Quarterly Billing withPeriodic Billing

Hi Gurus
We are using period billing. We want the billing to be done quarterly.And the requirement is that the total amount should be equally divided in 4 parts (for 4 quarters).But when we use calculation type B in pricing condition, it does not divide the value in 4 equal amount, instead it bills the total value 4 times. E.G.- the total amount is 100 then we want it to be 25 for each quarter. But with Calculation type B it gives 100 for each quarter. Please suggest.

Hi Brajesh
It is the standard system behviour that the billing plan price is calculated using the
condition value considering the calculation type  and the number of days in the period.
To get what you are looking for you can do as follows:
Create an annual price eg 100 Euro KONP-KRECH = 'N'
In the customising of the billing plan type transaction OVBI
Set the next billing date to - Quarterly
Set the Nr of days in the year to 360 and the Nr of days in the month to 30.
With these setting the standard calculation will be 100 (yearly price)
divided by 4 even periods resulting in 4 x 25 Euro for each period
in the year.  
I hope this helps you further
Kind regards
Brian

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    Many Thanks
    Kumar

    Hi Sudha,
    Thank You for the reply.
    Your answer is relevant, however there is a hitch in the business process.
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  • Changing from quarterly to monthly 'whole bill DD'...

    I currently pay by quarterly 'whole bill direct debit', and just pay the standard £11.54 a month (I only use the line for my broadband, I use my mobile for calls). I want to pay monthly instead, but still want it to be the whole bill DD rather than just setting up a fixed monthly payment plan, and it is not giving me the option to do this online. The help section mentions the option of a monthly whole bill DD, so I don't know why it doesn't offer it to me.
    My next bill is due out in a few weeks (I've already paid up until 11th August) but I have a credit of about £22 on my account due to a billing error last time. If another quarterly bill is produced I'll only owe about £13 for August-November's line rental, which is fine, but I'd rather get the monthly bills set up now if I can. Hopefully this will give me a zero balance on my next bill, a very small balance to pay on September's bill and then the normal monthly line rental will start from October onwards.
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    Hi EHL123 and welcome to the forum!
    The Quarterly DD you are on at the minute is known as whole bill DD,you can change to standard monthly DD but this also means going to monthly billing aswell.
    Also you cannot choose what day the payment is taken on a standard monthly/Quarterly DD.
    If you choose MPP then you will receive your bill every Quarter but your payments will be taken monthly on the day you choose this option may be best for you if your payments never exceed 11.54.
    I have checked my own account and cannot see a option to change this either so give BT a call on 0800 800 150 and they can change/setup the required method.
    Inherent omniscience - the ability to know anything that one chooses to know and can be known

  • Billing Plan : Quarterly

    Hi
    I have a scenario where in i want to have Quarterly Billing plan in contract instead of monthly and billing date could be 1st of 4th month or it could be 30th of 3rd month. I am using  standard contract type SC in ECC6.
    I have tried defining date rule etc. it is not woring out.
    Billing plan should be as follows
    01.01.2007 - 31.03.2007
    01.04.2007 - 30.06.2007
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    Regards
    Kalpesh

    Hi,
    refer these settings for date det rule, billing plan and assigning to item cat, if need ref H29 billing block
    4.1.3     Defining Rules for Determining Dates
    Use
    In this step, you define rules for determining dates for the billing plan.
    Procedure
    1.     Access the activity using one of the following navigation options:
    Transaction Code     SPRO
    IMG Menu     Sales and Distribution  Billing  Billing Plan  Defining Rules for Determining Dates
    2.     Choose New Entries.
    3.     On the New Entries: Details of Added Entries screen, make the following entries:
    Field name     
    Value     Description
    Date det. rule     YH     Quarterly advance
    Baseline date     07     
    Time period     3     
    Time unit     3     
    Last of month     A     
    Calendar ID          
    Contract Data          
    1.     Access the activity using one of the following navigation options:
    Transaction Code     OVBI
    IMG Menu     Sales and Distribution  Billing  Billing Plan  Billing Plan Types  Maintain billing plan types for periodic billing
    2.     On the Change View “Maintain billing plan types for periodic billing”: Overview screen, select the billing plan type S3 and choose   Copy as… to create a billing plan type.
    3.     On the Change view “Maintain Billing Plan Types for Periodic Billing “: Data screen, overwrite the following existing entries:
    Field name
    Value     Description
    BillingPlanType     S3  Y1     Periodic quarterly BPHT
    Next bill.date     50  YH     
    In advance     Select     
    4.     Save your entries and choose Back.
    8.     Select the item category WVC and choose   Copy as… to create a new item category.
    9.     On the Change View “Maintain Item Categories”: Details of Selected Set screen, make following entries:
    Field name      Description     User Action and Values     Note
    ItCa          YWVQ     
              Service Quarterly HT     
    Business Data     
    Billing Plan Type          Y1     
    Determine Cost          X     
    Revenue Recognition     Time-related revenue recognition     A     
    Delimit. Start Date     Proposal based on contract start date     A

  • Paid bill and switched to monthly payments...

