Re: Broadband Light off (no connection)

Hi,
This morning I noticed that I no longer have broadband. I have a blue power light and a blue wireless light, but have no broadband or phone lights. I have checked all connections, tried a new filter, removed all other items and just have the Home Hub 2 connected directly to the master BT socket. I have had my line checked and all is OK. I have checked the fault line and there are no faults reported.
Is there anything you could suggest to cure the problem please.
I will contact the forum team in the meantime.
Regards,
Steve

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
I moved your post to start your own subject. contacting the mods is pointless at present as you have provided little information at present
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Broadband light blue, can get connection between d...

ADDED ADSL SETTINGS TO END OF THIS EMAIL
Please Help - getting desperate !!!
I have a BT Home Hub 3 and use wireless connectivity to communicate to the following devices -
MacBook Pro
Windows Laptop (used rarely)
iPad
Wireless printer
I intermittently experience a problem where, although my broadband light on the Home Hub was blue and I could get connection from my laptop/ipad to the Home Hub (i.e. on the MAC I can see the BT Home Hub on my Airport indicator and its a bona-fidae connection), there was no internet connectivity. This was an intermittent problem - some days I could surf fine, other days I couldn't get any internet connectivity. Also it is device agnostic - i.e. when the problem occurs it effects all my devices, when it is not evident all my devices work.
I went through the customer support helpline in september and the intermittent problem could not be solved. An engineer came out and replaced my Home Hub in September and things seemed to improve until December when the problem re-occurred and I was sent another new home Hub 3. This didn't solve the issue and at present I would say that 2 to 3 days a week I (randomly) get no internet connectivity.
Throughout the course of investigations several things have been tried with the customer support folks - these include -
Line checks - these confirmed broadband connectivity to the house was mostly fine
frequent resetting of the Home Hub
re-configuration of the Home Hub <-> device channel number. This was done several times and with different 'departments' in BT Support - e.g. once I got connected through to the 'MAC OS' folks who recommended use of channels 5,7 for Macs.
repositioning my devices to make them closer to the Home Hub (no difference as the home hub is very close to where I work in the house anyway)
switching on/off my Plasma TV!! (no difference)
on occasion these things have brought internet connectivity back on-line, but the intermittent problem invariably comes back.
This has become a real pain and its becoming impossible to do any planned work from my home office - any assistance greatly appreciated
ADSL SETTINGS AT the moment ---
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:10:50
Downstream:
7.813 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 29.0 dB
Line attenuation (Down/Up):
35.0 dB / 19.0 dB
Output power (Down/Up):
19.9 dBm / 12.7 dBm
FEC Events (Down/Up):
38825 / 0
CRC Events (Down/Up):
3 / 1

liammcquillan33 wrote:
Hi -
not sure why you have moved this into 'Wireless' - I'm not sure its a wireless problem. Can you move it back
You said
"I have a BT Home Hub 3 and use wireless connectivity to communicate to the following devices -"
There is nothing wrong with your ADSL connection statistics.
Try connecting to the home hub using an Ethernet cable to your computer.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband light is off

The broadband light is off. It has been 24 hours since the landline and hub were set up however it is not coming on. Please advise.
Solved!
Go to Solution.

Hi Andrey7777,
Sorry to hear about the problem you are facing,
If the broadband light is off, then that suggests that the line has a fault and is not allowing a broadband connection.
This link provides some useful information from CL Keith Beddoe:
http://forumhelp.dyndns.info/speed/adslmenu.html
All I can suggest is that checking the ADSL cable is plugged into the back of the hub and ensuring all sockets have microfilters.
This link also provides some useful info about what all the lights on the hub mean:
http://bt.custhelp.com/app/answers/detail/a_id/11397/~/what-do-the-lights-on-my-bt-home-hub-2.0-mean...
Are you connected to the test socket/master socket?
hope this all helps and makes sense,
Best Wishes,
Dominic.

Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No broadband light on hub, nearly 3 weeks...

I have arrived at this forum as it seems to be the only place BT problems are resolved and I'm at the end of my patience. My broadband activation date was 16th April 2013 and as yet the broadband light has remained off. I've wasted time and money trying to get through to the correct department, been cut off without explanation and been promised call-backs that haven't happened. After finally getting through all the technical checks the latest prognosis is that there is a local area connection fault and the earliest an engineer can come and look at it is 17th May. A full month later.
I find all this a bit bewildering since BT broadband on the very same phone line was working perfectly only about a month ago (I have taken over the phone line from a previous tenant).
I have easily spent £50 on phone top-ups and dongle bills trying to get this sorted and to top everything off, BT has had the cheek to bill me for my first month of non-existent service.
Any help from anyone would be very welcome.
Karen

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Yellow broadband light then no internet

Hi there. Can someone please help me. For the last couple of weeks the yellow broadband light will come on on my home hub, then on my laptop it will disconnect me off the internet with the computer screen saying the yellow light is on unable to connect. It seems to happen the same time on the evening whenever we are on the computer and if this doesnt happen it seems that the internet will run slow for a short period of time then the speeds will return to normal.
When the yellow light sign comes up on our computer screen we have to close the page then open the internet again and then it seems to be working again.
I read somewhere about the 10 training period what is this? When did it start? How long does it go on for? and come this be what the problem is?
I am on the old home hub been with bt broadband a year and a half, it comes off the asdl. I am not able to have bt infinity yet. Can somebody please help its driving us crazy. I reset everything, checked connections and its still the same.

