PSTN Usage in Voice Policy

Hi
I am using only one PSTN gateway in my setup to connect Local mobile numbers/National LAN line numbers or international numbers.
Now i want to define PSTN usage to my 3 types of users
1. Local Mobile call users
2. National Mobile/LAN Line number call users
3. International call users
Now i created a dial plan with set of normalization rules for all calls dialling configuration and 3 voice polices for those users. In this case,
should i use same PSTN gateway as PSTN Usage in voice policy configuration?
if i set how it will restrict users on 3 types of calls for those users?
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Thanks Chandru CT-HCL
Thanks Chandru CT. MCITP

Hi Thanks for your repies.
I understand. I have to use same PSTN gateway for all 3 PSTN usage records and associate with Voice policy. I create like this.
A user (Only Local Calls - Voice Policy 1)
B user (Only National Calls and Local Calls - Voice Policy 2)
C user (Only International calls, National calls and Local Calls- Voice Policy 3)
My question is
for each PSTN usage i have to define route. how to define route in this below attached image in each PSTN usage record that makes differnces on calls for those users.
I did configure all ignore numbers or addition numbers to make E.164 in normalization rules.
Ex: A users want to dial only local numbers +919003112485 ok. for this what i want to build pattern in route page?
B users want to dial local numbers and national numbers +919003112485 or +914412345678. for this what i want to build pattern in route page?
give me some examples configure route for local/national/internationa call routes.
Thanks
Chandru. R
Thanks

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PSTN Usage in Trunk Configuration

Hello
What is the usage of PSTN usage in the Trunk configuration tab?
I notice that it is not related to anything except the inter Trunk routing
http://masteringlync.com/2013/06/07/inter-trunk-routing-deep-dive/
I have Lync setup and I can route calls (using voice policy- PSTN usage )from the Global trunk configuration which has no PSTN usage assigned to it
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Hi,
PSTN usages are the link between a voice policy and a route. PSTN usages can contain multiple routes, and can be assigned to multiple voice policies. A PSTN usage record specifies a class of call (such as internal, local, or long distance) that
can be made by various users or groups of users in an organization.
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You can refer to the link about Enterprise Voice Best Practices in the link below:
http://ucken.blogspot.in/2011/01/enterprise-voice-best-practices-in-lync_21.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
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New Dial plan & Voice policies not taking effect with Polycom CX 600 Desktop Phone in production deployment, Worked fine in Testing

Hi,
We are in the process of Migrating Cisco CUCM & Voice Gateway (From another vendor to Cisco).
The requirement is all internal calls between Cisco IP Phones & Lync to be flown through CUCM. Means internal extension to extension. Remaining all calls like Mobile, National, International, Toll Free, Emergency, Shared numbers calling to be routed
to Cisco Voice Gateway.
We created the test dial plan, Voice policies, Route and assigned it to couple of user from Lync (2 extensions) and from Cisco side we have taken 2 IP Phones which is pointed to new CUCM. We tested all below scenarios,everything was working fine.
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Lync to Cisco Call using internal Extension number – Routed through Cisco new CUCM
Cisco to Lync Call using internal Extension number – Routed through Cisco new CUCM
Lync to Hotline Numbers (66XX, 68XX Numbers) – Routed through Cisco Gateway
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Lync to Mobile Phones – Starting with 05 contains exactly 10 digits - Routed through Cisco Gateway
Lync to International Numbers – Starting 00 contains at least 11 digits - Routed through Cisco Gateway
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Call Transfer – To another Lync Extension, Cisco Extension, Landline, Mobiles, International Number
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Call Forwarding – To another Number, Voice mail
Response Groups
Click to call – As if user try to place a call by directly click the number from Outlook, Websites will be in E.164 format
Dial in meeting – Conference calls are works fine
But when we roll out to the production we are facing issues listed below
1) The phones we used during testing are working which is using same dial plan, Voice policy, Route, PSTN Usage. But from production most of the phones are not working (using the same dial plan, voice policy, Route). Also Problem is only with external calls
as the internal calls are working fine between Cisco & Lync even in production (Routed through CUCM) NOTE: All incoming calls are working fine (From international, local, national, extension)
2) How long its going to take for Lync to push the new voice policies, Dial plans to the Phones?
3) Is there a way to forcefully update the policies, dial plans to the Phone?
4) Also the environment is using over 100 dial plans, so I just copied and pasted the Normalization rules that we tested and working fine. Most of the dial plans are assigned to individual users as every dial plan contains a normalization rule for
international calling with Unique Prefix (Example: User John international Normalization rules says #1234#00#CountrycodePhonenumber, means if John has to place the international call he need to dial #1234# followed by 00 and then country code, then actual
phone number). In this case how long its take for the users / phones to get updated with new dial plans?
6) Is it recommended to use multiple dial plans ? What are the best practices?
5) Also calls are working fine one & failing on subsequent tries. Means when I dial first 1 or 2 times. Call fails, but when I try 3rd time and subsequently it works. After some again there will be failure during 1 or 2 attempts. Why is it so?
6) After updating the dial policies, voice Route, Voice policies If i reboot all the phones from Switch, Will the changes take effect immediately?
7) Also when some one calling from mobile or external number to Lync extensions they cant here any Dial tones or caller tunes? Its working fine when they call Cisco Extensions. Also to Lync its working if we dial in E.164 Format, if we dial like 023XXXXX
format its not working. Any guess about this issue?
Waiting for some one to help,
Best regards
Krishna
Thanks & Regards Krishnakumar B

