Purchases not recieved

I purchased points for the Bubble Safari game 3 times and was charged for the points but did not recieve te points on my game. I recieved a reciept and my credit card was chrged but I did not get the points on my game. I purchased 7 cash for 99cents 2 times and 40 cash for $4.99 on my ipod touch and did not recieve any of the cash on my game.
Betty Ervin (grndmaboop)

Try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

Purchase not recieved, but charged anyway. no response

hi, i cant seem to find any info on this...
i made an in app purchase and didnt receive what i paid for, assumed the sale didnt go through, but then got a receipt.
first, i contacted the maker of the app (blizzard) and they confirmed the sale didnt go through, but said i had to take it up with apple as the transaction was made through them.
used the "report a problem" link on the receipt two days ago from my iphone and explained the problem, but no confirmation email and no response in 24 hours, so i did the same again from my mac and still no confirmation email or response 24 later.
am i being impatient? usually theres some kind of "we got your mail, we'll look into it" automated response in these types of situations.
thanks for any insight you can give me.

You should, I think (I haven't used the 'report a problem' site), have got a confirmation email, as well as a 'proper' email within 24 hours (you've checked the apse folder as well as the inbox ?)
You could also try contacting iTunes Support via this page (and include the order number, which should be on the receipt or from your purchase history on your computer's iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 in app purchase not recieved

I was playing clash of clans and decided to buy a pack of gems, my account has been charged but the gems were never put into my game account

I suggest contacting the developer of the app

TS1702 i want to get a refund for an in app purchase i did not recieve

hiya how do i get a refund for an in app purchase not recieved i've contacted the vendor and they say contact apple but how?

Here:
http://www.apple.com/support/itunes/

Not recieving an email from iTunes about purchased songs

I recently purchased the new The Devil Wears Prada album, With Roots Above and Branches Below on May 5th. I have still not recieved my proof of purchase email from iTunes. Normally I wouldnt care, but I need this email because I am entering a contest in which I have to show proof that I purchased the album. Can I make iTunes email me with the conformation?
Please respnd with help.
Contest ends May 10th!:O

Go into your Purchase History (Store > View My Account, etc) and print out the page with that purchase on it.
Good luck in the contest!

HT5312 im trying to purchase a movie off i tunes and its saying some security questions im trying to reset the questions because i cant remember the answers and im not recieving the email to reset them

hello, i'm trying to purchase things on my itunes account but it is saying answer the security questions but seeing as i made my account a few years ago i have forgotten what i put as the answers and when i send myself the email to unlock them i am not recieving the email so unable to unlock them. what shall i do to solve this problem?

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Why is my recent purchase not showing up in my purchase history?

I made a purchase and the parcel was shipped to me by UPS. I got confirmation that it is delivered to some dock in KY. I called the seller and they said it was shipped to eBay's secondary shipping area and it will be forwarded on to me (in Canada)... and I will get confirmation from eBay. They said to check my Purchase History in my eBay account and it will give me the second tracking number from another carrier. I checked my Payment History and there isn't even a record that I made the purchase. How do I contact someone from eBay to resolve this? Anybody else have a problem with things not showing up in their Purchase History?

Don't panic.the parcel was shipped to me by UPS.UPS or USPS?In any case it was NOT shipped to you. The US seller is using the Global Shipping Program.She ships to Kentucky where the GSP/Pitney Bowes has a central processing plant.Her responsibility is now ended.it will give me the second tracking number from another carrier.Well sorta.PB/GSP does track all the parcels it is handling,but they are lax about letting the buyer know where the parcel is.This is NOT important.Emotionally it is upsetting, but all is normal.Your item has been processed for Canadian duty and sales tax in Kentucky.It was put on a truck with thousands of other eBay parcels going to Canada.(Other parcels sent to KY, were sorted and are now in containers on their way to Germany, Mexico, Brazil, Australia.)Once it crosses the border-- no customs delay because that was dealt with in KY-- it will be transferred to a Canadian carrier, usually Canada Post and sometimes CanPar.It will be delivered to your doorstep by the Canadian carrier. This will take upwards of 20 days from the day your payment cleared.If it takes longer, do NOT phone eBay, instead go to the Resolution Centre at the bottom of this page and open an Item Not Recieved dispute.But this is very unlikely to be necessary because everything is underway as it should be. I checked my Payment History and there isn't even a record that I made the purchase.This is the one statement that puzzles me.Go to your Paypal account. You should see your payment recorded there. You may also see a tracking number from your seller to the GPS.And look on your Feedback Page, the purchase will be there waiting for you to leave feedback when the parcel arrives. This is why I detest the emphasis on tracking that eBay gives. Tracking does nothing for a buyer but cost money. The sole useful purpose of tracking is to protect the seller against phoney claims of non-delivery. All the buyer is paying for is warm fuzzies.

InApp Purchase not being funded

Right, so I decided to purchase a £15 gift card, activated it and bought some credits for an App. Funnily enough the company can quickly take my funds, however, can't fund me the credits which I bought. I have not recieved an e-mail of confirmation from Apple, it kept starting that I've already purchased this but it hasn't been downloaded, so what should I do? I've contacted both Apple and the company, yet they request a reciept to show that I've purchased the products, however, since I haven't got an e-mail I logged into my iTunes account on the desktop and Gyazo'd (screenshot) them my recent transactions and stated they haven't been funded.
I have restarted my phone, close the app down, logged in and out, however, no success. Anything which might help?
Thanks
- Regards Anonymous.

