R/3 contract display in CRM

Hi all,
We found that ERP transfer the R/3 contract to CRM , we found it in the interaction history of the account.
But we don't know if there is a R/3 contract query function available in CRM UI, what we want is we need to use the R/3 contract number or description to query the corresponding account.
Is that possible? Anybody has experience on that?
Thanks.

PR00 is a R/3 condition so it can't be maintained in CRM.
In essence you can only maintain a condition type in one system, R/3 or CRM.
Base price in CRM is the 0PR0 condition (for CRM pricing procedures). You can view PR00 in CRM, it is uploaded from R/3, and it is used in sales transactions, but you can't change the condition record (in CRM).
PS: Well, there is an option in R/3 that allows you to shift maintainance responsability for some of the tables to CRM (for example PR00 in SAP604 is maintained in R/3 while SAP605 is maintained in CRM), but I won't advise it.
Path in R/3 SPRO -> Integration with other mySAP components -> CRM -> Basic Functions -> Data Exchange Conditons.
Don't forget to upload condition customizing to CRM after you make these changes.

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Create a service contract under SAP CRM

Hi,
I try to create a service contract under SAP CRM with transaction code CRMD_ORDER but when I click on "Create" button, nothing display !
Is it possible to create a contract under SAP CRM ?
In the end, I would like to replicate a contract from CRM to ISU.
Thanks by advance for your help !
Best regards,
Rémi

Hi Remi,
In transaction CRMD_ORDER, click F5 button and under "Service Contract", just choose the transaction type you'd like to use. Examples:
Contract w. ERP Bill
ITIL Serv. Contract
Remote Service Contr
Serv Cont Quote.
Service Contract
UBB Service Contract
If nothing is displayed, this may mean that transactions have been blocked. Therefore, you have to follow the path under IMG: Customer Relationship Management -> Transactions -> Basic Settings -> Define Transaction Types, and disable the "Inactive" flag.
So yes, it is definitely possible to create a service contract in SAP CRM. However, it is recommended that you use WebClient UI with business role SERVICEPRO instead of GUI, for most of the time.
Edited by: Kivanc Bilgin on May 18, 2011 2:39 PM

IS-U contract accounts to CRM (Business agreement)

Hi There,
can anyone help on the issue of replicating IS-U contract accounts to CRM, what steps do i follow?
Regards
A

Hi Anup,
in the SAP standard installation facts are never replicated from IS-U back to CRM. In that respect the MDTs are a one way tool. If you enter some values in a contract in CRM (e.g. configuration values via the simplified configuration) these values can be used to populate installation facts in IS-U upon replication. However, if installation facts are changed in SAP IS-u no replication to CRM is triggered. The underlying reason is, that only the objects BP, contract account, contract, connection object and premise are replicated between CRM and IS-U.
IF you want to show the installation facts together with a contract in CRM you have got two options. Either build a custom view that displays the installation facts for a contract or implement a custom replication logic. I'd recommend the first approach as it's less error prone and easier to implement.
We've also implemented the first approach for one of our customers. Let me know if you need further information.
best,
Christian

"Error reading credit master data" in contract management in CRM 7.0

Hi All,
In CRM 2007,whenever we navigate to contract management screen,error message come which is "Error reading credit master data "
Any suggestion on how to solve this issue.
Regrads
Nikhil

Hi All,
This is resolved.
Just set the entry in the table CRMV_CREDIT_GEN to 'Do not Display credit master data '
Regards

Item category change in contract load of CRM

Hi Guys,
i am loading contracts into CRM-intellectual property Management. i have to create 2 to 3 line items for same product in one contract with higher level items. generally item category is determined and can be changed via GUI. my requirement is i want to change item category through FM CRM_ORDER_MAINTAIN by the time it creates contract but item category is not changing, showing what ever was determined.
i am passing item_type in ORDERADM_I and passing item_type field name for input fields but it is not helping me. Please let me know if any body has any clue..
Thanks for your help
Siva

