Purchased gift cards during 4x choose your points day, did not receive points
Hello:
I purchased gift cards during the 4x choose your points day in June, but the bonus points posted as 0. From the terms, Bonus points are awarded for gift card purchases. Can you have someone contact me to please review and fix. 4X POINTS OFFER:
*My Best Buy Elite Plus members get 4X base points on qualifying purchase. Coupon required. Offer is non-transferable. Bonus points will not be multiplied. Bonus points awarded for Best Buy gift card purchases. No cash value. No copies. May not be combined with other bonus point offers. Limit 1 bonus point offer per membership. Excludes purchases through Pacific Sales/Pacific Kitchen & Home inside Best Buy Stores. Valid 6/02/15–6/27/15 only in Best Buy stores. Thanks,Todd
Hi Todd,
Welcome to the Best Buy forum!
After using the email address you registered with the forum to review your account, I can see exactly why you were awarded zero points for the gift cards you purchased. That reason is actually mentioned in the terms of the "Choose Your Points" coupon that you included in your above post. While the purchase of Best Buy gift cards is usually excluded from bonus points offers, they were not excluded from that coupon; however, it looks like you purchased prepaid Visa gift cards and not Best Buy gift cards, which were still excluded.
If you have any additional questions or if you would like for me to go over your My Best Buy account with you, then please feel free to send me a private message and I will see what I can do to further assist. To send a private message, you will want to login to the forum and click on the blue button in my signature that is labeled "Private Message."
Thank you for connecting with us and for being a member of the My Best Buy program.
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Go to Solution.Hello Stainifty,
I apologize for any confusion this may have caused. Best Buy's participation in this promotion ended on 1/3/15, and it is regrettable to see that this may not be reflected correctly. Please know that we have reached out to the appropriate teams to have this addressed.
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Hi Oxfordataloss,
Thanks for posting. I'm really sorry you've had such problems with BT, it's certainly not the kind of service we would hope to provide. I'll take your comments on board and if you don't receive the final bill as expected please drop me an email with the account details and a link to this thread for reference.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
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