Re: Another complaint ignored by BT!!

I too have logged 2 complaints with nothing done BT is very ignorant and rude and tell so many lies i am also fed up with them and would never recommend them to anyone x

Where do i start
I am so mad with the way BT have treated me it is a total disgrace firstly i have had trouble setting up my direct debit loads of times i have spoke to 13 different people in billing who have told me the same thing about my line that it will not get restricted but it has i even have chat emails from your staff saying it will not be restricted and the high vlue account team do not come into the picture but my line is restricted i spoke to high value who are very rude and they said totally different to billing they said i had to pay half my bill which comes to £375 so this morning i paid 250 of it as didnt have 375 so it leaves me to pay 125 on the 28th the day i am suppose to pay but after speaking to high value they now say i still have half of the bill that is left which is 250 how can this keep changing how can Bt get away with treating people like dirt and telling so many lies it is total disgrace i seriously thinking of going to see my solicitor and the Ombudman and take this matter as high as i can as this should not be happening i have complained before and nothing was done well enough is enough.a very mad and angry customer

Similar Messages

Wrong Order & Eng Visit Dates, Complaint Ignored

I placed an order for BT Infinity and Landline on the 27th June.
I was told an engineer would be able to install the necessary on the 16th July, a week before my current internet/landline service would end.
I was also told my previous landline number would be transferred over and my BT Sport would be added to the package and would therefore now be free.
I received the paperwork for my order the Tuesday after and it appears the dates previously agreed were altered.
The paperwork states my BT broadband and telephone line will not be activated until 23rd Sept - two months after the date agreed with the sales team.
I called to discuss bu twas unable to get throught to the customer service team and an automated message disconnect my call twice (both calls were before 1800hrs).
I used the only option available to me and logged a complaint online (Ref no - 140702-*****).
I allowed the 92 hours to pass as stated within the automated response email but was not contacted. I called the customer service team and through intentionally miss-dialling, was able to talk to someone.
They confirmed I would receive a call from the FTTP team who would be able to assit me today but I have yet to be contacted.
I called the customer service team today but after holding for 12 minutes I ran out of prepaid minutes on my mobile phone and was cut off.
Can this please be looked into as a matter of urgency please as I am seriously regretting my decision to switch? If this is how BT treats it's customers I really don't think switching for the Fibre broadband is worth it.
Kind Regards,
Lee

Hi Bidaudville,
Welcome to the community forum. I am really sorry to hear about the problems you have had with your order. I would like to look into this for you. Please could you send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Sending manual Email creates a follow up document of type Complaint.

Here are the steps which I have followed:
1. I login to IC WebClient and create a complaint. Close the Browser.
2. Login back to the ICWebClient. Click on Inbox and open the last created complaint. Click on Email (On the NavBar) and manually send an email to any user. Click on End button and close the browser.
3. Login back to the ICWebClient. Click on Inbox and do a search.
You see there is another complaint document created which is actually a follow up document for the complaint which I have created. And this follow up document stores the email sent. <i>The problem is that two documents of type complaint are getting created. One a main document and the other follow up document which stores the email sent.</i>
What we want is if the agent sends an email for a complaint, then we want all the emails to be stored as part of that complaint transaction document.
Am I missing any setting or is this is the standard behavior of SAP.
Message was edited by:
Rakesh Jain

Hi Rakesh,
Check this SDN post:
FM or Sample program to send email
Hope it will help
Thanks,
Arjun
Pl. Reward points........................

SAP F&R - Creating More Than One Ignore DIF

Hello there,
We're running F&R 5.1, we have one internal Ignore DIF in the system and we want to create another external Ignore DIF. But when we try to create the second Ignore DIF, the system error message shows:
"There must be only one DIF type of I"
There's no way to skip this message, so isn't it possible to create more than one Ignore DIF?
Thanks,
Yang

Hello Yang,
the system allows you to generate internal DIF occurences of DIF type Ignore from both internal and external system.
Please consider that the Internal No. and External No. only refers to the way how to define the DIF occurrence ID. Internally means the system is creating it automatically. External means a user has to type it in.
See also the customizing point about Number Ranges For DIF Occurrences (tcode /FRE/DIFNR).
Kind regards, Rainer

WP 8.1 Cyan Update = FCC Complaint

Blah, blah, blah. Verizon this. Verizon that.
Every Windows Phone release is the same runaround.
Verizon has been told a number of times how to participate in pre-release Windows Phone testing. Verizon has been given specific contacts at Microsoft, including the Windows Phone Program Director - Joe Belfiore. Verizon is flat out lying to you if they are telling you that they have to wait for an update to be released by Microsoft prior to testing. Verizon will pre-release test with Apple, so why not Microsoft? I am wary of the disrespect.
Lesson learned. Stop complaining. Verizon will not listen to me. Verizon will not listen to you. VERIZON WILL listen to the FCC.
Another WP release, another FCC complaint. Here we go... www.fcc.gov/complaints Hit the Website, fill out the complaint form and let the FCC know that you demand that Verizon post the Cyan 8.1 update immediately. And for what it's worth, mention to the FCC that Verizon has been told how to get pre-release versions from Microsoft to test - yet they refuse to. There are a number of fixes in this release that impact every Windows Phone that Verizon sells. As a paying customer who owns a Verizon Windows Phone device - you are due this update the day of release. Just like an iPhone iOS update.
Maybe if there are enough fees, fines, and inquiries from the FCC - Verizon will start to take their Windows Phone business and Windows Phone customers a bit more serious in the future. And if not, I will be filing another complaint with the FCC when WP 9 is released. Get with it Verizon.

On the other side of the coin...
You have Apple. To my chagrin, my 2 sons and wife have iPhones with Verizon. The day a new iOS release or update comes out; Verizon allows it to be downloaded to their phones. Microsoft offers the same and identical capabilities, yet Verizon refuses to participate.
Next, there are a number of global Windows Phone providers who have made 8.1 Cyan available to their customers already; since the July 15th release. These providers have decided to make the Windows Phone Platform important enough in their business to stay on top of updates and new version releases. Once again, Verizon does not deem the Windows Phone Platform to be important enough. Translated = the Windows Phone Customer holds no importance to Verizon.
I find T-Mobile, AT&T, and Sprint to be "lesser providers" in terms of Windows Phones. Verizon should be setting the bar, not sitting at the bar. It's a joke to jump from Website to Website reading about the Cyan 8.1 features when you have none of them on your phone. In the meantime - you can read below about those WHO DO have the 8.1 Cyan update and you can use some of these Websites to see when Verizon plans to "grace us" with yet another late WP update.
http://wmpoweruser.com/lumia-cyan-now-rolling-out-in-india-to-the-nokia-lumia-1520/
Follow the Windows Phone 8.1 and Lumia Cyan rollout using our new tracker page! | Windows Phone Central
http://wmpoweruser.com/nokia-lumia-520-gets-wp8-1cyan-on-orange-france/
http://wmpoweruser.com/check-lumia-cyan-update-availability-in-windows-phone/

How would an Apple fan keep unwanted images out of Photostream in IOS 8?

