Pulling messages from a mailbox - Unity Connections 8

Hello,
I have a teacher with 20 or so messages from a crazy parent for I need to archive for potential legal reasons. How can I export a single mailbox and save it as a bunch of audio files? I've seen documention on export messages, but that was directed at people migrating or upgrading.
Thanks in advance.
-Ian

COBRAS is normally the tool we use to export mailboxes; however, that will store it in a Microsoft Access database. Your best bet is likely to enable IMAP access for that subscriber and just add the account to Outlook/Thunderbird.

Similar Messages

Import Export from CUE to Unity Connection 8+

After looking on CiscoUnityTools.com I see there is one CUE tool for importing Users and recorded name WAVs from CUE into Cxn 8+
Does anyone have a method for moving all the users AND voicemails from CUE systems into Unity Connection, any version?

Hi there,
There are no "free" tools that will migrate greetings and messages
from CUE to Connection.
The one place to look is @ Cisco partner CommonVoices "Now There";
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/solutions_partner_cuc.pdf
They do claim to;
Switch from any traditional
system to Cisco Unity®
Connection
• Greetings, name
announcements, existing
messages, and call trees are
all retained along with
message status
• 10 years of experience
migrating millions of mailboxes
worldwide
http://www.commonvoices.com/products/NowThere.php
What many people do when migrating to a new voicemail system is to leave the
old system accessible for a period of time so that users can access their old
messages. This is what we did when migrating from Octel to Unity Connection
Cheers!
Rob
"What you don't have you don't need it now"
- U2

Modify Calendar item gives "You don't have the permissions requied to send messages from this mailbox" .

Situation:
-Customer has taken over an existing company.
-New users where created in the domain.
-Mail accounts where created and the .pst's imported.
-Everything fine so far.
Problem:
When a user tries to edit a calendar item created in the past the message "You don't have the permission required to send messages from this mailbox" appears. After that the item is changed in the users calendar who edited the item but not in the
other users calendar who where also invited.
Everything works fine when a new calendar item is generated.
Cannot find anything on this.
Please help!!

Hi,
According to your description, I understand that you create a new mailbox for a user and imported Calendar items to this mailbox by using PST file.
If that is the case, the calendar items which are imported should be created by other user. It is just imported in this mailbox. Please check whether the original mailbox which these calendar items created on is still existed in Exchange server or not. Then
check the calendar items in the original mailbox.
Additionally, if the original user is still existed in your AD or exchange server, please assign Send As permission for the new user to this mailbox to have a try.
Regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Winnie Liang
TechNet Community Support

Pulling message from JMS queue

Hi,
I'm looking to pull messages from a JMS queue and have tried setting up a Business Service that doesn't send a request but only expects a response. Doesn't seem to work, I'm unable to pull messages from a queue (I don't want to set up a Proxy Service that listens) - is there a standard way of doing this in ALSB?
Thanks.

This is not a supported feature. The best solution is to write a java callout to pull the message from the queue.
Gregory Haardt
ALSB Prg. Manager
[email protected]
Edited by ghaardt at 09/11/2007 4:00 PM

Error: You don't have permission to send messages from this mailbox.

When I try to email from an email Mailbox in SharePoint I'm getting this error message.
Error: You don't have permission to send messages from this mailbox.
This error only occurs if I try to send from the Project email i.e.
[email protected]
I've never seen this error message before and previously never had this problem so I'm wondering if this is caused by a recent change.
Cheers,
Mark
Learning SharePoint