10 training period starts from when you are activated with BT and runs for 10 days, If you could post your hubs stats and BT speed test results, we might be able to offer help. However if you are in this 10 days, its very unlikely BT will want to know until this period has passed!
To
post the full stats from your router
For homehub - 192.168.1.254
Navigate to ADSL Settings or use the A-Z at the top right
Click on More Details and then post the results.
Run Bt speed tester and post the results from http://speedtester.bt.com/
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The battery light flashes when connected to mains power (intermittent fault), when I unplug mains and re-connect flashing stops and battery (high capacity) continues to charge.
Also when battery light flashes the key board back lighting stays on when it should blank out and if the back lighting is off and the battery light starts flashing the key board back lighting doesn't turn on, all other functions seem to work fine.
The battery charges and holds charge as it should (when light flashes battery doesn't charge).

Hi
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Theoretically it could be possible that your battery starts to malfunction
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Battery light flashes when connected to mains, (intermittent fault) battery in good condition.

Win 7 Satellite A500 PSAM3A-03P00E. The battery light flashes when connected to mains power (intermittent fault), when I unplug mains and re-connect flashing stops and battery (high capacity) continues to charge. Also when battery light flashes the key board back lighting stays on when it should blank out and if the back lighting is off and the battery light starts flashing the key board back lighting doesn't turn on, all other functions seem to work fine. The battery charges and holds charge as it should (when light flashes battery doesn't charge).
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All fixed, the earth contact in the power jack was bent down allowing intermittent contact and limiting current. I bent the contact back up to where it should be and all is good.

TimeCapsule freezing when working (transfer/iTunes) HDD, light off

Hi,
My 1TB dual band TimeCapsule (December 2010 -> 15 days before guaranty expires !!) is freezing (still connected to WiFi but not possible to connect another device (even through wired connection), no internet, no TimeCapsule files, not seen in Airport Utility, light off) randomly when I use its HDDs "intensively", it means downloading podcasts in iTunes (library is on TimeCapsule) or moving big files between USB and/or internal HDD on TimeCapsule to my MacBook internal HDD through Wifi.
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The other thing to note is that big Adds sometimes error in iTunes for no apparent reason. If the files are not corrupt, and they don't add in big batches, add them in smaller batches.

BT Broadband drop off

Dear all,
Moved to Wimbledon in April, set up BT Broadband soon as I moved. Wireless was always a bit flaky but acess to PS3, Mac, PC and BT vision was fine using BT Homeplugs and ethernet cables. For about six weeks though, the broadband light on home hub keeps flashing orange on and off, which presumably means broadband resetting?
At first this was just an inconvenience as it happened rarely, but for last week of so its more or less continuous.
BT sent replacement hub, but same problem. Have swapped ethernet cables, filters and plugged into every phone socked in the house, still same problem. No noise on phone line (which seems to be 'live' when broadband not available) and the lights on homeplug remain green.
before I try BT again, anyone got any insight/advice?
Many thanks

First socket where the line enters the property
old type has a one piece cover new one splits in two horizontally is held on by 2 screws and exposes the test socket when removed
New type
http://www.kitz.co.uk/adsl/images/phone/NTE5_all.jpg
http://www.kitz.co.uk/adsl/images/phone/NTE5_fl.jpg
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Constant Red Broadband Light

I have a problem with my broadband.
On the 15th October I rang BT and requested my connection to be
transferred to my new property on the 28th October. I then received an
email stating that connection would be made on the 5th November.
I then rang BT again stating that this date was incorrect and the
changeover date should be the 28th October and immediately received an
email confirming this new date.
On the 28th I moved into the new property and the broadband was
working fine. The 5th of November arrived and the broadband stopped
working (going from a blue power light, a blue broadband light and a
blue wireless light to blue power, red broadband & blue wireless).
Since the 5th I have had 3 engineers come to my property, all of
which have found no faults at the property (including the router) and
almost daily calls from India but I still have no connection.
I would appreciate your help immensely! Any thoughts?
Solved!
Go to Solution.

Hi TerryTeo,
Thanks for the post and welcome to the forum.
A red broadband light usually indicates a problem with authentication. Can I get you to check what details you are using within the hub manager?
Open a web-browser and type http://api.home or http://192.168.1.254 in the address bar and then click Go, or press Enter.
Click Settings
Enter Hub password and click OK
Click Advanced Settings
Click Broadband
Click Internet
Under the 'broadband username' section make sure that the username you are using is [email protected]
Please check this and then get back to us to let us know where we stand with this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband Lights Shows Working, Wifi Light Shows W...

