Re: Ability to complain directly

AlexP,
I have also been through the process several times of trying to complain. I submitted several complaints via the Verizon website using the "other" selection (if I remember correctly). I was complaining that after 4 months Verizon still did not fix the unreliability of their DSL service which went down several times each day and that I would be stopping my service if it was not fixed. What I got back was an empty apology with nothing said associated with the constant service problem. It appeared that the person did not read my submission and her reply seemed to be canned. I replied that email message and received another reply from a different person with bascially the message -- sorry and thank you for choosing Verizon. In fact, I was even asked what other services she could help me with. So these people responding apparently do not have any power or any avenues to do anything except apologize. I finally dropped my DSL service. When I dropped the service I got another apology but no offer to try to fix the problem.
I'm here now trying to complain about my phone outage, now standing at three weeks. A tech was to be here this morning, but his service window has now passed. Now what do I do Does this mean the Tech is not coming out today? If not, then when? Now how long do I wait?
Why not have the technician call the customer to let them know if they will be late? Yes the excuse is that they don't have that information -- but they can call to the Verizon repair service and have them call the customer.
Oh, I forgot, I only pay my bill fully and on time. So what should I expect to receive?
I was informed by a Verizon employee that Verizon's goal is to have everything go wireless. So if Verizon has that narrow a focus, then copper and FIOS are not high on their support list.

Peeved,
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you.
Tonya D.

Similar Messages

How to complain directly about firmware changes?

Is Apple QA alive? Is there a way to only directly notify them about bugs? Or are they so sure about thereself, they dont need any direct input?
Here's my complain since update 2006-01-10 for Nano:
Hold-Menu no longer toggle backlight.
This was usefull and providing a simple way to light up an ipod in the dark. (Who needs backlight even for few seconds when there's ambient light?) This was documented in the initial manual.
Beep alarm clock no longer beep if the clicker is set to off.
Clicker don't mean speaker...
Is anybody else find those beeps notifications (alarm and appointments) a little bit short? Try to find another alarm clock that only beep for 2 seconds. This should beep for 30 seconds or be configurable. I still bring my travel alarm clock since I can't rely on Nano that is supposed to handle this. Who sleeps with earbuds? This beep should be heard final. Dont claim having alarm clock function if it can't wake anybody.
Otherwise, what a killer product..

I dunno. The official feedback link is below.
I updated to 1.1 for about 30 seconds. The menu/backlight thing is what got to me. So I restored back to 1.0.
Send Apple Your Feedback

How can i complain directly to apple team?

Hey guyz,
I am in a problem and want to directly complain to the apple team who have the power to take decision.
I had made complain to the area representatives about my problem and they had a chat with the apple team and the answer given to me was vague so i want to directly complain to team, how is it possible to do?...plz let me know the procedure because i am not satisfied with apple service.

Call AppleCare & ask to talk to "Customer Relations".

Re: How to Complain DIRECTLY to BT?

Is it possible to speak to anyone at BT who understands why I am complaining???
Yesterday I phoned BT to report an internet fault and was put through to an asian customer care(???) adviser who struggled to understand me. He asked me to take my hub out of the extension socket in my living room (put in by BT) and plug it into the main socket which the engineer had installed in my hallway where there are no electrical sockets. I explained to the adviser that I am physically disabled and would find this difficult. I also explained that there was no power supply anywhere near the main BT socket. The adviser then told me that I needed to find an extension cable to reach to the nearest power supply. I again explained that I was disabled and his reply was 'Don't worry just take your time'. Despite causing myself a lot of pain I managed to do this, while continuously telling the adviser that I was finding it extremely hard to do and that I was in pain. The adviser was unbelievably patronising and kept telling me to calm down and at one point suggested I should get myself a drink of water. He then informed me that there is a faut on my line and told me that I must leave the hub connected to the main socket and the extension plugged into the power supply until the 26th of February so that it can be monitored!! I told him that this was impossible as I now had a hub in the doorway between my hall and living room and a power cable across my living room floor (and I couldn't now use my TV as the extension cable is plugged into the only socket!!). I again explained that I am disabled and that these cables etc were a tripping hazard for me to which he replied 'Please do what I say I am here to help you' I then asked him whether he would accept liability if I tripped and he replied 'You are not helping me here'
I have tried to complain to BT today about this adviser, I've tried 'Live Chat' but just got another asian man who was as much use as a chocolate fireguard. I have phoned head office 3 times but keep being diverted from the switchboard back to the BT automated phone line. I do not want to speak to this man's supervisor in Asia, I want to talk to someone in the UK who can ensure that customers witha disability are treated acceptably.
Can anyone tell me how to go about this?
Thanks

