Queue time display in CAD activity pane?

Using IPCC Enterprise 7.0, I can't see the time a caller spent in queue in the activity pane in CAD. The CAD guide only had one reference to it which was a reg setting on the PG. I checked and my reg setting is already correct. Anybody have any ideas how I can get time in queue (on an IPIVR) to display to an agent?

Hi everybody,
our customer would like to have similar option for agents, too. When the information of TimeInQueue is passed to agent, agent may be warned if a customer was in a queue for a long time.
In CTI there is a variable MeasuredCallQTime, but this variable is always set to 0. In ICM script it is possible to pass value Call.QueueTime to a Call.PeriphralVariable, but it is not possible to update the value at the moment the call is already routed to an agent.
I've already checked TerminationCallDetail table, but the table's QueueTime value is updated too late (it takes about 10 seconds).
Does anybody hve a solution for this request, please?
Marek

Similar Messages

Report Queue Manager Display Time ahead by 8 hours.

Good morning,
We are using Oracle 10gAS Enterprise patchset 9.0.4.2.0 on a Windows 2000 SP4 platform.
Our report queue manager display time is ahead of the OS and the runtime on the reports by 8 hours.
Is there some way to correct this?
Thank you for your response
Bill

System Preferences > Date & Time > Date & Time tab, check the box for Set automatically.

CAD agent detail real-time display

UCCE with CAD:
When agents show their statistics in the CAD window, and select Agent Detail Real-Time Display - the Avg Talking field is showing the same number for ALL agents. For example, each agent shows a value of 2:26 for Avg Talking. It would seem to me that this field should be specific to each individual agent, and not an average of all agents in the skill group. The Cisco CAD User Manual shows Avg Talking to be "The total time on calls (all talk time + all hold time) divided by the number of calls"
The other fields, i.e. calls presented, calls handled, etc, are specific to the individual agent and show different values as I would expect.
Am I mis-reading the documentation (which is entirely possible)? Has anyone else seen this?
Thanks,
Robb

Hi Robb,
Found my old TAC Case. It was for an upgrade from 7.2.5 to 7.5.6 so you might be hitting a similar issue. This is the email of the escalation from Cisco to Calabrio for the issue I had if it helps when you talk to TAC:
Problem Description:
Detailed Description
Upgraded ICM from 7.2.5 to 7.5.8 (CAD 7.5.6), after upgrade, CAD realtime
display report "Agent ACD State Log Display" start time shows a start time of 00:00:03
against every state change
Business Impact
medium:Could not see the Agent login time correctly
Troubleshooting Performed
Similar case:
http://wwwin-tools.cisco.com/casekwery/getServiceRequest.do?id=613948701#not
e48
However, the fix is
actually to go into the LDAP utility and do a hack to a certain key
within the database. Unfortunately the previous case doesn't tell which
key to edit and what to change it to. I'm presuming it had something to
do with the time zone from a mention earlier on within that case, but
not sure.
No bugs found related to the issue.
Specific Assistance Required
Need assistance to fix the issue with ACD State Log Display
Cheers,
Nathan

How to reset numbers in real time display in Cisco Supervisor Desktop?

Hi all,
I wonder about numbers in real time display in Cisco Supervisor Desktop. There are many statistic number for example : Call Handled, Max Talking, Avg Talking, Max Ready, Total Ready, Call abandoned, etc. Is there any way to reset those numbers back to zero? Please let me know.
Thank you.

Joe,
I haven't tried that, but I'm very skeptical. The CAD Agent gets stats from two places - CTIOS and RASS. RASS keeps the call log information in a SQL Desktop Engine database.
Stats derived from CTIOS reset at midnight. Obviously, restarting the RASS service has no effect on those. Call log information is being kept in a database so it seems to me that a restart of RASS should also have no effect.
I guess I will have to try for myself.
Regards,
Geoff

UCCX 8 - CSD Real Time Display "N/A"

Hello,
We are facing an issue with Cisco Supervisor Desktop real time display "Agent Logs - call" and "Agent Logs - state". These two real time displays show "n/a" while select specific agents (some agents it show data as normal). For the agents who display "n/a" in CSD, in CAD the real time data display as normal.
For example: When supervisor monitor Agent_A in CSD "Agent Logs - call" show "N/A" (the same to Agent Logs -state). But in CAD, Agent_A can see real time display "Agent Call Log Display" as normal (the same to "Agent ACD State Log Display").
Does anyone experience this issue?
It seem that the real time display data in CAD and CSD are getting from the same source. How come the CSD show "n/a" when the data is available in CAD? Any idea, please help.
Many thanks,

