Queries on SAP Solution Manager ChaRM & Service Desk

Hi All,
I have couple of queries on ChaRM and Service Desk. Request your expert advice.
1. As we know it is possible to create a change request from service desk ticket. Now I want to know if it is possible to have a dependency between the Service Desk ticket and corresponding ChaRM request so that till the time the change request is not closed/ Abandoned, the service request cannot be closed.
2. Can a ChaRM change request can have multiple change documents attached to it and if yes how the status of the change request is determined. If we can create only one change document then is it the case that we can handle changes in only one satellite system with one change reuest. Example u2013 2 change requests are required if changes required in ECC & BI system for same incident.
Thnaks.
Best regards, Vithal

Hi Sanjai & all,
Now I want to know some of the scenario where we are required to have multiple change documents. As we know once the change document has got created it is not possible to change the change request. Also in the change document we have certain actions (e.g. quality team approval) which we get on change level and not for each document. Please let me know how this will be possible in case we have multiple change documents getting created (say one for development team, other for customizing team and one for security team).
So in all we have a scenario where some actions are happening at change request level - then some changes at change document level (have multiple change documents)u2013 then again some actions which we want to do on the collective change (will not mind in doing at change document level).
Thanks for all your pointers.
Best regards,
Vithal

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Web service available in SAP Solution Manager

Hi,
Which are the Webservices available in SAP Solution Manager.
I want to Integrate HP Openview change request process with SAP Solution Manager ChaRM.
Regards
PK
Edited by: PK on Aug 9, 2010 3:37 PM

Although the path vary between release - webservices for Solution Manager are usually available in transaction SICF
under the following path
/default_host/sap/bc/solman
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Best wishes
Stuart

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Is it possible to accces charm of soultion manager via SAP CRM
If so how does it work and documentation are welcomed
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option 1
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My system DEV is already connected to a first SAP Solution Manager, I would also like to reconnect the same system so that it communicates and will be monitored by a second SolMan.
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Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
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Hello Richard,
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(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
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FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
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(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

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1.solution manager CEN and Alerting configuration guide for dummies.
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How to work sap solution manager

< MODERATOR: Message locked. Please read the [Rules of Engagement|https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement] before posting next time. please search first. >
Hi experts,
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arti singh

The SAP Solution Manager supports you throughout the entire life-cycle of your solutions, from the Business Blueprint to the configuration to production processing. It provides central access to tools, methods and preconfigured contents which you can use during evaluation, implementation and operational processing of your systems.
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 Central access to all tools for your project (Project Administration, Business Blueprint, Configuration, Test Workbench, create Group Rollout templates)
 Central management of all information for your Project (roadmaps, system landscape, project documentation)
 Compare and synchronize customizing in different SAP components
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 Real-time System Monitoring
 Business process monitoring
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What is exactly a IBASE in SAP Solution manager

Dear all
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thanks
Edited by: hchabi on Apr 1, 2010 1:45 PM

Hi
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JSM : Job Management in SAP Solution Manager - Questions ?

01. I want to use the job request process in SAP Solution Manager. Which
technical prerequisites need to be fulfilled to use this functionality ?
02. I am using a service desk other than the SAP Solution Manager service
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All other questions should have been answered at [http://wiki.sdn.sap.com/wiki/display/SM/FAQJobSchedulingManagement|http://wiki.sdn.sap.com/wiki/display/SM/FAQJobSchedulingManagement]
Best Regards
Volker

Ticket Generation in SAP Solution Manager 4.0

Dear all Gurus,
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Hello Abdul,
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Ticket SAP Solution Manager 7.0 to SAP EHP 1 for SAP Solution Manager 7.0

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DB Detail
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Dear Mohamed,
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Welcome to Forum "SAP Solution Manager for VAR Partners"

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Sizing of SAP Solution Manager

I would like to know the answers for the following questions regarding the Sizing of SAP Solution Manager:
What is the explanation/definition of the following terms?
Low activity users
Medium activity users (two dialog steps/min.)
High activity users (10 dialog steps/hour)
P.S. I would like to implement ChaRM functionality.
Thank you very much!
regards
Thom

check
http://service.sap.com/solutionmanager
--> FAQ
check there the answer to the question
"7. How many satellite systems can be connected to the SAP Solution Manager at the same time? Are there any rules concerning sizing?"
Markus