    Hi, I just paid my bill in full and have now swtiched to monthly direct debits to avoid the payment charges. My question is this, as I was billed in advance for line rental etc, when will BT start collecting the monthly payments, as surely I am now in credit for 3 months? Will they just collect any call charges for the next 3 months?
    Thanks in advance 

    If you have moved to the Monthly Payment Plan (quarterly bills with regular monthly payments), your monthly payment should include line rental, package costs and call charges. This means that you will have more or less paid the next bill by the time it arrives. (There will be some discrepancy because call charges vary, but this is catered for by subsequent reviews of your monthly payment.)
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    You can click the white star next to this message if you think it was helpful.

  • Service Contracts Billing Schedule Creation Error

    Hi,
    I have a requirement of creating service contracts from back-end for which I am using the oks_contracts_pub.create_contract_header, create_service_line, and create_bill_schedule. I am creating my contracts with active status and renewal type of EVN (Header level), FUL(Line Level). My contract is of type subscription. The contract header and line are creating fine but the Bill schedule API is throwing an UNEXPECTED ERROR. The billing schedules need to be created based on accounting rule which can be quarterly or monthly. I have included the bill schedule code (hard coded values) for review. Any help is greatly appreciated.
    Also the version I am working on is R12
    ________________________________________________CODE___________________________________________________________________
    CREATE OR REPLACE PROCEDURE BILLING_SCHEDULE AS
    l_strm_level_tbl OKS_BILL_SCH.STREAMLVL_TBL;
    v_bill_qtrs NUMBER := 0;
    v_bill_mths NUMBER := 0;
    v_bill_days NUMBER := 0;
    v_net_amount NUMBER := 468;
    v_acct_rule_name VARCHAR2(50) := 'QUARTERLY';
    v_amt_per_day NUMBER;
    x_error_locator VARCHAR2(2000);
    v_start_date DATE := '04-MAY-2010';
    v_end_date DATE := '25-MAY-2010';
    x_return_status VARCHAr2(3);
    x_msg_count NUMBER;
    x_msg_data VARCHAR2(2000);
    v_billing_sequence NUMBER;
    x_chr_id NUMBER := 17000;
    x_line_id NUMBER := 223248604345353294444923586786456728480;
    g_day_uom VARCHAR2(10) := 'DAY';
    g_month_uom VARCHAR2(10) := 'MTH';
    g_quarter_uom VARCHAR2(10) := 'QTR';
    v_amt NUMBER;
    v_invoicing_rule_id NUMBER := -2;
    BEGIN
    --Create Billing Schedule based on accounting rule
    okc_context.set_okc_org_context;
    MO_GLOBAL.INIT('OKS');
    MO_GLOBAL.SET_POLICY_CONTEXT('S', 83);
    v_bill_qtrs := 0;
    v_bill_days := 0;
    v_bill_mths := 0;
    SELECT NVL(v_net_amount, 0)/(v_end_date - v_start_date)
    INTO v_amt_per_day
    FROM dual;
    dbms_output.put_line('Calculated amt per day ' || v_amt_per_day);
    IF v_acct_rule_name LIKE '%QUARTERLY%' THEN
    --Quarterly billing schedule
    SELECT FLOOR(MONTHS_BETWEEN( v_end_date,
    v_start_date)/3),
    v_end_date - ADD_MONTHS(v_start_date, (FLOOR(MONTHS_BETWEEN(v_end_date, v_start_date)/3)*3))
    INTO v_bill_qtrs,
    v_bill_days
    FROM dual;
    dbms_output.put_line('Calculated the qtrs and days');
    IF v_bill_qtrs > 0 THEN
    SELECT (ADD_MONTHS(v_start_date, (FLOOR(MONTHS_BETWEEN(v_end_date, v_start_date)/3)*3)) - v_start_date)*v_amt_per_day
    INTO v_amt
    FROM dual;
    dbms_output.put_line('Calculated qtr amt');
    SELECT NVL(MAX(sequence_no), 0) + 1
    INTO v_billing_sequence
    FROM oks_stream_levels_b
    WHERE dnz_chr_id = x_chr_id
    AND cle_id = x_line_id;
    --Populating the stream line variables
