.
    Power down the TC.
    Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
    (I fix TC and have several reset levers bent over and jammed or broken off).
    Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
    Keep holding in reset for about 10sec until the front LED flashes rapidly.
    Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
    The power cycle of the cable modem is very important.. it has to be off completely for 20min and sometimes longer.. overnight. Some battery backup version modems do not go off without removing the battery.. even unscrew the coax cable.
    Make sure when you power up the modem only the AE is plugged in. Make sure the AE is set to router mode.. DHCP + NAT.. and is plugged in WAN port to the LAN port of the modem.
    If you keep having trouble post again..
    We need to know the model of the AE and firmware it is running.
    Also what version utility on what OS you are setting it up from.

  • We used to be able to watch rented movies from Apple TV right away.  Now it takes hours.  Is there a setting to change?

    We used to be able to watch rented movies from Apple TV right away.  Now it takes hours.  Is there a setting to change?  They used to start playing after a few minutes of starting the download but not now.  What's up?

    Pat, I've been experiencing this issue intermittently for weeks.  It seems to occur with HD content --including HD trailers --exclusively.  Tonight has been no exception.
    I have done considerable troubleshooting to try and isolate the cause.  My results suggest that Apple's servers are to blame but I've not seen many others reporting this issue in these forums lately.
    I live only 170 miles from Apple's North Carolina server farm.  I assume my iTunes rentals are being fed from there.  My broadband connection is a fast one (30Mb down) and consistently tests near that speed when this issue occurs.
    I have both a first and second generation AppleTV.  When this issue occurs, I will change devices and rent the same movie to see if th device itself is to blame.  The issue affects both.  I have tried using an ethernet connection instead of my Airport Extreme's 5Ghz wireless connection but that does not remedy the issue.
    So... my broadband connection is more than capable, my router is performing optimally (I recently had my local Apple Store test it as well), and neither of my AppleTV's is immune to the issue, so...  it must be on the delivery end.
    Unfortunately, Apple does not post the status of their iTunes Store's servers like they did with their MobileMe servers.  They should.  In fact, the AppleTV should display a status message when Apple's iTunes servers are experiencing technical difficulties or heavy network traffic.
    I was an early adopter of AppleTV.  It has not been problematic until now.  This is trying my patience.  My advice is that you request a refund everytime this happens.  I do.
    I am taking this matter to the VP of iTunes services.  If Apple's servers are choking, or if their streams are being throttled by ISP's, or internet TV is too ambitious for this country's internet infrastructure, I deserve to know.

  • Post Moved No-phoneline-after-switching-from-Sky...

    Moved http://community.bt.com/t5/Phones/No-phoneline-aft​er-switching-from-Sky-to-BT/td-p/782646
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    andyfbartyla wrote:
    ....................To make matters worse, the guy who fitted the broadband wore his dirty shoes on my cream carpet, and left me to clean it up! never again! once bitten, twice shy! 
    It would have been the same engineer if you had gone from BT to Sky. Openreach own and maintain the external cable network for all comms providers (unless you are in a cable TV area)
    If you have had a problem with the engineer and his muddy boots you can contact Openreach HERE//.
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Hi! I'm from Brazil and I'm having troubles with subtitles. Watching movies from iTunes and Netflix, the subtitles shows yellow, too small and into gray boxes! I'm having this kind of trouble with my iPad also.

    Watching movies from iTunes and Netflix, the subtitles shows yellow, too small and into gray boxes! I'm having this kind of trouble with my iPad also.

    Solution found.
    I am a Vodafone customer and installed the Vodafone app which asks you to turn off wifi connection on installation as it needs to communicate with their servers over 3G.
    After restoring the iPad via iTunes this is the only app that I did nor re-install and seems to be too much of coincidence that while in full screen view watching films my wifi is switched off and 3G data connection is established 10 - 15 minutes into a fiilm and my data allowance gets eaten up!
    I would also get push notifications from Vodafone saying "my daily data usage was almost used" with this app installed.
    Have tested and on 3rd time watching sky go still wifi is on after 30 mins.
    DO NOT INSTALL VODAFONE APP FROM THE APP STORE.

