Q: Service Request: Generate operation failure, not an execution failure

Scenario:
A Service Request is launched from Service Manager. The Service Request initiates an Orchestrator runbook. The runbook is unable to perform a successful operation, however the runbook was executed properly.
Question #1:
How do I reflect in the Service Request that though the Service Request is completed, however the outcome was unsuccessful?
Question #2:
What are some best practices or tips to consider when updating the Service Request?
My apologizes for such a simple question, but weeding through the thick search results hasn't touched on this yet.

That is an option, but not as elegant as I would have hoped for. I still might implement it in one fashion or another.
I have identified a few states that I would ideally like Service Requests to be in beyond that what Service Manager allows. Right now Service Requests reflect review rejection as failed and the reason is not provided to the customer. Instead SRs should reflect
as rejected and the reason why. I would like this because the "failed" state represents another state whereby a runbook fails to execute in automation. I shouldn't have to have an engineer managing the autonomous nature of Service Manager when
the results are unclear for the customer who want to know why a SR failed.
I now have it where if a runbook fails it's operation due to a fault, not execution, a incident ticket is auto generated and assigned to the proper queue for processing based on the service performed. The next step is to insure that the service request is
not closed out, but goes into a paused state as the issue is being resolved behind the scenes and then reinstated once the underlining issue is resolved. Haven't figured this one out yet.
If no one answers this over the weekend I will mark Xin Guo as the answer as it confirms an option available. Thank you.

Similar Messages

CRM Release 12 service requests and creation of notes

Hi, is it possible to get an email notification for a service request (in CRM Release 12) that includes the Note texts?
Thanks very much, Louise

Hi Oliver,
Don't know if I understand correctly the question, but if it helps, here's my opinion.
Normally, we create every call of a call list associated with a document... a contact/interaction record.
So, for your scenario, I would try to create 'complaint' as follow-up document of that contact.
Then the agent makes the call and:
- If the customer don't answer or don't want to complaint, just close the contact with the respective reason
- If want to answer and have a complaint, the agent create a follow-up document of complaint type, and fill with the respective information.
Hope that helps you a little more.
Kind regards,
Garcia

SCSM - Service Request Area list - modifications not showing for all users

Hi All
As you cant edit the Service Request Area list, i've settled on changing the default display names to better reflect the categories we want for our SR's. The changes i've made are visible in SCSM on my computer (where i made the changes from), however if
i fire up another instance on a different computer - i can only see the defaults. Anyone seen that before? Typically when i make any sort of change to a list item it is visible for all users.
I'm aware that there is a custom MP out there to allow you to have your own SR Area List, however i was not able to get it to work in our environment (link: http://gallery.technet.microsoft.com/Custom-Service-Request-e4d40738/view/Discussions#content)
Any help would be appreciated.
Thanks

Have you made sure that the selected language in both consoles (the one you are editing from and the one you are testing in) are the same?
When editing lists you will only be asked to save changes (be that changing existing values or adding new ones) if they are stored in a sealed MP - which they should be according to best practice.
If you are not asked which MP to save to then you have already "commited yourself" to a specific MP. You could delete this MP (if there is nothing but the list values in it) or delete them one by one using the console. Then when back to square one the console
will once more ask you which MP to save changes to.
http://codebeaver.blogspot.dk/

Service request interactive report is not working with IC Roles

Dear Experts,
We are using CRM 7.0 EHP1, we have created some custom reports based on std service request query, we can able to see these reports in IC_AGENT role as well as ZIC_AGENT role but when we click on these reports nothing is happening. But this is giving desired result in salespro role and other Zroles.
Request your inputs/suggestions.
Thanks in Advance.
Regards,
Kumar.