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How to complain directly to apple

does anyone know how we can contact apple directly by email and get a reply , instead of having to try and do chat sessions with them and they dont start the chat or being directed here

There is no "complaint emil address". There is a feedback email address, and you cannot expect to receive any response. Since you haven't tried to explain the problem you've encountered, it's impossible to point you in a specific direction.

Ability to link directly to a specific portion of text, not a page view or zoomed view

Adobe Acrobat XI Pro - it is still a pdf editor according to the description Adobe has on its product description pages.
So why is it so clunky to create a basic link to a specific sentence or paragraph?
This feature works seamlessly in Word. Yes, in Acrobat you can link to a general page destination, and you can blow that view up to show it - but that just looks weird when the reader is suddenly confronted with zoomed in text as he or she is browsing a file I send and clicks the link I created. It breaks the reading flow.
Some detail of what I mean:
I send a pdf to a customer. I created it from Word. I have a header - I want to link it to a specific sentence further in the document. The customer clicks the link and suddenly his eyes pop out of his head as I have had to expand the page view with my link so that he sees it straight away. Or I choose not to expand the view and instead when he clicks the link he sees a whole page. Now he has to browse through the entire page to find what I want him to see - not very good for keeping a customer happy.
This seems to be such a simple feature to add that I am disappointed Acrobat doesn't offer it.
Please - whatever the nature of the beast that you developers think this product is, some features are kind of basic and important still. This is one of them and it is painful that it is still absent.
PS: I have a feeling that this feature as I described it once existed, long ago. I used to receive help files for software and am nearly certain I was able way back then to click to specific paragraphs.

The ISO32000 PDF standard says that a bookmark or link must point to a 'destination', which are defined by page numbers, zoom levels and x/y coordinates. They cannot refer to a position within text or other content.

How do i complain Apple service provider

I was angry about what service provider service! where can i complain directly? please help, thanks!

Try calling Apple Hong Kong at (852) 2112-0099* or emailing at www.asia.apple.com/support/.

Why on earth is there no free print ability?

What gives? If the only solution from the company is to buy someone ELSES print app ... seems to me they left out something. Sort of like leaving off the mirrors in your car. Why is there no real outrage here? Doesn't anyone else WANT to use this for business?

This was a question about an expensive product and the ability to do business work on it from those of us using it as such.
You specifically asked "Why on earth is there no free print ability?" - copied directly from the subject of this thread.
There is a "free print ability". It's called AirPrint.
Apple doesn't make printers. It is up to the printer manufacturers to incorporate AirPrint in their printers (lots do), or provide an iOS specific app for printing (like they would provide drivers on a regular computer).

Canon: Best Cameras, but Worst Customer CARE?