    l_strm_level_tbl(v_billing_sequence).sequence_no := v_billing_sequence;
    l_strm_level_tbl(v_billing_sequence).dnz_chr_id := x_chr_id;
    -- l_strm_level_tbl(v_billing_sequence).id := x_line_id;
    l_strm_level_tbl(v_billing_sequence).cle_id := x_line_id;
    l_strm_level_tbl(v_billing_sequence).uom_code := g_quarter_uom;
    l_strm_level_tbl(v_billing_sequence).uom_per_period := 1;
    l_strm_level_tbl(v_billing_sequence).level_periods := v_bill_qtrs;
    l_strm_level_tbl(v_billing_sequence).start_date := v_start_date;
    l_strm_level_tbl(v_billing_sequence).end_date := v_end_date;
    l_strm_level_tbl(v_billing_sequence).invoice_offset_days := NULL;
    l_strm_level_tbl(v_billing_sequence).amount := v_amt/v_bill_qtrs;
    l_strm_level_tbl(v_billing_sequence).level_amount := v_amt/v_bill_qtrs;
    l_strm_level_tbl(v_billing_sequence).lines_detailed_yn := 'Y';
    l_strm_level_tbl(v_billing_sequence).due_arr_yn := 'Y';
    dbms_output.put_line('Before calling the Bill Sch API for QTR');
    OKS_CONTRACTS_PUB.CREATE_BILL_SCHEDULE ( p_billing_sch=>'E',
    p_strm_level_tbl=>l_strm_level_tbl,
    p_invoice_rule_id=>v_invoicing_rule_id,
    x_return_status=>x_return_status);
    dbms_output.put_line('After calling the Bill Sch API for QTR');
    IF x_return_status <> 'S' THEN
    x_msg_count := 1;
    dbms_output.put_line('Quarterly schedule creation error ' || x_msg_data);
    ---DBMS_TRANSACTION.ROLLBACK_SAVEPOINT('OKS_A');
    -- RETURN;
    END IF;
    END IF;
    IF v_bill_days > 0 THEN
    SELECT NVL(MAX(sequence_no), 0) + 1
    INTO v_billing_sequence
    FROM oks_stream_levels_b
    WHERE dnz_chr_id = x_chr_id
    AND cle_id = x_line_id;
    dbms_output.put_line('sequence '||v_billing_sequence);
    --Populating the stream line variables
    l_strm_level_tbl(v_billing_sequence).sequence_no := v_billing_sequence;
    l_strm_level_tbl(v_billing_sequence).dnz_chr_id := x_chr_id;
    --l_strm_level_tbl(v_billing_sequence).id := x_line_id;
    l_strm_level_tbl(v_billing_sequence).cle_id := x_line_id;
    l_strm_level_tbl(v_billing_sequence).uom_code := g_day_uom;
    l_strm_level_tbl(v_billing_sequence).uom_per_period := v_bill_days;
    l_strm_level_tbl(v_billing_sequence).level_periods := 1;
    l_strm_level_tbl(v_billing_sequence).start_date := v_start_date;
    l_strm_level_tbl(v_billing_sequence).end_date := v_end_date;
    l_strm_level_tbl(v_billing_sequence).invoice_offset_days := NULL;
    l_strm_level_tbl(v_billing_sequence).amount := v_net_amount;--v_amt_per_day*v_bill_days;
    l_strm_level_tbl(v_billing_sequence).level_amount := v_net_amount;--v_amt_per_day*v_bill_days;
    l_strm_level_tbl(v_billing_sequence).lines_detailed_yn := 'Y';
    l_strm_level_tbl(v_billing_sequence).due_arr_yn := 'Y';
    dbms_output.put_line('Before calling the Bill Sch API for QTR days');
    OKS_CONTRACTS_PUB.CREATE_BILL_SCHEDULE ( p_billing_sch=>'E',
    p_strm_level_tbl=>l_strm_level_tbl,
    p_invoice_rule_id=>v_invoicing_rule_id,
    x_return_status=>x_return_status);
    dbms_output.put_line('After calling the Bill Sch API for QTR days ' || v_bill_days || ' ' || x_return_status);
    IF x_return_status <> 'S' THEN
    x_msg_count := 1;
    dbms_output.put_line('Day schedule, for quarterly accounting rule, creation error ' || x_msg_data);
    --DBMS_TRANSACTION.ROLLBACK_SAVEPOINT('OKS_A');
    --RETURN;
    END IF;
    END IF;
    ELSE
    --Monthly billing schedule
    SELECT FLOOR(MONTHS_BETWEEN( v_end_date,
    v_start_date)),
    v_end_date - ADD_MONTHS(v_start_date, FLOOR(MONTHS_BETWEEN(v_end_date, v_start_date)))
    INTO v_bill_mths,
    v_bill_days
    FROM dual;
    dbms_output.put_line('Calculated the mths and days');
    IF v_bill_mths > 0 THEN