Hi Anuj,
Thanks for your response. We are currently running on UCCX SU2. We used to reinstalled CSD/CAD already after we upgrade the UCCX to SU2. Our issue is now fixed by delete the user id of inactive agent from resource page and resync the directory services.
Just a note for anyone who might face similar issue, the recommendation is to first check the version of CAD/CSD running on the client PC (as Anuj suggest) and also comparing the user ID with the UCCX resource page. Be aware that user ID is case sensitive. Check the inactive agent list in the resource page. Delete the user id if you see it there. Then go to Desktop Administrator to resync the directory servcies.
Thanks!

Robohelp 8: Child Project topics not displaying in the topic pane

Hi All:
I am working on a Robohelp 8 merged help with four child projects. The child project I added last (which appears as Child 2 on the ToC) displays fine in the ToC pane. However, none of the Child 2 topics display in the Topics pane.
When I investigated, I found that Child 2 had a few broken links. I fixed them but this has made no difference.
I have cleared the MergedHelp folder and recompiled a few times, but w/o any change. Child 1, 3 and 4 topics display in the topics pane, but not Child 2 topics.
Would appreciate any pointers.
Regards,
Sophie

Try deleting the child from the TOC and readding it. If that does not work, can you post an image of what you are seeing. You can do so via the camera toolbar icon.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
Follow the RoboColum(n) on Twitter

This item cannot be displayed in the reading pane

Hello all. I've bene scowering the net trying to find a solution to this problem for over a month now and every solution I have found doesn't work. Here's the low down.
It only happens on this client and not other outlook clients. Meaning the same person could open his email on another system and the views are fine. OWA is also fine. I'm pretty confident its not Exchange but Outlook on this system. I get
two messages.
When receiving emails from a specific address that sends emails with audio attachements (shoretel's voicemail to email) the user gets "this item cannot be displayed in the reading pane" There is no active content in these emails. They are plain
text. Next, when he sends a meeting invite to a specific person or receives an email from a specific person he gets "This item contains active content that cannot be displayed in the Reading Pane". Here's what I've done so far.
I've deleted and reinstalled Outlook 2010 (pro plus)
I've deleted his profile and rebuilt it. I've deleted the profile from the registry and reinstalled outlook 2010.
I've disabled all pluggins.
I've cleared the forms cache and made sure the forms view matches someones that's working.
and of course, rebooted. I've found fixes for different versions of outlook but nothing I have found has worked. Short of backing up to PST, nuking his mailbox, rebuilding it, and importing the PST i'm at a loss. I don't think I need to
get that drastic if on another machine and on OWA it works fine. Anyone have a clue as to what I could try?

Hi This is what worked for me:
Just to clarify in my case, any email that had a form attached, when I tried to open it, the actual email body was just blank.
I also realised I couldn't create new forms, I could see all the preloaded ones but couldn't open.
So this is the advise I followed:
Clearing the forms cache
The first thing you should try is clearing the forms cache. This will make sure that, in the case of using a custom form, the latest published version of your custom forms gets loaded again. In the case that you just uninstalled an application that was using
a custom form, it will purge this cached form and Outlook will try to load the original message form.
To clear the cache;
Outlook 2007 and previous
Tools-> Options…-> tab Other-> button Advanced Options…-> button Custom Forms…-> button Manage Forms…-> button Clear Cache
Outlook 2010 and Outlook 2013
File-> section Options-> section Advanced-> group Developers-> button Custom Forms…-> button Manage Forms…-> button Clear Cache
It worked when I went back to previous email the attachment looked like it had gone, double clicked and it took a while to open as it needed to load new forms.
Do this before rebuilding or deleting a mailbox. Also try SP2 if need be.

HELP: UCCX 7.0(1)SR05 CSD Queue Stat Display

CSD doesn't display the overall queue stats. Agent status/state okay, just no overall CSQ stats display in the Real Time Displays.

Thanks for the quick response. I checked and there's no other options. I saw a screen-print on what is should look like, but there's no options under "Skill Groups". Granted we're not using skills, just a resource group ... but from what I understand that's where it should show the name of the CSQ, but ours is empty.

