Re: order canceled AGAIN!

I too would like to know what the problem is. I have been going through the same issues using Paypal. I have spoken to multiple reps and have been provided no information. I have been extremely frusterated by nurmerous hangups, repeat transfers, and promises of a call back within days. It has now been MONTHS!
Bestbuy has placed a "flag" on my payment method for a seamingly unkwown reason. They are causing me to wait an extra 5 days to make my purchase elsewhere, becuase paypal (or any bank) does not imediately process refunds.
I have spent far too much money at Bestbuy over the years to be dealing with this endless nonsense.
PLEASE HELP.

Hello JonSherrick,
Thank you for joining the conversation here on the forums. If only you were posting to us under different circumstances. You should not have needed to invest the amount of time and effort you have to this point in an attempt to receive more clarity regarding your cancellations. I am very sorry if your recent cancellations have been any inconvenience or have delayed any purchases.
When our employees are telling you that you will receive a call back, they should be following through with this. It would be my pleasure to look into this for you more, but first I will need to collect some more information from you via private message. To check you private messages, please click on the link in the upper right hand corner while you are logged into the forums.
While I realize it isn’t always as convenient as shopping on BestBuy.com, if you have a purchase for a product that is on sale or part of an imminently expiring promotional offer (most of our sales end on Saturday evening), I would recommend visiting on of our store locations to make your purchase.
Thanks for your cooperation,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Order canceled AGAIN!

Everytime I ordered online using my paypal , I always get the message that my order has been canceled minutes after I make a succesful payment. Last week I saw a printer on sale and bought it online , CANCELLED! , Today my kids want ps4 and ordered online , CANCELLED AGAIN! . I even called paypal and they confirm that the problem is not on their end . I called bestbuy customer service and they have no idea whats going on. They even suggested to check out as "guest" and I blame myself for believing them because It end up getting cancelled again. I even make another bestbuy account and sadly that didnt work either
Now my paypal account has more than $600 on pending account meaning ,like myself who has only a small credit limit on paypal , I have to wait until that pending accound goes back to my account so I can use my paypal to buy ps4. Worst thing was , customer service promise me 40 dollar gift card for the incovenience and its been 5 hours now and still no sign of gift card thats coming my way.

Hello dythan2005,
As I make the majority of my larger purchases online, I know shopping online should be relatively easy and stress-free. It was very nice of you to buy your children a new PS4, and I’m sure they were heartbroken when your order didn’t process as anticipated. I’m sorry for any disappointment this may have caused, especially if we failed to give you an exact reason as to why your orders were canceled.
While never ideal, there are times where we need to cancel an order from our end. It could be due to something like the shipping address not being recognized by the mail carrier to the billing information not matching what your issuing bank as on file. In your case though, it’s not easily discernable as to what is causing your orders to cancel, so I’m reaching out to our internal support team for further assistance. I hope to have some answers for you within the next couple of business days (if not sooner).
Thank you for your patience,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Order Cancelled - AGAIN

My last few orders have been cancelled. When I call into 1800-BESTBUY, I never get a straight answer and the phone reps are never able to help. I just ordered something to pick up instore and the Manager at the store also didn't want to help me out. Please help me get my order through. -Ivan

Hi there Ivan,
Ordering on BestBuy.com should be a pretty simple experience, that I'm sure you are pretty familiar with. I'm disheartened to find that your recent orders have been automatically canceling, and I apologize if we have been unable to provide you with a more specific reason why. Generally when an order is automatically canceled, it is due to billing information not matching up, information like your address not being entered in the appropriate format, or a simple misspelling.
Using the information you registered with the forum, I was able to locate one of your recent purchases that was canceled. Please know that I am reaching out to our support teams for further research of your cancelation issues. Once I have more information for you, I will be sure to update you right away. If you should have any questions in the meantime, please let me know.
Thank you for your patience!
Regards,

Order Cancelled, at wits end!!!!!!!!!!