    SELECT (ADD_MONTHS(v_start_date,FLOOR(MONTHS_BETWEEN(v_end_date, v_start_date))) - v_start_date)*v_amt_per_day
    INTO v_amt
    FROM dual;
    dbms_output.put_line('Calculated the mths amt');
    SELECT NVL(MAX(sequence_no), 0) + 1
    INTO v_billing_sequence
    FROM oks_stream_levels_b
    WHERE dnz_chr_id = x_chr_id
    AND cle_id = x_line_id;
    --Populating the stream line variables
    l_strm_level_tbl(v_billing_sequence).sequence_no := v_billing_sequence;
    l_strm_level_tbl(v_billing_sequence).dnz_chr_id := x_chr_id;
    --l_strm_level_tbl(v_billing_sequence).id := x_line_id;
    l_strm_level_tbl(v_billing_sequence).cle_id := x_line_id;
    l_strm_level_tbl(v_billing_sequence).uom_code := g_month_uom;
    l_strm_level_tbl(v_billing_sequence).uom_per_period := 1;
    l_strm_level_tbl(v_billing_sequence).level_periods := v_bill_mths;
    l_strm_level_tbl(v_billing_sequence).start_date := v_start_date;
    l_strm_level_tbl(v_billing_sequence).end_date := v_end_date;
    l_strm_level_tbl(v_billing_sequence).invoice_offset_days := NULL;
    l_strm_level_tbl(v_billing_sequence).amount := v_amt/v_bill_mths;
    l_strm_level_tbl(v_billing_sequence).level_amount := v_amt/v_bill_mths;
    l_strm_level_tbl(v_billing_sequence).lines_detailed_yn := 'Y';
    l_strm_level_tbl(v_billing_sequence).due_arr_yn := 'Y';
    dbms_output.put_line('Before calling the Bill Sch API for MTHS');
    OKS_CONTRACTS_PUB.CREATE_BILL_SCHEDULE ( p_billing_sch=>'E',
    p_strm_level_tbl=>l_strm_level_tbl,
    p_invoice_rule_id=>v_invoicing_rule_id,
    x_return_status=>x_return_status);
    dbms_output.put_line('After calling the Bill Sch API for MTHS');
    IF x_return_status <> 'S' THEN
    x_msg_count := 1;
    dbms_output.put_line('Monthly schedule creation error ' || x_msg_data);
    --DBMS_TRANSACTION.ROLLBACK_SAVEPOINT('OKS_A');
    --RETURN;
    END IF;
    END IF;
    IF v_bill_days > 0 THEN
    SELECT NVL(MAX(sequence_no), 0) + 1
    INTO v_billing_sequence
    FROM oks_stream_levels_b
    WHERE dnz_chr_id = x_chr_id
    AND cle_id = x_line_id;
    --Populating the stream line variables
    l_strm_level_tbl(v_billing_sequence).sequence_no := v_billing_sequence;
    l_strm_level_tbl(v_billing_sequence).dnz_chr_id := x_chr_id;
    --l_strm_level_tbl(v_billing_sequence).id := x_line_id;
    l_strm_level_tbl(v_billing_sequence).cle_id := x_line_id;
    l_strm_level_tbl(v_billing_sequence).uom_code := g_day_uom;
    l_strm_level_tbl(v_billing_sequence).uom_per_period := v_bill_days;
    l_strm_level_tbl(v_billing_sequence).level_periods := 1;
    l_strm_level_tbl(v_billing_sequence).start_date := v_start_date;
    l_strm_level_tbl(v_billing_sequence).end_date := v_end_date;
    l_strm_level_tbl(v_billing_sequence).invoice_offset_days := NULL;
    l_strm_level_tbl(v_billing_sequence).amount := v_amt_per_day*v_bill_days;
    l_strm_level_tbl(v_billing_sequence).level_amount := v_amt_per_day*v_bill_days;
    l_strm_level_tbl(v_billing_sequence).lines_detailed_yn := 'Y';
    l_strm_level_tbl(v_billing_sequence).due_arr_yn := 'Y';
    dbms_output.put_line('Before calling the Bill Sch API for MTH days');
    OKS_CONTRACTS_PUB.CREATE_BILL_SCHEDULE ( p_billing_sch=>'E',
    p_strm_level_tbl=>l_strm_level_tbl,
    p_invoice_rule_id=>v_invoicing_rule_id,
    x_return_status=>x_return_status);
    dbms_output.put_line('After calling the Bill Sch API for MTH days');
    IF x_return_status <> 'S' THEN
    x_msg_count := 1;
    dbms_output.put_line('Day schedule, for monthly accounting rule, creation error ' || x_msg_data);
    --DBMS_TRANSACTION.ROLLBACK_SAVEPOINT('OKS_A');
    --RETURN;
    END IF;
    END IF;
    END IF;
    COMMIT;
    EXCEPTION
    when others then
    dbms_output.put_line('Error ' || sqlerrm);
    END;
    Thanks,
    Yash.

