Erratic event id 1000; Windows Explorer; MSVCR90.dll on Win7 64bit
Windows 7 64 bit. Interacting with Explorer, often as simple as switching to Explorer window and changing focus on a filename. Explorer stops working, generates ID 1000 (see below) and then restarts itself.
Recently installed LibreOffice v 3.6.1.2 and 16-bit Java 6 update 30 (which works with LibreOffice).
I suppose you are going to tell me to uninstall the LO and Java. I'm really hoping for other troubleshooting or diagnostic options. The LO and java setup is for a project of some urgency.
Log Name: Application
Source: Application Error
Date: 10/1/2012 8:22:51 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: seagoing2012
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7
Exception code: 0xc0000417
Fault offset: 0x00000000000552d4
Faulting process id: 0x1b6c
Faulting application start time: 0x01cd9f661a148e6a
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
Report Id: dc88f04c-0bdb-11e2-b556-4c80939ece8c
Event Xml:
<Event xmlns=<I had to munge this line to get the message posted. Something about "no links"... >
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-01T15:22:51.000000000Z" />
<EventRecordID>8225</EventRecordID>
<Channel>Application</Channel>
<Computer>seagoing2012</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>MSVCR90.dll</Data>
<Data>9.0.30729.6161</Data>
<Data>4dace4e7</Data>
<Data>c0000417</Data>
<Data>00000000000552d4</Data>
<Data>1b6c</Data>
<Data>01cd9f661a148e6a</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll</Data>
<Data>dc88f04c-0bdb-11e2-b556-4c80939ece8c</Data>
</EventData>
</Event>
Hi,
According to the event log, we can see that the issue is related to MSVCR90.dll.
Therefore, please use ShellExView to disable this extension of Windows Explorer:
1) Please download
ShellExView for x64-bit system.
Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance
or reliability.
2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.
3) Select the MSVCR90.dll in pink.
4) Click the "Disable Selected Items" on the toolbar and click Yes.
5) Restart your computer and check if the issue is resolved.
If Windows Explorer can work properly after disabling MSVCR90.dll, we can conclude that the issue is caused by LibreOffice. Therefore, please update LibreOffice to the latest or you may have to contact
LibreOffice for help.
Hope this helps.
Jeremy Wu
TechNet Community Support
Similar Messages
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Reader XI Event ID 1000 on Module AGM.dll
Hello,
I have Adobe Reader XI installed on a Windows Server 2008 R2 / Citrix XenApp 6.5 server. If I open the program and then browse to a PDF, it will open fine. However, if I try to open a PDF by double-clicking it, or right clicking it and selecting "Open with Adobe Reader XI", I get the following error:
The Application Event Log shows the following each time:
Log Name: Application
Source: Application Error
Date: 7/9/2013 1:28:37 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: computername
Description:
Faulting application name: AcroRd32.exe, version: 11.0.3.37, time stamp: 0x518e18e3
Faulting module name: AGM.dll, version: 4.28.134.1, time stamp: 0x518e192b
Exception code: 0xc0000005
Fault offset: 0x000ffc79
Faulting process id: 0x1fc8
Faulting application start time: 0x01ce7cd22010806b
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AGM.dll
Report Id: 5e25360d-e8c5-11e2-bf31-00155d017916
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-09T18:28:37.000000000Z" />
<EventRecordID>5926</EventRecordID>
<Channel>Application</Channel>
<Computer>computername</Computer>
<Security />
</System>
<EventData>
<Data>AcroRd32.exe</Data>
<Data>11.0.3.37</Data>
<Data>518e18e3</Data>
<Data>AGM.dll</Data>
<Data>4.28.134.1</Data>
<Data>518e192b</Data>
<Data>c0000005</Data>
<Data>000ffc79</Data>
<Data>1fc8</Data>
<Data>01ce7cd22010806b</Data>
<Data>C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AGM.dll</Data>
<Data>5e25360d-e8c5-11e2-bf31-00155d017916</Data>
</EventData>
</Event>
Thank you for the help!Hi,
According to the event log, we can see that the issue is related to MSVCR90.dll.
Therefore, please use ShellExView to disable this extension of Windows Explorer:
1) Please download
ShellExView for x64-bit system.
Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance
or reliability.
2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.
3) Select the MSVCR90.dll in pink.
4) Click the "Disable Selected Items" on the toolbar and click Yes.
5) Restart your computer and check if the issue is resolved.
If Windows Explorer can work properly after disabling MSVCR90.dll, we can conclude that the issue is caused by LibreOffice. Therefore, please update LibreOffice to the latest or you may have to contact
LibreOffice for help.
Hope this helps.
Jeremy Wu
TechNet Community Support -
Event ID 1000, Explorer.exe, Crashes
Explorer.exe crashes from time to time. The crash seems random, but I think it happens when I open explorer or the control panel. It happens intermittently, so it's hard to tell. I get two different event ID 1000 in the logs. One error indicates the
faulting module as ntdll.dll and the other as DUI70.dll. Here's a link to the dump files:
http://1drv.ms/1yScTvQ I don't know how to analyze the dump files. Please help me, thank you! System Information:
http://1drv.ms/15puFOb
"Log Name: Application
Source: Application Error
Date: 11/22/2014 2:53:40 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: COMPUTER
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DUI70.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf25
Exception code: 0xc0000005
Fault offset: 0x0000000000001098
Faulting process id: 0x6d4
Faulting application start time: 0x01d0069509c3cb8f
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\DUI70.dll
Report Id: a3068706-7289-11e4-bfb8-6c626d45a41"
"Log Name: Application
Source: Application Error
Date: 11/25/2014 7:54:57 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: COMPUTER
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x70c
Faulting application start time: 0x01d008b520e84613
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a38d81ec-74aa-11e4-9900-6c626d45a415"Another crash . . .this time I believe it was the Windows DirectUser Engine(duser.dll). Now, I'm not sure how to troubleshoot this further. Here is the last crash dump:
FAULTING_IP:
+1
00000000`00000000 ?? ???