Dear Experts,
Any update on this will be greatly appreciated.
Thanks,
Kumar

Service Request information is not getting updated in Account Overview

Hi All,
As a standard functionality, when we open Account overview page, we see list of contacts, roles, Service Requests etc that are linked to the account.
We are able to see the contacts, roles but not able to see the service requests. We tried creating service requests and associated the sold to party partner function and able to successfully save the Service Request.
We are not able to see the same in Account Overview screen.
Any pointers on this would be of great help.
Regards,
Udaya

Hi Vinoth,
Are you getting any error in the return table?Can you show your coding?
Regards,
ravi

Notes long text assignment block in service request component

Hi,
In Service Request , i am seeing notes assignment block . its custom one which has been created by using SRQM_NOTES as component usage in SRQM_INCIDENT_H.
Every thing works good, the notes entered in that assignment block is stored in ZS01 text id of the service request.
My requirement is to change that text id to ZS02. I mean text entered in the assingment block should be stored in ZS02 text id of the service request.
I have checked all the methods of SRQM_NOTES and SRQM_INCIDENT_H to check the code(code for updating to ZS01 text id) but i could not see that.
Could you please let me know your suggestions.
Best Regards
Rajesh

Hi,
If you set the position to 0 it will move to the 0 position not hide it
Regards
Vishal

How to Raised Service Request

Hello
i have asked same question couple of week ago but nobody help in this regard. i have a access of metalink, in my login setting i have privilege to download patch, a Service Request etc. but at service request tab i did not get any button to create SR i have some very critical issue and i want to raise Service Request but i'm unable to perform this action. plz let me know how can i asked Oracle corporation to Fix my issues

i got this error message : ORA-7445 [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x496E0000] [PC:0x820CABF] [UNABLE_TO_WRITE]
i can put detail shortly becoz soon we will be able to connect with my client System and let you know in detail. One more error i'm getting from last fifteen days is
i have encountered with this error again and again at certain time when i tried to insert data in table like insert into(col1, col2....) select col1,..... from. i get the following error in alter log
Here is alter Log
{ORA-07445: exception encountered: core dump [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x31F4C0000] [PC:0x820CABF] [UNABLE_TO_WRITE] []
Incident details in: E:\APP\TAHMAD\diag\rdbms\orcl\orcl\incident\incdir_76288\orcl_p004_1552_i76288.trc
Sun May 16 03:31:36 2010
Errors in file E:\APP\TAHMAD\diag\rdbms\orcl\orcl\trace\orcl_p005_4668.trc (incident=76296):
ORA-07445: exception encountered: core dump [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x2DF460000] [PC:0x820CABF] [UNABLE_TO_WRITE] []
Incident details in: E:\APP\TAHMAD\diag\rdbms\orcl\orcl\incident\incdir_76296\orcl_p005_4668_i76296.trc
Sun May 16 03:31:37 2010
Errors in file E:\APP\TAHMAD\diag\rdbms\orcl\orcl\trace\orcl_p006_4944.trc (incident=76303):
ORA-07445: exception encountered: core dump [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x2BF430000] [PC:0x820CABF] [UNABLE_TO_WRITE] []
Incident details in: E:\APP\TAHMAD\diag\rdbms\orcl\orcl\incident\incdir_76303\orcl_p006_4944_i76303.trc
Sun May 16 03:31:41 2010
Errors in file E:\APP\TAHMAD\diag\rdbms\orcl\orcl\trace\orcl_p007_4684.trc (incident=76311):
ORA-07445: exception encountered: core dump [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x2FF490000] [PC:0x820CABF] [UNABLE_TO_WRITE] []
Incident details in: E:\APP\TAHMAD\diag\rdbms\orcl\orcl\incident\incdir_76311\orcl_p007_4684_i76311.trc
When i look into trace file same sql statement which mentioned above shown there. there lot of memory dump available which unable to understand . i have 11g with latest critical patch on windows server2003.
i have done some research on this error i want to share this to all of you may be you can give me insight to solve this issue. Our application is dataware housing applications (OLAP) there are millions of records in tables when i create a summary table and try to insert record in summary table i get this error. i thought the cause of this error is compression while create table. i have create table without compression but still get this error. when i tried to insert more then 8 million record in summary table i can this error. it created table and insert record successfully when record less then 8 million. this is very strange thing i'm stuck at this point what i need to do in this regard that why i want to Put a SR but i did not get any button to that

Service Request Auto Approval

Hello TechNet Experts,
I am looking to create a workflow or somehow setup the Service Requests to automatically approve / not require approval. Any ideas on how to do this? So basically, I want a service request to come in just like an incident does, no need for anyone to approve
it.
Thanks in advance!