So Apple decides that people don't need an uncluttered thumbnail view of all photos stored in their iPhone in IOS 8. And the UI geniuses also decide that the concept of cloud (aka "server side" in 90's terms) storage and local storage is just too much for the average iPhone user to grasp.
The UI design choices that sprung from this mindset have reduced usability, efficiency, but more importantly the family friendly reputation that Apple trades on in nearly all of their marketing material.
Finding images (particularly when you have thousands) in the Years/Collections/Moments(Maps too!) paradigm is ridiculously inefficient compared to a scrolling screen with rows upon rows of thumbnails touching each other in chronological order. Of course we can quibble about whether the chronology should be based on file creation dates or EXIF metadata but those are decisions that we don't get in the IOS world (yes, another complaint). My main point here is that they had no reason to get rid of Camera Roll. Why can't it exist alongside the YCMM world of dates/locations and useless search tools? Let's face it, the new Recently Added Album is just a silly smart folder as are all the other albums. Why can't I change the 30 day date range to one of my choosing? Or why can't I add what Apple would call a Smart Album into my Albums just as I can add Cro-Mag dumb albums that need constant updating? This would bring back that good old Camera Roll functionality so people not confused by cloud vs local and like to keep track of their original image files could be happy. And the people that need Simple would be happy too.
But back to my original query. I use my iPhone for many purposes including work. I also take iPhone screenshots for work. I also take a lot of pictures and not all of those images should be in my family and sharing oriented personal Photostream. After all Apple, you sold me an Apple TV which I can fire up and share my recent life experiences with others. Why the heck would I want product photography, conference room whiteboard pics, iPhone wallpaper, and all the different images that are not the "selects" but that I want to archive using Lightroom or iPhoto anyway showing up IN MY FAMILY SLIDESHOWS? One of the benefits of digital imaging is the cheap cost of creating and storing many images. I use my iPhone often as I would a DSLR and I frequently shoot many images that are very similar, sometimes using burst mode in the phone. Why would you force me to completely delete images that are not "favorites/selects" just so I can maintain a decent slideshow via Photostream? Why do you not want me to have pleasing wallpaper downloaded via the sundry App Store wallpaper apps? Any new wallpaper I add will now be in the Photostream. Yes, family dinner with the Apple TV slideshow showing images of cars, puppies, clouds, and abstract patterns interspersed with the trip to the pool last weekend sure makes for some great viewing!
This is because you also killed the Photostream album view and I can no longer delete unwanted Photostream images unless I also want to completely delete the image local to the iPhone. If you go to the YCMM (Years/Collections/Moments/Maps) Photo tab there is no way to treat the local image separately from the cloud based Photostream image. This is absurd. You can't pitch Photostream as a lifestyle feature since you now prevent editing and curating this very audience specific collection of images. It's as if you forgot that a huge number of iPhone users are creative professionals! And we use our iPhones for professional purposes as well as personal.
Not to mention that this design choice HUGELY increases the probability of "inappropriate" photos being uploaded to the cloud and lost control over through hacking or just user misunderstanding of how iCloud and Photostream works. Amazing that Apple would do this considering the recent scandal.
So now I'll answer my own original question with a lame "workaround" answer. And yes, it involves a lot more work as opposed to the couple of touches that I used frequently in IOS 7 and earlier to curate my Photostream right on my iPhone: You have to have another IOS device (pre IOS 8) and delete the images from Photostream from there. Or use iPhoto to do the same. So add yet another task to your Reminders app that is now much more of a hassle.
Apple, for the love of Pete, please don't take away control over my source image files and my ability to create collections of images for different purposes.
Thanks.

Excellently well put and accurate. The answer of course is that Apple want us to rent vast lumps of storage from them. Your point about appropriate images is well made. It's not just **** either but maybe legitimate images that you don't want shared out in the world, such as your wife and daughters caught on camera whilst sunbathing topless in the security of a private villa on holiday. That could prove embarrassing to them if they found their way out into the public domain, easily done by accident from a phone. The fact is that Apple have decided for pure commercial gain to take control of our means of controlling and storing our images. I shoot mainly portraits of my extended family and Landscapes. I don't want to share my images across mobiles etc, I want to sell them or give them to family members myself . Apple you are losing the plot here and alienating your core supporters.

Can't view data charges online

Ok we have 3 non smart phones on our family plan and have data blocks on them as we do not use data at all. I check the accounts weekly for any unusual things and last week noticed minimal data charges on sons account 4 days in a row. He is in another state for 10 weeks and bikes to work evey day so I asked him about it and he said he was putting the phone in his pocket so I figured the button to connect to the net must have got hit while biking and it was trying to connect it's an ENV2 phone so told him to turn it off and put it in his back pack to avoid this.
Now this week when I log in and check the accounts I can see data usage for hubby and I and there is none as should be but for sons line when I try and see the data usage it says your current data usage information is not available at this time. Please check back later. It's been saying this for about 4 days now so what gives? Have not called yet so will do so tomorrow if it's still saying that. Mary

Below is a recent post of mine on another thread and I have updated it with some new information that may be helpful to others suffering from "uninitiated data charges".
I had the very same uninitiated data charges problem and customer service claimed these charges to be valid. I don't possibly see how uninitiated data session charges can be considered valid.
Back in 2010 Verizon was fined by the FCC the largest fine ever levied against a wireless company. 25 million and agreed to refund customers over 50 million dollars. Why? Due to uninitiated data session charges! Washington Post article below at:
http://www.washingtonpost.com/wp-dyn/content/article/2010/10/28/AR2010102806478.html
They seem to be up to their old tricks...
The best way to make Verizon pay attention is not just switching carriers. The best way is filing a complaint with the FCC. Or do both! It's very easy to file a complaint (an easy form) with the FCC do it here>
https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B
The problem would be termed "uninitiated data session charges".
As mentioned in previous posts by myself and others there has been mysterious data session charges on our bills that were uninitiated by us. My repeated calls to Verizon customer service has resulted in no explanation for these uninitiated data session charges, only the response from CS (Customer Service) that these charges are valid.
My research of the past few weeks has shown that these charges, as mentioned, were uninitiated by the user and are (at
minimum) a result of a program placed by Verizon within the operating system of at least two Verizon models produced by LG. This program initiates the data exchanges that we are billed for, have to pay and have been paying.
Due to a lack of a significant response or resolution on the matter I filed a complaint with the FCC. The action of the FCC was swift in notifying Verizon of my complaint and charges.
Then “lo and behold” I receive a phone call from a Jennifer Rathburn (770) 521-5636 of the Verizon Executive offices in Atlanta notifying me that they would like to resolve this matter with me. Jennifer’s demeanor and action seems to indicate that she would like to satisfy me and would be investigating my complaint regarding the uninitiated data session charges because they care about their customers. It would, however, be tough to convince me of that, as I believe I would never have gotten ANY resolution short of my filing a complaint with the FCC. At present Verizon has until June 29, 2012 to respond to FCC in regards to my complaint.
Over 6 months of complaints to their CS and I never got any type of action or explanation of the data session charges except for them to say that the charges were valid. I heard the phrase,“these charges are valid” so many times from so many different CS reps that it seemed the reps were trained to give that response. I finally got one of the CS reps to admit that actually was the case. They WERE trained to give that response.
You may also find it interesting to read the FCC Consent Decree, which Verizon agreed to in 2010 to stop the FCC
investigation. You can do that here http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-10-2068A2.pdf
In the Decree, Verizon Wireless represents that:
the Company conducted a comprehensive, good-faith, internal investigation into whether Paygo customers had been incorrectly billed for data usage;
(ii) based on the internal investigation, the Company has concluded that the majority of the erroneous charges involved data exchanges caused by third-party software (created by a third-party but they left out the part saying they had placed it there) built into certain customers’ phones, while other charges resulted from, inter alia, customers accessing certain web links that should not have incurred charges, devices that incurred charges for attempts to access data when there was insufficient network coverage to complete the transfer, and unwanted third-party data transfers affecting customers with content filters;
(iii) based on the internal investigation, the Company has further determined that a total of approximately 15 million Paygo Customers were, or may have been, erroneously billed for data usage from November 2007 to the Effective Date
(iv) based on the internal investigation, including a review of billing records and other relevant data, the Company estimates that the total amount of the refunds and credits that should be paid to those Paygo Customers is approximately $52.8 million. (**** that's a BIG mistake!)
In consideration for the termination of the Investigation, Verizon Wireless agrees to the terms, conditions, and procedures contained herein.
If you read these “terms and conditions” I think you will agree with me that Verizon has “forgotten” their responsibility under that decree.
At first Jennifer had led me to believe that mine was an isolated incident and also tried to convince me it was a data charge for picture messages but now that I have gathered a large amount of evidence against Verizon particularly on the scope of the problem I will be making another complaint to the FCC.
C'mon Verizon... "same ol, same ol" You may have made a "mistake" last time but I'm betting I can prove this time it was no "mistake"!
Anyone wishing to contact me directly may do so at [email protected]