Hi Mark,
According to your description, my understanding is that you got a permission issue when you emailed
from a site mailbox.
From the From address
[email protected], whether you are using Office 365.
By default, email sent from the site mailbox has a From address of the individual who sends the email. To allow a user to use the site mailbox email address as the
From address, you can give the user Send As permission for the site mailbox email address.
The permission seems to be for Exchange level, not SharePoint. So, please grant Send As permission to the user.
More information, please refer to the links:
https://support.office.com/en-us/article/Prepare-for-using-site-mailboxes-in-Office-365-6381daa5-3d98-4629-972d-d19e1dc48c1b?ui=en-US&rs=en-US&ad=US#__toc346536395
http://www.lynced.com.au/2014/03/sharepoint-online-site-mailbox-send-as.html
Best Regards,
Wendy
Wendy Li
TechNet Community Support

I cannot delete the messages from my mailbox

I cannot delete any messages from my mailboxes. Please help

If you are using the native Apple email app you should be able to swipe to the left and delete. If you can't then remove and reinstall the email account. If that does work
Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/

When I connected my iPod Classic or iPhone 4S to the right side USB port of my 2012 11 inches Macbook Air (128 GB SSD), I get a message from iTunes that I connected my device to a USB 1.1 port. I checked the specs, it's a USB 3 port. What's wrong?

When I connected my iPod Classic or iPhone 4S to the right side USB port of my 2012 11 inches Macbook Air (128 GB SSD), I get a message from iTunes that I connected my device to a USB 1.1 port. I checked the specs, it's a USB 3 port. What's wrong?

When I connected my iPod Classic or iPhone 4S to the right side USB port of my 2012 11 inches Macbook Air (128 GB SSD), I get a message from iTunes that I connected my device to a USB 1.1 port. I checked the specs, it's a USB 3 port. What's wrong?

Can't delete messages from Gmail mailbox

I use Apple Mail with Gmail.
When I delete a message from that mailbox, it disappears, but if switch to another mailbox and come back, it again there.
And actually there is no trash icon.
iCloud mailbox works good.

In your Gmail settings go to labels, and check that the Trash is shown in Imap box is ticked.
If you do this, you will see a Trash folder in Mail, and you need to use that to trash an email.

"Wrong" content in response message from Sync HTTP receiver connection

Hello,
We're trying to set up a synchronous HTTP receiver connection in a BPM to send a PO to a business partner. This partner will then respond with a response message or an error message.
Request : messagetype_request
Response : messagetype_response
Fault message: messagetype_fault
Our problem is that a sync HTTP connection apparently does not support the fault messages and therefore the errormessage, based on the messagetype "messagetype_fault" is returned into the responsemessage with messagetype "messagetype_response". This means that we can not perform any manipulation on this message due to the wrong messagetype compared to the content.
Using a switch in the BPM that checks on the existence of an X-path expression we have already splitted branches for the errorhandling and succesfull response handling.
Does anyone have an idea how to change the errormessage that is stuck in the messagetype_repsonse format ?
Thanks in advance !

Hi Stefan,
Thanks for the answer, but this leaves me with the main question how I can change a certain message within a BPM from one messagetype to another. Normally a simple message mapping would do the job but the problem in this case is that the source message does not have the message structure that would be expected by the BPM due to the error message being received in the message that was reserved for the correct response.

I am not able to remove messages from 1 mailbox

I am on a BB and the felloe who owns it set me up with an email address on that website. I get notifications to that mailbox plus personal messages. I have tried everything to remove the old notifications."Unable to move message. the message could not be moved to the mailbix trash" I have 49 I wish to remove. Can someone have a suggestion?

There are a few things to try. First try turning the account off and on : Settings > Mail, Contacts, Calendars , then select the account, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
If that doesn't work then try closing the Mail app via the taskbar : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar at the bottom of the screen, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.
Amd another thing to try is to go into Settings > Mail, Contacts, Calendars. Then select the account on that screen, select Account, then Advanced, Deleted Mailbox, and under On The Server tap the 'Trash' folder so that it gets a tick against it - then come out of that series of popups by tapping on the relevant buttons at the top of them and then see if you can delete emails.