    Hi There,
    I have a similar requirement to create rental service contracts and create billing schedules.
    Can you please pass on your functional docs so that i can refer to them.
    Thanks,
    Raidu

  • BT billing cut me off 16 days after issuance of th...

    Hi,
    I've been a BT customer for twenty odd years.  In those twenty years I've experienced plenty of problems:- poor service, disgusting technical assistance, high bills, customer service people who don't understand me as they can't speak English well, long irritating automated telephone systems costing me each minute I wait, and just plain arrogance and incompetence.   I've stayed because most of the time the service works ok, I'm a busy person and like an easy life.   I'm a pretty good customer too, and BT have made plenty from me. 
    I dislike direct debits, so I pay quarterly via the internet.   I pay a premium for this even though the admin for BT is negligible if it exists at all.     I have noticed that they've decided I have a ten day payment window.   I ignore this and pay all of my bills on the same day each month, in the month they come in. 
    Last month, I received (by email) my quarterly bill.   It came in on the 3rd, and I pay bills on the 25th.   On the 19th I was getting ready to fly somewhere and needed to transfer money by online banking.   My service had been CUT OFF! no warning.  I found out by my browser going to this lovely designed BT page saying your service has been cut off, click here to pay your bill now.     I went ballistic and phoned--at a time when I didn't have a lot of time!   It took two phone calls from my mobile phone (the first cut me off as I didn't have my customer number to hand) and over 10 minutes to get to a human being with English as a second language--par for the course! and by the way BT and the other companies that do this, not ideal for telephone service by the way!, I doubt we're getting any financial benefit as customers in our bills from the pittance they pay in these other countries for these call centres.     At first this person insisted I have to pay which I flat out refused.   16 days!    I'll bet BT don't pay their vendors that fast.   I persevered, and was angry but not rude, after threatening to cancel my account, this person reinstated my service.    
    I complained in writing and requested that a solution to this problem might be to increase my billing period to 30 days, so their cutting off service which is probably automated wouldn't kick in.   I received a polite reply, refusing.     So BT, I'm leaving.   
    I have to wait for a while, until 1 May, as I had just upgrated to their Infinity service and I'm locked in until 1 May 2013.   I could go now, but I won't pay their extortionate fee for leaving early.   Once upon a time I might have forgotten all about it, but not this time.    The date is in my diary, and so will be my MAC code.  I'm already gone.  Long overdue.   Any suggestions out there for a great competitor?   I've started my search.
    It may seem like a small thing, I can and probably will just adjust my billing cycle to ensure I pay it ON DEMAND! until the 1st of May next year so I don't have it happen again.   But I resent being bullied like this, and I resent being treated like this.  It is the straw that broke this camel's back.     When companies treat their customers like their B**CHES, then the b's bite back and go.
    It would be good if a customer retention service read these remarks and took note, but I know they don't care.  Neither do I anymore, and I've got plenty of time to find a better replacement!     

    Hi JS_Regiate,
    I am really sorry that your service was cut off.  I understand completely the points you are making, taking into consideration your long term custom with us, coupled with regular payments, I appreciate that this must have been annoying.  Especially when throwing your travel complications into the mix.
    If you would give us another chance I'll be happy to have a look over your account and see what happened.  16 days does sounds a bit out but I'll need to have a closer look.
    Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • How to get Bill / DD date changed when you're alre...