Rio de Janeiro, 12 de Novembro de 2011. Assunto: Garantia iPhone Apple 4 16G      Para : Itautec S/A - Área de Garantia iPhone Apple      Prezados, Venho por meio desta informar todos os Protocolos abertos na TIM / ITAUTEC para garantir os meus direito

Rio de Janeiro, 12 de Novembro de 2011.
Assunto: Garantia iPhone Apple 4 16G
Para : Itautec S/A - Área de Garantia iPhone Apple
Prezados,
Venho por meio desta informar todos os Protocolos abertos na TIM / ITAUTEC para garantir os meus direitos. Meu telefone pifou no dia 28 de outubro e, desde então, estou sem serviço de telefonia móvel. Tentei restaurar via itunes e não tive sucesso. Só na minha família, utilizamos cinco linhas da TIM. Portanto, ficar sem o meu contato está me causando enormes despesas extras. Desde que informei à TIM do meu problema, há quase 15 dias, não tive uma solução. Os atendentes do SAC e da loja própria da TIM no shopping Rio Sul divergiram de conduta todas as vezes que liguei solicitando uma solução para o meu caso. Somente depois de inúmeras tentativas – como se pode ver abaixo, pelo número de protocolos , fui contactado pela área responsável pela garantia do iPhone como deveria proceder.
De todo modo, já acionei meu advogado, que está ciente de todas as minhas tentativas de comunicação com a TIM /ITAUTEC para resolver meu problema. O iPhone não é um aparelho barato – inclusive, ainda estou pagando por ele – e, como consumidor, estou me sentindo extremamente lesado e mal orientado. Tenho cinco aparelhos da Apple e, em todas as ocasiões em que necessitei suporte da autorizada da empresa no Brasil, fui prontamente atendido. Lamento não estar tento a mesma sorte com o iPhone 4 16G que comprei no Brasil e espero que, a partir de agora, tenha meu direito de consumidor preservado. Conforme solicitado, o aparelho está sendo sem nenhum acessório – confirmo, nenhum arranhão. Desde já, agradeço a atenção e a brevidade na solução.
Seguem os números dos Protocolos :
1.          TIM SAC - 2011236846910, aberto no dia 28/10/2011 as 13:21 – Atendente Jane.
2.          ITAUTEC 12159036, aberto na loja do Shopping Rio Sul as 19:37 – Atendente Tayllon TIM / junto ao atendente da ITAUTEC Josue – sem ser informado do número de Protocolo da Loja.
3.          TIM SAC – 2011242336839, aberto no dia 05/11/2011 as 12:23 – Atendente Sandra.
4.          TIM SAC– 2011242367992, aberto no dia 05/11/2001 as 12:23, solicitando a gravação do Protocolo 2011242336839 – Atendente Sandra.
5.          TIM SAC– 2011242339346, aberto no dia 05/11/2001 as 12:23, solicitando a gravação do Protocolo 2011236846910 – Atendente Sandra.
6.          TIM SAC – 2011244015875, aberto no dia 07/11/2001 as 19:48, solicitando status dos protocolos anteriores e contando a mesmo ocorrido e solicintando a gravação sob protocolo 2011244042776 – Atendente Claudine
7.          TIM SAC – 2011244042776, aberto no dia 07/11/2001 solicitando a gravação do Protocolo 2011244066887 – Atendente Debora.
8.          ANATEL – 16059332011, aberto no dia 08/11/2011 informando o descaso da TIM em relação ao Protocolo 2011236846910, aberto no dia 28/10/2011 as 13:21 pela atendente Jane.
9.          TIM na Loja do Shopping Rio Sul – 2011244949863, aberto no dia 08/11/2011 as 18:58, solicitando informações sobre o Protocolo com a Itautec de número 12159036.
10.          TIM SAC – Protocolo não informado, aberto no dia 10/11/2011 – Atendente Nilse , tendo a ligação pederdida.
11.          TIM SAC - 2011246801430, aberto no dia 10/11/2011 as 22:04 – Atendente Alber
12.          TIM SAC – 2011246815029, aberto no dia 10/11/2011 as 22:23, sem atendimento.
13.          TIM SAC – 2011246820659, aberto no dia 10/11/2011 as 22:32, sem atendimento.
14.          TIM SAC - 2011246821405, aberto no dia 10/11/2011 as 22:34 – Atendente Leonardo.
Este protocolo classificado como Base , originou mais 3 Protocolos, a saber:
1.          Protocolo informando defeito do iPhone Apple 4 16G – 2011246833800.
2.          Protocolo informando Reclamação pelo atendimento da Loja da TIM do Shopping Rio Sul Atendente / Gerente – 2011246837963, sobre o Protocolo 2011244949863.
3.          Protocolo 2011246842552 solicitando a gravação do Protocolo base e dos demais – 2011246821405.
Atenciosamente,
Fernando Alves de Oliveira
Service Transition Management, Vale Account
Hewlett-Packard Company
Praça 15, nº 20 - 5º andar
CEP 20010-010 - Centro
Rio de Janeiro – RJ
Telefone: +55 21 3088 - 5404
Cel : +55 21 7292-5896
E-mail: [email protected]