Error in installation of Sap Solution Manager - AIX / Oracle

Hello,
We are installing SAP Solution Manager in Operating System is AIX 5.3 and Database System is Oracle 10.2
After the Oracle Installation, in the phase of Abap Import (16 of 44), we are
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Required system resources are missing or not available:
Import directory '/oracle/install/51032524/EXP1' does not exist;
Import directory '/oracle/install/51032524/EXP2' does not exist;
Import directory '/oracle/install/51032524/EXP3' does not exist;
Import directory '/oracle/install/51032524/EXP4' does not exist.
ERROR 2007-04-12 15:27:41
CJS-30022 Program 'Migration Monitor' exits with error code 2. For
details see log file(s) import_monitor.java.log, import_monitor.log.

The installation export DVD was copied to local machine (the directory
list is attached in zip file). We get this DVD from
service.sap.com/swdc.
java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2)
Classic VM (build 1.4.2, J2RE 1.4.2 IBM AIX 5L for PowerPC (64 bit JVM) build caix64142ifx-20061222 (ifix 113727: SR7 + 112603) (JIT enabled: jitc))
IMPORT_MONITOR.JAVA shows this message:
java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 2.3)
IBM J9 VM (build 2.3, J2RE 1.4.2 IBM J9 2.3 AIX ppc64-64 j9ap64142ifx-20061222 (JIT enabled)
J9VM - 20061220_10521_BHdSMr
JIT - 20061026_1805_r8
GC - 200612_20)
Required system resources are missing or not available:
Import directory '/oracle/install/51032524/EXP1' does not exist;
Import directory '/oracle/install/51032524/EXP2' does not exist;
Import directory '/oracle/install/51032524/EXP3' does not exist;
Import directory '/oracle/install/51032524/EXP4' does not exist.
And the directory is OK
/oracle/install/51032524
ls -l
total 160
-rwxrwxrwx 1 root system 79 Apr 12 09:54 CDLABEL.ASC
-rwxrwxrwx 1 root system 79 Apr 12 09:54 CDLABEL.EBC
-rwxrwxrwx 1 root system 9093 Apr 12 09:54 COPY_TM.HTM
-rwxrwxrwx 1 root system 5787 Apr 12 09:54 COPY_TM.TXT
-rwxrwxrwx 1 root system 8559 Apr 12 09:54 CRCFILE.DAT
drwxrwxrwx 4 root system 256 Apr 12 10:03 EXP1
drwxrwxrwx 4 root system 256 Apr 12 10:11 EXP2
drwxrwxrwx 4 root system 256 Apr 12 10:14 EXP3
drwxrwxrwx 4 root system 256 Apr 12 10:16 EXP4
-rwxrwxrwx 1 root system 88 Apr 12 09:54 LABEL.ASC
-rwxrwxrwx 1 root system 88 Apr 12 09:54 LABEL.EBC
-rwxrwxrwx 1 root system 20 Apr 12 09:54 LABELIDX.ASC
-rwxrwxrwx 1 root system 22361 Apr 12 09:54 SHAFILE.DAT
-rwxrwxrwx 1 root system 22 Apr 12 09:54 VERSION.ASC
Please, anybody have any idea?
Thanks for help,
Carlos Nogueira

Hi Carlos, can you resolve this ? because i have the same problem, but with sql and win 2003.
java version "1.4.2_15"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_15-b02)
Java HotSpot(TM) Client VM (build 1.4.2_15-b02, mixed mode)
Required system resources are missing or not available:
Import directory sapinst\saptrans\D51032007\EXP1' does not exist;
Import directory 'sapinst\saptrans\D51032007\EXP2' does not exist;
Import directory 'sapinst\saptrans\D51032007\EXP3' does not exist;
Import directory 'sapinst\saptrans\D51032007\EXP4' does not exist.
thanks in avance.

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