As a long-time lover of Canon's Powershot cameras, I've grown accustomed, and been quite willing to put up with, its user-unfriendly site, clunky software and various glitches and snags that come with getting set up.
With the new SX700, another amazing camera in the series, Canon Image Gateway ("CIG") sounded ready enough to take the time to set it up, along with the wireless CameraWindow app on mobile devices. I'd like to emphasize how many years of great photos Canon has given our family on vacations and special occasions, because the rest of this is not especially pretty.
Matters DID start well with the CameraWindow app. Installing it onto my S3 and Kindle Fire (side-loaded its apk) went smoothly. I can transfer images from camera to phone and tablet! Nice start, since it's a just a short hop from there to social-posting.
[[ By the way, for those who use Kindle, I highly recommend the APK Downloader extension for Chrome (for when an app is not available for Kindle directly). I found it while searching for the APK for this Canon app.
You enter the URL of the app (i.e., URL from Google Play). The app downloads the "official apk" to your desktop!
Transfer the apk onto your Kindle and then install it using a file manager.
You can count on the apk being virus-free since it comes from Google Play. Many apk sites don't have the more specialized-type of apps and there's always the worry about how clean their apks are. ]]
But I digress...
Back to Canon's Image Gateway. I should have stopped with CameraWindow on mobile devices, but was tempted by the ability to upload directly to social media from the camera via Canon's site (although it's not clear if it can do that in one-step).
What a pain. Canon's site asks me (you, too?) to log in to CIG even though I've already logged in. I can access my account, see that my 700 is registered, etc., but I'm asked to login again.
This would normally be just another one of Canon's inevitable glitches/low-usability issues (ex., one of its certificates is questioned by both Safari and Chrome with worrisome "careful" language, some parts are ambiguous and need figuring out, etc).
But the really big issue is that when I DO try to login (when already logged in), I get this error page, no matter which browser I try...
https://www.cig.usa.canon.com/error/general.html
I've tried many workarounds, looking for backdoors that take advantage of the fact that I'm already logged in, even downloaded their Gateway Album app to see if that might find a backdoor to login to Canon Image Gateway (desperate, I know). Same result - the app won't even login.
I finally(!) got the idea to see if was "just me" who couldn't figure this out. I did a search at Google for "cannot login to canon image gateway"...
https://www.google.com/#q=cannot+login+to+canon+image+gateway
This is, it seems, a BIG problem, especially when you consider that most folks just give up rather than come to forums, making what we see (here and in the Google search) just the tip of the iceberg. And it's been happening for many months.
Canon gives a variety of excuses, ranging from "server down for weekend maintenance" to the user being in a foreign country (don't lots of people use their cameras when traveling? -- global access would surely be a big part of this?).
Canon's basic strategy seems to be to bury the problem by telling folks to contact Support (whether it's at YouTube, their social media locations or here). Canon looks good by replying (and they do it religiously). If the intent was genuine, it would be admirable. But folks seem to enter a black hole and never come out.
Where are the happy "thanks for fixing that for me" customers? Almost everyone complains that they wasted hours with Support, repeating the same troubleshooting that they'd already spent so much time on. Some report being told that they were the only ones with the problem, clearly not true.
So I have no interest in wasting yet more of my time on this by contacting Support. (I did find one person who later managed to login, but that did not seem to be connected to his contacting Support, given the delay and lack of on-point communication from Canon.)
This is a disrespectful-to-loyal-customers attitude, no way to handle what should be a very simple problem. It boils down to this...
1) Logging into websites has been mastered by webmasters/sysadmins long ago.
2) The Image Gateway is now an essential, core functionality, especially if this actually enables users to upload directly to Facebook from the camera (once all is set up).
3) Even if it worked, there must be a faster way to set this up, to build the software into the camera? Canon could really use a Web-based UI-centric team that eliminates all the needless little barriers along the way. A customer CARE attitude starts well before having to post to a forum or contacting Support.
4) I love the Powershot cameras. The SX700 makes up for the disappointing 280 (with its video-related battery problem and minor changes). For example, the image stabilization on the 30x zoom of the 700 is amazing (the 30x itself is fantastic). And low-light shots are better than ever. The hardware is why so many of us stick with Canon.
The software has always lagged, something Canon can't afford in the long run, not anymore. Before worrying about that, though, customer CARE starts with paying attention to all the complaints and prioritizing THIS particular issue so that everyone can login painlessly.
In SOFTWARE companies, bugs that are "total stoppers," frequent and simple-to-fix - they normally get prioritized to the top. It's hard to understand why this is still an issue.
It's time to stop sending us to Support and instead to just fix this problem. We should be able to...
Enter username and password. Get in. Set up what is now core functionality painlessly. Get out. Watch happily as it all works perfectly after that.
With respect but frustration,
Ken
P.S. A quick follow-up. Installing that Gateway Album app actually DID seem to help. Some 2 hours after the initial failure, I can now login using both Safari and Chrome! The timing is too tight to be coincidence, although I've no idea why it works now.. However <sigh>...
The camera can no longer find the mobile devices (a big step back) and it won't give me an authentication code. And so it goes... the temptation to lose yet more time. Must resist and move on.

