Re: Premium Account not working?

I have Premium so I can video conference once a week with colleagues. For the first time today we couldn't get everyone on video and we kept getting ads popping up for Premium, even though I have already purchased it. Tbh I'm pretty miffed that I'm paying for this to use once a week and then it doesn't work!!

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records.  I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC).  When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
I was able to access the Live Chat feature to see if someone could help, only to get a "We're experiencing problems, try the Community Support page" message.
Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

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