UCCX queue time (Resolved)

Dear all,
We have UCCX managing a simple IVR where if all agents are busy the calling user is placed in a Waiting Q with some music.
While gathering the reports we noticed a difference between the Queue time shown in "CSQ Activities" and the Queue time calculated in CSQ Call Details.
In particular according to "CSQ Activity" the max queue delay is 4 minutes. Which supposedly means that no calls have been kept in the queue for more than 4 minutes.
While the "CSQ Call detailed Report" show that some calls have remained in the Q for well more than 10 minutes. We can see from the same report that these calls have enventually been served picked up (they have not been abbandoned by the user), so they should be considered in the CSQ Activities in the MAX Q time.
Can anyone help us understand if they have a different meaning or they are collected in different way?
Thanks,
Francesco

Everything resolved.
Apparently when exporting data as CSV from the Report Archive, it messes up the column title.
Turns out what showed as Q Time, was instead the Call Duration.
I take the chance to raise this issue with whoever wrote the software.
cheers,
Francesco

Timer display

i m new in java swing...
my problem is i can't make my timer display properly
when it display it always stay at 00:00:00
it didn't run.
can u help me to make it run???
this is my code
import java.util.*;
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
public class CountUpLabel extends JFrame{
javax.swing.Timer timer;
long startTime, count;
public CountUpLabel()
          setSize(200,200);
          setTitle("time");
          Container pane = getContentPane();
          pane.setLayout(null);
timer = new javax.swing.Timer(500, new ActionListener() { // less than or equal to 1000 (1000, 500, 250,200,100)
public void actionPerformed(ActionEvent event) {
if (startTime == -1) {
count = 0;
startTime = System.currentTimeMillis();
else {
count = System.currentTimeMillis()-startTime;
//setText(getStringTime(count));
JLabel time1=new JLabel(getStringTime(count));
pane.add(time1);
time1.setBounds(20,20,120,20);
private static final String getStringTime(long millis) {
int seconds = (int)(millis/1000);
int minutes = (int)(seconds/60);
int hours = (int)(minutes/60);
minutes -= hours*60;
seconds -= (hours*3600)+(minutes*60);
return(((hours<10)?"0"+hours:""+hours)+":"+((minutes<10)?"0"+minutes:""+minutes)+":"+((seconds<10)?"0"+seconds:""+seconds));
public void start() {
startTime = -1;
timer.setInitialDelay(0);
timer.start();
public long stop() {
timer.stop();
return(count);
public static void main(String[] args) {
CountUpLabel c = new CountUpLabel();
c.setVisible(true);
c.start();

