Re-contracting/Upgrading to BT Totally Unlimited I...

Hi, I gave the options team a call and they seemed to have no idea what I was going on about when i wanted to upgrade and re-contract to the Totally unlimited (uncapped) package. They seemed to suggest it has been applied to my account already, when it hasn't been.
Also, I can't seem to be able to contact any of the mods in their About pages, so looking for some help in these forums. Thanks ahead of time!

Hi redgpw,
I'll be happy to get this sorted for you. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Question Reconnection to Totally Unlimited.

Hi folks.
Yesterday I called BT to upgrade/reconnect my broadband as I'm 9 nine months into contract on Unlimited broadband BT infinity 2 and wanted to upgrade to the "totally Unlimited infinity 2". First the sales advisor (who was helpful) informed me that the new infinity 2 option had downloads peaked at 40mb even though my original speed was 55mb which I was getting, Is that true, but then they told me I could keep my existing speed and just be transferred onto "totally Unlimited".
I agreed to this and then proceeded with the new order. My problem is when I goto My BT account the new order has been processed and my calls and TV package has been upgraded but broadband option states BT Unlimited instead of Totally Unlimited is this correct?
http://img843.imageshack.us/img843/5043/mybt.png
I have tested to see if my connection is been throttled and it is.......
http://img802.imageshack.us/img802/553/ispshaping.png
Could anybody tell me that's on the Totally Unlimited option what it states in there BT product section. Thanks.
Solved!
Go to Solution.

it can take up to 5 days for the capping to be removed after re contracting
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Adding BT Cloud - Will I auto-upgrade to new Total...

If I add the BT Cloud 50GB to my account, will I automatically be upgraded to the Totally Unlimited Infinity Package, or must I upgrade the Infinity Package which then gives me the 50GB cloud storage
Solved!
Go to Solution.

pippincp wrote:
If you want Totally Unlimited you must upgrade.
Cheers

Upgrading to Totally unlimited Broadband and I alr...

Hi, I want to upgrade to Totally unlimited broadband (not infinity), and keep the anytime calls I have, just chatted online with an advisor who says totally unlimited alone will be £28.75, not including the anytime phone calls, and suggested I talk to the sales team, about deals, but I am hard of hearing, can anyone help me with what it would be in total for the month, I am on Calling Plan Unlimited Anytime Plan and Broadband BT Total Broadband Option 1, Thanks
Emma

Hi auntsally,
If you fill out the contact us link located in the about me section of my profile we can take a look at this for you.
cheers,
Chris
BT Mod team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

TOTALLY UNLIMITED USAGE UPGRADE VIA ONLINE

Hi.Ive just upgraded My bt infinity 2 package via website to have totally unlimited usage,but instead they cut my Ip profile for my line from 72 Mbps to 38 Mbps,so its seems like i moved to bt infinity option 1???

FAQ
1. Best Effort Test: -provides background information.
Download Speed
25.9 Mbps
0 Mbps
26.52 Mbps
Max Achievable Speed
Download speedachieved during the test was - 25.9 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-26.52 Mbps .
Additional Information:
IP Profile for your line is - 26.52 Mbps
2. Upstream Test: -provides background information.
Upload Speed
7.97 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.97Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Upgrading to totally unlimited

hi folk just wondering im on bt infinity option 2 and upgraded in nov 2012,how do i go about upgrading to the new totally unlimited package.

If you don't have BT SmartTalk on your mobile, you can use 0330 1234 150 for Sales. That will be covered by your calling plan.
You can click the white star next to this message if you think it was helpful.

Recontracting to Totally Unlimited Infinity

Hi all,
I took out a contract before Feb 2013 and want my package shaping lifting. If a moderator could help me avoid calling the cal centre again for another 30 mins waste of my life I would appreciate it
Do I need to recontract for 18 months too? Or is there a 12 month option?
Thanks

Hi all
I rang the number that jolly told me to call and actually go through to a very helpful knowlegable person who completely understood why I was upgrading.
As I have had a few issues with my HomeHub 3 I enquired about getting a HomeHub 5 in the deal which they said they could do but I would need to sign up to another 18 month contract (instead of the 12). I didn't really want another 18 month but accepted this and the order was placed.
Moments later browsing the BT pages I noticed that Infinity Customers that are into the last 3 months of their contract can get the HomeHub 5 for Free and recontracting is only 12 months. My final 3 months start next month so I rang them back and got a 'not so helpful' person that there is no way they can do a hub5 with a 12 month contract, it is all 18 months. I did't want him to do it for me (as am only into my 14th month of 18) but I just wanted confirmation.
I have cancelled my 'recontract' and will try again next month.
He said that there is nothing on his system that will allow a HH5 without an 18 month contract and when I am in my last 3 months that I will have to do the 'upgrade' to Totally Unlimited online and not via the call centre.
Is that the case?