I went to my local Best Buy store to buy a new phone for myself and my wife, the employee tells me that they don't have them in store but he could order them for me and have them shipped to my house. I say great lets do it. He places the order and we go through the whole process of an upgrade and paperwork and all other required stuff, takes about 45 minutes. I leave the store felling great thinking we would have new phones in less then a week and have got them at a great price. I check my email on my phone and have one from Bust Buy saying my order was received and then another one saying my order was cancelled because the could not verify my information. I head back to the store. Speak with the same employee who had helped earlier, he looks everything over, talks with his manager and we place the order again. Same thing happens an email saying the order was received and an email less then a minute later saying the order was cancelled. He calls Bust Buy credit to ensure that my card was good to go, they tell him that things are good and then they speak with me and tell me the same thing, and that we should try the order one more time. The employee has been there help me now for almost an hour after his shift ended and asks if I would mind if he had another employee help me, I tell him sure and thank him for his help, so after being in the store for another hour and 30 minutes, and the second employee making calls to help desks, submits trouble calls, and talking with managers we place the order again, and the same thing happens email that order was received and then an email less then a minute later that it had been cancelled. At this point I am very frustrated having spent close to three hours in the store trying to spend my money, thank everyone for their time, and head home, as I was leaving I was told to come back the next day and they would get it all figured out. Later that evening I look at the emails again and decide to call the number for questions, again great customer, the rep tells me he can't see any reason why my order would be cancelled but he would forward it on and that some one would contact me in the next day or so, and recommends that I contact the store again.
I go back to the same store again speak to another employee and explain everything that has happened, she makes some phone calls and talks to managers, help desks, etc. and we place the order again and the same thing happens. She makes a few more phone calls gets things reset and we try once again with the same results. We talk some more and she recommends that we try an have my wife come in and try to place the order, and to call Sprint to see if they have a flag on my account. I call Sprint and Best Buy credit both are great and tell me they see no issues and have no flags on my accounts. I call Best Buy.com and the rep was a little short with me and told me that since there was a ticket already placed that I needed to wait to hear back, I asked when I should expect to hear back on the ticket and was told when they call me. This is frustrating and upsets me but I say thank you for your time and hang up and go back to work. After work my wife meets me at the store and she goes through the process and has the same thing happen email order received then a minute later order cancelled can not verify information. By this time the two employees that had helped me the day before are back for their next shift and they along with the employee that had been helping me make calls here there every where to try and figure this out. They get things "reset again" and my wife tries again with the same results, now after spending four hours in the store my wife takes my daughter home so she can eat and get to bed, I stay and wait on more phone calls being made. At this point I am totally defeated, I call it a day and am told I should try and place the order online once I get home. I get home and place the order online and get the first email saying that my order was received and waited to see if I would get the second one saying the order was cancelled, 3 minutes goes by and I'm feeling good that it was finally worked out, then my hopes and dreams were once again crushed, email comes in saying my order was cancelled for the same reason as the other 9 said. I try one more time to order online and decide this time to bypass upgrading my device and just buy the phone out right, place my order and swallow hard as I hit the button submitting the $900 order for just one phone and hope, I get the order received email and then the waiting game, 2 minutes goes by, 4 minutes goes by, now 10 minutes has gone by and I'm feeling good that it was finally going to work, then it happens the second email saying my order has been cancelled for the same reason stated in the other 11. I'm defeated and go to bed.
By this time I am sure anyone reading this is asking why in the heck would anyone in their right mind spend more then 8 hours total in a Best Buy store when they are not being paid to be there and basically beg Best Buy to take my money, the answer a good deal. 128gb iPhone 6 and iPhone 6+ for the price of the 16gb version, a total savings of $400.
I have yet to hear from anyone from Best Buy higher help and really hope that Best Buy can figure this all out so no one else has to endure this.
If anyone from this secret Best Buy higher help who has no known phone, or anyone from any other part of Best Buy can help me out on this I would be very appreciative.
I will say this the three employees from the Best Buy store have been great and have gone above and beyond to help get this resolved, and I'm very thankful for that.

Hello JSWO,
I spent a lot of time and effort just making the decision to upgrade from my ancient flip-phone to a smart phone for the first time and even more energy after that in deciding which one I wanted. It was exciting! I was mightily disheartened to read that your adventure was curtailed in a string of apparently ambiguously cancelled orders. While I'm delighted to read that the staff at your local store went all out for you, I apologize for your having to cope with so many visits to the store and the quest for clarification followed.
Using the information you provided when you signed up for Best Buy Unboxed, I was able to locate your cancelled orders. I have reached out on your behalf to my corporate partners to look into your situation. As soon as I have more information I will reply again to your message.
Please know that I'm very grateful that you took the time to write to us and to provide so much detail about your experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Iphoto book order cancelled - Totally dissatisfying customer service