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000
CONTEXT: 0000000000000000 -- (.cxr 0x0;r)
rax=00000000c0000001 rbx=00000000059bd350 rcx=00000000044a0000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000002
rip=0000000077b4186a rsp=00000000059bd218 rbp=0000000000000002
r8=00000000059bc938 r9=00000000059bcaa0 r10=0000000000000000
r11=0000000000000246 r12=0000000000000000 r13=00000000059bd2c0
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
ntdll!NtWaitForMultipleObjects+0xa:
00000000`77b4186a c3 ret
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000008
EXCEPTION_PARAMETER2: 0000000000000000
WRITE_ADDRESS: 0000000000000000
FOLLOWUP_IP:
duser!GPCB::xwInvokeDirect+67
000007fe`fbc81df7 448be8 mov r13d,eax
FAILED_INSTRUCTION_ADDRESS:
+67
00000000`00000000 ?? ???
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
APP: explorer.exe
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
FAULTING_THREAD: 00000000000012c8
BUGCHECK_STR: APPLICATION_FAULT_SOFTWARE_NX_FAULT_NULL
PRIMARY_PROBLEM_CLASS: SOFTWARE_NX_FAULT_NULL
DEFAULT_BUCKET_ID: SOFTWARE_NX_FAULT_NULL
LAST_CONTROL_TRANSFER: from 000007fefbc81df7 to 0000000000000000
STACK_TEXT:
00000000`059be398 000007fe`fbc81df7 : 00000000`06b84db0 00000000`00000000 00000000`00040001 00000bee`b6e64c36 : 0x0
00000000`059be3a0 000007fe`fbc88c02 : 00000000`059be518 00000000`06cb6da0 00000000`059be4a0 00000000`059be410 : duser!GPCB::xwInvokeDirect+0x67
00000000`059be450 000007fe`fbc88d56 : 00000000`06b84c70 00000000`059be9c8 000001b1`000000f3 00000000`00000000 : duser!DuVisual::xrDrawCore+0x1b1
00000000`059be4f0 000007fe`fbc88dab : 000001b1`000000f3 00000000`06b84c70 000001b1`000000f3 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x107
00000000`059be550 000007fe`fbc88dab : 000001b1`000000f3 00000000`06b84e50 0000019e`00000072 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be5b0 000007fe`fbc88dab : 0000019e`00000072 00000000`06b858f0 00000189`0000004e 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be610 000007fe`fbc88dab : 00000189`0000004e 00000000`06b85cb0 00000000`0000003f 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be670 000007fe`fbc88dab : 00000000`0000003f 00000000`06b8cb30 00000000`0000003f 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be6d0 000007fe`fbc88dab : 00000000`0000003f 00000000`06b8c8b0 00000000`0000003f 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be730 000007fe`fbc88dab : 00000000`0000003f 00000000`06b8c770 00000000`0000003f 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be790 000007fe`fbc88dab : 00000000`0000003f 00000000`06b8b790 00000000`0000003f 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be7f0 000007fe`fbc88dab : 00000000`0000003f 00000000`06b8b830 00000000`0000003f 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be850 000007fe`fbc88dab : 00000000`0000003f 00000000`06b90190 00000000`0000003f 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be8b0 000007fe`fbc88c5d : 00000000`0000003f 00000000`00000000 00000000`00000000 00000000`00000000 : duser!DuVisual::xrDrawTrivial+0x151
00000000`059be910 000007fe`fbc89703 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : duser!DuVisual::xrDrawFull+0x929
00000000`059beac0 000007fe`fbc890d0 : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : duser!DuVisual::xrDrawFull+0x97d
00000000`059bec70 000007fe`fbc88ff7 : 00000000`00000000 00000000`2a010c48 00000000`00000000 00000000`00000000 : duser!DuVisual::xrDrawStart+0x58
00000000`059beca0 000007fe`fbc88aa7 : 00000000`00000001 00000000`06befa60 00000000`2a010c48 00000000`00000009 : duser!DuRootGadget::xrDrawTree+0x51c
00000000`059bee80 000007fe`fbc81859 : 00000000`00000000 00000000`00000000 000004b0`00000000 00000000`00000000 : duser!HWndContainer::xdHandleMessage+0x2b4
00000000`059bf180 00000000`77a08971 : 00000000`00000000 00000000`03d430e0 00000000`00000001 00000000`059bf238 : duser!ExtraInfoWndProc+0x8b
00000000`059bf1e0 00000000`77a072cb : 00000000`00000000 000007fe`fbc817e4 00000000`00000000 00000000`00000000 : user32!UserCallWinProcCheckWow+0x163
00000000`059bf2a0 00000000`77a06829 : 00000000`00000000 00000000`77a0919b 00000000`00000000 00000000`00000001 : user32!DispatchClientMessage+0xc3
00000000`059bf300 00000000`77b411f5 : 00000000`0000000f 00000000`00000000 00000000`00000000 000001e9`000bab7a : user32!_fnDWORD+0x2d
00000000`059bf360 00000000`77a06e5a : 00000000`77a06e6c 000007fe`f85eb550 00000000`77a0791a 00000000`03d43004 : ntdll!KiUserCallbackDispatcherContinue
00000000`059bf3e8 00000000`77a06e6c : 000007fe`f85eb550 00000000`77a0791a 00000000`03d43004 00000000`03d430e0 : user32!NtUserDispatchMessage+0xa
00000000`059bf3f0 000007fe`f84b04b0 : 00000000`03d43004 00000000`03d43004 000007fe`fbc817e4 00000000`00000000 : user32!DispatchMessageWorker+0x55b