    Hi All,
    I've joined the forum this morning to try and save my sanity!!!!  I've now ended up speaking to Indian Call centres on four seperate occassions this morning and am fed up of people anticipating what my query is, making incorrect assumptions and essentially telling me to lump it!!!!!
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    Hi Eveyone,
    Each area is set up with its own billing date.  This is so we dont get inundated with bill processing for all our customers at once, therefore its staggered.  As such we cant change your billing date.
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    If you have Line Rental Saver MPP is not an option though
    Hope this helps
    ta
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Billing Plan and Promotions for Service Agreements

    Hello Friends,
    We have a requirement here, that we want to sell a 1 Yr Service Agreement (Price of $1200) on a promotion who ever buys this service agreement will not be billed till three months (for evaluation purpose) and say if they like it and want to continue with this agreement then on the begining of the Fourth month they will be billed for the remaining portion of the service agreement ( i.e. $900). in a way that means they will get a 25% discount on this service agreement and remember the bill will be only one time i.e. in the fourth month for an amount of $900 and also this promotion should last only till the end of this year.
    Any thoughts on how we can configure for this, your help
    will be greatly appreciated
    Thanks

    You will require two service contract document types. The first (say contract type SC) which uses milestone billing and the other (say ZC) which uses periodic billing.
    The second one should be generated as a follow up action of the first at the end of the first year.
    Ensure that the milestone billing allows you to bill 25% in the first installment. You can ofcourse block this one. The second one should allow you to bill 75%. This will not be blocked.
    If the customer does not terminate the contract during the first quarter you bill the customer for the second billing item.
    Once this contract has ended you can create another contract which will use the periodic billing which is simple quarterly billing which is what I think u require.
    Next, the item category is an area you might have to think on. You may be able to create the same contract type if u can create the same material with a different item category so that in the same document type u can create first an item with milestone billing and the second with periodic.
    Most probably this will meet your requirement. Please vet this with the FI/CO guys to check how it reflects their G/L accounts.
    Let me know if u need any more tips.
    thanx

  • Issue with Billing.....Why!!!

    Hi All,
    Dont often moan about this but I think this is the third time I have written on this forum about my billing.
    I used to be on a one monthly bill but the direct debit used to come out of my bank account 2 days before I got paid....yes I should save the money....no im not a good saver, so it had to be changed!
    I then got a massive bill...Shocked but realised what BT had done, put me on a quarterly bill, however, they expect me to pay more than what I am going to use.
    Everytime I call BT when I get a bill, I have to call them up to tell them I will pay them what is expected for each of the three months, my bills should come up to about £40 a month but BT insist on wanting over £60..I can not afford this!!
    I have been in contact with the bank and requested my money back, this was done with no problem, I then called BT to tell them this......My first call was to a high pitched speaking man who did not understand my request and put me on hold for what seemed forever.....he then passed me to the menu to choose what services I want......NOT HAPPY!!!
    Overall, I feel that I have once again been mislead by BT and promises that can not be met!  Im hoping the BT Forum Teams can help me ;-)
    CG
    CG Over An Out

    Assuming you're not starting the quarter with a debit balance, you should be able to do that. Ever since I got my account into balance about a year ago the monthly payment has been the cost of my basic package plus a couple of quid for non-inclusive calls, which achieves a roughly zero balance each quarter.
    You can adjust the amounts yourself in MyBT. I've never had a problem with it, though obviously it's necessary to readjust the monthly payment now and then (eg any day now when I get my bill with this month's price increases).
    If you are unable to do it yourself, report back here and you should be able to get help from the forum moderators.  
    You can click the white star next to this message if you think it was helpful.