(complementing Fernando`s complaint with another complaint):
I don`t know if you know this, but the warranty services for the Iphone in Brazil are the worst ever (that I have ever experienced) - something that I have never imagined from a company that is Apple's authorized warranty supplier. I buy Apple's products since 2008 and luckly I have never experienced any malfunction, but still, I always thought that if someday any of your products should show any trouble it would be very well cared by Apple. Unfortunately that's not what has been happening with iPhone warranty in Brazil. I`m sorry to tell you this, but I don`t know who else should I call, before going to the Justice to have my iPhone fixed. My story follows...
On the August, 28th of this year I bought an iPhone 4 16GB Black from a TIM store (TIM is a mobile company in Brazil) at BarraShoppingSul in Porto Alegre, Brazil. By November 21 or 22, the "Home" buttom stoped working, suddenly, without any drops or accidents - it just stopped working at all. So the following days I did two full formats through iTunes, turned on or off the phone several times and nothing happened.
I searched in Apple's web page what to do and I found out that I had to contact my phone operator and so I did. At November, 22th by 11:50 pm I called TIM (by the number *144) and asked them about what to do. The attendant told me that he didn't know because their system was off-line and that TIM would make contact the other day (protocol number: 2011254975382). The other day, they didn't call me by the morning and as I was already deeply annoyed by the problem of my phone I decided to call them again. So I called Tim at 1:11 pm at November, 23th (protocol number: 2011255278407), asked the attendant about what should I do to use my iPhone warranty and have it fixed. The atendant said I should go to a Tim store with the iPhone and all my documents, there they would make a call to Itautec (the company responsible for the iPhone warranty in Brazil), and that an Itautec member would make contact by the next following 48 HOURS, and that is what I did. At November, 26th I went to the shopping to exactly the same store that I had bought my iPhone, showed the iPhone with the problem. The attendant called Itautec, she told them all my data (address, iPhone model number, contact information), then she got a protocol number from Itautec. She gave me the number, and told me Itautec would make contact in 5 DAYS. The protocol number from Itautec is 12243392. It has passed 15 days and no contact has been made!
Deeply unsatisfied, annoyed and ungry with the malfunction in my iPhone, last week I did a google research about iPhone warranty in Brazil, and I`ve got surprised by the huge ammount of people complaining about it, extremely unsatisfied with Tim's and Itautec actions and lack of will to resolve their clients problems. You can look at "www.reclameaqui.com.br" that is a famous and very important brazilian site that allows people to publicise their problems with products, just make a search on the iPhone warranty subject, please (of course, in Portuguese).
After discovering so many complaints I decided I should not wait for their contact. First I tried the TIM store, I spoke to the seller of the iPhone about my problem, she felt sorry but she said she couldn`t do nothing: it's Itautec's responsibility now. OK, so I searched Itautec's web site about it, then I discovered something very "interesting": they only offer a phone number to speak about problems of iPhone out of warranty!!!
This is true! I have never seen such a company that only offers a phone number to products that are OUT of warranty! Nevertheless I called them (phone number: 08007727753), because I was deeply in need to speak to a human being of that company about my problem. I spoke with a woman called Rosangela and she repeated to me that she could only help if my iPhone was out of warranty - I told her I was desperate and so she told me that THE ONLY WAY I COULD MAKE CONTACT WITH ITAUTEC TO SPEAK ABOUT MY PROBLEM WAS THROUGH AN E-MAIL: "[email protected]". She also told me that probably a woman called Natalia would answer me. I sent the e-mail last week, until now, no contact.
I just don't know what else should I do. I spent a lot of money on this phone, I thought I was secure with Apple, but now I think different, and I`m telling everyone this sad story. Please help me, unfortunately Apple's image is being ruined with this too. I don`t trust TIM, nor ITAUTEC, but in Apple I still do. Please help me!

EE is committed to providing excellent "Customer Service"