Hi,
Just don't add a review activity in the SR template.
Cheers,
Marat
Site: www.scutils.com Twitter:
LinkedIn:
Graveyard:

How to make approvations workflows in service request

Hi Gurus,
I am trying to uses an approbation workflow when I create a service request in ITSM.
Is there any way to do it ? I have found some standars workflows associated with checklist block at the service request but there are not valid for me.
Any help is welcome.. .
Thanks in advance.
Regards

Hi Diego,
Please refer to the comment section in SAP CRM/SolMan ChaRM: Multiple Target Agents via SAP Workflow - Minimal ABAP Development - Part 3 thread.
Regards,
Vivek

Is there any way to query who resolved a Service Request in Service Manager?

Hi,
I have a query that pulls the last name of the user who resolved an Incident in Service Manager. The name is pulled from a view called "IncidentResolvedByUserFactvw." I need to pull the last name of the person who completed a Service Request. There
is no view or table that I can find that has this info. Is there a "IncidentResolvedByUserFactvw" type view with the Service Request info? If not where is this data stored?
Thank you for any help!

couple of notes:
necromancy!
Closed -ne Completed. Completed means the work has been delivered. Closed means the work has been delivered, the client has been contacted, we've finished all of our followups and process checks, and we're ready to archive this ticket in the historical
database.
it doesn't really make sense to talk about who completed a service request. a service request is a structured process. as well as who built an item that came off the assembly line; the assembly line did. who completed the services request? if your service
requests are well designed, the overwhelming majority of requests will be completed by the system once the last activity in the process is completed.

Interactive Questionnare for Service Requests

Hello Gurus,
I need a interactive questionnaire (which means question depends on the previous question answer ). It can be achieved through Interactive Scripts. But we cannot assign Interactive Scripts to a Service Request and the we loose the tracibility.
Questionnaire can be assigned to Service Request but it is not interactive.
Please advice to achieve this functionality,
Thank you in Advance

Hi Frahad
Yes Contract detrmination is possible in Service Requests. You can see the contracts in doc flow of service requests in CRMD_ORDER.
Regards
Naresh