  • Changed from sky to bt infinity now connection slo...

    I have just changed from sky broadband to bt infinity. I've managed to connect my daughters ps4 to the internet but the connection is really slow and keeps dropping so she can't play online even when no one else is using the Internet.  If someone else wants to use the Internet she can't play at all! Do I have to adjust the settings on the ps4 or the home hub 5, when setting up the ps4 I used auto settings.
    Please could someone let me know what to do
    Thanks in advance

    turn off smat setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
     are you connecting wired or wireless?
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • From Sky ADSL to BT Infinity2 - effect on Free eve...

    Currently have our phone with BT and we have free evening and weekend calls. We pay monthly via direct debit.
    If switching our broadband from sky adsl to bt infinity 2, will we still get free evening calls?
    We would like the £50 Sainsburys voucher and to pay for line rental upfront for 12 months so how would this effect the current direct debit? Perhaps pay for everything online then phone to cancel the direct debit? But would this also cancel the free evening calls? I understand this is £2pm so can this just be re-bolted on?

    If you contact the BT Options Team 0800.800.030 they should be able to advise you.
    If you qualify for the Sainsbury vouchers make sure that you order online as you will not get the Sainsbury Vouchers if you order by phone.

  • Moving from Sky Fibre to BT Infinity

    If I switch from Sky fibre to BT Infinity will I need to have an engineer visit or will it work like with normal broadband, just get a router and plug it in on activation date?

    john46 - would that it were as simple as you say (I agree it should be).
    I ordered a migration from a Plusnet Fibre trial to Infinity2 on 10 June - as from 27 June I have had working BT services BUT neither the 2 engineers who have been to my house nor the half-dozen BT call centre staff to whom I have spoken, nor anyone at the Correspondence Centre, nor the mods on this forum have been able to get the broadband activation completed - I am being expected to wait until 10 July!
    Needless to say, despite Plusnet acknowledging the transfer, they are still billing me for both telephone and broadband as if nothing has happened.
    I will be escalating my complaint tomorrow with Ofcom and my MP.

  • Apple TV is a Joke when downloading movie from iTunes

    I attempted to download a movie from iTunes as a rental. It has taken 3 nights. Every time I go into iTunes to watch my movie it starts the download process all over again. Last weekend, 5+ hours to download. Let it run overnight tried to watch it this past Saturday. Again, started to to download from the begining, 5+ hours and I again let it download over night. Attempted to watch again, stated to download from the very begining again, another 5+ hours. Today, I tried to watch my movie, it is not downloaded. Trying to download for another 4+ hours. To boot, it now says I have 23 hours left to watch my movie.
    Using Apple TV 2 --> using a ethernet cord.

    That is likely contributing to your issue. Especially if it is not consistent. 6mbps is required for instant HD, you can check to SD in the settings. Did you check for interference via ethernet and www.istumbler.net or how did you come to that conclusion?
    Here is some info on DNS
    Verify DNS and network settings
    If you are experiencing abnormal wait times when attempting to purchase or rent on your Apple TV, it could be due to changes made to your network settings (such as the DNS address on your Apple TV and/or router or base station). You should use the default DNS entry supplied by your ISP, on both your Apple TV and router. Changing the DNS entry may result in a longer time before playback begins. Also, you should configure your Apple TV to use DHCP for the network setup, unless you have a custom network with specifically-assigned IP addresses.
    To configure your Apple TV to use DHCP, from the main menu, go to Settings > General > Network > Configure TCP/IP. In the Network Setup page, select the "Automatically" option.
    Once you've confirmed that your Apple TV and router or base station are using DHCP without a custom DNS entry, power-cycle your Apple TV, router or base station, and broadband Internet modem.

Maybe you are looking for