Hi,
1. As all incoming call worked normally, please double check outgoing ports for Lync FE Server and Mediation Server.
You can refer to the link of “Ports and protocols for internal servers in Lync Server 2013” below:
http://technet.microsoft.com/en-us/library/gg398833.aspx
2. When an administrator makes a change to Lync Server (for example, when an administrator creates a new voice policy or changes the Address Book server configuration settings) that change is recorded in the Central Management store.
In turn, the change must then be replicated to all the computers running Lync Server services or server roles.
So it may not replication completely immediately.
3. You can run the following cmdlet with Lync Server Management Shell on FE server to
forcibly replicate information to a computer: Invoke-CsManagementStoreReplication
4. As you used over 100 dial plans, it may be the issue of multiple dial plans. Would you please tell us why you created different dial plan for individual user with unique prefix?
5. Multiple dial plans and undue normalization rules may cause call fail. You can double check the normalization rule.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Is there any other way to achieve per user call forward restriction other than to create multiple voice policies?

Hello,
We mentioned the environment details below:
Environment
In our PBX environment, currently a user can forward calls to any local (within a region) internal extension. But for external PSTN call forwarding, a user needs to send a request and be approved by their manager. And the forwarding restriction
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rü
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Questions
Is there any other way to achieve per user call forward restriction other than to create multiple voice policies ? MSPL may be ?
2. Is there a limit in the number of entries you can have on the Route pattern matching regex expression ?
Please advise. MANY THANKS.

1) I think multiple policies may be your best bet, though it's not a fun one to manage, I agree. MSPL could do it, but it would be more complex to maintain in the end. Even gateways have limitations on routes.
2) I'm not aware of a limit, though I'm not saying there's isn't one. But if you hit it, you could move to a second usage/route combo.
I'd suggest building out some PowerShell usage/route creation/organization script for this so it's not something that would need to be maintained within the GUI.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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Hi Guys,
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I'm curious what happens if you try this:
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Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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We're just testing some Enterprise Voice stuff within our Lync Environment but there's still one Thing not clear to me: On the specific user tab, we're able to assign a "Dial plan policy" and a "Voice policy"
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Typically you'd do it the other way around, you'd translate 1111 to +402221111 so that it's in proper E.164 format, and you'd have your routes match that.
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The normalized number is compared against the voice policy, which will match if it finds a route that matches that's tied to the policy through a PSTN usage.
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What kind of errors are you getting and do you get a "pass" in the Lync Control Panel -> Voice Routing -> Test Voice Routing when you enter the information? If not, you've got a typo or misconfiguration somewhere and giving more detail
will help.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Requirements and conditions for PSTN reroute

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enable CAC for PSTN reroute to work?
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This was a very interesting explanation about "PSTN rerouting"
Intercluster
Routing Component
The Intercluster routing component is responsible for
routing calls to the callee’s primary Registrar pool. If that is unavailable, the component routes the call to the callee’s backup Registrar pool. If the callee’s primary and backup Registrar pools are unreachable over the IP network, the Intercluster routing
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https://technet.microsoft.com/en-us/library/gg425812.aspx

IT Policy Removal

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For example, under Options>Status and typing BUYR - the voice and data usage showed IT Policy Enabled. Under Options>Security Optoions>General Settings, it displayed the IT Policy with the company name.
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1. Yes.
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Can we make calls from Lync to long distance telephone numbers?

Hi,
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http://technet.microsoft.com/en-us/library/gg412876.aspx
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MTN numbers in usage stats - how to determine where they originate

Evening all,
I could not find an appropriate category for this question. So I am hoping here is ok.
In MyVerizon, under usage statistics > voice calls I see occasional MTN numbers show up. I was told these are Mobil Telephone Numbers, however the numbers never make sense. For example, one is "0000032665". Any idea what this number represents and how I might determine the actual number that generated this call? I could not find any information on the Net about how to trace these numbers. Without that information there's no way to stop them from calling.
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That is a text to or from a facebook account

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Edited by: Shomit Sahdev on ६ जून, २०१० ११:३२ अपराह्न

Hi RaJdeep,
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PSTN Usage in Voice Policy

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