Possible Bug - Web Service Request Not Correct

Hi,
I am running ApEx 2.2 and think I may have come across a bug when referencing a web service that has been created using JDeveloper.
I have created my WSDL in JDev that looks like the following:
<definitions
name="MyHelloWorldService"
targetNamespace="http://helloworldserver/"
xmlns="http://schemas.xmlsoap.org/wsdl/"
xmlns:tns="http://helloworldserver/"
xmlns:soap12="http://schemas.xmlsoap.org/wsdl/soap12/"
xmlns:mime="http://schemas.xmlsoap.org/wsdl/mime/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/"
>
<types>
<schema xmlns="http://www.w3.org/2001/XMLSchema" targetNamespace="http://helloworldserver/"
elementFormDefault="qualified" xmlns:tns="http://helloworldserver/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:soap11-enc="http://schemas.xmlsoap.org/soap/encoding/">
<element name="getCountElement">
<complexType>
<sequence/>
</complexType>
</element>
<element name="getCountResponseElement">
<complexType>
<sequence>
<element name="result" type="int"/>
</sequence>
</complexType>
</element>
<element name="sayHelloElement">
<complexType>
<sequence>
<element name="name" type="string" nillable="true"/>
</sequence>
</complexType>
</element>
<element name="sayHelloResponseElement">
<complexType>
<sequence>
<element name="result" type="string" nillable="true"/>
</sequence>
</complexType>
</element>
</schema>
</types>
<message name="IHelloWorld_getCount">
<part name="parameters" element="tns:getCountElement"/>
</message>
<message name="IHelloWorld_getCountResponse">
<part name="parameters" element="tns:getCountResponseElement"/>
</message>
<message name="IHelloWorld_sayHello">
<part name="parameters" element="tns:sayHelloElement"/>
</message>
<message name="IHelloWorld_sayHelloResponse">
<part name="parameters" element="tns:sayHelloResponseElement"/>
</message>
<portType name="MyHelloWorldService">
<operation name="getCount">
<input message="tns:IHelloWorld_getCount"/>
<output message="tns:IHelloWorld_getCountResponse"/>
</operation>
<operation name="sayHello">
<input message="tns:IHelloWorld_sayHello"/>
<output message="tns:IHelloWorld_sayHelloResponse"/>
</operation>
</portType>
<binding name="MyHelloWorldServiceSoapHttp" type="tns:MyHelloWorldService">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
<operation name="getCount">
<soap:operation soapAction="http://helloworldserver//getCount"/>
<input>
<soap:body use="literal"/>
</input>
<output>
<soap:body use="literal"/>
</output>
</operation>
<operation name="sayHello">
<soap:operation soapAction="http://helloworldserver//sayHello"/>
<input>
<soap:body use="literal"/>
</input>
<output>
<soap:body use="literal"/>
</output>
</operation>
</binding>
<service name="MyHelloWorldService">
<port name="MyHelloWorldServiceSoapHttpPort" binding="tns:MyHelloWorldServiceSoapHttp">
<soap:address location="http://cjbrown-lap:8888/HelloWorld-HelloWorldServer-context-root/MyHelloWorldServiceSoapHttpPort"/>
</port>
</service>
</definitions>
When referencing this in ApEx it can see the methods getCount and sayHello, and it can also see all the input and output parameters. The problem comes when I test the web service.
The request generated by ApEx is the following for the sayHello method:
<?xml version='1.0' encoding='UTF-8'?><SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsi="http://www.w3.org/1999/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/1999/XMLSchema">
<SOAP-ENV:Body><namesp1:sayHello xmlns:namesp1="http://helloworldserver/"><namesp1:name xsi:type="xsd:string"></namesp1:name></namesp1:sayHello></SOAP-ENV:Body></SOAP-ENV:Envelope>
This returns the following message from the webservice:
<?xml version="1.0" encoding="UTF-8"?>
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns0="http://helloworldserver/"><env:Body><env:Fault><faultcode>env:Client</faultcode><faultstring>Caught exception while handling request: unexpected element name: expected={http://helloworldserver/}sayHelloElement, actual={http://helloworldserver/}sayHello</faultstring></env:Fault></env:Body></env:Envelope>
The correct request should in fact be:
<?xml version='1.0' encoding='UTF-8'?><SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsi="http://www.w3.org/1999/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/1999/XMLSchema">
<SOAP-ENV:Body><namesp1:sayHelloElement xmlns:namesp1="http://helloworldserver/"><namesp1:name xsi:type="xsd:string">Chris</namesp1:name></namesp1:sayHelloElement></SOAP-ENV:Body></SOAP-ENV:Envelope>
This will return the expected message:
<?xml version="1.0" encoding="UTF-8"?>
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns0="http://helloworldserver/"><env:Body><ns0:sayHelloResponseElement><ns0:result>Hello Chris</ns0:result></ns0:sayHelloResponseElement></env:Body></env:Envelope>
What ApEx seems to be doing is using the name of the method, rather than what is being detailed in the WSDL as the expected input envelope. It is also not showing the input parameters as an input box in the test instead is shows "Report returned no rows".
I have managed to get around this issue in a less than ideal way be modifying the NAME column in the WWV_FLOW_WS_OPERATIONS table to sayHelloElement instead of sayHello, and the TYPE_IS_XSD column in the WWV_FLOW_WS_PARAMETERS table to Y instead of N, in the FLOWS_020200 schema.
It now works fine, but why what could have caused it to not be correct in the first place? The answer to this is very important to me as I am working on a way to call XML Publisher seemlessly, without using a URL link, from ApEx, and then emailing the output document to the user. I don't want to have to modify the underlying tables each time I add a new web service reference in ApEx.
Any comments, views, assistance is welcome here.
Many Thank in Advance
Cj

Tony:
Thanks for reporting the issue. There was a change in the session pop-up page to include reporting on the new xmltype column in collections. Unfortunately the wrong function is being called on the xmltype column to display its contents. This will be fixed in an upcoming release.
Application Express 4.0 Web service support makes use of this new xmltype column in a collection. Therefore if you call a web service that returns a large XML document, and you click the session toolbar, you will receive the error.
Regards,
Jason

How to create a view for all Service Requests that are not approved by reviewer

Hallo,
I want to create a view in the Service Requests library that shows all SRs that are not approved. How to configure condition that says: if a SR has related Review Activity which is In Progress, show that SRs?
I couldn't find this when creating the view. Thank you.