Do you want to change the item category just before order (contract) save? Or after the save? Try looking at crm_orderadm_i_badi.
Another idea ... try manually changing the item category in CRM Online, BUT .. do a /h and place a breakpoint at ABAP statement "call function CRM_ORDER_MAINTAIN". This way you can see the input parameters for CRM_ORDER_MAINTAIN when CRM itself is changing the item category, the correct way. Then from these input parameters you can get the hint of what parameters must be passed to CRM_ORDER_MAINTAIN to change the item category by a direct call. I hope that made sense....
Hope it helps,
Rahul
PS. Please mark all helpful answers, and please mark the question as "ANSWERED" if the responses are satisfactory. This helps to keep the forum clean!

How to enable ERP Billing document display in CRM

Hi Experts,
we are looking for a possability to show the ERP billing document in CRM WebUI. We can see this billing document ID in CRM WebUI in a sales order or a claim and it is possible to click on the ID of the document, but the system is not starting correctly the ITS Transaction in the ERP System... We only get a blank screen with the header informartion ERP: Billing Document..
thanks for any feedback
regards
Marc

Marc,
what version are you on (CRM and ERP)?
For issue in CRM (about PREPARE_DATA_FLOW method) you can copy this class in your own z-class make changes in prepare_data_flow method as follows and put this class in TL definition. The code is from our current CRM 7.0 system from standard class
METHOD if_crm_ic_action_handler~prepare_data_flow.
DATA: __gdc    TYPE REF TO if_crm_ui_data_context,
       __source TYPE        string,
       __line   TYPE        string,
       __path   TYPE        crmt_ic_ac_identify_path.
__gdc ?=
cl_crm_ui_data_context_srv=>get_instance( gv_view_controller ).
********** Begin of parameter declaration ***********
DATA icwcprocessedobject TYPE ty_icwcprocessedobject .
DATA icwebclientborkeyparameter TYPE ty_icwebclientborkeyparameter .
CONCATENATE
'OBJKEY'
INTO __source.
CALL METHOD cl_crm_ui_ltx_cuco_access_srv=>get_instance
   EXPORTING
     iv_controller = gv_view_controller
   RECEIVING
     rv_result     = gv_ltx_cuco.
gv_selected_entity ?= gv_ltx_cuco->get_selected_clipboard_entry( ).
IF gv_selected_entity IS BOUND.
   TRY.
       __path = __source.
       CALL METHOD
         cl_crm_ic_activity_clipboard=>get_property_as_value
         EXPORTING
           iv_xpath = __path
           iv_entity = gv_selected_entity
         IMPORTING
           ev_result = icwebclientborkeyparameter.
     CATCH cx_crm_bdc_no_data cx_crm_bdc_xpath_error cx_root.
       CLEAR icwebclientborkeyparameter .
   ENDTRY.
ENDIF.
icwebclientborkeyparameter = cl_crm_ic_aic_util=>add_leading_0( icwebclientborkeyparameter ).
me->set_container_object(
   iv_name        = '<*MAINOBJ*>'
   iv_object_key = icwebclientborkeyparameter
   iv_object_type = gv_bortype ).
* Data flow is complete - set to false if data is missing
gv_data_flow_complete = abap_true.
ENDMETHOD.
About ERP side. Even on our 46C system VBRK object can receive a billing document number. Not from a parameter of the method DISPLAY, but If you run into a programm for display method you can see that FM BAPI_BILLINGDOC_DISPLAY starts with BILLINGDOCUMENT = OBJECT-KEY-BILLINGDOCUMENT.
You can check this by pressing Test button in swo1 and then press Instance button and give system a billing document number. After that execute DISPLAY method.