Hi KenE,
We're sorry to hear of the issues you've been having with our Canon Image Gateway. The website is currently down for maintenance and will be back up once it is completed. If you have any additional questions, feel free contact our Canon global support for your area here: http://www.canon.com/support.
Thanks and have a great day!

RMAN on RedHat AS4

I have been trying to set up RMAN to tape, I have a HP
sureshot DAT24 which is certified and can't get it to work.
There was no libobt.so ( tape library ) in the oracle home/lib
directory and I couldn't get secure backup to work either
because the /dev/obt0 device complained of no default
library... I read all the doc, 9i came with a copy of legato
which was great and oracle has said that you don't need
a 3rd party a backup like legato or veritas with 10G but
I can't seem to get this to work on RedHat AS4. Does
anybody have this working?

yes
I believe an version of 9i came with legato LSSV ( single user )
one the disk ( buried you have to dig for it ) then EMC bought
legato and that was the end of that. I have been using rman
for years in various configurations but still have a lot more
confidence in a straight os cold back using shell scripts
in a complete high stress full on disaster situation
meaning no catalog, control files and no database id readily
available. If you have the SID id you can restore using RMAN.
On that note you would not believe the amount of folks I see using
RMAN and don't back up the rman database or catalogs as well as
the media library catalogs as well ( legato, veritas... ) . If you loose
you media library index in a disaster and its not restorable you are
toast and rman is useless because your media library will not be
able to find on tape where your backup is unless you can do this
manually.
Oracle has since stated that 10g would provide the ability to
go directly to tape without a media library, I have tested this
with a supported drive with secure backup and once set up
the /lib/libobt0.so still complains of missing native drivers when I
use the obtar command from obtool prompt after going through the
entire installob.
Others have stated without a media library you can only rman to disk.
I will set secure backup up again ( its still considered beta )
and try it with a virtual media library but since it complained
that the oracle libobt.so was missing tape libraries I doubt it
will work. I don't understand why I can't just use the /lib/st0
raw device... I did see sort of some doc about setting up a raw
device but didn't see in the doc where you would specifically
set this up.
~Jon

