Purchased Online number days ago and still nothing...

Hello,
We are rather dissatisfied with your service. We purchased an online number from you days ago and the status still says processing. Our credit card company reported that the 60 dollar payment cleared yet we recieved nothing in return.
What exactly is going on here? I'd sure like an explanation as to why the product I purchased has not been delivered after you took my money. And what of the 50% discount for having a skype phone subscription? Will 30 dollars be returned to my account for this?

Can I get an update on the status of my Online Number purchase please? If not, I'll be forced to cancel all services and demand a full refund.
Thank you.

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**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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