I act on behalf of the account holder, my sister Ms Katharine ***** who is unable to deal with the account due to being registered with mental illness. She has difficulty processing too much information and at times back ground noise and general conversation can confuse her. Therefore things like dealing with bills and accounts, filing in forms and understanding what is happening around her, can be difficult. With this in mind I act on her behalf for all her accounts, mobile, broadband, Tv, Gas Electric etc.
She has been an EE customer for 20 months now and only has a rolling one month Mobile Broadband account with EE. She is not a phone customer.
I raised a complaint against a member of staff Ms ****** ***** because she contacted me to appologise for another member of staff who implied they didn't need to deal with me as I wasn't the account holder even though I am named on the account and have only ever been the person who deals with the account. After appologising for that member of staff Ms ***** then proceeded to fabricate details concerning the account and make things up on the telephone as the call proceeded. Bearing in mind she is calling me from the "customer relations" department and has all the time in the world to check the account, confirm accurate details and then call me in her own time, I saw no reason for her to "wing it" and make it up as she went along. I asked her twice if she had checked the account details before calling me and I was twice given the response "thats irrelivant". She clearly wantd to avoid answering that reasonable question. I could clearly tell she had not checked the account and this made the situation more complicated and worse. This was dissapointing considering she was supposed to be calling to resolve an issue and was a representative from the Customer Relations department. Several things she stated during the call did not ring true and it was clear she had called unprepared and was fabricating certain things or making them up as she went along. On this basis I called EE back after she hung up with the intent to raise a complaint against her as I felt Customer Relations should be resolving issues, not making them worse.
Initially when calling EE on Wednesday the 1st July 2015 and speaking to customer services in Darlington, I was told I would be put through to Customer Relations and speak to Ms ****** *****s manager Ms ****** *********.
After explaining that I wished to raise a complaint, I was put on hold while awaiting transfer to the Customer Relations department. On that day alone I was on the phone for 2hours and 34minutes mostly on hold and being transfered between the departments of Darlington, South Wales, New Delhi and North Tyne. I never got through to customer relations. Eventually I was told by a Manager in North Tyne that they would get through to Customer Relations for me and then call me back that day, to save me being on hold any longer. The call back from EE never happened that day. Something I expected as I had been told this four times in the past over the last 20 months and those call backs never happend either. I chased the matter up the following day on Thursday the 2nd of July and that day I spent 2 hours and 17 minutes on the phone. Again mostly on hold or being transfered between departments. Again I was promised a callback later that day and again that never happened that day. An email was sent to the Customer relations department requesting that they contact me directly. I did get through to the "Complaints Escalation" department but they refused to transfer me to the Customer Resolutions department even though thats where three previous staff members said they were transfering me and even confirmed the name of the Manager of that department so there is no confsuion. Needless to say I refused the offer off the call back that hadn't happened on the two previous days or on the four other occassions in the past 20 months. And to be clear I was told that someone would call me back "today".
On Friday the 3rd of July I called again as I had received no reply and spent just over 1hour and 10minutes on the phone. This time I spoke to a lovely Lady called R*** M*** in South Wales and she was extremely polite and genuine which was refreshing and completely unEE like. Although she was unable to help due to the way in which EE set up its complaints system, she was very considerate and understanding of my frustration after 6 hours on the phone over 3 days and still getting nowhere.
On Wednesday the 8th July I received a call back from the original department I was supposed to be put through to (Customer Relations) and spoke to the Manager ******* ******** who was quick to point out that she had "just received the email" sent on Thursday the 2nd of July and was pressing in getting accross her point that she had replied quickly to the email knowing the call was recorded.
The call lasted 30 minutes and I felt from the moment she called, her aim was about resolving the issue with the intent of "closing the complaint" by offering money or requesting "what I would like" as a resolution. I clearly stated the experiences I had over the past three days to raise a complaint and the just over 6 hours on the phone to EE. Again the focus seemed to be to get to the end of the call and close the complaint via an obvious cash offer. On numerous occasions she seemed to want to lead the conversation in that direction yet showed little interest in the actual complaint. It wasn't until I asked her to accomplish what she had initially called me about, namely to listen to my complaint, that she stopped talking and actually listened. Prior to her call three managers, 2 in North Tyne and 1 in Greenoch near Glasgow all stated that the original call I received "would be listened to" and checked for the things I stated in the complaint. Unsurprisingly, when I asked at the end of Ms *******s call, what she made of the conversation when she listned to it, she told me she hadn't listened to it and was unable to, contradicting the three other managers.
When raising the complaint with ****** in North Tyne, he informed me he was taking the matter seriously and was going to raise an internal complaint as per protocal and the Ombudsmans guidelines. I spent just under 15 minutes talking with him. At the end of that call, after he asked "is there anything else I can help you with today", I asked him what the complaint was about. He couldn't tell me and started to list things he was trying to remember from the conversation but none were the actual thing I brought to his attention in the first place. Therefore, how do you take the matter seriously and raise an internal complaint if you can't remember what it is? I seriously doubt that these "internally raised complaints" actually happen and it is convenient just to say they do so that the customer can then be told "but we can't discuss the results with you due to privacy and work environment practices".
I spoke to New Delhi twice while being passed from pilar to post and the line was very bad when being transfered from North Tyne and New Delhi offered to call me back. I explained to the first chap that he couldn't call a mobile broadband device as it is not a phone but the guy persisted and needless to say I received no call back. Ten minutes later, exactly the same situation and this time the chap asked for my mobile number. I gave it to him and he replied "thats not an EE number, sorry I can't help you". He then asked me why I was calling if that wasn't an EE number. I explained the account concerned a mobile broadband device and he said again, "Sorry I can't help you" and terminated the call.
Also while trying to raise the complaint I was told twice that I wasn't the customer. Obviously some people may need the assistance of a carer, social worker, community nurse or family member to help them. This is lost on EE. When they don't know how to handle a complaint, or their hands are tied by interanl system structure or they get caught lying, they resort to the tactic of asking to speak to the account holder or telling me I am not the account holder.
I have also been told on three occasions that I was being transfered to a department that I could not be transfered to. Two managers later told me I should not have been told this and that it is impossible to transfer me to that department. There were numerous other things that happened during the 6 hours on the phone to EE. If I put them in this statement, you wouldn't believe me and think I was making it up. Then again, this EE and I have read some of the other statements on here.... and they don't suprise me either.
I was offered £10 on the account for my time on the phone by a manager. By that point I really didn't care at all or bother to wuestion if it had actually been put on the account. I declined any credit or cash offer from Ms ******* ***** in her call back as I felt the service was so appauling and the structure of making a complaint to lengthy and unreasonable. I didn't wish to be just another complaint "satisfactorily deal with" by being "paid off". I have also experienced such customer service in the past and was offered a £10 goodwill gesture. It is clear to me that EE resolve complaints and internal issues by paying off customers (they call it resolving issues), rather than properly handling complaints and taking them seriously. EEs complaints system is "designed" to be difficult to raise a complaint or raise it to another level. Something the Ombudsman brought to their attention in the recent fine they gave to EE. Clearly EE wouldn't have so many complaints if it provided a customer service that was fair and easy to use and had little to complain about in the first place. Even during the call back I was told that Vodaphone was most complained about company, yet the statistics from the Ombudsman for 2015 clearly show that EE has received the most complains concerning Broadband. The thing I was calling about. Even during a callback to resolve an issue, EE still were trying say someone else was worse and deflect attention.
I was very, very happy to see the £1 million pound fine they received from the Ombudsman on Friday. Before I am insulted by any more EE staff memebers, who tell me I have the right to leave at any time, as happened twice while raising the complaint, I'd like to point out that I am happy with the product and the price I pay for it. The Product isn't the problem. It's the Customer Service.
Just because I am happy with the product, it doesn't mean I forfeit my right to complain about reasonable issues. In short I feel, TalkTalk are just inept and a bit clueless whereas Everything Everywhere and deceitful and intentionally pervasive when handling complaints. I also feel that the actual amount of complaints may be far higher than the statistics show and that customers give up complaining when being left on hold for so long or realising the complaints procedure is worthless and too difficult to use. This then keeps the amount of complaints lower than they actually are.
The service I received trying to raise a reasonable complaint was atrocious and in My personal view, clearly reflects why so many EE customers complain about the company and the Ombudsman fined it so heavily. Clearly they have not learnt their lesson, despite their statement on Friday that that fine was for past issues. I would happily see EEs licence to opperate removed or atleast brought in to question based on this and other customers experiences. If you have a complaint, don't let EE tell you, "its only you" or "its just your opinion". It isn't.... And the Ombudsman says so.
This was easily the worse Customer Service experience I have ever had in my life.
8th July 2015

Hi ,
I am very sorry for all the problems you have stated in the post.
Can you advise me what the query was? I will try help as best I can.
Thanks.

Home Sharing Useless on iPhone 4

Once again, I'm taking time away from doing other things that I would prefer to be doing right now to lodge another complaint about iOS. Once upon a time, home sharing worked on the iPhone. It is no longer functional. I don't know which itteration of iOS or iTunes broke the chain (I'm using iOS 6 and iTunes 10) but like so many wonderful features Apple introduces to its customer base, it went from something spectacular to something not even worth using. My music library contains thousands of songs. I am the first to admit that it's a massive catalog and would be surprised to see any mobile device handle it with no hang ups. Yet, when Apple introduced home sharing via iOS, they demonstrated it was up to the task and it worked with few hiccups. Today, after numerous redesigns and updates to iTunes and iOS, my Time Capsule networked music library appears to be only good for playing through my Mac. I have gone full circle from being tethered to my Mac and syncing my iPhone packed with space limited smart playlists via a cable to enjoying smart playlists in their entirety streamed to my iPhone anywhere in the house to, once again, being tethered to my Mac and not even bothering to sync music to my phone anymore (with the acception of my workout mix, which is parked locally on my phone). Why did this happen? I have no idea. Where iPhone once managed to connect quickly to my Mac and stream music anytime and anywhere via my home network, it now hangs on initial attempts to connect and, when it manages to connect after numerous attempts, it sometimes appears to load a limited number of songs, artists, and albums available in my library. It also places songs in playlists that should not be there and disconnects from my network regularly. Finally, if I don't always remember to switch back to my iPhone library when I finish playing from my home shared network, there is **** to pay the next time I go back to play my workout mix (to the point where nothing plays until I reset the phone).
iTunes Match is not the solution. I tried it. While I think it's a woderful idea in theory, it's horrible in execution, especially if you have a large library. I have a fast enough broadband and WIFI connection to know that it should work, but it simply doesn't work.
I'm really only here to complain. I have learned not to expect a response from Apple or timeline for fixing the issue. I just want Apple to know that it's alienating some of its most loyal customers. For years, I used your products to keep myself and my media organized. I don't want to change that and do not look forward to changing it. Still, I was a PC user once and I can certainly go back to being a PC user again. The inconvenience of attempting to organize my files on a PC will be offset by the time saved not having to deal with features you introduce that only work some of the time. I'm begging Apple to STOP BREAKING THINGS THAT ARE NOT BROKEN and to GO BACK AND FIX THE THINGS YOU BROKE. I would much prefer that you concentrate on fixing these glitches than introducing useless new UI features like different shades of color at the top of the iOS task bar. I don't know how long I will give for some of these issues to be resolved. It may depend on how many times I have to take time out of my day to lodge yet another complaint on this forum about your numerous software glitches. In the end, I WILL give up and move on. It's sad because, once upon a time, I grew to love your company and products.
Someday, I'll take another twenty minutes out of my day to lodge a complaint about how unreliable WIFI syncing has become since it was first introduced.