My iPhoto WIsh List for '07

Just sent the following to Apple's iPhoto Feedback; figured I'd post same here just for the heck of it. Many of these feature requests might only apply to my particular (and peculiar?) workflow, but I suspect at least a few of them might strike an empathetic chord...
One User's iPhoto Wish List:
Your first priority is to contact the creators of iPhoto Diet and iPhoto Library Manager, pay them lots of money for their work, and then incorporate all the features of their shareware apps into iPhoto itself.
This would add to iPhoto features it should have had for a long time now, including:
1) An option to delete unrotated originals.
It's silly to take up space on a hard drive with copies of files whose only difference is that one is correctly rotated and the other is not. Give us the choice to dispense with the unrotated ones.
2) An option to delete the originals for any selected file(s).
I know that "always keeping a copy of the original" is a sacred cornerstone of the iPhoto app, but SOMETIMES, after I've edited, resized, or done whatever to a given file, I feel I've created the new master file, and I truly really honestly would like the ability to just dispose of the now redundant original and get the space back on my hard drive.
(If this sounds like giving the user of a "consumer app" too much control, by all means bury this kind of option behind all the Advanced Tabs and all the Warning Dialogs you want -- but please at least give us the option to manage what we ultimately keep or don't keep in our iPhoto Libraries.)
3) Ways to manage multiple libraries on multiple machines with multiple users.
I have a 12GB (and growing) iPhoto Library on my G5 PowerMac. My wife's G5 iMac has a subset of that Library (about half the size), with the same Roll designations, Comments info, and Keyword assignments, along with some of the same Albums plus some unique Albums. I use iPhoto Library Manager to do this, but I should be able to do it using iPhoto itself.
Especially since the introduction of OS X, Apple has encouraged the notion of multiple users on multiple Macs. iPhoto needs to embrace that world view, and make the sharing and management of multiple iPhoto Libraries, even different versions of the same Library on different machines, a fluid, user-friendly, and fully-integrated process. For instance, I should be able to select which images, Rolls, and/or Albums from my Library get copied to my wife's machine (with all Comments, Roll info and Keywords intact) -- AND whether or not those copies include the corresponding original files or not.
Other features iPhoto needs:
4) Ability to correct and change the actual EXIF date/time info.
One example: It is extremely common to get jpegs from other users who haven't bothered to correctly set the date/time menu on their digital cameras. You want to correct that info, but if you do that in iPhoto's Info pane, and then Export that image and in turn Import it into another iPhoto Library, the Date/Time reverts back to the original INCORRECT setting. This is really annoying, and I feel like it's insulting my intelligence. (When I change the date of a photo, THAT'S the date I should now be able to search for by using the calendar mode, NOT its incorrect "creation" date.)
The current workaround of having to export the file, use another app like Graphic Converter to really change the exif data, then re-import into iPhoto (after first deleting the originals), then recreate all your Comments and Album arrangements, is clumsy, time-consuming, and when you think about it, absurd.
PLEASE consider a User Pref to the effect of "Changing Date/Time info changes original exif data as well"? You could have it unchecked as the default; you could have all sorts of "do you really want to do that?" warnings pop up when a user does check it -- but please just give us the option!
5) Better User Pref options.
Give us the choice to NOT create a dupe original when a file is viewed in an external editor but no changes are made; likewise when just rotating an image within iPhoto.
6) Better sorting/display options.
I display my library in Rolls (each Roll being pictures taken on a particular day or at a particular event). I'd like the ability to designate how files are sorted within a particular Roll -- the pictures in some Rolls sorted by file name, the pictures in other Rolls sorted by Date & Time.
Would also like to be able to insert dividers in the Source pane to separate some of my albums into different groups, as well as a way to set bookmarks or placeholders within a Library, as a quick shortcut to an often-viewed section for example.
7) More e-mail attachment options.
Within each of the Small, Medium, Large, and Actual Size choices, there should also be (perhaps under an Advanced tab) a sliding scale of jpg quality, with an instant feedback showing what the total file size will be at that particular setting.
Also, there should be four checkboxes: one for Image Name, one for Date, one for Time, and especially one for Comments -- allowing the user to determine which of those four bits of iPhoto info are included in the e-mail attachment along with the image itself.
8) Option to have Comments included in Captions for online albums.
Those same four checkboxes also need to be options for any kind online album posting. It's crazy that right now I can't put up an iWeb photo page that automatically includes the Comments I've taken the time to enter in iPhoto as part of that photo's Caption online.
9) Option to show file extension in Title
Including or not including the .jpg or .psd or .gif extension is an option when Exporting a file; why not when displaying it as well?
10) Option to "show all layers" of an imported Photoshop file.
Or any kind of layered file which has been imported into the iPhoto Library.
11) Ability to enter partial dates.
It often happens when you import an older scanned photo into your library (or even when you're just sent a recent photo from a friend), you don't know know the exact date and/or time the picture was originally taken. iPhoto really needs a way to enter partial, approximate or estimated dates -- just the month/year without a specific day, for example -- both in the Info pane AND in Batch Change mode.
(Also wouldn't mind a user pref option to display the Time without the seconds.)
12) Ability to Import pictures into an already selected Roll.
There are many times when I'd like to be able to select a particular Roll, then Import some new pics directly into that Roll -- rather than doing the Import, then having to drag the images sometimes several months back in time to drop them into the correct Roll.
13) Ability to delete files from an Album and the Library simultaneously.
This would be some sort of Option-Delete command, where a selected image being viewed in a particular Album is ALSO removed and sent to the Trash from the Library as well -- with the appropriate warning dialog, of course.
14) Built-in support for doing INCREMENTAL back-ups of either your entire Library -- or only the files from selected Albums -- to another hard drive.
I hope that most of these features have already been incorporated into the next release of iPhoto -- and if not, that you'll give serious consideration to implementing them as soon as possible. Your users will thank you.
John Bertram
Toronto