If you aren't getting the items but are still being charged for them then try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Bought gems in clash of clans and did not recieve them. Went to the forums and it said go to apple support. apple support said go to the developer. So they say go to each other what do I do?

BOught gems in clash of clans and did not recieve them. Went to the forums and it said go to apple support. Apple support said go to the developer what do I do because they say go to each other?

You need to take it up with the developer first. If they don't fix things, you need to open the issue with iTunes support.
Going by the threads here, not a day goes by that someone doesn't have an issue with in app purchases in Clash of Clans.

Iphone not recieving incoming mail, but everything else is okay.

Hi, hope somebody can help. My customer has the new 3g iphone, and wants it set up with Exchange email. Setup on phone is okay, and he can view his folders alright, and new folders created in Outlook are replicated to teh phone within 10 minutes, and he can send emails with no problem, but he is not recieving any messages coming in. As somebody who does not use Mac stuff and being their IT dept. i dont know where to start troubleshooting, can anybody point me in teh right direction?

"My audio books are not showing up in purchase history,"
That is correct. You cannot redownload audiobooks.
" is anyone having the same problem?"
Everyone and it is not a problem. Audiobooks simply are not available for redownload.

$10 pre order bonus not recieved

I preorded GTA V for the PS4 on 11/18 and have not recieved the 500 bonus points for the victory can be preordered promotion. If anyone could look into this issue I would appreciate it. Thanks.

Hello TPLawrence,
Thanks for writing into our forum, and thank you for being a My Best Buy member. We appreciate your loyalty. I'm happy to review your purchase with you today.
In reviewing your order I found that it was in fact placed after midnight in the Central time zone, where BestBuy.com is based. That being the case, this order is not recognized by the system as a pre-order. I am sorry for the confusion that this has caused you.
Please let us know if you have any additional questions at this time.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Refund not recieved

I had made a subscription to makes free calls to India. However, i cancelled it later with the help of à support staff via live chat. He promised me a refund as I didnt use the subscription. The status in my purchase history shows "refunded" but, I did not recieve the amount yet and its been a month since I cancelled the subscription. This is very disappointing and not expected from a brand like Microsoft. Please look into the issue and resolve it Asap.
Regards,
mohasina

If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.
Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (paypal say allow 30 days but I have never waited longer than a week for mine). *************************************** I give up my time to help you so a thank you or kudos would be cool.
Marking one of my replies as a solution would be appreciated if I sorted your problem.

Recent Purchase Not Downloading!

I recently bought a new album off the itunes store called 'Night Visions (Deluxe Version)' by Imagine Dragons. Everything was running fine up until the point where it usually downloads the album. I'm still waiting for it to download but nothing is happening yet . Then strangly I recieved an email on my iPad saying that I purchased this album on a computer that has not been used to purchase anything from itunes before (I've only ever have bought apps and soongs off my iPad).
The cost of the album ($12.99) was taken out of my Apple Account but as stated I have not recieved my product. I don't know what I should do? I've tried going to my purchase list but it's not showing up?
Kind regards -

Hi there,
If you are experiencing issues with your iTunes purchase, I would recommend reviewing the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
-Griff W.

I'm not recieving a appleID verification email..is Apple not sending it bc my phone isn't activated with a carrier?

I Reset my old iphone4s as a new device to let my son use it with his own AppleID for games. I'm not recieving the Apple ID verification email. I did get the email to my rescue email acct to verify the email acct I made for the new Apple ID. Is Apple now not sending the Apple ID verification bc my phone isn't activated with a carrier?
I've read to put my new iPhones SIM card in the old phone and plug into iTunes to activate it. It was a older Apple support article just wondering if that still how it works and will taking my SIM card out of my new 6 mess up anything?
Lastly, I haven't taken the SIM out of the 4s is that one not going to work to activated it bc I erased everything on the phone?

The easiest way to find out what carrier it's locked to would be to call the store where you purchased the phone.
The phone can be unlocked from any location. However, most carrier have restrictions about unlocking and you have to contact them for details.

Itunes has emailed me saying I was refunded, but I have not recieved the money

I purchased Monopoly for Ipad, instead of a free monopoly hotels game, i reported this to itunes, and i havr recieved an email confirming a refund, yet I have not recieved the money, I was wondering if this has happened to anyone else, or anyone can help me?

Refunds
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email within 3 business days. If you’d like us to mail you an Apple Store Gift Card, ask the representative helping you. You will receive it within 8 business days via United States Postal Service (USPS). If you purchased an item from the Apple Online Store and are returning it to an Apple Retail Store, you'll receive an Apple Store Gift Card by email within 3 business days.
If you paid with a money order, cashier’s check or other cash equivalent, you will be refunded in the form of a check from Apple, which will be mailed to your billing address. Please allow about 10 days to receive your check from the time we receive you return.
> If you have the Reference Number with you for your Refund you can Contact Apple Support and ask them to Update you with the status of Refund.

Purchases not recieved

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