  • Upgrading package billing question

    Hello everyone, just registered, so this is my first post! (sorry it's so long)...
    My query is this - I rang BT yesterday to upgrade to BT Unlimited Broadband (and to try to get a better deal, since we were still on the now presumably obsolete broadband option 2 at £23.80 per month!). Anyway, we were offered a great deal of £13.65 a month for the next twelve months which we were very pleased with. We had also been paying for the 'Unlimited Evening and Weekend calls' package on the phone (which had initially been free) but since we hardly ever use the landline and 'Unlimited Weekend calls' was being offered as a package with the unlimited Broadband offer, I asked for us to drop the Evening and Weekend calls subscription on the phone, which was agreed to. We also paid for a year's Line Rental Saver then and there for £141.
    We had been paying quarterly up until now, but I was told that since we were starting a new contract, we would be changing to monthly payments, which I also agreed to.
    All well and good. 
    However, due to very bad timing, our next quarterly bill was due to be issued that same day and, lo and behold this morning we received a pdf email notification with all our (few) phone calls listed (that's fine) and also the upcoming three monthly charges for 'Unlimited Evening and Weekend Calls' and 'Broadband, Option 2 - 40gb limit'. It also included the next three months line rentals, which of course, we have now already paid for in advance via the Line Rental Saver.
    My question is this - will we still be charged for the next three months and then gain this back via a rebate in the September bill? I did call up BT this morning when we received this next bill and was told that it 'was wrong' and would be updated. However, as of right now, the bill is still there, charging us for the wrong packages and for line rental for which we have already paid. We were told that we would receive a letter in the post 'over the next few days' but the email we were promised yesterday confiriming our broadband upgrade and phone package change never materialised, so I'm a little dubious that it will arrive either!
    Incidentally, when we log in our account (actually, it's my father's account, but I'm dealing with it for him), the correct, upgraded packages (Unlimited broadband and Unlimited Weekend calls) are listed, so I'm sure there's just some updating needing on the billing side. I wonder if I should contact them again or wait to see if the (promised) letter arrives and see what that says??...
    Solved!
    Go to Solution.

    try online chat and see if they can clarify 
    live chat http://bt.custhelp.com/app/contact/c/2902/?s_intci​d=con_intban_sanda_contact_us_chat_from_forums
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  • Resuls Analysis for Service Contracts - Revenue in Excess of Billing.

    Dear Experts,
    We are running RA for Service Contracts.
    COntract period is 01/11/2010 to 30/10/2011.   Montlhy Value is 1000, Yearly value 12000
    1) The Billing Plan is Quarterly Billing (deferred).If we Run RA in KKA3.  Planned revenue showing is 12000 / 4 quarters = 3000 .
                                 If we Run RA in KKA3 , the planned revenue shown is 3000 instead of 12000.
    2)                          We have incurred some cost for the month of  November 2010.   If we RUN RA on KKA3 for the month of november 2010 , we should get 1000  as Actual Revenue and 2000  Should be shown in Revenue in Excess of Billing(REB). But it is not showing as Revenue in Excess of Billing.
    Please help.
    Regards,
    Shareeq
    Edited by: K M AHAMED SHAREEQ HUSSAIN on Oct 28, 2010 2:55 PM
    Edited by: K M AHAMED SHAREEQ HUSSAIN on Nov 4, 2010 4:18 PM

    Dear Experts,
    The Planned Revenue problem is solved now. We will have to run a Program(OSS Note). The Revenue in Excess of billing is there. Please help.
    Regards,
    Shareeq
    Edited by: K M AHAMED SHAREEQ HUSSAIN on Nov 7, 2010 4:32 PM

  • Want to listen to a grown man cry over billing?

    I feel so very down after getting off phone talking to a (?) helpful Indian lady regarding my outstanding bill.
    Long story short...
    My last quarterly Bill I could not pay as my best friend was killed in a car crash and I had to (wanted to) help out with funeral costs etc.
    I was given more time to pay which I was thankful for.
    Today my package (Phone/Broadband) was partially restricted.
    I called BT to see if I could incorporate the outstanding balance of £136 in to a MOnthly Payment Plan before my next scheduled bill was produced on 3rd May - NO! I have to pay £136 (outstanding amount) after which I would be eligible for a Monthly Payment Plan via direct debit.
    Sadly, after quitting my job and going on Carers Allowance to look after my dying mother I have been on Job Seekers Allowance and do not have an awful lot of money - current balance £65.08 in my bank account to last me until 13th May.
    I am 47 and for most of my adult life have been a customer of BT - both my parents have passed away but when they had a telephone they were too mostly with BT.
    Now for the ironic thing - as a past employee of BT I have been very thankful that the BT Benevolent Fund has helped me to pay my electricity/gas bills!
    Life is very strange sometimes - at the moment I am able to raise an ironic smirk but not a true smile for me!
    Rant over - I am a newbie here - any advice would be appreciated.
    Thanks in advance.
    Darren

    Hi Darren and welcome.
    I'm really sorry you've had so many problems lately. If there is an outstanding balance on the account you can't switch to a monthly payment plan but I'll be happy to take a look at this for you and check if we can sort something out. Drop me an email with the details. You'll get the 'contact us' form in the about me section of my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Picking a DD payment date and a bill calculation d...