Integration of SAP IS-U Two Contract Model with CRM 7.0 Contract Mgmt

Hi,
We have 2-Contract model for all customers in SAP IS-U for distribution and supply services. We are also planning to implement CRM 7.0 Contract management and integrate with SAP IS-U. There is a talk in the air that CRM 7.0 Contract Management does not work with 2-Contract model in IS-U because of some POD replication issues in CRM and heard that some clients are currently facing this issue.
Our client is operating in Deregulated environment and we were planning to use Two contract model to separate the services.
Has anyone faced this issue in your projects or Is SAP working on this issue?
Please let me know if there are any workarounds where we can still use 2-contract model and integrate with CRM 7.0? Any help or inputs that can you can provide will be very helpful to us.
Thanks in advance.
Sachin

DearSachin,
As per Design it's only possible to have one contract at the same time per PoD.
If you in a deregulation market it's recommended you to use the IDE integration in CRM.
Unfortunatly your desired business scenario can be achieved on project base only. There are several ideas how to provide the data and the information. One would be to download only the most used contract category into the CRM system (eiher grid usage or supply) and have the other contract only in IS-U (no replication). With a customer enhancement it would be possible do retrieve the whole supply sceanario within the IC webclient.
Another idea would be to attach a new customer based field to the contract which indicates if the contract is a grid usage or supply contract and have the check for double contracts respect that data - this solution is quite tricky and should be considered only by very experienced consultants.
Or use 1 installation with 1 contract for simple supply scenario. The schema contains a rate for both, distribution and default supply. The default supply can be switched with an installation fact. In CRM, there is 1 contract with 1 product. If a customer switches to a 3rd party supplier, an inbound message from the supplier creates a second installation with a supply contract and switches off the default supply rate. This installation/contract is not visible in CRM, it is not replicated to CRM.
As you can see, there are some ideas how to solve your needs on project base, but unfortunatly SAP generally will not change the main architecture which allows several contracts per PoD.
I hope this information is helpful for you.
Regards
Olivia

Page cannot be displayed in CRM Business Package

Hi,
I have installed SAP-CRM Business Package. While testing with ServiceRep role, navigating to Service & Support -> In-House Repair Orders, I get a "The page cannot be displayed" error in internet explorer.
Can anyone help?
Thanks.

Hello,
I think you should post this question in the <a href="https://forums.sdn.sap.com/forum.jspa?forumID=126&start=0">CRM Development Forum.</a>.
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Gregor

Edit Contract (E-Commerce/CRM 5.0)

Hi all,
I have a requirement to allow the user to edit approved contracts.
I figured I'd add a 'Change' button to contractread.jsp and overwrite ContractReadAction, listening for that button click.
In the case where that button is clicked I create a ManagedDocument from the contract and add that to the document handler and set my contract on top. Then I redirect to updatedocumentview and make sure we leave there with 'negotiatedcontract_change' as the forward.
However, it doesn't work. I'm pushed to the welcome screen (forward = nodoc) after bouncing around different actions for a whiles.
I've noticed that the forward 'negotiatedcontract_change' of updatedocumentview directs me to 'updateworkareanav' and to '/b2b/onedocnav.jsp'. In here there's a check to see if the document is 'editable'... which always comes back as no.
I debug in 'WorkAreaNavAction' and force editable to be true... but still no joy... infinite loop of bouncing around actions ensues.
So here's the question(s).
Can contracts be edited in CRM/E-Commerce 5.0 at all? Is there something stopping this from happening, doesn't CRM allow contracts to be changed?
Is there some other way to go about this?
Thanks for your time,
Patrick.