should add ability to scan directly to iphoto.
How would I give this wish to apple?
Note that under the Application Menu (in other words, in iPhoto under the bold Menu item called "iPhoto", right next to the blue Apple icon), there's a selection called Provide iPhoto Feedback. Clicking on that opens your default browser (if it's not already open), and sends you to the specific Apple webpage set up to receive user suggestions for that particular app.
In this case, the URL is the one "Old Toad" mentioned in his post:
http://www.apple.com/feedback/iphoto.html
Many of the major Apple apps have this direct menu link; for others you can just go to http://www.apple.com/feedback/ and navigate from there.
They claim to actually pay attention to this kind of user input; and I've heard people say it actually does affect how the development and implementation of new features get prioritized.
Let's hope so, anyway.

No Audio Plybck via 1394 Prem Elem 7

I have a DV5000 bidirectional converter taking in composite video and analog audio and outputting 1394 into the computer. Prem Elem 7 captures fine, edits fine and creates mpgs and movs fine. I need the ability to playback directly from the editing software. When the project is play from the computer, it goes back down the 1394 to the DV5000 and to the compsite video port and analog audio ports. I get video out but no audio. There is audio present at the computer's speaker port but it can't be used because of the digital delay. I'd rather not have to add a delay compensater since the software should be able to handle it. What am I missing?? Thanks!

First, you'll need to confirm that that device captures your video as DV-AVIs. If not, you could be dealing with other issues.
To see if your captured video is DV-AVI, open a file in Windows Media Player and, while it is playing, go to File/Properties. You'll see the audio and video codecs there. But, if you see something other than DV listed, your device may not be compatible with this program.
If, on the other hand, you are capturing DV-AVIs -- and you can hear the audio when you play the clips in Windows Media Player -- then it's just a matter of configuring Premiere Elements audio hardware. You do this in Premiere Elements by going to Edit/Preferences/Audio Hardware and clicking on the ASIO Settings button.

E.mail aliasses don't work...

I'm having a problem with my e.mail accounts / alliases (not with my default main account, but with the extra ones I've created)
I know the address is active; I can for example send myself an e.mail TO this address. I just can't send FROM, as I am always asked:
"Enter Password for Account "KrienQuad"
The .Mac server “mail.mac.com” rejected the password for user “[email protected]”
Please re-enter your password, or cancel."
Now I am sure the password is correct; but it doesnt seem to recognise it and refuses to send?
I'm not sure if it might be to do with each accounts outgoing mail server (tried using the smtp.mac.com:[email protected], as well as my ISP and my main .mac server)
I'm really stumped - can anyone shed some light? Thanks in advance!

