Re: "We can't Verify Your Information" 10 Day Waiting Period?

I have the exact same issue with my bestbuy.com account that happened Saturday morning when trying to place some additional orders for the black friday/saturday sales. I am an elite plus member and frequently have issues ordering. This time it wasnt a matter of my bestbuy store card having the invalid CVC code issue (which happens all the time). I could talk for hours on how many times I have called bestbuy.com/citibank cc services/citibank cc fraud department and back and forth (2-3 hour conversations sometimes). It all ends up being the blame game. I was told I have a case opened for this issue that I later received a generic email saying it was my problem and to verify my information matches my billing information (even though I told them I tried 3-4 credit cards on the website to order) and I was told by a BB.com rep that I could try 10 cards and they will cancel every order due to this verification problem. I need someone to forward my concern to BB back office team that can address this issue. Thanks.

Hello cougs57,
I’m all for getting a great deal on something that I’d already be purchasing, especially if I can order it online and have it delivered right to my front door. It’s disappointing to hear your orders are cancelling without a concrete answer as to why though. It sounds like you’ve tried everything you possibly can to make sure your order processed, so I apologize if we were less than helpful when you called us for assistance.
After reviewing your online order history, I believe I know what the problem might be. Just to be sure though, please know I’m partnering with one of our internal support teams to see if we might be able to provide you with some concrete information. I hope to have some answers for you within the next couple of business days, and I’ll be sure to contact you once more information becomes available.
Thank you for your patience,

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Order cancelled for "unable to verify your information"

I am a elite plus member since 2012 (or could be earlier). Starting last month two of my BBY.com orders (Order placed on 5/29/2015 and 6/3/2015) were cancelled for the same reason "we were unable to verify your information", although my address and payment info were correct. After my order was rejected, I visited local BBY store. I had no problem to charge the same items to the same BBY Master card that I used for online order. I called BBY customer service asking what was going on. The rep told me he did not see any information on his computer about what information cannot be verified. He offered to escalation my case. Three weeks later, on 6/29/2015, I received a email from BBY Verification Group telling me: "Thank you for your order. We apologize for any inconvenience the cancellation may have caused. Unfortunately, we will be unable to process your orders on Bestbuy.com. Please visit a Best Buy location in the future." What is happening here on Bestbuy.com? Why Bestbuy.com refused to do business with elite plus member? I search in the web and found out I am not the only one has this problem. I have no problem to visit local BBY store but I prefer to place order online for it can save my time and gas. Also, sometimes I receive reward coupon from Bestbuy.com which can only be used in online order. Can a customer service specialist here can look into the issue? Thanks.

Hello susumu,
As a loyal customer to Best Buy, I can imagine the frustration you may have experienced through your recent BestBuy.com order cancellations. We certainly don’t wish to take away the convenience of shopping online for any of our customers. I’m sorry if we have troubled you in any way by having you visit the store for your recent purchases.
Orders can be cancelled for a variety of reasons, and occasionally this is due to us being unable to verify a piece of your billing or shipping information, as you have already been informed. It sounds as though this was already looked into by one of our support teams, but I will do my best to try to provide you with any additional clarity I discover with the help of those support teams.
We have received your private message as well, and I will likely be providing you with any additional information via private message; be sure to keep an eye on your private message inbox for my communication.
Kindest regards,

Order has been canceled because we were unable to verify your information.

I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!

Good morning rachel87,
It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
Sincerely,

I have already paid the licence and I still get the notice "We can't verify your subscription" whenever I open the program, and the expiration date is tomorrow. What should I do?

I have the following problem. Yesterday I paid the licence for Illustrator with my credit card and I correctly received in my e-mail, the payment confirmation. However, whenever I try to open the program I get the following message "We can't verify your subscription". You are offline or there's a problem with your invoicing account. Sign in to manage your account and verify invoicing data. If you have any further problem or question, contact the "Customer service". So, what should I do?

maca,
You may try to restart the Creative Cloud application by quitting and relaunching it.
Failing that you may try Creative Cloud support (all Creative Cloud customer service issues),
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

If use a CC application (Windows 8.1), then popup from Adobe says"We have trouble verifying your membership-60 days remaining", But checked account and all OK