00000000`059bf470 000007fe`f84b4925 : 00000000`03d430e0 00000000`00000002 00000000`00000000 00000000`00000000 : EXPLORERFRAME!CExplorerFrame::FrameMessagePump+0x436
00000000`059bf4f0 000007fe`f84b509b : 00000000`03d430e0 00000000`03cc8540 00000000`00000000 00000000`00000000 : EXPLORERFRAME!BrowserThreadProc+0x180
00000000`059bf570 000007fe`f84b5032 : 100ba44a`00000001 00000000`03c97cd0 00000000`7fffffff 000007fe`fd8f2d40 : EXPLORERFRAME!BrowserNewThreadProc+0x53
00000000`059bf5a0 000007fe`f84abe50 : 00000000`03c97bb0 00000000`03c9ffa0 00000000`00000000 000007fe`fe0bf07c : EXPLORERFRAME!CExplorerTask::InternalResumeRT+0x12
00000000`059bf5d0 000007fe`fe0befcb : 80000000`01000000 00000000`059bf660 00000000`03c97bb0 00000000`0000000a : EXPLORERFRAME!CRunnableTask::Run+0xda
00000000`059bf600 000007fe`fe0c2b56 : 00000000`03c97bb0 00000000`00000000 00000000`03c97bb0 00000000`00000002 : shell32!CShellTask::TT_Run+0x124
00000000`059bf630 000007fe`fe0c2cb2 : 00000000`03d6ec20 00000000`03d6ec20 00000000`00000000 00000000`00000010 : shell32!CShellTaskThread::ThreadProc+0x1d2
00000000`059bf6d0 000007fe`fedbc71e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : shell32!CShellTaskThread::s_ThreadProc+0x22
00000000`059bf700 00000000`778e59ed : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : shlwapi!WrapperThreadProc+0x19b
00000000`059bf800 00000000`77b1c541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`059bf830 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: duser!GPCB::xwInvokeDirect+67
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: duser
IMAGE_NAME: duser.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bdf26
STACK_COMMAND: ~31s; .ecxr ; kb
FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_NULL_c0000005_duser.dll!GPCB::xwInvokeDirect
BUCKET_ID: X64_APPLICATION_FAULT_SOFTWARE_NX_FAULT_NULL_NULL_IP_duser!GPCB::xwInvokeDirect+67
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:software_nx_fault_null_c0000005_duser.dll!gpcb::xwinvokedirect
FAILURE_ID_HASH: {bc29cea9-f7e5-ba9f-c14c-7ccc77c4be36}
Followup: MachineOwner -
We are having a problem with one of our Windows 2012 R2 Terminal Server. The server keeps maxing out CPU to 100% the only way to resolve the issue is by restarting the guest OS. When I have been trying to troubleshoot the issue. I have noticed the following
error is appearing in the event log. I have tried various research online but have been unable to find a resolution to the issue. Anyone have any ideas?
Faulting application name: explorer.exe, version: 6.3.9600.17415, time stamp: 0x54503a3a
Faulting module name: Windows.UI.Xaml.dll, version: 6.3.9600.17415, time stamp: 0x54504b1a
Exception code: 0xc000027b
Fault offset: 0x0000000000982bea
Faulting process id: 0xd44
Faulting application start time: 0x01d0526d40641d26
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 80a05322-be60-11e4-80db-005056bd0cad
Faulting package full name:
Faulting package-relative application ID:Hi,
Please test the issue in Clean Boot first. For the detailed steps, please refer to the following Microsoft KB article:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Also seems you should try to uninstall IE and install it again but before that you can run command type:
SFC /SCANNOW and let the system to scan your DLL files and repair them, then reinstall the new IE.
For general reference, windows.UI.xmal.dll can handle several file in background process. For more detail refer
this article.
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
HP dv7t-6100 CTO Quad Edition Win 7 Ultimate SP1 fully updated (sfc, CHKDSK and Malwarebytes scanned - all clean)
Seems like a simple DLL conflict per the Event Viewer details below:
Faulting application name: wmplayer.exe, version: 12.0.7601.18150, time stamp: 0x518c6df8
Faulting module name: dsfOggDemux2.dll, version: 0.80.15035.0, time stamp: 0x4f86e998
Exception code: 0xc0000005
Fault offset: 0x000042b7
Faulting process id: 0x1394
Faulting application start time: 0x01cf17b19b615a49
Faulting application path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe
Faulting module path: C:\Program Files (x86)\Common Files\Roxio Shared\OGG_Flac Codecs\dsfOggDemux2.dll
Report Id: de83bdca-83a4-11e3-b32d-2c27d7a9fbb9
I uninstalled Roxio Creator NXT Pro (& used their cleanup program and CCleaner only on Roxio remnants) and the problem disappeared. Did a complete re-install of Roxio and the same problem came back. Curious as to why WMP would link to a Roxio
DLL anyway. BTW: Windows Media Center plays the same MPG files (w Roxiol) just fine so maybe not worth the $$$ below. Had no problem with WMP & Roxio Creator 2011 but the USB video capture device failed so I had to upgrade.