New totally unlimited btinfinity

I already have btinfinity option 2 and was wondering how to go about getting the new totally unlimited package, the reason i ask is because i've spoken once on the phone and am currently online chatting to a representative and neither had any idea what i was on about?

pippincp wrote:
GaryM wrote:
What number did you call?
The person on the number I called to try and re-contract my package to the totally unlimited one had no clue. Maybe I'll get more luck if I call the same number you did.
You can upgrade online.
OK, looks like I couldn't see the wood for the trees in my online account options. I've now managed to locate the upgrade options and have placed an order for an upgrade to "totally unlimited infinity 2" so hopefully that will remove all traffic shaping on my current "unlimited infinity 2" package.
It states that it's a 12 month contract which I'm fine with as I still have 14 months left on my current contract anyway so it looks like my current contract isn't being extended out to a new 18 month contract which I though might happen. It also says the service will be activated on 11/03 so in 4 days time. Is this when I should expect to see my traffic shaping removed or will that not happen until a further 5 days later (i.e. on 16/03)?

Totally Unlimited ?? How

I recently discovered that BT has removed / are removing the peak time traffic management. Great. How do I get it?
I called customer services, they have no clue. I called the technical help desk they are clueless too....
I've have Infinity 2 Unlimited since Novemeber 2012.
Any advice?
Jon..

I'm in the same boat.
I signed up to an infinity 2 unlimited package in October last year. I called today to re-contract to "totally unlimited" so I could get rid of any P2P throttling only be told that I am already on that package. I tried to explain what is meant by "totally" unlimited but they didn't seem to understand and kept insisting that there was nothing to upgrade my contract to and that I was already on the highest package I could get. When I mentioned the 50GB cloud option I was just told I could go online and do a free upgrade for that which does appear to be the case but will doing this remove my P2P throttling?
A glasnost test is still telling me that P2P traffic is being seriously throttled during peak times so I'm clearly not on the "totally" unlimited package at all. The operators don't seem to have a clue about the difference between the old unlimited and the new totally unlimited package even when you try and explain it to them.

Introducing Totally Unlimited Broadband from BT

Hi all
From today we’re making a few changes to our broadband portfolio – find out more about our new packages here
The biggest change is that some of our Broadband and Infinity packages will now include totally unlimited usage. This means that we are relaxing our traffic management policy and removing P2P restrictions meaning users won’t be slowed down at peak. There will still be services with usage limits for customers who want a lower cost service because they are light Internet users.
The above will apply to those who order packages including totally unlimited BT Total Broadband or totally unlimited BT Infinity from 1st Feb, or existing customers who re-contract to a totally unlimited package. We’ll not be moving over existing unlimited BT Total Broadband or Infinity customers to the new totally unlimited packages but you can request it yourself. It takes 5 days to change over and you’d be re-contracting at the same time.
All existing customers will get access to BT Cloud storage, either 2Gb or 50Gb depending on your package, even if you’re an existing Digital Vault customer. We’ll be closing Digital Vault over the summer so we recommend you switch all your files over to BT Cloud as soon as you can. All BT customers can also get BT Smart Talk free of charge. Smart Talk is an app that allows you to make calls from your mobile at landline rates over WiFi saving money on your mobile bills.
Cheers
Nigel
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi kendo38,
Welcome to the Forum and thanks for posting. I can help with this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

"totally unlimited" Infinity Upload Speeds ?

What kind of upload speeds are you guys getting on P2P with the new "totally unlimited" Infinity package. I seldom reach 100 KB/s upload speeds on P2P, currently I'm on Infinity Option 2 Unlimited, I'm wondering if it's worth upgrading to "totally unlimited" ? tia

did you click on this option

BT released another Totally Unlimited Broadband pa...

Hi
I have recently upgraded to the top normal broadband package BT just released at the start of
this month Totally Unlimited Broadband extra which is priced at £21 per month + Line rental
from £10.75 and this was their top normal broadband package on their website.
I have just noticed today BT has just released yet another Totally Unlimited Broadband
package just a day or two ago called Faster Unlimited Broadband which is priced
at £26 per month + Line rental from £10.75.
Looking at the description of both packages on the website below, they are identical and
have the exact same features and up to speeds thought the new just released Faster
Unlimited Broadband package for some reason is 5 pounds more per month.
Does anybody know what the difference is between the Unlimited Broadband extra
package and this new Faster Unlimited Broadband package?
http://www.productsandservices.bt.com/products/broadband/packages
Thank you for the response.