Hi,
We have been having problems with our internet connection for 6 months. Wasted several hours on the phone to BT's India Call centre doing various lengthy tests, checks, uninstalls and reinstalls and I wonder if anyone can help please.
Problem:
The broadband light 95% of the time shows as working as does the WIFI even when the actual service to the computers themselves stops. The wifi just doesn't work now and gradually got worse over the last 6 months (and it's not a particular PC as we have confirmed this on 3 different computers and have the same issue). Sometimes the wifi connection pops up as connected and that lasts all of about a minute before it drops again. When it does pop pop up it shows as local only/limited access - something like that. The network just doesn't get recognised even though it has been setup as our network.
Even when the ethernet cable is connected to any of the 3 computers, the service is intermittent (and we have also changed routers recently and the issues happens with both routers) and during this time the broadband light 95% of the time shows as working. When it stops connecting you get the cannot connect to server on the web page, I check the light and it shows as blue, I cannot even get onto the BT Home Hub website at that point.
Btw the phone line has worked throughout this mess.
I would be very grateful if anyone out there can help.
Best wishes,
Reena.

Hi Renee,
Thanks for the post and welcome to the forum.
I think for the wireless issue you are experiencing I would suggest changing the wireless channel on your router. Here are two links that will give you a bit more info,
My wireless connection keeps dropping
How do I change the wireless channel on my BT Home Hub?
If your connection is dropping while plugged in via ethernet then that is a bit more tricky. Take a look at this link and follow the advise here,
My broadband connection keeps dropping
If this problem continue after following the above advise then we may need to check the network side of things. Please let us know if this has helped at all?
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

IPv6 is active now WAN Coax light off

IPv6 active? WAN Coax light off
‎08-09-2013 02:17 PM
It seems that Verizon has activated IPv6 in Garland Texas. It appears to be enabled in my router settings and on my PC using ipconfig.
But as I was trying things out I noticed my WAN Coax light on my router is off but everything is working normally. Connection speed is good and no problem accessing the Internet. Is this a problem?
I recently added another MI424wr to a coax in another room but it's configured as a bridge, not a router. And I'm sure the Wan Coax light was on earlier.
I also looks like Verizon sent an update to the router sometime last night.

Curious if its really active.
Could you do a test with one of the IPV6 test sites e.g.
http://test-ipv6.com/
Its been active on my local intranet for awhile but except if i use a tunnel its not been active for internet access.

Turn off Spotify Connect

How do I disable Spotify Connect?
If I've got my tablet (iPad) running the app, I definitely don't want my phone running it and draining the battery with the app running there as well.
Thanks
Edit by
I've just added a guide on ways of disabling Spotify Connect. Hopefully there will be a way of enabling/disabling the service at will in the future.
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Hey everyone, Spotify staff here. Recently we updated the Community Idea "Make Spotify Connect a choice" with the status "Not Right Now".
If you've installed our latest Spotify app for Android (1.8.0) and you're still having trouble with battery drain please let us know right here.
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If you don't see the idea you'd like to see, please feel free to make a new idea and post a link in this thread. We're keeping a close eye on your feedback and we're actively bringing it back to the right teams.

Hi... I have a problem with this as well - I find it incredibly annoying. For example, I was out picking up a pizza and listening to spotify in my car... When I got home my girlfriend began listening to Spotify on her cell phone - and my cell phone began playing music from it because my device was the last selected. If at all possible, I'd like there to be a feature to turn this option OFF entirely. I can't see it being logical to have this on by default. I enjoyed the option that stopped my device from playing completely when someone else was using the same account from another machine, hopefully you can bring this back because it totally makes more sense than the way it is now.
I don't like the ability with anyone who has access to the account to be able to play music on any device that has the app open as well. This can be quite embarrassing if someone accidentally clicks on your device, say, as you go into a meeting with your phone in your pocket and it begins playing "It's raining men" or something... I hope you can understand my sentiment! Again this can be fixed if you just gave us an option to turn this off entirely for any (or all) device(s).

Have installed OSX Mavericks and Vodafone Mobile Broadband Modem no longer connects despite reloading its software. Now cannot reinstall OSX Mountain Lion

Upgraded to OSX Mavericks. Vodafone Mobile Broadband Modem no longer connects. Tried again after reinstalling latest Vodafone Modem software update for Mac OSX, but no use.

Could somebody give a feedback about the solution proposed by Bokir?
I am experiencing exactly the same problem after upgrading to Mavericks with the Huawei E220 modem.
The connection is established for a few seconds, but no data is transfered, and the connection is then closing automatically.
I left the modem plugged in and the Vodafone software set to Automatic, and after numerous attempts and 10 to 15 minutes, it appeared that the connection was finally established.
That is of course no way to work.
After running the VMB uninstaller, there are still a lot of stuff in library cache & preference folder that are pertaining to VMB and not removed.
It is also strange that after uninstalling and reinstalling the VMB software, I am not requested to enter my pin code to establish a connection.
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I have another macbook pro running VMB without problem and I am really afraid to install Mavericks on this laptop because of this issue.
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Re: Broadband Light off (no connection)

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