Per incident: Roxio wants $25 / MS wants $49. Thought I'd try "free" here first, not sure who owns this problem.
(I guess the ~$49 Roxio Easy VHS to DVD Converter package has NO SUPPORT and 65% ONE STAR Amazon reviews - support only for their "Premium Products") Maybe if they sold stuff that worked none of them would
need "support"!
TIA,
JCN(a) My account is an administrator account.
(b) I did try turning WMP and WMC on and off independently within and without Roxio installed. Without Roxio WMP works fine. WMC works either way.
(c) I did several more uninstalls / re-installs of Roxio product including using Revo Unistaller and Roxio's c2011_systemclean.bat "clean-up uninstall tool"). None of which worked and even made it worse (see below).
My original key question still is: Why does WMP fault via a Roxio dll? dsfOggDemux2.dll (codec). How is this even possible for there to be such a linkage?
After all this effort now a clean reinstall of Roxio NXT Pro leaves me with this -->
RoxioCentrtalFx.exe (their master gatewte interface) will not start-up with this new error (and un-fixable):
Faulting application name: RoxioCentralFx.exe, version: 5.0.0.0, time stamp: 0x50077c71
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x1a40
Faulting application start time: 0x01cf1846d5b6b1cb
Faulting application path: C:\Program Files (x86)\Roxio Creator NXT\Roxio Central\RoxioCentralFx.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 18f55045-843a-11e3-981e-2c27d7a9fbb9
Although the two Roxio programs I use will start via shortcuts: mediacapture14.exe &
mediamanager14.exe
When the later program occasionally stops working, the application error, is via ntdll.dll which I noticed was updated in a series of Windows updates (about 12-14 of them) around the 8/27/2013 timeframe. I kind of don't believe in co-incidences.
My one and only Roxio Forum responder kind of suggested "why you and nobody else?" (having these problems, i.e., I am the crazy nut job here) to which I referred him to the hundreds of reviews on Amazon, etc that gave Roxio 2012 products, etc ONE STAR or
less (about 50% out of >300). I NEVER had this much trouble with Roxio 2009-2011. Must be that new Corel culture ownership sinking in. -
I am trying to register a DLL on a Windows 7 ultimate, 64-bit computer (all SPs installed).
The file resides in c:\windows\system32.
The DLL file is clearly visible in Windows Explorer. The file is not hidden. It is not marked Read-Only. All users can access it.
When I run regsvr32 it responds that the file cannot be found. It says to check the path.
The same thing happens when I run from the command prompt if c:\windows\system32.
When I try to open using Dependency Walker, it also cannot find the file.
Does anybody know what's happening here? I feel like I'm in the Twilight Zone.
Thanks.
Murray
M WhippsHi,
You could run SFC command to see if you fix any corrupted system file.
If this cannot help, try to replace this file with a known good copy.
For the detailed steps, you could follow the link below:
http://support.microsoft.com/kb/929833?wa=wsignin1.0#method3
Alex Zhao
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.
Alex Zhao
TechNet Community Support -
re: Thinkpad W540 20BG 0016US Win 7 [64] Pro (So called WORKSTATION) - What am I doing wrong?
In my event log:
WLAN Extensibility Module has stopped unexpectedly.
Module Path: C:\Windows\System32\IWMSSvc.dll
Lenovo installed Access Connection (no version number displayed on splash and no 'about'), but digging for the file, says v6.11 in c:\SWTOOLS\readyapps\accon\setup.exe
There is no quick emergency disconnect from the WiFi..... if a web site is malicious and locks you to a script..
I have no idea what is happening. No WiFi lights, No WiFi switch, Software version hidden from the user ..... On my previous Workstation I saw what was happening.
So, any hints from users that resolved this WLAN issue?Nuke the proprietary internet handlers and let Windows deal with it.
Get Rainmeter with a network monitor to watch your bandwidth usage.
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen -
HHActiveX.dll - Windows Explorer open folders in separate window (Win7/ Vista)
Windows Explorer will open folders in a separate window when you double click them.
Adobe RoboHelp HTML 8 with update 1 and 2 installed sequentially on Windows XP.
HHActiveX.dll 8.0.0.203 registered by installer
Problem:
What we're seeing is, after installing HHActiveX.dll with our product suite on a 32-bit Windows 7 system (and probably Vista also), after rebooting the computer, Windows Explorer will open folders in a separate window when you double click them. This occurs even when Windows Explorer is set to open them in the same window.
Solution:
This seems to have something to do with the registration of actxprxy.dll and/or ieproxy.dll. Reregistering these DLLs and rebooting usually fixes this problem.
This web article mentions side effects in Internet Explorer and a couple of other programs that also come from this.
Here's a web page that outlines what we're seeing and how to fix it manually:
http://www.davidmoore.info/2009/08/19/solution-explorer-open-each-folder-in-same-window-er ror-and-sql-management-studio-ie-and-team-explorer-errors/
In Windows 7 (and probably Vista also), the GUID of this library has changed from {B8DA6310-E19B-11D0-933C-00A0C90DCAA9} to {C90250F3-4D7D-4991-9B69-A5C5BC1C2AE6}. Also, the registry entries that are concerned with actxprxy.dll are under HKCR\CLSID\{B8DA6310-E19B-11D0-933C-00A0C90DCAA9}; the last component in that registry path is the old GUID, and that's probably what is causing the problem.