Message from dedicated mailbox to msmq

As a software developer who develops enterprise applications I would like a mailbox to be set up to send incoming messages to an msmq queue so that a process or processes can pick them up from the queue to start some workflows that process the email.
Can this be done?
Thank you,
Phil Vuollet

Have you looked into Exchange Server Transport Agents (http://msdn.microsoft.com/en-us/library/dd877026(v=exchg.150).aspx)? Using a transport agent, you should be
able to grab the incoming message and send it MSMQ, although I don't know the details.

MQAdapters Not able to push or pull message from Bpel

Hi All,
Presently i am working on a Bpel Module which is receiving a jms message and has to push them onto an IBM message Queue. Under the flow I am receiving the error as given,please suggest some solution.
Exception occured when binding was invoked.
Exception occured during invocation of JCA binding:
"JCA Binding execute of Reference operation 'Enqueue' failed due to:
JCA Binding Component connection issue.
JCA Binding Component is unable to create an outbound JCA (CCI) connection.
GetApprovedSupplierDetails_IMR:SAPPIMQRequest [ Enqueue_ptt::Enqueue(body) ] :
The JCA Binding Component was unable to establish an outbound JCA CCI connection due to the following issue:
BINDING.JCA-00001 java.util.MissingResourceException java.util.MissingResourceException
java.util.MissingResourceException java.util.MissingResourceException
Please make sure that the JCA connection factory and any dependent connection factories
have been configured with a sufficient limit for max connections.
Please also make sure that the physical connection to the backend EIS is available and the backend itself
is accepting connections. ". The invoked JCA adapter raised a resource exception.
Please examine the above error message carefully to determine a resolution

Thanks for the reply though JMS is not being used out here .
I am configuring IBM MQ and trying to push messages inside those queues. Both SOA11g and IBM Websphere are installed in my machine and the BPEL 11g just wants to trigger the event to store the message inside the Queue.
Earlier on i was not able to send across the message to queue and presently i am stuck up with this error.

Unity Connections can user set message relay

We're running a BE6K with CUCM, CUC, and CPCP 10.5.
Our Unity Connection isn't exchange integrated. But some end users prefer to have their voicemails forwarded to email. I can do that via the Message Actions options in Unity Connections.
However, is it possible for an end user to administer that themselves? If so, which interface would they use?
Thanks

I dont think that is possible but you could play around with Notification in PCA and see if that will help you.

Unity Connection 8.5 single inbox with Exchange 2003 - Access denied

Hi,
I'm using CUCMBE 8.5.1.12900-7 Unrestricted. i'm following Unified Messaging Guide for Cisco Unity Connection Release 8.5 and Later for configuring single inbox. I have successfully setup and tested unified messaging service when I subscribe this service to a particular user and test it, I get following error:
Issue: Failed accessing [email protected] on 192.168.0.10
Recommendations: Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized.
Details: HTTP status=[401 Unauthorized] diagnostic=[Bad response from server, HTTP code returned: 401] url=[http://192.168.0.10/exchange/
[email protected]] request=[<?xml version="1.0"?> <D:propfind xmlns:D="DAV:" xmlns:fh="urn:schemas:httpmail:" xmlns:h="http://schemas.microsoft.com/repl/"> <D:prop> <fh:msgfolderroot/> </D:prop> </D:propfind> ] response=[<html><head><title>Error</title></head><body>Error: Access is Denied.</body></html>]
I have verified above mentioned recommendations but no such issue exists. Any ideas?

Hi Muhammad,
I am having exactly the same issue in configuring sinlgle inbox with unity connection 8.6 and exchange 2003. I have checked everything but no result. Could you please help in configuring?
Thanks
The validation results for the user unified messaging service account [email protected] with service E2K302 are the following:
Service "E2K302": AuthenticationMode=NTLM [use HTTP] Server=[E2K3-02.chelloit1.local] Type=[Exchange 2003] Username=[chelloit1.local\agokharu]
Failed accessing [email protected] on E2K3-02.chelloit1.local
Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized.
HTTP status=[401 Unauthorized] diagnostic=[Bad response from server, HTTP code returned: 401] url=[http://E2K3-02.chelloit1.local/exchange/[email protected]] request=[<?xml version="1.0"?> http://schemas.microsoft.com/repl/"> ] response=[ErrorError: Access is Denied.]