As noted in title I am getting an Adobe popup notification every time I attempt to use one of my Creative Cloud applications(Windows 8.1). The pop up states "We are having trouble verifying your membership" and then 60 days remaining. One is then given the choice with buttons of retrying to verify membership or continuing. After choosing continue then I am able to use the application without further problems. The re-try button does not work and/or is unsuccessful. These problems began shortly after renewal of my CC membership.
So I have checked my Adobe account repeatedly and there does not seem to be a problem. As noted I had renewed CC membership recently and customer service told me that everything was ok. The desktop CC application works fine and shows all of my applications for the Windows 8.1 computer. I have already removed and reinstalled CC desktop application and have the latest version, but without any success at getting rid of the popup notification. Any help would be appreciated. Thanks, Clyde Wilkes

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Can someone hack your information through an email?

I was checking my email on my Gmail app on my iPhone 5 and I opened an email from my venue coordinator. The message was an obvious scam saying that she was on vacation in Kiev, Ukraine and she was mugged, now she needs $2,200 to get home and wanted me to loan her the money. I knew this was a scam for several reasons, 1.) I know for a fact she is NOT in the Ukraine as I had just spoken to her a few days ago. 2.) She would never ask me for a personal loan since we have no personal relationship, just a business arrangement. 3.) There was a warning from Gmail at the top of the message saying "Be careful with this message. It contains content that's typically used to steal personal information." So now, my concern is, by opening this email have I exposed myself and put my information at risk? There was no link or attachment to the email, but at the end of the message it did ask me to keep checking my email because this was "her only way of contacting me." Is it possible by just opening this email I've put myself at risk?

Is it possible by just opening this email I've put myself at risk?
The short answer is no.
All apps on the iPhone / iPad are curated by app. Apple checks for malware. There is no known malware on iPhone/iPad.
By opening the email, the sender may be able to tell your email address is valid. This is done by including a picture in the email. You can turn off auto retrieval of pictures if you wish.
As a point of logic, it is impossible / difficult to prove that there is no malware on iPhone/iPad.

How can you verify your icloud account if you entered an incorrect email account as your icloud id, and thus can't receive a verification email?

I set up an icloud account using my itunes ID as my icloud user name, and now I have a major problem. My itunes id is six years old, and it's an email address that I just found out is no longer valid (an old netscape address). If someone tries to send an email to this old netscape address, the delivery fails. So when Apple tries to send my icloud verification message to this old netscape address, I never get the verificaton message, and thus i can't sign on to icloud. Can anyone help?

Welcome to the Apple Community.
Start here, change your country if necessary and go to manage your account

How can you verify your JSEngine RuntimeSize setting?

Is there a way to get at the setting in your server side ActionScript?
trace("Here is the runtime size for this app: " + ?);

If you are talking about setting which is set in Application.xml then you can choose to use Admin API command getConfig2() and get the value which is set for RunTimeSize in Application.xml

Your payment authorization failed. Please verify your information and try again, or try another payment method.

Thats the exact notification appears when i try to purchase on apple online store in the philippines. Im just wondering why it declined my debit card that im pretty sure it has enough funds to purchase an ipad air 128gb / sim. Coz the bank confirmation emailed me that the amount was successfully transfered to my debit card. But i tried to buy an apps its okay but when buying at online store even ipod touch i cant buy coz it will reject my card. Last time i used this for purchasing an ipad mini & it was successful. How to solve this acct.? Coz i wont use any credit card online.
Really thanks ahead.
Bernard

http://store.apple.com/us/help

Unable to verify my information

I'm getting really frusterated with my orders constantly getting canceled with the reason "we were unable to verify your information". Customer service has no clue why either. I'd like to get to the bottom of it before I decide to spend my money elsewhere from now on. The most frusterating part is I'm using a reward certificate and it takes a few daysd to reimburse it back into my account before I can try again. Is there sometihing in particular that causes these cancellations?

Greetings Derek712, and welcome to the Best Buy forum,
I can imagine feeling frustrated if orders you recently placed on BestBuy.com were cancelled and no exact reason was given as to why. As you mentioned, it can take up to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. That could potentially delay your chances to place another order before a sale or promotional offer expires.
The most common reason a BestBuy.com order will be cancelled is because the information entered during the online checkout process does not match or cannot be confirmed. If the billing address does not match what the bank has on file or if a shipping address cannot be confirmed, then an order might end up being cancelled. I would suggest not placing any other orders until we can find out why your previous orders were cancelled.
I am very sorry for any inconvenience you have experienced and would like to see what I can do to further assist. To go over the orders that have been cancelled and to gather some additional information, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
I hope that you have a safe and happy 4th of July!