Questions:
The previous approach provides a way to fix the problem by adding some code to reregister the two DLLs at the end of the install. The developer would prefer not to have to add install code to fix this problem in the first place.
1) Is this a known issue with Adobe HHActiveX.dll and Windows 7 / Vista? (I didn't find much with a web search or in Adobe Forums.)
2) Is a newer HHActiveX.dll available to fix this issue?
3) Does Adobe have a fix for the Windows Explorer problem that this DLL is causing in Windows 7 (and probably Vista also).
4) Any suggestions?
ThanksHi,
Here is what the developer did to fix the issue.
MSI Install: The installer is unregistering actxprxy.dll and ieproxy.dll on Windows 7 32-bit PCs
Problem: The problem was being caused by Adobe's HHActiveX.dll, a DLL that we have to install because of the browse sequences/ glossary in the new application help. This DLL was registering itself against actxprxy.dll using the GUID that was in use prior to Vista; and that in turn caused the Windows Explorer problem, among others.
Fix: Added a custom action that is called after the application is installed (or reinstalled or upgraded) that reregisters the 32-bit actxprxy.dll and ieproxy.dll. (Since the problem doesn't manifest itself on 64-bit systems, the custom action leaves the 64-bit actxprxy.dll and ieproxy.dll as they are.) Rolled back the registry deletions that were done in the Shared - help third party merge module in the previous attempt to fix this bug, as those changes were found to be unnecessary.
Cheers -
Windows Server 2008 R2 - Multiple application errors in module MSVCR90.DLL
I'm having some trouble with one of the terminal servers that I administrate, lately there have been a large number of application errors reported by users. Looking at the logs they all have in common that they report MSVCR90.DLL as the faulty module, with
some of the applications throwing errors being fixmapi.exe, iexplore.exe & acrord32.exe.
I did some searching around and tried the usual things of uninstalling and reinstalling the mvc redist, however it doesn't appear to have made much of a difference. I configured capture of user-mode dumps as mentioned in http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/repeated-appcrash-errors-across-many-applications/18ee194c-56dd-4909-abed-e563de11713b
which seems to be recommended as a way to find the real faulty module that is behind all the problems, so far I've generated one dumpfile at least for a fixmapi.exe but I am not sure how to parse it, does anyone have any idea?Hi DialectEmil,
Would you please let me know whether install all necessary updates on the problem computer? Please run
sfc /scannow command to scan all protected system files. In addition, please perform a
clean boot and check if this issue still exist.
Please also refer to following article and check if help you to troubleshoot application crashes.
Basic Debugging of an Application Crash
If any update, please feel free to let me know.
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Adobe premiere elements organizer appcrash msvcr90.dll windows 7
adobe premiere elements 11 organizer appcrash msvcr90.dll. Hoe dit oplossen ?
paulv
Elements Organizer 11 on Windows 7 (assumed 64 bit).
When did you post this question before today. If all you posted today is all you sent in this thread, then be advised that this is not Adobe. Rather user to user. The replies are not automatic and depend
on a reply from a user based on the use's personal schedule.
I am not sure if the following will target the "msvvcr90.dll" but consider the following for the "crash" aspects
1. Delete the Elements Organizer 11 settings file named psa.prf found
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
13.0
Organizer
and in the Organizer Folder is the psa.prf file that you delete or disable by renaming it from psa.prf to psa.prfOLD.
2. If the Elements Organizer 11 will stay open long enough, create a new catalog.
See Elements Organizer 11 File Menu/Manage Catalog/Catalog Manager.
3. Some times certain formats can bring the Elements Organizer down. What kind of files have you been
importing into the Elements Organizer and are the crashes associated with certain source files?
ATR -
Emzdecmp4_h263.dll causes windows explorer crash
When browsing folders with video files in windows explorer, a crash occurs.
Faulting application explorer.exe, version 6.0.2900.3156, faulting module emzdecmp4_h263.dll, version 2.6.1.0, fault address 0x00002827.
If I unregister this file, the problems stops.
IE: regsvr32 /u "C:\Program Files\Common Files\Nokia\Codecs\EmzDecMP4_H263.dll"
Windows XP Pro SP2 (2600.xpsp_sp2_gdr.090206-1233)
PC Suite v7.1.28.1Thanks a ton! This worked like a charm.
Although, there is no assurance that the other codecs in the same folder (C:\Program Files\Common\Nokia\Common) won't create a problem. Here's a listing of the other files.
ArcAPPDMO.dll
EmzAACDecFilter.dll
EmzAACEnc.dll
EmzAMRNBDec.dll
EmzAMRNBEnc.DLL
EmzAMRWBEnc.DLL
EmzDecMP4_H263.dll
EmzH263Enc.dll
EmzMP3EncDMO.DLL
EmzMP3SourceFilter.dll
EmzMp4Source.dll
EmzMP4VideoEnc.DLL
EzdAMRWBDec.dll
EzdH264DecTFilter.dll
EzdH264Enc.dll
EzdMP4MuxFilter.dll
Image_Dec.dll
image_proc.dll
Keeping fingers crossed! -
Trouble on Windows Explorer Key Event
Hello I'm intending to develop a new software via my best language Java. But I think there are some limitation with JAVA. Actually I 'd like to capture the 'KEY TYPED EVENT' of the Windows User. I couldn't find any good library after I've searched so many times on Google. Simply by thinking on Java view I think JAVA cannot take the event of window's explorer because event are fired only on explorer . So please could any body help me ? Is It possible to develop my software from JAVA? or I need to program from autocratic PL -> Microsoft PL(.NET)?