Unity Connection 8.5 Outcall notification to device too agressive?

I’ve noticed the Unity Connection 8.5 outcall notification is too aggressive. Is there a way to change the outcall parameters to wait x minutes between redials?
For example Connection called my cell phone, while I am inputting my PIN I get a second call from Connection alerting me to new messages. While I’m listening to the messages I get a third call from Connection. I noticed same problem if device is my desk 7962 phone.
Unity Connection 8x Administration Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagpdf.pdf

Hi Jason,
These timers can be changed via the User or User Template pages
User Templates New Notification Device
Revised November 16, 2010
Table 3-21 User Template New Notification Device Page
Field Description
Notification Device Type
Select a type of notification device from the list.
Display Name
Enter a descriptive name for the notification device.
Phone Number
(Applicable only to phone and pager notification devices.) Enter the phone number, including trunk access code, of the selected device. Use digits 0 through 9 and the following dialing characters in the phone number:
•, (comma) to insert a one-second pause.
•# and * to correspond to the # and * keys on the phone.
Users can change this number by phone.
Extra Digits
(Applicable only to phone and pager notification devices.) Enter any extra digits that Cisco Unity Connection dials after the phone number. The effect of the extra digits depends on the selected device. For pagers, the extra digits are shown on the pager display.
For example, the extra digits could be used to include a callback number when sending notifications to numeric pager devices. Extra digits can also be used to reach an extension, where the notification is configured to dial a public 800 access number and the extra digits would be sent at the opening greeting in order to reach the target extension.
Duration to Wait Before Dialing Extra Digits
(Applicable only to phone and pager notification devices.) Cisco Unity Connection can wait a specified number of seconds before dialing the digits in Extra Digits. Use this option if the automatic call progress detection is not reliable (for example, when phone lines are noisy or when ringing patterns are unusual).
Rings to Wait
(Applicable only to phone and pager notification devices.) Enter the number of times that Cisco Unity Connection allows the user phone to ring before ending the attempt. The setting must be at least 3 rings. Enter a higher number to give a user more time to get to the phone.
Default setting: 4 rings.
Busy Retry Limit
(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user number that is busy. Select a higher number to reach someone who uses the phone frequently.
Default setting: 4 times.
Busy Retry Interval
(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user number that is busy. Select a higher number to reach someone who has long phone conversations.
Default setting: 5 minutes.
RNA Retry Limit
(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user who does not answer the phone. Select a higher number to reach someone who steps away from the phone briefly. Select a lower number to avoid disturbing others.
Default setting: 4 times.
RNA Retry Interval
(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user who does not answer the phone. Select a higher number to reach a user who is away from the phone for long periods of time.
Default setting: 15 minutes.
Retries After Successful Attempt
(Applicable only to pager notification devices.) Indicates the number of times that Cisco Unity Connection calls the pager device after the first successful call to the device while the message that triggered the notification is still marked new. Use this setting in conjunction with the Retry Interval After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
If set to a value greater than 0 (zero), Connection makes periodic calls based on the Retry Interval After Successful Attempt until the user checks the message or the retry limit is reached. For example, if Retries After Successful Attempt is set to 2 and Retry Interval After Successful Attempt is set to 15, and the user receives a new message at noon, Connection will call the pager device at noon. If that call is answered, but the user does not check the message before 12:15 pm, Connection calls the pager device again at 12:15 pm. If the user does not check the message before 12:30 pm, Connection calls the pager device a second time at 12:30 pm.
Note This setting generates a series of notifications that is separate from the series that is generated if you enable the Repeat Notification If There Are Still New Messages setting on the Edit Notification Device page. To avoid confusing the user with multiple repeating notifications, we recommend that you use either the Retries After Successful Attempt setting or the Repeat Notification If There Are Still New Messages setting, but not both.
Enter a value between 0 and 100. A value of 0 (zero) means that Connection does not retry the notification after the first successful call to the pager.