I just tried this with my iPhone 4 and it also didn't work. This is how it failed:
- Select "shared".
- The "pie" start to grow, got to about 1/3, then crashed without
    bringing in the shared content.
- After that, the library appeared in list, but I couldn't select
    it at all anymore.
Then I tried it with my iPad. The pie got to the same point, sat
there for a long time, then completed and worked fine.
I did a hard reset of the phone and tried again, this time it
behaved like the iPad and worked fine.
Not sure whether it was the hard reset or whether sharing with
another device "woke something up", but in any event it works
now and I can't get it to break again.
Note, I only use sharing for movies, since I have Music Match
(which works *great* for me, even on 3G).
Specs:
Sharing: 2.7 GHz iMac i5, OS 10.6.8
Clients: iPhone 4
              4th gen iPad
Everything (including iTunes) patched to the latest.

How to write to one channel of a task with multiple channels? (plus other things...)

So I have a USB-6009 DAQ. It has 12 digital output lines. I want one channel that is "Dev0\line0:10" which represents an address bus in my application. And a second channel "Dev0\line11" which represents a program enable line in my application.
I have tried creating two different tasks and adding one channel to one task and the other channel to the other task. The only task that worked was the task with "Dev0\line0:10". It was always the task containing that channel, regardless of the order of creation. So then I moved on to a different method. (I read somewhere that I should only create one task of each type. like only 1 DO task only 1 AO task etc... However I am also using the two analog ouputs to and have a task for each AO and they work just fine.)
I tried add both channels to one task. But when I needed to control only the address bus, I had to have some information for the other channel as well. This was a little trying, but I could configure it that way. But it turned out to be easier for me to just make one channel with all the lines and OR in the data for line11 with each write.
I just wondered if it was possible to write to one particular channel of a task and not the other channel? That would really be the ideal solution for me. especially if I could write multiple samples to the one channel while I left the other channel alone. Which brings up another complaint... Why does WriteMultiSamplePort only work if I use a DigitalMultiChannelWriter, and not if I use a DigitalSingleChannel writer even though my task only has one channel (and by the way I set up the channel as one channel for all lines)? A perplexing issue to be sure.
And no I can't just load all my samples into an array and write them all at once because I also have to manipulate the two analog outputs in between the various digital writes.
I am using NI DAQmx 7.5 and C#. I am trying to use the DAQ to program a digital switch, which has proven to be a real challenge. In push-pull mode there is too much ringing for the switches programming port to tolerate. But the switches interface is LVTTL, so I needed the 3.3V. When I changed to open-collector I had to use voltage dividers to drop down to 3.3V. But the rise time using open-collector is too slow for me the program the switch in serial mode, so I had to change to parallel. The switch has an 11 bit multi-plexed ADDR/DATA bus. So the DAQ I had chosen to use which had plenty of lines for the serial programming, now is strained to it's absolute limits by the parrallel interface. ARGH. The only output I am not currently using is the counter, and I'm going to need it if I ever want to read back from the switch. But first I have to seperate the ADDR/DATA bus from the CS line on the DIO lines of the DAQ. And I don't know for sure what I'm going to do about the voltage level translation when I have to go bi-directional. Maybe I can filter out the ringing in push-pull mode? Any thoughts on that?

Hi Saikey,
In most cases, you are exactly right: you can only use one task for one type of operation (i.e. only one analog input task in the same program). With the USB 6009, you can have multiple digital output tasks running at the same time. I was able to run a digital output program with two different digital output tasks configured for a USB-6009.
However, you stated that it would be better if you had everything in a single task for your application and write data to only some of the channels. The easiest way to do this is to modify your array of output data so that only the data to that one channel is changing. So, for example, if you keep writing a 0 to the channels that do not need new data nothing will change.
If you have to change your analog outputs during this program, you could create an event structure that would stop and restart the analog output tasks without changing the digital output data. I hope that you find this information helpful.
Regards,
Hal L.