Thanks.
NarayanLook into KeyListener:
http://download.oracle.com/javase/6/docs/api/java/awt/event/KeyListener.html
It has a "keyTyped" method.
Taking the tutorial on KeyListeners won´t hurt either, I guess.
http://download.oracle.com/javase/tutorial/uiswing/events/keylistener.html
Note that the Component with the KeyListener needs the input focus to listen for KeyEvents.
Then, there are key bindings:
http://download.oracle.com/javase/tutorial/uiswing/misc/keybinding.html
Edited by: anotherAikman on 07.01.2011 22:27 -
We are using SharePoint 2013 and I want to sync document libraries with
OneDrive for Business with my PC running Windows 7.
In general, it works, but my Windows Explorer crashes very often (after a few minutes) when I navigate in the synced directories and open files there (or copy files into them in Windows Explorer).
How can I find out what happens and how to avoid it?
remark:
We are still using Office 2007, so I installed only OneDrive for Business from the Office 2013 DVD and
deactivated all other components like Office 2013 by hand:
(so for example, the shared office feature or MS Info Path etc. were not installed)
Is there a crash log, where I can find more information about the crash?
Does OneDrive maybe need other components to be installed and can I install them without damaging my existing Office 2007 setup?Did you check your Event Viewer for any errors during the time when Windows Explorer crashed?
Thanks for this hint!
The Log file says the following, so it seems to be WIDCOMM\Bluetooth Software\btncopy.dll
to be responsible for the crashing Windows Explorer
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-27T15:06:31.000000000Z" />
<EventRecordID>50873</EventRecordID>
<Channel>Application</Channel>
<Computer>COMPUTERNAME</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>btncopy.dll</Data>
<Data>6.3.0.9000</Data>
<Data>4f85fbda</Data>
<Data>40000015</Data>
<Data>000000000002e25e</Data>
<Data>18bc</Data>
<Data>01cf9215ab79ee98</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Program Files\WIDCOMM\Bluetooth Software\btncopy.dll</Data>
<Data>9e5a534a-fe0c-11e3-90e5-fee5c7d69b69</Data>
</EventData>
</Event> -
Good evening,
I have a Thinkpad W510 (4319-29G) running Windows 7 Pro 64bit. The system is loaded with the latest software and drives from Lenovo including BIOS 6NET74WW (1.34), upgrade was done Dec 7th (windows update performed Dec 15th).
The machine has
- 8Gb RAM
- nVidia Quadro FX880M, driver version is 8.17.12.5896, 7-9-2010 and video card BIOS is 70.16.5f.0.b
- dual harddrives,
- one Seagate Momentus XT 500Gb (ST95005620AS) FW rev SD23 in the main location with C: and some other partitions
- one Hitatchi 320 Gb (HTS723232L9SA60) FW rev FC4ZC50B in the bay.
- Intel Centrino Advanced-N 6200 AGN, driver version 13.3.0.24, 7-14-2010
- Intel 82577LM Gigabit Network Connection, driver version 11.5.10.1030, 7-22-2010
Recently I have experienced crashes of multiple windows components at resume from sleep and hibernate.
It seems to happen when swithing location (from work to home) and thus switching from docking station with wired network connection to no dock and wireless network connection (dont know if this has any bearing but anyway).
In the event viewer I typically have some 6-12 application errors logged. Sample output from event viewer is:
Log Name: Application
Source:Application Error
EventID:1000
Level:Error
Logged:2010-12-15 20:30:02
Task category100)
Keywords: Classic
Computer: xxxxxxx (my computername)
Then for each application the following detailed data is written in event viewer in the general tab:
#1
Faulting application name: rundll32.exe_nview64.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: nview64.dll, version: 6.14.10.13527, time stamp: 0x4c35752f
Exception code: 0xc0000005
Fault offset: 0x00000000000f0786
Faulting process id: 0x115c
Faulting application start time: 0x01cb9bd59882f1f6
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\Program Files\NVIDIA Corporation\nView\nview64.dll
Report Id: b606b17d-0881-11e0-be39-00a0c6000000
#2
Faulting application name: taskhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x00000001800bb350
Faulting process id: 0x10c0
Faulting application start time: 0x01cb9bd5694caebe
Faulting application path: C:\Windows\system32\taskhost.exe
Faulting module path: nview64.dll
Report Id: b6ae8cb2-0881-11e0-be39-00a0c6000000
#3
Faulting application name: sidebar.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc9e1
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x00000001800bb350
Faulting process id: 0x6f0
Faulting application start time: 0x01cb9bd5986a397a
Faulting application path: C:\Program Files\Windows Sidebar\sidebar.exe
Faulting module path: nview64.dll
Report Id: b6bd0bd9-0881-11e0-be39-00a0c6000000
#4
Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x0000000008c3b350
Faulting process id: 0x1210
Faulting application start time: 0x01cb9bd569d9ae8e
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: nview64.dll
Report Id: b6d21ac7-0881-11e0-be39-00a0c6000000
#5
Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc541
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x00000001800ba570
Faulting process id: 0x11c4
Faulting application start time: 0x01cb9bd569aa125c
Faulting application path: C:\Windows\system32\Dwm.exe
Faulting module path: nview64.dll
Report Id: b72bfbe8-0881-11e0-be39-00a0c6000000
#6
Faulting application name: rundll32.exe_PWMTR64V.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x00000001800bb350
Faulting process id: 0x1450
Faulting application start time: 0x01cb9bd59995023a
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: nview64.dll
Report Id: b7e4521b-0881-11e0-be39-00a0c6000000
It seems that a module "nview64.dll" is always the first application to crash. I suspect this has something with graphics to do.