Hello,
Is your Profile correct that you are running 10.3.9? If so, the ability to send directly with .mac alias addresses was only added to 10.4 and Mail 2.0.
If you have other accounts, provided for example by your ISP, you can add the .mac alias addresses to those addresses listed in the email address preference entry box of the other accounts, and using commas to separate each address.
More info, and questions, please.
Ernie

The Gimp in Mac os 10.4.11

Since upgrading to 10.4.11, the Gimp no longer works. When I try to open it, it says "caching fonts", and never moves on. I have tried installing to the newest version, but it didn't help. What is my problem?

Well, you guys, I'm a novice here- I don't even hardly understand the jargon used, let alone what the heck is going on.What I do resonate with is your discussion around 10.4.11. So was that a software update after I downloaded and installed Tiger? I really don't remember. What I know is that there are several
programs not working, like Safari. It always "closes unexpectedly" and won't open. Also, Firefox won't open-and it disappeared as well; nowhere to be seen. Quicktime, not working. Some 3rd party icons disappeared off my dock and I have put them back up using 'option' and dragging them from applications. I have been deleting files as Opera is my working browser and it freezes at will. Microsoft Office for Mac doesn't work, either. Maybe I should contact a tech to guide me through this mess as I have no confidence in my ability to follow directions and do it myself.

Where can I send a complaint email (not to the worthless BB online reps)?

I want to complain directly to someone in charge, not the worthless Best Buy online customer support.
A couple of weeks ago, I called my local Best Buy and inquired about the Galaxy Note 4 promo, specifically the Verizon version. I explained on the phone that I wanted to buy the Verizon Note 4 at full retail price (so as to not lose my unlimited data). I was assured that I could buy it full retail and take advantage of the $200 trade in promo.
The next day I went in to preorder it, and was at first told that I couldn't preorder at full price. After getting a manager, I was able to place my preorder, and again asked about the promo, again being told it would work at full retail.
A few days later, I read online that people were stating you couldn't qualify for the promo at full retail, so once again I called and asked, and was again told it would work.
A week ago, I went back with my trade in device to make sure it would be acceptable for the promo (it was), and I asked again. The store associate wasn't sure, so he called the mobile manager who told him that yes, I could use the $200 trade in promo if I was buying at full retail.
That's 4 different times I asked, and four different times I was assured it was OK. Then, on the day it released, I started reading online from people who were told they didn't qualify for the promo unless they entered a new contract or extended a current one, and that full retail phones didn't qualify. So I called again, and lo and behold, I was told that you couldn't do it and never could. I was told that all Best Buy promotions required a contract renewal or extension and always had. The mobile manager even told me that the terms and conditions stated that a contract renewal was required, and argued with me when I told him they didn't. I actually had to read them to him right off your website, after which he went to the site and read them himself. After admitting they didn't state that, he told me I was out of luck and that I wouldn't be getting the $200 trade in unless I renewed my contract. He was somewhaty rude about it at first, but got better as the call went on.
I am livid! Besides the fact that I was told over and over again that a contract wasn't required, NONE of the Best Buy terms printed anywhere (online or in the store) stated this was a requirement right up to the day the preorder period ended and the promo was taken down.
I want the email of someone at corporate HQ. I will never buy anything from this fraud of a company again, and I will disuade anyone I can from purchasing from Best Buy on any and every online forum I can find.

Good afternoon tedkord,
Welcome to the forum! I’m sure you were very excited to get your hands on the Samsung Galaxy Note 4 after its release. It is disheartening to hear that your experience with the $200 gift card trade-in promotion may have gone so awry due to some misinformation.
It is true that a 2-year agreement or installment billing agreement is required to qualify for this promotion. Our associates and agents should have all of the necessary information available to provide our customers with accurate and transparent information. It certainly seems like this may not have occurred during your interactions. I apologize if this is not what you were advised when you inquired on multiple occasions in regards to your desire to purchase the phone at full retail price.
I am sorry if this was not the news you were hoping for when you reached out to us on the forum. I hope that in the future you will give us the opportunity to provide you with a better experience, and that this particular experience has not influenced your future shopping destination.
If you should have any questions, please let me know.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
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Re: Ability to complain directly

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