How Verizon WIreless Deals With A Customer's Issues With A Flawed Device

(link removed)
Let me start at the beginning…
I have had a bad history with phones during my 6 years I been with Verizon Wireless(VZW). All the phones I had with them always have some manufacturer issues. I either had to pay a deductible or was allowed to exchange it for free due to it still being under warranty. I had to go through this 14 times in under 6 years. For the most part, Verizon Wireless has been very helpful with these issues & the amazing service they provided as kept me a very loyal customer. These qualities even lead me to sign up for Verizon FiOS over Comcast when I moved into my new apartment.
On February 17th, 2014, I received my tax refund. Most of it was going to repairs for my car, but for a birthday gift to me, I wanted to upgrade my phone. At the time, VZW had a deal to trade in your old phone & upgrade to a new phone. Your trade in got $100 taken off the cost of your new phone. I thought that was a sweet deal since the phone I had, The Motorola Razr Maxx HD was my 4th replacement to replace my original phone from when I first upgrade my phone with a new contract 2 years ago, The Motorola Droid 3. The Razr Maxx HD was a good phone but not what I wanted, It did what it needed to do & the technology was steller. Just not my first choice in a phone.
Since the Droid 3 was no longer in production, i always had to get a replacement phone VZW saw fit for me to get. Now with my contract up & my opportunity to get a new phone, I knew what I wanted I wanted the Samsung Galaxy Note 3 now. It has so many amazing features, apps & it is the perfect phone for someone my size. I can easily text with it, I do not feel I will crush the phone holding on to it & all of the hardware in it is like nothing on the market at that time. I been researching the phone months before it came out & I knew once I had the money, this is the phone I wanted.
So I went to the VZW Store ready to make the exchange and have a phone I wanted finally for once in nearly 2 years. I got there to be helped my a gentleman named Teddy. He was eager to help me. I told him why I was there & instantly got the ball rolling. My phone I wanted was in stock, I was able to get $100 from the trade-in promotion. HE also informed me I could get a free tablet by just paying the taxes for it, A mere $15 & The Note 3 was on sale. I could walk out this day with a new phone AND a tablet for $172! So I agreed to it & all I had to do was pay. Then the problems started…
I was told I could not pay with my debit card. This was due to an issue of a returned payment. An issue I had with VZW due to their company in October 2013 in which they took 9 days to process my monthly bill payment to only return it when the funds was still available to complete it. So I had to leave the store to find an ATM to withdrawal the cash so I could purchase the phone & tablet. Once I came back, we tried to finish the sale. Now I was told I could not trade in my phone due to the fact VZW did not allow me to make debit payments because of their own error. I was told i could pay full price for the phone and I could not get the tablet. I declined & left the store.
Very upset, I called VZW’s customer service line to formally complain. They could do nothing to help me since no one, not even a supervisor could fix these restrictions to my account. This made me more upset, so I went above their head & reported my situation to The Better Business Bureau(BBB). Within 7 days, a Manager From VZW’s Home Headquarters, named Brian (removed), finally called me to resolve my issues. HE apologized, removed my account restrictions & was sending me A Galaxy Note 3 for my troubles free of charge. I wanted the tablet too but did not care at this point. I just wanted a phone I wanted for once & I can do without a tablet. I never went out of my way to get one before & I was not planning to now.
On February 25, I received my new phone. I instantly fell in love. The phone was the perfect size for me & it worked just like every review I read online said it would. Then on February 27th, the phone began to have charging issues. The factory charging cable that came the the phone began to have issues charging the phone, then not recognizing the charger at all. I called customer service to make a complaint. This is when I learned for the first time that The Samsung Galaxy Note 3 has a defect with it’s charging cable & charging the device. They told me I could either mail the cable for a replacement or try to get the replacement at a store. So I decided to go to the same VZW store to get the replacement.
Once I got there, I had to wait in line for 30 minutes to finally speak to someone. Once I did, I was told they had no chargers in store. All that could be done was call Samsung & have a replacement phone sent to me. I asked what would I do for a charger until then & they said I could use the micro USB charger from my last phone to charge it.
So I mailed the charger to Samsung, who said it would take 8-10 days to get my replacement. During this time, the phone began to now stop holding a long charge. So I again called customer service. I was again told to go to the VZW store to get a replacement charger. I went back to the store again to be told they could do nothing for me since I did not have to original charger. All I the could do was sell me a mobile charger for 50% off. Since i need my phone, I had no choice. I had to spend $30 now on a device to help my faulty one.
March 6th, my replacement charger arrived. I was happy because now I can charge my phone with the proper charger & get a full battery life from it. That same day the charger had the same issues again. So i instantly took it to the Verizon Store to be told I need to call customer service for a replacement phone. So I return home to see in my mailbox is my VZW bill. The statement says my bill is $400! Verizon Wireless & Brian (removed) had charged me full price for my phone despite what he told me when he called me.
I instantly called his office to only get his answering machine. I left a very angry yet respectful message explaining my disgust with what he & VZW have done since I got this phone. I said I refuse to pay anything until this issue is fully resolved. I then proceeded to file another complaint to The BBB. This time I would get no response from VZW. Instead i had to call and chat online with their customer service lines for over a month to have a REFURBISHED device, a replacement battery & a generic charging cable sent to me. My phone still has charging issues & I must travel around DAILY with my mobile charger to make it a whole day to be able to use my device.
Verizon Wireless and Brian (removed) will not resolve this issue for me. Instead they have suspended services to my phone and are forcing me to pay the full price for the phone or having my service “permanently discontinued”.
I am left with no choice but to pay this by next month. I need my phone for personal, business & emergency reasons just like everyone else. I can not pay this AND an early termination fee. Verizon Wireless has done nothing to help me & now I am stuck in a contract for the next 16 months with a company that has done this to me during the last 2+ months. I have a improper working phone and they get $400 for it and Brian (removed) gets his commission.
Before I pay this bill, I am making one last complaint to The BBB & I am spreading my story across social media like wildfire, I am hoping someone at Verizon Wireless sees this. MAYBE they will do the right thing. Then again, they had the chance to & have not….
Mr. Brian (removed) & Verizon Wireless,
My Name IS Reginald (removed). Due to months of complaints you should very well know who I am. Since you will NOT help me, I have no choice but to play by your rules and pay you ridiculous cost for a phone despite the act of what I was verbally told. You & your company you work for have had countess times to make this right & you have not. I might have to be stuck in a situation like this, but the entire internet will now learn of your actions & how you treat people. Maybe this will teach you all how to properly treat your paying customers. Someone can still make this right. You have my number, but you would have to reactivate it to contact me though.
Regards,
Reginald (removed)
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Reginald, We absolutely want to make this a better experience. Would it be possible for us to work together in direct message. Please follow us and we can get started.
Sheritah_vzw
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Bad Experiences; I want to return it and apparently can't

One of the reasons I bought an iPod Touch was because Apple's advertising said I could easily transfer slides prepared in Keynote onto the iPod and then display them on a TV. Sadly, this has proven to be untrue.
First of all, I had to spend a lot of time searching for the information I needed to implement this strategy. Apple's help site is poorly organized, in my opinion and not up-to-date in matters related to this application. I thought I finally had something reasonable figured out using Export Images--transfer to iPhoto--pick up on iPod -- connect to TV. I actually ran the slides in my home on my "beamer" successfully although I was disappointed by the loss of resolution. Then, when I got to the classroom last evening and connected up, all I got was a blank screen.
This is not my only complaint. I have been unable to connect to the WiFi network in my home. I tried every instruction I could find online, both on the Apple website and off. Nothing worked. I contacted Apple service, explaining the problem in full. I was surprised to be told to send the iPod back to Apple. I did this, following Apple's instructions. I immediately had the unit returned to me with a form letter, stating that the unit was performing to specifications. There was not a single piece of advice on how I might solve the WiFi connection problem, which has persisted to this day. This is Apple's highly acclaimed service?
To add insult to injury, two weeks after I spent just under 400 euros on what is to me a worthless piece of electronics, I learned that Apple had come out with a new and improved model--at a lower price!! <Edited by Moderator>
I just tried returning my iPod and learned that the 14-day return period had expired; indeed it has, if the time is measured from my original order date. My order is dated August 28 (I am writing this on September 23) and considering the time lost with the unhelpful return fiasco, I think I ought to be allowed to return the iPod for full credit. Adding insult to injury, it is impossible to send a communication like this from anywhere on Apple's website that I have been able to locate, except this one. I am fully prepared to have this complaint ignored, but I hope that I'll be positively surprised.
This latest Apple experience has been a real disappointment. My first PC was an Apple II Plus and the iMac I recently purchased after years of having been forced by my work to use a Wintel machine performs very well. I also have several years of mostly satisfactory experience with an iPod Nano. I thought long and hard about my iPod Touch purchase and have now spent hours fiddling with it in an attempt to get it to do what it is supposed to do. Had I not tried in good faith to get the unit to perform and just returned the **** thing right away, I would have been within the 14-day return period. I think Apple should now show some good faith and allow me to return the iPod and the expensive connector cable I also bought for a full refund.

You are largely correct. The forums are administered by Apple employees but not very many of them post here. Those that do are doing so are generally doing so as volunteers. The sort of question posed by the original poster is not one that is likely to get an answer from Apple here. The OP should consider a phone call.

Can we trust customer service?