So here's the first problem with that: Which review activity? a SR can contain multiple RAs, so how do we decide if an arbitrary SR is approved or not?
As to the specific language you use (Any child RA is In Progress) you might want to look at the criteria from the default Change approval view, which does something similar:
<QueryCriteria Adapter="omsdk://Adapters/Criteria" xmlns="http://tempuri.org/Criteria.xsd">
<Criteria>
<FreeformCriteria>
<Freeform>
<Criteria xmlns="http://Microsoft.EnterpriseManagement.Core.Criteria/">
<Expression>
<And>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity' TypeConstraint='CoreActivity!System.WorkItem.Activity.ReviewActivity']/Property[Type='CoreActivity!System.WorkItem.Activity']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="CoreActivity!ActivityStatusEnum.Active"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Property[Type='CoreChange!System.WorkItem.ChangeRequest']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="CoreChange!ChangeStatusEnum.InProgress"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
</And>
</Expression>
</Criteria>
</Freeform>
</FreeformCriteria>
</Criteria>
</QueryCriteria>
This is a simple AND criteria with two componets. one looking for a Review Activity (TypeConstraint='CoreActivity!System.WorkItem.Activity.ReviewActivity') which is related to the targetting CR by Contains Activity ($Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity';
Context in this... context means the CR targeted by the view) where it's status (/Property[Type='CoreActivity!System.WorkItem.Activity']/Status$) is In Progress ($MPElement[Name="CoreActivity!ActivityStatusEnum.Active"]$). The other is filtering
for the target change request's status ( $Context/Property[Type='CoreChange!System.WorkItem.ChangeRequest']/Status$) is In Progress ($MPElement[Name="CoreChange!ChangeStatusEnum.InProgress"]$).
You could convert the second criteria to point to SRs and SR status values, and then use the similar text for the first criteria. i'd recommend
Anton's Advanced View Editor (or
the free version) to do the criteria adjustment.

Service Requests not displaying on Service Request HomePage

Hi
i have been performing operations like inserting new Service Request, Getting list of Service Requests and Updating Service Requests via web service integration.
Everything was working fine till 2 days ago. Suddenly today my Service Request HomePage does not show any of my earlier service request records??? However, when i filter for them using the SR Number i am able to view them.
Also i get the list of service requests and i am also able to insert requests but the new records do not show in the homepage. Worst of alll, i am unable to update any of my earlier records bcoz the crm is not able to find the matching SRNumber!
This is very confusing. Can someone please tell me how i can fix this problem?
Thanks,
Saket