This message to alert you that Apple might cancel your iPhoto book order for no reason !
This is what just happened to me, leaving me in a totally dissatisfying and frustrating situation, as I did everything to have this book in time for Christmas, had to go through over an hour on the helpline with Customer Services, whose agents are badly informed on the solutions that they can offer you when such mistakes happen ---
I ordered an iphoto book on December 14, in order to have it in time for Christmas.
Nothing was reported wrong or erroneous when I placed the order and uploaded the book. Two days later, Apple cancelled my order without any notification sent to me. I have only learned about it on December 21, worried that my book had not arrived yet. I checked online about my order status, which then said "order cancelled". No explanation why. I waited for Monday December 23 in order to be able to talk from someone at Customer Services. I was then told that my order had been cancelled because one picture and text was overlapping, but they could not tell me exactly which one. It was then suggested to me that I should replace the same order and call back so that they could accelerate the process.
I placed the order and sent the exact same book to Apple again and then called back. Another assistant from Customer Services advised me that there was nothing they could do in order to accelerate the printing and delivery process. All they COULD HAVE offered me was 15% discount, which the first assistant did not mention and which now was too late for me to benefit from since I had already placed the order. Also, I was told that my exact same order did not produce any issue for printing, so that the first cancellation was in fact made without any reason.
This leaves me with the following situation: Although I have placed my first order in time for it to arrive before Christmas, I end up with no Christmas present, over an hour lost on the phone with customer services, no discount, no accelerated printing or delivery process or any other gesture in order for my infuriating situation to be less so, and a photo book that will arrive in early January when I will have already left my family to work abroad again.
I am entirely dissatisfied with the quality of the Apple iphoto book service and Apple customer services. I have not obtained any help or remedy from your customer services although several mistakes had been made on their side.
You are well advised to consider alternatives before spending hours on creating an iphoto book...

Anne, that is really outragious. And I cannot understand why the support did nothing to rectify their mistake and help you to get your book printed in time.The support teams at the Print Products Stores probably will not read these these Forums, these are user-to-user discussions. So, to make Apple listen to your justified complaint, use the feedback form.
http://www.apple.com/feedback/iphoto.html

Error at production order cancellation .

Dear all ,
I have posted same issue before this but due to technical problem i am not able to see your replies .
So plz reply me again for the error at the time of production order cancellation .
Production order has been confirmed for operation no 0010 , but some reason i want to cancel that . at the time of cancellation error is showing that .
*enter only one true account .*
Plz reply me again

Hi
If you have confirmed in CO11N, you should do cancellation in co13.
you might have given by mistake the production order number in confirmation field.
But you should input the production order number in the filed "order".
Pl chk this .
Regards
YMREDDY

Tcode for Purchase Order Cancellation?

Tell me the tcode for purchase order cancellation and in which tcode to view the cancelled POs.?

hi vinaya,
Use T-Code Me 22N for Cancellation of PO
=> Select the document to be cancelled by clicking the icon other PO.
=> Select the item to be cancelled in the item overview.
=> Click the cancel icon on the screen(dustbin icon) .
=> Save the PO again. The item will continue to appear in the screen but with a dustbin icon attached. No document can be posted referring this PO / line item.
Regards,
Naveen

Report on Sales Orders Cancelled

Dear Experts,
I have the following TWO Requirements.
1) How to cancel Sales Orders.
2) How to Generate a Report on Sales Orders Cancelled during a given time. The details required in the Report are:
Orders cancelled by an User, Depot and by the Region.
Creation date of sale order.
Cancellation date.
Kindly give us your Detailed & Valuable solutions to proceed.
Regards
Hari

Hi Lakshmipathi,
I have been going through various Threads Posted in the Forum.
In One of your Replies to a Question Posted "Re: Deletion indicator of sales order" the Solution given is "Execute TCode AUT10."
When I had tried with the Transaction Code AUT10 on the SAP System, No Data is populated on the Screen. Any settings to be done on the System.
You can suggest a possible solution to the Issue posted by me.
Regards
hari

Orders cancelled

I am very frustrated with the Bestbuy.com customer service at the moment. My local store is very convenient so for the past few years, the majority of my orders on the website have been for in-store pickup. On June 6th, 2014 I placed an order through the website that I did not need urgently enough to go down to the store. I received the usual order verification email and then shortly thereafter, an email letting me know that my order had been cancelled. I thought I must have mistyped something in the order process so I tried several more times to no luck. I called the customer service hotline and had a ticket opened {Removed per Forum Guidelines}. I was told to expect an answer in 5-7 days.
Two weeks later, I attempt to place an order through the website for a product that my home store does not have in stock and surprise surprise, the same cancellation email comes through. I call the customer service line and the rep on the phone is surprised it has taken so long, promises to escalate my ticket and then gives me a new ticket number {Removed per Forum Guidelines}. This is fine but when I ask the rep to please have them send me an email or a phone call letting me know when the issue is resolved, she said that isnt something they would do. So I just have to try ordering things and cross my fingers going forward..
I don't know why this is acceptable to anyone but I am starting to lose my patience. If it weren't for my GCU membership, my shopping dollars would have gone elsewhere already.
Solved!
Go to Solution.