ive changed it a litle, removed the anonymous class and replaced it with an inner
package lib;
import javax.swing.border.*;
import javax.swing.*;
import java.awt.*;
import java.awt.event.*;
import java.sql.*;
import java.text.*;
import java.util.Date;
import java.util.*;
import java.util.Timer;
import java.util.Calendar;
import java.util.*;
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
public class CafeServer extends JFrame implements ActionListener {
     Date today;
     String result;
     SimpleDateFormat formatter;
     Font font1 = new Font("serif", Font.BOLD, 13);
     Font font3 = new Font("serif", Font.BOLD, 9);
     Font font2 = new Font("serif", Font.BOLD + Font.ITALIC, 18);
     static javax.swing.Timer timer;
     long startTime, count;
     static JLabel time1;
     public CafeServer() {
          setSize(700, 450);
          setTitle("RealBox Cafe Monitoring System");
          Container cafepane = getContentPane();
          cafepane.setLayout(null);
          cafepane.setBackground(Color.red);
          addWindowListener(new WindowAdapter() {
               public void windowClosing(WindowEvent ev) {
                    dispose();
                    System.exit(0);
          JMenu filemenu = new JMenu("File");
          filemenu.setMnemonic('F');
          //MenuItem memberMenuItem;
          JMenuItem exitMenuItem;
          JMenu databaseMenuItem = new JMenu("Open Database");
          filemenu.add(databaseMenuItem);
          databaseMenuItem.setMnemonic('O');
          databaseMenuItem.addActionListener(this);
          JMenuItem member, viewmember, staff, viewstaff;
          databaseMenuItem.add(member = new JMenuItem("Membership"));
          member.addActionListener(this);
          member.setMnemonic('M');
          databaseMenuItem.add(viewmember = new JMenuItem("View Member Data"));
          viewmember.addActionListener(this);
          viewmember.setMnemonic('V');
          databaseMenuItem.addSeparator();
          databaseMenuItem.add(staff = new JMenuItem("Staff"));
          staff.addActionListener(this);
          staff.setMnemonic('S');
          databaseMenuItem.add(viewstaff = new JMenuItem("View Staff Data"));
          viewstaff.addActionListener(this);
          viewstaff.setMnemonic('w');
          exitMenuItem = new JMenuItem("Exit");
          exitMenuItem.setMnemonic('x');
          //memberMenuItem= new MenuItem("Membership");
          filemenu.add(databaseMenuItem);
          filemenu.addSeparator();
          filemenu.add(exitMenuItem);
          //memberMenuItem.addActionListener(this);
          exitMenuItem.addActionListener(this);
          JMenu helpmenu = new JMenu("Help");
          JMenuItem aboutMenuItem;
          helpmenu.setMnemonic('H');
          aboutMenuItem = new JMenuItem("About us");
          helpmenu.add(aboutMenuItem);
          aboutMenuItem.setMnemonic('b');
          aboutMenuItem.addActionListener(this);
          JMenuBar mBar = new JMenuBar();
          mBar.add(filemenu);
          mBar.add(helpmenu);
          setJMenuBar(mBar);
          JPanel buttonPanel = new JPanel();
          buttonPanel.setForeground(Color.blue);
          buttonPanel.setBounds(1, 1, 349, 370);
          buttonPanel.setLayout(null);
          buttonPanel.setBorder(
               new EtchedBorder(javax.swing.border.BevelBorder.RAISED));
          cafepane.add(buttonPanel);
          final JPanel pc0Panel = new JPanel();
          pc0Panel.setBounds(351, 1, 340, 370);
          pc0Panel.setBorder(
               new EtchedBorder(javax.swing.border.BevelBorder.RAISED));
          cafepane.add(pc0Panel);
          pc0Panel.setVisible(false);
          JLabel pc0label =
               new JLabel("Click The PC button to display information");
          pc0label.setBounds(35, 25, 1000, 50);
          pc0Panel.add(pc0label);
          final JPanel pc1Panel = new JPanel();
          // pc1Panel.setBackground(Color.blue);
          pc1Panel.setBounds(351, 1, 340, 370);
          pc1Panel.setLayout(null);
          pc1Panel.setBorder(
               new EtchedBorder(javax.swing.border.BevelBorder.RAISED));
          cafepane.add(pc1Panel);
          pc1Panel.setVisible(true);
          JLabel pc1 = new JLabel("Computer No.1");
          pc1.setBounds(110, 15, 120, 20);
          pc1.setFont(font2);
          pc1Panel.add(pc1);
          JLabel player1 = new JLabel("User Name:");
          player1.setBounds(20, 45, 120, 20);
          pc1Panel.add(player1);
          JTextField tplayer1 = new JTextField();
          tplayer1.setBounds(100, 45, 120, 22);
          pc1Panel.add(tplayer1);
          JLabel time1 = new JLabel("Time:");
          time1.setBounds(55, 70, 120, 20);
          pc1Panel.add(time1);
          time1 = new JLabel(getStringTime(count));
          //pc1Panel.add(time1);
          time1.setBounds(120, 70, 120, 20);
          JButton start1 = new JButton("Start");
          pc1Panel.add(start1);
          start1.setBounds(30, 100, 70, 30);
          start1.addActionListener(new ActionListener() {
               public void actionPerformed(ActionEvent e) {
                    timer.setInitialDelay(0);
                    timer.start();
                    startTime = System.currentTimeMillis();
          JButton pc1button = new JButton("PC No.1");
          buttonPanel.add(pc1button);
          pc1button.setBounds(20, 35, 90, 70);
          pc1button.addActionListener(new ActionListener() {
               public void actionPerformed(ActionEvent e) {
                    pc0Panel.setVisible(false);
                    pc1Panel.setVisible(true);
          formatter = new SimpleDateFormat("yyyy MMMMM dd hh:mm:ss aaa ");
          today = new Date();
          result = formatter.format(today);
          System.out.println("Result: " + result);
          JLabel datelabel = new JLabel(result);
          datelabel.setForeground(Color.white);
          datelabel.setBounds(20, 370, 150, 30);
          cafepane.add(datelabel);
          startTime = System.currentTimeMillis();
               timer =
                    new javax.swing.Timer(500, new InnerAction());
               /*     new ActionListener() {
               // less than or equal to 1000 (1000, 500, 250,200,100)
     public void actionPerformed(ActionEvent event) {
                    time1.setText(
                         getStringTime(System.currentTimeMillis() - startTime));
          this.time1 = new JLabel(getStringTime(count));
          pc1Panel.add(this.time1);
          this.time1.setBounds(120, 70, 120, 20);
          //timer.start();
     private static final String getStringTime(long millis) {
          int seconds = (int) (millis / 1000);
          int minutes = (int) (seconds / 60);
          int hours = (int) (minutes / 60);
          minutes -= hours * 60;
          seconds -= (hours * 3600) + (minutes * 60);
          return (
               ((hours < 10) ? "0" + hours : "" + hours)
                    + ":"
                    + ((minutes < 10) ? "0" + minutes : "" + minutes)
                    + ":"
                    + ((seconds < 10) ? "0" + seconds : "" + seconds));
     public void start() {
          //startTime = -1;
          timer.setInitialDelay(0);
          timer.start();
     public long stop() {
          timer.stop();
          return (count);
     public void actionPerformed(ActionEvent event) {
     public static void main(String[] args) {
          CafeServer form = new CafeServer();
          form.setVisible(true);
     class InnerAction implements ActionListener {
          public void actionPerformed(ActionEvent event) {
                    if(time1 == null) System.out.println("time 1 er null");
                    System.out.println("starttime");
                    time1.setText(
                         getStringTime(System.currentTimeMillis() - startTime));

