Questions arising from Webtools demo

Hi,
I gave a customer a demo of Webtools yesterday and they a had a few questions that I didn't know the answers to. I'm not a developer so these might be really basic to most of you. They want to use the eCommerce service area as a helpdesk. I'm hoping that I can get some more information on here or some pointers in the right direction, so here goes...
u2022     Can you attach a file to the u2018My Equipmentu2019 records e.g. a software license file so that the external customer can download it?
u2022     When an activity is assigned to another user in Webtools is the new assignee alerted and does it go into the new assigneeu2019s calendar in SBO?
u2022     Can you use predefined text in the Service Ticket / Edit / u2018Enter a message describing your changesu2019 with u2018Send Replyu2019 Checkbox ticked?
u2022     Can an external customer accept a quote online and promote it to a Sales Order or does this have to be done by an internal user?
Any other pointers on the limitations/benefits others have encountered when using webtools in this scenario would also be helpful.
Thanks in advance,
Tracey

Q: Can you attach a file to the u2018My Equipmentu2019 records e.g. a software license file so that the external customer can download it?
A: The merchant can attach any kind of file to the item itself which can be downloaded by the shopper when viewing the item detail on the storefront
Q: When an activity is assigned to another user in Webtools is the new assignee alerted and does it go into the new assigneeu2019s calendar in SBO?
A: There is no alert sent. The activity shows on the other users calendar in B1
Q: Can you use predefined text in the Service Ticket / Edit / u2018Enter a message describing your changesu2019 with u2018Send Replyu2019 Checkbox ticked?
A: There's no where to add canned text to be chosen with a dropdown or other option.
Q: Can an external customer accept a quote online and promote it to a Sales Order or does this have to be done by an internal user?
A: Internal User only. Future development may include the ability to email a completed quote.

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When I initially import my photos into iPhoto, will iPhoto recognize (or is there a way to make it recognize) each separate directory as a separate event based on the directory in which it is found?
Yes, but... Events are organisation for those who can't really be bothered. They are automatic - based entirely on Date and Time the camera records the photos as taken. You can move photos between Events, you can Merge Events, you can Rename them and sort them in various ways except one: You cannot manually sort in an Event as Events are all automated.
Albums are a much more varied and powerful organising tool.
2) If I copy photos into iPhoto library, will it respect and preserve my directory structure wherein photos are separated by date taken?
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If not, then is it practical to still use iPhoto without copying the files into its library (by keeping them organized as subdirectories in a directory elsewhere and having iPhoto setup to automatically display photos in that directory)?
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3) If I use iPhoto to import pictures from a digital camera, can I control how it sorts those pictures into directories by making it name the directories in yyyy-mm-dd format?
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This is what Windows does and I find that format very convenient for organizing and viewing photo files, especially those that I have not yet tagged.
There are various tools in iPhoto that will allow you to find photos that you have not yet tagged or organised.
Again, if I use iPhoto to import pictures from a digital camera, can I control the naming convention so that photos are named according to date&time taken (i.e. yyyy-mm-dd_hh-mm-ss ), or at least according to just date taken (i.e. yyyy-mm-dd) as well as appended with event names?
You can add titles to photos, yes. But as the date and time of the photo are already in the Exif, using those in the name of the photo is a bit redundant.
Will I be able to edit photo properties, such as date taken, within iPhoto if I discover that a photo is incorrectly organized?
Yes.
It's a bit to take in I know, and I always suggest to people that the best thing is to create a library on their Mac, import a couple of hndred pics and explore what it does (and doesn't), and see if it works for you.
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So, for example, I have a batch of pics titled 'Seattle 08' and a typical keywording might include: John, Anne, Landscape, mountain, trees, snow. With a rating included it's so very easy to find the best pics we took at Mount Rainier.
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Regards
TD

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