Unlimited Broadband extra
You get 50Gb cloud, and Netprotect included.
Can`t see a Faster Unlimited Broadband package.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New Totally Unlimited usage

So BT Retail announced they're making there usuage "Totally Unlimited" meaning that P2P will no longer be capped at peak times.
Personally this won't benefit me as I never use torrents. Though I expect many to think this is great, any thoughts?
Source: BT Broadband packages
Edit: Also appears you can now see the Faster Unlimited Broadband package without entering your number to see if you can get Infinity. The price seems steep though!
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

sjtp wrote:
Also see http://www.productsandservices.bt.com/products/broadband/packages which includes Unlimited Infinity 1 for £23, which would be relevant for people who can't get Infinity2 speeds. Not sure why BT have two similar pages showing different information (I can guess though; incompetance and inefficiency).
I don't use p2p either so I don't think it makes any difference to me. Are the current packages automatically changed, or does one have to sign up and restart a contract? The naming becomes typically confusing.
BT Infinity 2(old package); which is Unlimited; but with throttled p2p.
Unlimited BT Infinity 2 (new package); which is Totally Unlimited.
The old BT Infinity 2 package with 40GB usuage has been removed.
BT Infinity 2 old Unlimited package is now Totally unlimited no P2P caps at peak time.
As you said you can now order Infinity 1 with Totally unlimited as I mention'd a moment ago. You also get cloud storage and yes I'm assuming we will have to renew the contract if we did switch and probably be charged the activation as well.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Totally Unlimited?

Hello,
I am having a few issue with my Infinity option 2 package.
I have only been using infinity since Monday but here is my issue.
I believe that Infinity option 2 is totally unlimited and I should therefore not be traffic managed. My max theoretical speeds are 76Mb down/ 20 Mb up. In reality I seem to be getting 56/12. This seems bourne out by using FTP.
However download speeds using p2p were much slower but today have practically dropped to zero. For example I am currently downloading an 80 meg file and the speed I am getting is 0.7 kb/s !!!
This is not slow peers. I have tested it using my 100MB seed box and even tried downloading to myself a file over bitorrent versus FTP.
The p2p protocol is bitorrent. I have spoken to a tech guy via chat who would not say I was being traffic managed but just said we do not support bitorrent.
The point is I am actually downloading slower now than I was 10 years ago on dial up.
Is this what BT call 'trully unlimited' ?
Given my max speeed is 76Mb/20Mb what kind of traffic shaping limits my speed to less than 1kb/s?
Or is there a fault somewhere? Surely this cannot be traffic management, it's completely ridiculous.
Also my pings seem a little high at 39ms is this right? I am only about 25meters from the cabinet
Thanks
Chris
Chris

I understand it sometimes takes a few days for the unthrottled part of unlimited to kick in.
That was certainly true for people upgrading within Infinity; and several people have reported it as new customers too.
It should sort itself within five days or so, probably less. If not, post back again.
~~~
Pings vary a lot on Infinity. A few people who live in the right place have pings to bbc as low as 5ms. I see around 28ms to BBC. Two factors that effect mine are
1 - 8ms interleaving delay. If your line to the cabinet is good you shouldn't have that, but it varies. It may go away in the next few days as DLM learns more about your line.
2 - about 9ms extra delay because BT routes all traffic from large areas of the south to London via Sheffield before it leaves the BT network.
If you post the result of 'tracert bbc.co.uk' we may be see where the ping issue is; but may not be able to help. Unfortunately there is not much you can do about either of those effects.
~~~
To see about general speed run the speedtest at http://speedtest.btwholesale.com/ and after the test choose ‘Further Diagnostics’ and post the speeds and the profiles that this gives.
Also, what was the estimate BT gave when you signed up? If you have forgotten find your estimated speed at http://www.productsandservices.bt.com/products/broadband/infinity#services-checker and enter your telephone number.

Totally Unlimited Infinity

This should amuse you as it did me.
firstly let me say I'm on FTTP Phone trial 76/20
I thought I would go onto the Totally Unlimited so logged into my BT and went through the process of upgradeing,
Every thing went fine untill they checked my line, this is what they posted
Packages: Choose a package
Thank you! You have chosen to bring your calls and line back to BT, and have chosen BT Infinity fibre optic broadband.
We can see that you currently have both services with another provider, so we will need to take care of this for you in 2 stages.
First, we will move your telephone line to BT. We will then contact you and arrange to transfer your broadband from your current provider, and at which point we will give you your broadband speed estimate.
Needles to say I cancelled.
It appears because I'm on the trial and my number is diverted to another number they think I'm with someone else . I'm awaiting a call from the trial team as they seem to think I'm already on it but glasnost say's different. I guess I'll have to wait until the trial is over.
Anyway thought you might enjoy a smile
Grahame

Hi backnine,
Thanks for posting. There certainly seems to be some confusion here. Let us know how it goes when the trial team get in touch.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Re-contracting/Upgrading to BT Totally Unlimited I...

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