Agent real time display not ready time is inaccurate

Agent Not Ready Detail in Webview-Agent Realtime Reports in CAD.
I am looking at the agent: Agent Not Ready Detail Report in Webview and comparing this to the Agent Real Rime Display in CAD. If I manually add the Not Ready times (state durations) from the agent ACD state log, they equate to the Cisco Web View agent report. However, the Total Not Ready column from the Agent Detail Display report in CAD does not sync up with either Webview or CAD. Its more than an hour off.
The Eastern managers are looking closely at these numbers now and one of the agents questioned the report in CAD today and brought this to a manager's attention. It is more than an hour off which is a big difference.
It was comparing the state duration for not ready from the ACD State Log Display (for example the 5 seconds at 10:15:04 in screen shot 1) to the total not ready time from the Agent Real Time Display Displays report (3:48:59 in screen shot 2). The total individual state durations of unavailable time from report #1 does not equal report #2 and I would think it should. If not explain why?
From CAD client > Real Time Displays > Agent ACD State Log Display. If you add up all the Not Ready times and compare with webview, it matches. No problem here.
From CAD client > Real Time Displays > Agent Detail Display (this doesnt match up with webview report or the total Not Ready times in Agent ACD State Log Display).
We're looking to know either
1. How exactly the not ready state time is calculated
OR
2. Where to find the information on how this is deteremined.
I appreaciate any response. Thank you.

Is it all agents or only one/some?
What does CSD show? Can you post a screenshot of the CSD main screen for a team?
Also, please post the traces from Desktop Recording and Statistics Server.

For some reason, I cannot change my desktop background no matter how many times I delete the "active" folder. It's as if it's locked. Any ideas how I can fix it?

For some reason, I cannot change my desktop background no matter how many times I delete the "active" folder. It's as if it's locked. Any ideas how I can fix it?

Yes it sounds like you have a corrupted preference file.
The setting you make in individual programs get saved to a Preference file in your Users/Library/Preferences folder.
All you have to do is drag out the old file to the desktop, reboot and load the program and the preference file gets rebuilt without your preferences which you reset.
For your case I beleive the preference file is
com.apple.desktop.plist