did you try to restart the Microsoft Monitoring Agent?
Antoine AL Ibry

ORA-12514: TNS:listener does not currently know of service requested

While connecting "sqlplus SYSADM/SYSADM@HCM" I am getting the below error:
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
Installation background:
Windows 7 l(64-bit) laptop.
Created linux virtualbox to installl peoplesoft VM templates.
so far installed: Oracle11gR2.vdi and HCMDB.vdi on the linux virtualbox.
Followed the steps exactly what it is in the link below: Got the above error in page 4 of the link at connecting to database via sqlplus.
http://bloggingaboutoracleapplications.org/running-oracle-vm-templates-oracle-enterprise-linux-guide-part-1-7/
Below provided initHCM.ora, tnsnames.ora, listerner.ora and some responses I tried. I could not figure out what causing the issue even after researching in web.
Your help would be highly appreciated.
tnsnames.ora:
=============
# tnsnames.ora Network Configuration File:
HCM =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = hcmdb91)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = HCM)
Listener.ora:
=============
# listener.ora Network Configuration File:
/u01/app/oracle/product/11.2.0.x/db_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = hcmdb91)(PORT = 1521))
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
initHCM.ora:
============
DB_FILES =256
OPEN_CURSORS = 1000
db_block_size = 8192
remote_login_passwordfile = NONE
undo_tablespace=PSUNDOTS
NLS_LENGTH_SEMANTICS=CHAR
# Cache and I/O
#db_block_size=
db_file_multiblock_read_count=16
# Database Identification
# db_domain=us.oracle.com
# db_name=
# Diagnostics and Statistics
#background_dump_dest=
#core_dump_dest=
#user_dump_dest=
# Job Queues
job_queue_processes=10
# Processes and Sessions
processes=150
# SGA Memory
sga_target=287309824
# Security and Auditing
#audit_file_dest=
#remote_login_passwordfile=EXCLUSIVE
# Shared Server
dispatchers="(PROTOCOL=TCP) (SERVICE=XDB)"
# Sort, Hash Joins, Bitmap Indexes
pga_aggregate_target=95420416
# System Managed Undo and Rollback Segments
undo_management=AUTO
#undo_tablespace=
unnestsubquery=false
# Miscellaneous
compatible=11.2.0.2.0
control_files=(/u01/app/oracle/oradata/HCM/control01.ctl)
DB_NAME=HCM
[oracle@hcmdb91 ~]$ tnsping hcm
TNS Ping Utility for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013
07:40:37
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =
hcmdb91)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME =
HCM)))
OK (20 msec)
[oracle@hcmdb91 ~]$
[oracle@hcmdb91 ~]$ tnsping hcm
TNS Ping Utility for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013
07:40:37
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =
hcmdb91)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME =
HCM)))
OK (20 msec)
[oracle@hcmdb91 ~]$ lsnrctl start
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:41:32
Copyright (c) 1991, 2010, Oracle. All rights reserved.
TNS-01106: Listener using listener name LISTENER has already been started
[oracle@hcmdb91 ~]$ lsnrctl status
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:42:20
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hcmdb91)(PORT=1521)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for Linux: Version 11.2.0.2.0 - Production
Start Date 28-MAR-2013 07:29:21
Uptime 0 days 0 hr. 13 min. 1 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File
/u01/app/oracle/product/11.2.0.x/db_1/network/admin/listener.ora
Listener Log File
/u01/app/oracle/product/11.2.0.x/db_1/log/diag/tnslsnr/hcmdb91/listener/alert/log.xml
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=hcmdb91.example.com
)(PORT=1521)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC1521)))
The listener supports no services
The command completed successfully
[oracle@hcmdb91 ~]$ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:42:44
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hcmdb91)(PORT=1521)))
The listener supports no services
The command completed successfully
[oracle@hcmdb91 ~]$
[oracle@hcmdb91 ~]$ sqlplus SYSADM/SYSADM@HCM
SQL*Plus: Release 11.2.0.2.0 Production on Thu Mar 28 07:44:25 2013
Copyright (c) 1982, 2010, Oracle. All rights reserved.
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in
connect descriptor
My guess is that the database service "HCM" is not up and running but not sure how to make up and running. Even I could not find it listed in the linux services list.
Note: Able to login sqlplus using "sqlplus sys/sys as sysdba" but failing to access database table as "select * from PSRECDEFN;"
thanks
Espii.
Edited by: 995437 on Mar 28, 2013 6:52 AM
Edited by: 995437 on Mar 28, 2013 6:59 AM

Hi Nicolas,
I have no luck and the error still persists.
I have set the "export ORACLE_SID=HCM" from root user and oracle user too.
I guess, I have already loaded database when I ran the "cd /opt/oracle/psft/vm
./oraclevm-template.sh"
The outcome of the above script as similar as below:
Creating
ovm_configure_pre
CreateVirtualEnvironment
/u01/scripts/db-reconfig.sh: line 238: ovm_set_password: command not found
/u01/scripts/db-reconfig.sh: line 239: ovm_configure_network: command not found
INFO:
Starting Oracle database reconfiguration.
Oracle Database Configuration
This will configure on-boot properties of Oracle Database.
The following questions will determine whether the database should be
starting upon system boot, the ports it will use.
Press <Enter> to accept the defaults.
Do you want to relink binaries? (y/n) [n] y
Specify a port that will be used for the database listener [1521]:
Do you want Oracle Database to be started on boot (y/n) [y]:y
Wrote to /etc/sysconfig/oracle11g
Relinking Oracle Binaries...
Oracle Relinking Completed Successfully
Logs: /home/oracle/relink.log
Running orainstRoot.sh and root.sh...
set 2GB tmpfs
Enabling Oracle Database service
Configuration Completed Successfully.
Enter the name of the database SID [TESTDB]:HCM
ORACLE instance started.
Total System Global Area 288104448 bytes
Fixed Size 2225832 bytes
Variable Size 104859992 bytes
Database Buffers 176160768 bytes
Redo Buffers 4857856 bytes
Control file created.
Database altered.
Tablespace altered.
Tablespace altered.
Tablespace altered.
1 row updated.
160 rows updated.
Commit complete.
Kumar - I have found no sqlnet.ora file exist in the $ORACLE_HOME/NETWORK/ADMIN
Edited by: 995437 on Mar 28, 2013 9:15 AM

Q: Service Request: Generate operation failure, not an execution failure

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