Default setting: 0.
Retry Interval After Successful Attempt
(Applicable only to pager notification devices.) Indicates the interval at which Cisco Unity Connection retries calling the pager device after the first successful call to the device if Retries After Successful Attempt is set to a value greater than 0 (zero) and the user has not yet checked the message. Use this setting in conjunction with the Retries After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
Enter a value between 0 and 100 minutes. A value of 0 (zero) means that Connection makes additional retries as soon as a port is available to dial the device.
Default setting: 1 minute.
Phone System
(Applicable to phone and pager notification devices only.) Select the phone system that the notification device uses.
Prompt for User ID on Notifications
(Applicable only to phone notification devices.) Indicate whether Cisco Unity Connection should prompt the user to enter a user ID. The user is always asked for a PIN. Users may prefer not to enter a user ID in order to shorten the time that it takes to sign in.
Note Use this setting with caution and only if the phone is never answered by anyone other than the user.
SMPP Provider
(Applicable only to SMS notification devices.) Select the applicable SMPP provider.
To
(Applicable only to SMTP and SMS notification devices.) Depending on whether you are setting up message notification for a text-compatible mobile phone or pager, or for SMS (SMPP) devices:
•For SMTP text message notifications, enter the email address of the user text pager, text-compatible mobile phone, or another email account (such as a home email address).
•For SMS (SMPP) text message notifications, enter the phone number of the SMS-compatible device. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
Up to 128 characters can be entered in this field.
From
(Applicable only to SMTP and SMS notification devices.) For text-compatible mobile phones or pagers, enter the phone number that the user calls to check messages, or enter alphanumeric text (as applicable) in this field. The From phone number appears in the last line of any SMTP notification. A user can press the Return Call button on many text-compatible mobile phones to dial the phone number. The mobile phone must support automatic callback in order to use this feature.
For SMS (SMPP) devices, what you enter in this field depends on the SMPP Provider:
•If the SMPP Provider requires a "source address" for the server sending the message, enter the IP address for the Cisco Unity Connection server.
•If the SMPP Provider does not require a "source address," enter the number that the user calls to check messages. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
Note Consider that some SMPP Providers replace the number that you enter in the From field with their own phone number. For an alternative method of including a call back number, try entering the number that the user calls to check messages in the Message Text field.
Up to 40 characters can be entered in this field.
Message Header
(Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the header of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
Message Text
(Applicable only to SMTP and SMS notification devices.) Enter the text message that the user wants to receive in a text notification. For example, you might enter "Urgent message for Technical Support" for a user who is on call for the technical support department. Every time a message arrives that matches the criteria selected in the message notification settings, Cisco Unity Connection sends the text you enter here.
Note To include a call back number, try entering the number that the user calls to check messages within the message text (for example, enter the number in this format: tel:2065551212).
Up to 160 characters can be entered in this field. (For SMS devices, depending on the character set you configure Connection to use, it is possible that messages that are shorter than 160 characters may be truncated.)
Message Footer
(Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the footer of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
Include Message Information in Message Text
(Applicable only to SMTP and SMS notification devices.) Check this check box to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, email, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.
Include Message Count in Message Text
(Applicable only to SMTP and SMS notification devices.) Check this check box if you want the notification to include a count of the number of new messages in the mailbox.
Include a Link to Cisco PCA in Message Text
(Applicable only to SMTP notification devices.) Check this check box to include a link to the Cisco Personal Communications Assistant in the text string that is sent to the SMTP notification device.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg030.html#wp1082329
Cheers!
Rob

Pulling messages from a mailbox - Unity Connections 8

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