I dont know if this event triggers the following crashes or if it is so that the display is initialized before the other programs.
After all crash diagnostic messages have been shown windows explorer restarts and also other applications restart but a lot of system tools in the system tray are gone so a cold start is needed to restore all tools again.
I really would appreciate any help and suggestions how to fix this really annoying issue.
Thanks, AntonI had a similar issue, as soon as a described even a little bit of it to warrenty support they sent someone to swap the board
It seems thats the only fix, its been fine since -
Windows Explorer folder context menu crash
Hello, On a PC running Windows 7x64 Ultimate, Windows Explorer closes with a
"Windows Explorer has stopped working" message, and needs to be restarted.
It quits when I right click on a folder, while right clicking on a file doesn't cause it
to quit. So far I've tried:
Uninstalling and reinstalling graphics drivers, SVC scan, malware scans, virus scan,
hijack this, safe mode, clean boot, shexview, shmnview, reliability monitor, and event
viewer. I could use some help with what shell extensions to modify, if that is
even the problem. Thanks
Event Viewer Windows applications log has entries for event ID 1000 error,
with these details:
Explorer.EXE
6.1.7601.17567
4d672ee4
SHELL32.dll
6.1.7601.18517
53aa2e07
c0000005
0000000000050506
13d4
01cfff64b8cef67f
C:\Windows\Explorer.EXE
C:\Windows\system32\SHELL32.dll
0639a5f1-6b59-11e4-9316-5404a64c920b
Non-Windows context menu entries from shexview-x64 ==================================================
Extension Name :
Disabled : No
Type : Context Menu
Description : 7-Zip Shell Extension
Version : 9.20
Product Name : 7-Zip
Company : Igor Pavlov
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files\7-Zip\7-zip.dll
CLSID : {23170F69-40C1-278A-1000-000100020000}
File Created Time : 11/18/2010 9:08:50 PM
CLSID Modified Time: 1/28/2014 4:45:12 PM
Microsoft : No
File Extensions : *, Directory
File Attributes : A
File Size : 86,016
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name :
Disabled : No
Type : Context Menu
Description : Backup Shell
Version : 8.2.0.21
Product Name : Backup
Company : Symantec Corporation
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll
CLSID : {F7CAA2A1-67A2-44BB-B20F-202FD8EB1DAB}
File Created Time : 10/3/2014 9:10:50 AM
CLSID Modified Time: 4/5/2014 7:47:01 PM
Microsoft : No
File Extensions : *, Folder, opensearchfilefolderresult
File Attributes : AR
File Size : 2,657,632
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : AccExt Class
Disabled : No
Type : Context Menu
Description : Core Sync
Version : 1.3.1.405
Product Name : CoreSync
Company :
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll
CLSID : {2A118EB5-5797-4F5E-8B3D-F4ECBA3C98E4}
File Created Time : 9/26/2014 2:41:22 PM
CLSID Modified Time: 11/3/2014 11:56:29 AM
Microsoft : No
File Extensions : *, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 1,021,088
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : Acrobat Elements Context Menu
Disabled : No
Type : Context Menu
Description : Adobe Acrobat Context Menu
Version : 11.0.0
Product Name : Adobe Acrobat Elements
Company : Adobe Systems Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat Elements\ContextMenuShim64.dll
CLSID : {A6595CD1-BF77-430A-A452-18696685F7C7}
File Created Time : 9/23/2012 7:43:36 PM
CLSID Modified Time: 8/23/2013 8:36:01 PM
Microsoft : No
File Extensions : *, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 2,288,288
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : ContextMenuHandler Class
Disabled : No
Type : Context Menu
Description : Apple Photostreams UI Shell Extension
Version : 7.15.7.1
Product Name : iCloud Control Panel
Company : Apple Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll
CLSID : {89D984B3-813B-406A-8298-118AFA3A22AE}
File Created Time : 8/11/2014 10:53:42 AM
CLSID Modified Time: 10/31/2014 10:56:07 PM
Microsoft : No
File Extensions : *
File Attributes : A
File Size : 1,130,280
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : DropboxExt
Disabled : No
Type : Context Menu
Description : Dropbox Shell Extension
Version : 1.0.0.24
Product Name : Dropbox
Company : Dropbox, Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Users\Paul\AppData\Roaming\Dropbox\bin\DropboxExt64.24.dll
CLSID : {FB314ED9-A251-47B7-93E1-CDD82E34AF8B}
File Created Time : 6/24/2014 5:04:54 PM
CLSID Modified Time: 7/23/2014 7:36:21 AM
Microsoft : No
File Extensions : Directory\Background, *, .lnk, Directory, lnkfile
File Attributes : A
File Size : 164,760
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : GDContextMenu Class
Disabled : No
Type : Context Menu
Description : Google Drive shell extension
Version : 1.18.7821.2489
Product Name : Google Drive
Company : Google
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Google\Drive\contextmenu64.dll
CLSID : {BB02B294-8425-42E5-983F-41A1FA970CD6}
File Created Time : 10/21/2014 5:52:26 PM
CLSID Modified Time: 11/9/2014 9:18:01 PM
Microsoft : No
File Extensions : *, .lnk, Directory, lnkfile
File Attributes : A