Greetings Dmelville,
It would be quite disconcerting if orders seemed be canceled continuously without reason. I’m sorry to hear that you seem to have reached out multiple times without resolution, and hope that I will be able to finally bring some light to the situation!
Utilizing the email address you registered with the forum, I was easily able to locate your recent orders, including the canceled ones. When an order is canceled, it may be for a variety of reasons, from the item not being available, to an order not being picked up from the store in a certain amount of time, or not being able to verify a piece of information you used on the order.
That being said, I am reaching out to our support team for further research of the issue with your order cancelations. In the meantime, if you should have any questions at all, please do not hesitate to reach out to me. I greatly appreciate your patience while I research this issue with our support team!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

How to find the user exit for order cancellation

I want to find the user exit for order cancellation. And also to ensure that no one amends the order once the canellation has taken place. The cancellation shall be deemed to be affected only if the vendor has confirmed the acknowledgement of the order cancellation.
I have got a Zreport where this order should not come as open order item.
Please tell me the method of finding the users exit for order cancellation and stop the order from getting modified. And also how to find the tables in which the data has to be updated that the order has to be cancelled.
In the PO header i want an additional tab <cancellation> by which the user by the help of userid and password should be able to cancel the order. An order once cancelled cannot be undone. A new order has to be placed. The new order can be placed refencing the cancelled purchased order.
My client has got a very stringent requirement. In the past cancelled order has been undone and caused lot of problems.
Regards.

hi
pls tell me t.code so that i will send all user exits related to that particular t.codes
Thanks & Regards
phaneendra

Do we not send Purchase order acknowledgement IDoc for order cancellation?

Hi all,
Is there a way to NOT send a Purchase order acknowledgement IDoc (POA) when we process an IDoc to cancel the order (or cancel all items)? The system now sends POA whenever there is a order create or order change (including cancellation) IDoc coming in but my customer wants not to receive POA in case of order cancellation.
Thanks,
Charles.

Hi,
Please give me your opinion and if we do not send the order response in case of order cancellation then please tell me how should I configure for that.
Thanks,
Charles.

Send SRM Purchase order Cancellation request to Vendor using SAP PI

Hi gurus,
We have to build an interface to send Purchase order cancellation request to vendor once the PO is deleted in SRM using PI.
Could some one please send me out a document to set up this interface.
Thanks in advance for your help.
Regards,
Catherine

Hi Catherine,
did you get any chance to go through the below links.
Purchase Order from SRM to SUS ( Supplier Self Service )
PO from SRM to supplier via PI 7.1 | SCN
Thanks,
Naveen

Auto Purchase Order Cancellation

Dear Experts,
If it is possible of Auto Purchase Order Cancellation after a decided date?
I tried it with Purcahse Order> Accounting Tab > Cancellation Date.
My posting date of P.O. was 13-01-2012 and Cancellation Date was 14-01-2012.
But P.O. has not been cancel yet.
if there is any other workaround then plz suggest or I am missing something in procedure.
Thanks in Advance.
Regards,
Ravi

Hi,
I m losing hope now.
Can u plz tell me about that cancellation date option why it is not working and how that guy said that this is working on his system.?
I cannot undersand why?
And also i checked the second way as you suggested to select open Purchase Order in Open Item List. But you can close one P.O. at one time not multiple by selection.
Regards,
Ravi

Quantity Reversal and Process Order Cancellation

Dear SAPians,
I have a problem in Cancellation of Process order after doing the reversal of Quantity after UD thru following steps :-
1.Assign Inspection Type u201808u2019 in the Material master thru T-Code u2018MM02u2019 & Save.
2.Go to MB1B & Make Transfer Posting Thru Movt. Type u2018322u2019 and SAVE.
3. Now we tried to cancel the process order but system is displaying an error 'Quantity is Partially posted in UD' and we are unable to cancel the process order
Please Help
Thanks in Advance.

Hi
Reversal of Ud is not possible in normal way as per std SAP.
either you have to implement User exit for the same ( avaialable after 4.6 C version)
Or do as follows:
Go to MIGO
selct GR for order & input your ordernumber in the field .
select Mov.type 102 & slect unrestristed stock in where tab.
Then check & save the transaction.
Then Qty will be revrsed.
Then you can do Process order cancellation.what ever you want.
Pl. try.
Regards
YMREDDY

Sales order cancel / reject date

Dear all ,
I need to know the Sales Order cancel date or rejection date if the sales order is been cancelled.
Where can i get this date from ,which table?
VBAK or VBAP?
Please advice.
Thanks,Swati

hi,
we can check the status of the sales order using the following table and fields.by checking the status we can get the dates also.
VBUK-ABSTK.
this is at header level
VBUP-ABSTA
this is at item level
regards
muthuraman.d

Re: order canceled AGAIN!

Similar Messages

Maybe you are looking for