Totally Unlimited?

Question

Hello,
I am having a few issue with my Infinity option 2 package.
I have only been using infinity since Monday but here is my issue.
I believe that Infinity option 2 is totally unlimited and I should therefore not be traffic managed. My max theoretical speeds are 76Mb down/ 20 Mb up. In reality I seem to be getting 56/12. This seems bourne out by using FTP.
However download speeds using p2p were much slower but today have practically dropped to zero. For example I am currently downloading an 80 meg file and the speed I am getting is 0.7 kb/s !!!
This is not slow peers. I have tested it using my 100MB seed box and even tried downloading to myself a file over bitorrent versus FTP.
The p2p protocol is bitorrent. I have spoken to a tech guy via chat who would not say I was being traffic managed but just said we do not support bitorrent.
The point is I am actually downloading slower now than I was 10 years ago on dial up.
Is this what BT call 'trully unlimited' ?
Given my max speeed is 76Mb/20Mb what kind of traffic shaping limits my speed to less than 1kb/s?
Or is there a fault somewhere? Surely this cannot be traffic management, it's completely ridiculous.
Also my pings seem a little high at 39ms is this right? I am only about 25meters from the cabinet
Thanks
Chris
Chris

Answer 1

I understand it sometimes takes a few days for the unthrottled part of unlimited to kick in.
That was certainly true for people upgrading within Infinity; and several people have reported it as new customers too.
It should sort itself within five days or so, probably less.  If not, post back again.
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Pings vary a lot on Infinity.  A few people who live in the right place have pings to bbc as low as 5ms.  I see around 28ms to BBC.  Two factors that effect mine are
1 - 8ms interleaving delay.  If your line to the cabinet is good you shouldn't have that, but it varies.  It may go away in the next few days as DLM learns more about your line.
2 - about 9ms extra delay because BT routes all traffic from large areas of the south to London via Sheffield before it leaves the BT network.
If you post the result of 'tracert bbc.co.uk' we may be see where the ping issue is; but may not be able to help.  Unfortunately there is not much you can do about either of those effects.
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To see about general speed run the speedtest at http://speedtest.btwholesale.com/ and after the test choose ‘Further Diagnostics’ and post the speeds and the profiles that this gives.
Also, what was the estimate BT gave when you signed up? If you have forgotten find your estimated speed at http://www.productsandservices.bt.com/products/broadband/infinity#services-checker and enter your telephone number.