Hopefully someone from VZW can help me, otherwise this will be another complaint against VZW.
When I had purchased a new phone (outside VZW), I had contacted VZW customer service to inquire about waiving my activation/upgrade fee of $30. When I talked to the rep, I mentioned that I have been a subscriber for well over 10 years and was wondering if they could help. Well, he said thank you for being a long time customer and said that he can help with that. At the time, he told me that it shoudl be no problem and that that they also had a promo around Christmas time that it would be waived. How it was communicated to me was the the fee could waived when I activated. I had asked the rep to note it my accocunt and call history and he said OK.
Well, not that I get my bill, I saw the $30 charge (along with the taxes and surcharges associated with this $30). I was called customer service and also talked to a supervisor and they were not able to waive the charge. Apparently, the first rep I talked to around Christmas time noted it on my account that it would only be waived if I activated by 12/24....it was communicated differently to me. I activated that phone 12/27.
I'm just very disappointed that there is no other avenue for someone to help, especially since I have been pretty loyal to VZW. I'm also disappointed that they did away with the email inquiry and support (I used to email them and they would get back to me right away and with very favorable resolution)...there was a time when their support did help me and did take into account my loyalty and all my on-time payments. I have 5 lines on a family plan and slowly, I am adding data to each line (not all of them have it...yet).
But if this is the model that VZW is heading (or already there), it doesn't make any difference which company to go to. Just go with the cheapest company, i suppose. For me, I can afford to since I live in an area that has coverage from the major cell providers.
Verizon, if you can help, feel free to respond to this to see what you can do. It's not like I am always disputing this or that....just been paying my bills on time. I have no problem paying for things that I signed up for, but the fact that the customer rep said one thing and "gave the impression" that the fee would be waived, I feel disappointed and not given accurate information.
Thanks for hearing the rant.

I get what you're saying, and I understand that I will have to pay the fee, but the fact that I called specifically asking if it could be done and was told explicitly that they could waive it. Also told me that he couldn't waive it unless it was charged already (which I have not activated yet). Now, you can argue that this isn't part of the contract...but the fact that I called specifically asking about it and the representative told me "yes" and that it shouldn't be a problem. After he said that, he also checked on promotions and said that they are waived it until the 24th. I asked him to make sure to document our conversation, which he complied, but I guess he only documented half the conversation.
So I guess what you're saying is that the customer service representatives don't necessarily have to give accurate information? He had time to find out...I was on hold when he went to ask about it. This misinformation is a reflection on Verizon as a company. I suppose that's the problem with customer service these days and with a lot of these large companies.
It never hurts to ask for anything, but if he had said at first that they couldn't do it and it would only be waived during a certain period, I would have activated by then. But I told him my intent on activating right after Christmas....the rep told me that he documented our conversation and it should not be a problem.
I've had times where my phone inadvertently used data (before data plans became the norm) and a simple call to customer service took care of those charges, which was a "bend" from the contract.
As for entitlements....sometimes it's good to have it. Do they have to? Of course not....but could they? They could to keep business. I routinely give my business to the companies that have treated me well...even given me perks (hotels, car rental, restaurants, etc).
Contract does not excuse being okay to give out wrong information.

Lenovo Yoga - My first experience with a notebook - my last with Lenovo

Short story about myself:
I am a designer (print/web) and a coder (Web).
I started my studying and thought it was time to get a Notebook as the iPad would not cut the productivity needed anymore. I was mostly working at the office or at home. But studying and the big breaks would make it impossible to get along both of those places so I needed a way to work while I was on the go.
So I decided to buy a Notebook. It was down to a few models but the Lenovo Yoga 13" caught me.
My i5 version had some great specs. Starting at 8GB ram going down to the IPS screen at HD resolution all was fine.
I picked it up in February just before my birthday as a little present and motivation for myself.
Trouble began right after I received it. The Space key was not responsive on the bottom left corner and the keyboard was wobbly. I was kind of disappointed as I have always read that Lenovo does great Keyboards, the Yoga does not seem to have one. I know that the keyboard won't be as great as the mechanical Keyboard I have lying around here, but that bad ?
The keyboard is what I would imagine a keyboard would feel like printed on a pad of silicone.
Fan Noise, unbearable. Working in a quiet environment is impossible. I don't want to hear any noise from a device that is using an SSD. Other manufacturers are able to shut down noise, why is Lenovo not able to ? After working several nights with the Yoga and then switching one night over to my iPad I realized how terriblly disturbing that noise was. So I did a quick search came along the forums and saw a big thread which has even grown bigger. You see customers basically begging for an Update on the Fan Noise issue. The thread has 90 pages most of them people trying to figure a way out. Some even plug out their fans and yet the Yoga runs stable.
So , we could question how much effort went into that poorly designed patch for the Yoga. It does not seem like a lot , despite the fact it took so long. I know how to Manage Information System Projects but I don't understand the time involved. Either there are problems you don't want to admit to your customer (bad documentation, no ressources, design flaw ... ) or you simply lack the ability to understand what your customer wants.
After I got sick of the issues which bothered me day by day I went into the store and registered a complaint. They sent it in.
I had the following issues:
Space Key not responsive
Top of the keyboard and right edge loose
Fan loud and always running
High Frequent Noise
Ability to turn on the device while lid is closed AND fans running at the same time
It came back:
Module changed, Bios Update, Test run
I took the device and inspected it in the store with a salesman. We both noticed a bump at the wasd keys thus we knew something went wrong and opened up the keyboard at the edge just to find out the official repair service used some double sided tape above the RAM slot. Space key was responsive now but the Keyboard had a big wave rising up at the left and lowering down at the right side. The fans were still running, I still had a high frequent noise and the ability to turn on the device while the lid was closed was still possible.
So in the next hour without exiting the store I filled in another complaint. Waited another two weeks and got the message that I should be paying for the next repair. Incredible strategy. Do the repair bad and let the customer pay. But that is not how you should deal with your customers. After speaking with the service guy , who seems to have spoken with Lenovo's service partner they took over the cost.
So now my Yoga was back.
The whole keyboard was exchanged as it seems (it looked pretty new so I assume it was changed) - The repair information just said "module changed"
After just about an hour of using the keyboard was lose again.
Guess what I went back to the store and now it was the time to request my money. Of course I had to wait for another 2 weeks.
It was a total downtime of 2 months and worst service I have ever seen. Especially that double sided tape was hilarious and unprofessional and made up for some good laughs.
And today I got my money back thanks to the law system we have here in Germany , which saves customers like me from faulty products.
In the time I did not have my Yoga I tried out several in stores and found the same errors over and over again and mostly with the keyboard. So it seems like a design flaw to me. A very bad one.
Colors were scrapping of the edges even on mine to which was handled with a lot of care and carried with a very nice incase sleeve which has some very soft fur inside.
Fan Noise on all of them. Some were even worse than mine.
I am a very disappointed customer and I don't think I will come back again to Lenovo and a lot of my friends won't get any recommandation at least not for the "casual" series. This should go straight to your quality assurance department.
You should know that you only have one chance to do it right. And if you do it wrong at least care a bit. If you don't your customers will simply move on such as me.
I hope that everyone who enjoys his Yoga continues to do so and everyone who has complaints to put up their voice so you can be heard and people who are responsible for the flaws start correcting them.
I am happy to be out of that beg for something but don't receive anything circle.

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Welcome again!
iSMH

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