TS3899 I can't verify my hotmail account ? Which leads to me being unable to read/ receive my emails ?

I can't verify my hotmail account ? Which leads me being unable to read/receive my emails ?

How is being unable to verify your hotmail account, which is a Microsoft Service, relevant to these forums. If you can't verify your account information with Microsoft, that's something you need to take up with them.

**ISSUE** Your order has been canceled - unable to verify your information

Hello. Every time I place an order on bestbuy.com, my order is immediately canceled. In fact, I get the cancellation email before I get the order confirmation email.
The subject of the cancellation email is: "Your order has been canceled"
The body of the email starts out like this: "We're sorry, but an item on your order placed on October 31, 2014 has been canceled because we were unable to verify your information..."
This issue started last winter, and I haven't been able to place an order online since.
Please help!

Good afternoon ChickenSansHead,
Welcome to the Best Buy forum, and thank you for posting!
Without knowing exactly why your BestBuy.com order was cancelled, you may not know what corrections to make before you try to place a second order. The most common reason an order will be cancelled is that the billing information entered does not match what is on file. For example, if your credit card has a middle initial on it and you do not include it when you enter your credit card on BestBuy.com, then that may cause the order to be cancelled.
With that being said, I would like to go over your BestBuy.com order with you to see if we can determine exactly why it was cancelled so that next time you place an order you receive the confirmation email and not a cancellation. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

From: Apple-ID [mailto:Apple.International@Apple.id] Sent: Wednesday, December 11, 2013 7:36 PM To: Deborah McKay Subject: Final step To verify your Apple Dear Apple Customer, Your Apple ID has been used to open a session iCloud from an unauthori

From: Apple-ID [mailto:[email protected]]
Sent: Wednesday, December 11, 2013 7:36 PM
To: Deborah McKay
Subject: Final step To verify your Apple
Dear Apple Customer,
Your Apple ID has been used to open a session iCloud from an unauthorized device..
It's easy: Click the link Your iTunes account is now locked, please enter your account to verify your information. .
Update Now >
After you finished your account is confirmed, let us know immediately. Report, it is important because it helps us prevent fraudsters from stealing your information. Sincerely, apple.
copyright 2013 Apple Inc. Please do not reply to this email because we are not monitoring this inbox. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page. Copyright © 2013 apple. All rights reserved. apple (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered office: 22-24 Boulev ard Royal, L-2449 Luxemburg RCS Luxemburg B 118 349 apple Email ID PP315.
I just got this message and sent it to [email protected] per instructions on another post. the link leads to a page asking for Apple id and credit card information.

I got a similar email. It's obviously Spam. The double period afetr the first sentence and the otherwise poor grammar are dead giveaways even before I checked out the link embedded. -- I didn't click on it, just hovered over it to get the url. And the return address was [email protected] Very bogus.

How can I back up information stored on my ipad?

How can I back up the information stored on my ipad?

You can also backup your information in Dropbox e.g. photos, videos or documents
https://itunes.apple.com/sg/app/dropbox/id327630330?mt=8

We cannot verify your account

Ever since Azure was launched I have been trying to register my account via MSDN. Every single time I get the same bull... "We cannot verify your account". I was in ctonact with support a couple of months ago and they promised me that it
would be fixed. Issue is still the same and it seems that I cannot get in direct contact with the Azure support as I don't have an account (ooh, the irony). Yea, I am slightly annoyed. I have a Visual Studio Ultimate with MSDN subscription.

Hi,
Thanks for your posting here.
Based on your description, you can't verify your account, about this issue, I think contact support is a best way, because of your account can't sign-in, please try phone support, the support channel is:
http://support.microsoft.com/gp/customer-service-phone-numbers?wa=wsignin1.0 , welcome to post here if you have any problem after tried this, I'll try my best to help you.
Best Regards
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Re: "We can't Verify Your Information" 10 Day Waiting Period?

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