    I want to pay by monthly direct debit and pay off the whole montly bill in whole every month (like the good loyal BT customer that I am). To suit my way of doing my accounts I need to get advised of the bill amount just before the end of a month in advance of a DD that gets taken just after the start of a month. Having both the bill calculated and the payment taken part way through the month would not work.
    I phoned BT in the past and asked if it was possible to change the DD and bill dates and was told it was not possible.
    Can it be done? Can the DD and bill dates be changed?
    Solved!
    Go to Solution.

    Hi greenbandit,
    Each area has a different bill cycle, however if you choose to pay your entire bill by direct debit each month (Whole Bill Direct Debit Monthly) your bills will be produced on a specific date, not of your choosing, and the direct debit will be taken within 10 days.
    You can set up Monthly Payment Plan (MPP) which pays monthly set amounts to a quarterly bill.  This allows you to pick a specific date each month for you payment to be made but not the date of the bill production.
    Hope this helps
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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  • HELP: SERIOUS ISSUES WITH BILLING

    I have had serious issues with BT since joining their service. Without getting into the issues we had with the BT homehub and other things at the start of the contract with them here is what's been happening. 
    When we joined BT we explained that we wanted a monthly direct debit. Sounds simple enough but apparently not. 
    I have phoned over 6 times in the last year to change this. It has still not happened. Several times we were told that on the system it said monthly for it to be then taken out quarterly. In July while we were away this happened again. Only as we assumed that as they had informed us it would definitely be on monthly direct debit that it was the money for the whole of the quarter was not there. So when they took the money for a quarterly bill again. We were charged. It has set back other bills as the money had been eaten up by charges for this. As you can imagine we were quite annoyed. This was not our fault and we felt that BT were not capable of holding our account details without taking money they we repeatedly requested not to. I admit we should have kept a closer eye on our bills account but you don't think that a company will repeatedly do this to you. 
    After phone calls it emerged that they would not say more than a 'sorry' about this. 
    The saga then continued. I cancelled the quarterly direct debit at the back and have asked BT to send me monthly paper bills. Then last month our phone and internet was cut off. 
    We rang up and suggested that due to the mix up could they add the money we owed to our monthly bills and we'd pay this off on top of the monthly bill. Despite that the reason we owe this at all is not through any fault of our own but through theirs. The money would have been available had they taken it as repeatedly requested.
    We were on the phone for 1hr and 10 mins ( 21st September) to three different people. No, they said  must be paid in 10 day. My partner only managed to get money off this in about an hour - the point being we were happy to pay the whole amount over a year and were not allowed. We asked to speak to a manager after 1hr and 10 and were put back to the start of the queue. 16 minutes later the man we spoke to said a manager named Samantha would call us back. No-one did. 
    On the 22nd of september a rather annoyed me called back and repeatedly requested a manager - sadi would be put though. After 17 minutes the phone went dead. 
    Called later on same thing phone went dead after requesting a manager at 10 minutes.
    Later on called for 28 minutes and told the call centre the issue £20 deducted from amount but said it had to be paid in ten days and a  bill would be sent. Was told that the internet would be reconnected that day. 
    23rd September was hung up on after thre minutes on requesting why the internet had not been connected.
    Phoned later. The man that I spoke to said that no action had been put through to reconnect the internet. He would do it and it would be through by 5pm.
    My partner phoned at 8pm when the internet still had not been reconnected. It was done the next day. 
    Today BT phoned to ask if I had the bill ( Not sent) and tell me that the line will be disconnected by the end of the day. i explained that we were in the middle of complaints procedures with them. She looked on the system and said that there were no notes on the account. I asked for a manager and then asked for this managers superior. She put me through to someone that when questioned was not her superior and half way through my explanation of this....you guessed it..... the line went dead. 
    I am so annoyed that we've been fine with bill paying and as of their mistake we're now in debt to them and feel like we can't sort it out as there is not anyone who will listen or help. Has anyone had similar probelms or does anyone have a number for their English call centre?
    Jess

    hi Jess,
    I am really sorry that you have had so much trouble trying to get this sorted out.  I'll get this straightened out.
    Could you drop me in an email please to the address in my profile with your BT account and telephone number along with a link back to this thread.
    Cheers
    Craig 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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