Image time display discrepancies between product

The following is an example of a problem I've observed in many places in my photo collection.
I have two files taken 8 seconds apart in April 2009 with a Nikon D70 shooting .jpg format. The files were subsequently imported from the camera memory card using a card reader and Photoshop Elements. PSE was also used to add tags to these files.
Since then I've acquired Photoshop CS 5 Extended. The other day I was looking at these files in both PSE and Bridge. PSE shows the time of these two files to be the same (as it should), however, it adds an hour to the actual time the image was taken to adjust for the difference between the time set in the camera (it was Pacific Time) and the time zone where my computer is now located (Mountain Time). When I look at the time on the images in Bridge, one of them shows the correct time in Pacific Daylight Time, but the other is showing the corresponding UTC time value, 7 hours later than the local time. Looking at the file list in Window Explorer shows the "Date" and "Date taken" values to be the same as that shown by Bridge.
There were two other images taken shortly before the first one mentioned above and they show the correct local time. The two files that followed the UTC timed file also show a UTC time value. Then following that the next file shows local time and then there are a number of files showing UTC for time.
If I look at the two files with Windows Notepad so that I can see some of the text strings in the exif data portion of the file, the first file has a couple different places where time is shown in the format "...hh:mm:ss-07:00" and the other in the format "...hh:mm:ssZ". The time value is preceded by the date in yyyy:mm:dd format. It would appear that Bridge is reading these values and displaying them, while PSE is getting some other time value from the file. Here is the actual string from the file that displays in UTC:
exif:DateTimeOriginal="2009-04-05T17:08:10Z" exif:DateTimeDigitized="2009-04-05T17:08:10Z"
and for the file that displays time in local time the string is:
exif:DateTimeOriginal="2009-04-05T10:08:02-07:00" exif:DateTimeDigitized="2009-04-05T10:08:02-07:00"
I've observed this same discrepany with files taken more recently with a Nikon D700 and images in NEF format. I think I can reasonably eliminate the possibility that this is a camera caused discrepancy. I suspect that some program is actually reading the local time and offset, then writing that back to the file as a UTC time value. The behaviors of PSE and Bridge seem to point to the fact that the two programs are extracting time from different fields / strings in the file. At this point the occurrance of the problem seems random, at least I've not been able to discern a pattern and reproduce it at will.
Although this is not a catastrophic problem, it does cause confusion. I've also looked at these files in Lightroom, which on initial inspection appears to get the same time values as Bridge. The down side of this is that files in Lightroom are sorted into time order, which may not be the order they were taken. Although I recognize that these products may not have been design for complete compatibility, it sure would be nice if they all treated time in the same way.

I believe I now have more information about how PSE works and therefore need to slightly correct my original post. It looks like PSE takes what ever time it finds for the photo's "time taken," converts it to UTC, then converts it to the local time on which PSE is running. That will explain why two images taken seconds apart, with on having time coded as local time plus UTC offset and the other having an absolute UTC time, display the time taken in local time. On the other hand, Bridge (and Lightroom) just displays what ever time it finds in the file.

This item cannot be displayed in the Reading Pane. Open the item to read its contents Outlook 2013

One of Outlook 2013 of Office Home and Business in Windows 7 Pro 64bit who is connecting to a local Exchange 2010 server is having the following error:
This item cannot be displayed in the Reading Pane. Open the item to read its contents.
When launching Outlook, it seems work fine. If user click other folders and click Inbox again. The error comes out. It only happens on Inbox folder.
I have tried the followings with no luck.
1. Rebuilt new Outlook profile.
2. Rebuilt new Windows profile + Outlook profile.
3. Disabled all add-ins.
There are 2 ways I can make it work.
1. I disabled "Cache Mode", then it starts working well.
2. Start Outlook with outlook.com /safe.
So the question is why in Cache mode, Outlook 2013 cannot display the item in reading pane.
Any hint will be appreciated.
CliffZ

CliffZ,
One hint: Do an offline virus scan on the affected computer:
1. Check if your computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan.
Let it run overnight.
Regards Pete

Acrobat xi - RE: Add sound icon- skin displayed is a 'blank white box' until it is clicked to activate it- can you lock skin to display before its activated so that in a print run the skin shows up (ie the controls-or any kind of greyed out rectangle, lik

Hi,
Acrobat xi - RE: Add sound icon- skin displayed is a 'blank white box' until it is clicked to activate it- can you lock skin to display before its activated so that in a print run the skin shows up (ie the controls-or any kind of greyed out rectangle, like video controls before 1st activation) and not the blank white box- if no, I guess I have to activate all sound icons before doing a print run?thanks)).

Many of your points are totally legitimate.
This one, however, is not:
…To put it another way, the design of the site seems to be geared much more towards its regular users than those the site is supposedly trying to "help"…
The design and management of the forums for more than five years have driven literally dozens of the most valuable contributors and "regulars" away from the forums—permanently.
The only conclusion a prudent, reasonable person can draw from this state of affairs is that Adobe consciously and deliberately want to kill these forums by attrition—without a the PR hit they would otherwise take if they suddenly just shut them down.

Queue time display in CAD activity pane?

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