File Size : 141,640
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : IEContextMenu Class
Disabled : No
Type : Context Menu
Description : Norton Internet Security Shell Extension Module
Version : 21.6.0.32
Product Name : Norton Internet Security
Company : Symantec Corporation
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\NavShExt.dll
CLSID : {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}
File Created Time : 10/3/2014 9:10:50 AM
CLSID Modified Time: 4/5/2014 7:47:02 PM
Microsoft : No
File Extensions : *, Drive, file, Folder, opensearchfilefolderresult
File Attributes : AR
File Size : 267,080
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : Incinerator Context Menu Handler
Disabled : No
Type : Context Menu
Description : iolo Incinerator ®
Version : 12.5.0.86
Product Name : Incinerator
Company : iolo technologies, LLC
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Windows\system32\Incinerator64.dll
CLSID : {E8215BEA-3290-4C73-964B-75502B9B41B2}
File Created Time : 6/28/2013 5:46:02 AM
CLSID Modified Time: 2/12/2014 9:54:22 AM
Microsoft : No
File Extensions : *, .lnk, Directory, lnkfile
File Attributes : A
File Size : 2,155,152
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : Incinerator Junction Point Context Menu Handler
Disabled : No
Type : Context Menu
Description : iolo Incinerator ®
Version : 12.5.0.86
Product Name : Incinerator
Company : iolo technologies, LLC
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Windows\system32\Incinerator64.dll
CLSID : {9081C77F-9FAF-4551-A878-10A4249CD1FA}
File Created Time : 6/28/2013 5:46:02 AM
CLSID Modified Time: 2/12/2014 9:54:22 AM
Microsoft : No
File Extensions : .SendToIncinerator
File Attributes : A
File Size : 2,155,152
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : MShellExtMenu Class
Disabled : No
Type : Context Menu
Description : MagicISO Shell Extension Module
Version : 5, 3, 0, 198
Product Name : MagicISO Shell Extension Module
Company : MagicISO, Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\MagicISO\misosh64.dll
CLSID : {DB85C504-C730-49DD-BEC1-7B39C6103B7A}
File Created Time : 10/4/2014 6:41:04 PM
CLSID Modified Time: 10/4/2014 6:41:05 PM
Microsoft : No
File Extensions : *, Directory, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 43,520
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : NVIDIA CPL Context Menu Extension
Disabled : No
Type : Context Menu
Description : NVIDIA Display Shell Extension
Version : 344.65
Product Name : NVIDIA Shell Extensions
Company : NVIDIA Corporation
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Windows\system32\nvshext.dll
CLSID : {3D1975AF-48C6-4f8e-A182-BE0E08FA86A9}
File Created Time : 11/13/2014 11:57:26 AM
CLSID Modified Time: 11/13/2014 12:03:23 PM
Microsoft : No
File Extensions : Directory\Background
File Attributes : A
File Size : 61,640
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : RUShellExt Class
Disabled : No
Type : Context Menu
Description : Revo Uninstaller Pro Extension
Version : 1.0.0.3
Product Name : Revo Uninstaller Pro Extenison
Company : VS Revo Group
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files\VS Revo Group\Revo Uninstaller Pro\RUExt.dll
CLSID : {2C5515DC-2A7E-4BFD-B813-CACC2B685EB7}
File Created Time : 6/28/2013 8:26:20 PM
CLSID Modified Time: 6/28/2013 8:26:21 PM
Microsoft : No
File Extensions : .exe, .msi, exefile, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 123,120
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : Spybot-S&D Explorer Integration
Disabled : No
Type : Context Menu
Description : Windows Explorer context menu integration
Version : 2.3.39.113
Product Name : Spybot - Search & Destroy
Company : Safer-Networking Ltd.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll
CLSID : {44176360-2BBF-4EC1-93CE-384B8681A0BC}
File Created Time : 11/2/2014 6:40:12 PM
CLSID Modified Time: 11/2/2014 6:40:13 PM
Microsoft : No
File Extensions : *, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 484,304
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : STKContextMenu Class
Disabled : No
Type : Context Menu
Description : Send to Kindle Context Menu dll
Version : 1,0,1,240
Product Name : Send to Kindle
Company : Amazon.com, Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Amazon\SendToKindle\stkContextMenu_240.dll
CLSID : {90DD7445-E924-4c6e-92AC-01F8C3A7E0C7}
File Created Time : 11/4/2014 1:40:41 PM
CLSID Modified Time: 11/4/2014 1:40:41 PM
Microsoft : No
File Extensions : AllFilesystemObjects
File Attributes : A
File Size : 255,808
.NET Extension : No
Digital Signature :
==================================================Hi,
In addition to above suggestions, please help to collect crash dump file for explorer.exe, let's see what exacted file cause your issue:
First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\explorer.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open explorer to repro the issue. If crash issue appeared, please find the crashdump file under c:\.
To further help you, please upload this file into Onedrive and shared the link here.
Kate Li
TechNet Community Support
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