Actually just got this working... well, it appears to work.
Pretty much the solution I'd posted originally but with some fixes...
First, of course, I make a NegotiatedContract from the techkey of the contract in question.
Rather than making a ManagedDocument and adding it on top of the document handler I now make a ManagedDocumentNegContract, give it my NegotiatedContract, set the state to TargetDocument and specifically setChangeMode(true). I give the ManDoc the type "ncontract", of course, and the forward "negotiatedcontract_change"... then I leave my Z_ContractReadAction with a forward to 'updatedocumentview'.
I come to the neg contract update page, the header data is there and editable, the items are there in the table and editable... I can make my changes and 'Send' the document. The new contract neg still has to be approved in CRM, any new items have to be released in CRM... but it works.
One bit that I'm not 100% happy with is deleting items.
ncontract_change.jsp asks each item if it is deletable, they all say, "No", except of course any new ones that I might be adding... as such the delete checkbox isn't shown. I didn't expect it to work but I figured I'd test how the system reacted to me simply commenting out that check... it appears to work... I can mark an item for deletion and send the document... the item is removed from the doc in CRM... like I say, it appears to work.
I'm not a CRM/E-Commerce guy really, I'm an Enterprise Portal programmer that happens to be doing this just now... so whether or not this will break something in the business process I've no idea... but that's why we have business analysts and QA, eh?
Thanks again for your input though,
Patrick.

Display evaluation CRM survey

Hi gurus!!
I'am working with SAP CRM 5.0.
I create a survey. Then I sent an email to a business partner survey. He responds and I see the content but the field sender/receiver is initial.
Does anyone know why we can't see who sends you the survey?
Should we implement any notes?
Thank's.
Regards.

The problem is the following:
Whe you answered the survey from a email, I can see the response of the survey in SAP but I can't see who has sent me in SAP. That is, I can't see the sender of the survey in SAP.
I explain you the steps to see the response of the survey in SAP:
1. Excute transaction crm_survey_suite
2. Choose the survey
3. Select by menu: Extras -> Display Evaluation
In this moment I see survey evaluation.
The problem is:
4. Select a record of the response of the survey.
5. Select Detail Display
6. I see a screen detail of the register. __But the field sender / receiver is empty_. THIS IS THE PROBLEM._
Thank's.
Regards.

Campaign ID linking Contract Number in CRM

Hi Experts,
I would like to know, how Market Project Identification number/Campaign Number is linked to Lean Contract Number in transaction code CRMD_ORDER.
Regards,
Pulokesh

Do you have ERP documents in CRM ? I mean does ERP documents are getting replicated in CRM? or you want transaction no from ERP only ? Which version are you working on?
Thanks,
Nitin

Authorization display in CRM

Hi,
Is it possible to give access in display for "everything" in CRM ?
Does it exist a role or a profile like SAP_ALL but only in display ? which one ?
Thanks for your help.
Yves

Hi, Yves
No, where are not the role with display acess,
You need create such role.
Denis

ISU Contract replication to CRM

Hi ..
We have replicated Connection object & Pod of ISU to CRM, however we are not able to replicate ISU Contracts to crm,
Please advice what settings are needed for same.

Hi Ritesh,
If you connect an ISU system that is not Unicode-enabled with a CRM system that is Unicode-enabled, data is not converted correctly when replicated into the CRM system.
Contracts are not replicated in the ISU system if the CRM or ISU system is a UNICODE system.
kindly check the following Note:969177
Hope it solve your problem
Thanks & Regards,
srikanth.naga

Error when display a CRM Attachment - doc or pdf

Hi All,
I'm getting this error when I try to display the attachment in CRM.
"No document display because of missing Customizing for HTTP service '/default_host/sap/bc/contentserver' -> See SAP Note 606745"
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thanks,
Ken

Hi Ken,
On top of this you can create external alias for service '/default_host/sap/bc/contentserver' as mentioned in step 1 of note
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Microsoft Internet Explorer 5.0 and above is required.
Activate 'Active Scripting'
Activate 'Run ActiveX controls and plug-ins'
Activate 'Initialize and script ActiveX controls not marked as safe
thanks
Willie

ECC BSP page display from CRM through Transaction Launcher

Hi Experts,
We have a BSP application in ECC and want to launch the page from CRM using transaction launcher. The page is already launched from a different link. Is it possible to use the same transaction launcher from new link to navigate to the same page?
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JC

Hello JC,
Yes, it is possible . You have to create new work center link or Direct Link for the existing transaction launcher.
Transaction Launcher
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Ashik

R/3 contract display in CRM

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