Ready-Not Ready Buttons disabled in IC WebClient

Hi,
       When I am logging in IC Web, I am not getting the Ready radio button and the Not Ready dropdown is grayed out. Any pointers to why I am getting these buttons disabled?
Thanks,
Rahul

Hi rahul,
You will not get the ready not ready button active untill you have the CTI Computer telephony integration .
Although you can make use of the CCS Contact center simulator  which will activate you buttons .
hope this helps you
Regards
Raj

Similar Messages

  • CAD email ready/not ready disabled.

    Hi Folks,
    In the process of setting up email contact capability and have successfully configured CCX to integrate with Exchange.  I can see the email account and that it has automatically created a folder for my test CSQ and emails are coming in and being routed to the CSQ folder.  They aren't however being routed then to the assignments subfolders, I believe because the test agents can't set themselves to email ready, because Cisco Agent Desktop shows that the email ready/not ready buttons are greyed out.  What have I missed having followed the CAD and CCX guides?

    Ok I think I know what's wrong but not how to fix it.  Wireshark convo output between CAD and Exchange;
    * OK The Microsoft Exchange IMAP4 service is ready.
    A0 CAPABILITY
    * CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN STARTTLS UIDPLUS CHILDREN IDLE NAMESPACE LITERAL+
    A0 OK CAPABILITY compleNted.
    A1 AUTHENTICATE PLAIN
    +
    AvNpc2NvQWdlbnREZdNrdG9wSW1hAH1273FyQ0Y1
    A1 NO AUTHENTICATE failed.
    A2 LOGOUT
    * BYE Microsoft Exchange Server 2010 IMAP4 server signing off.
    A2 OK LOGOUT completed.
    So CAD is acting as an IMAP client (expected), asking to authenticate in plain text (expected), then sending an encrypted password (wut).

  • Seeing issues with agents being able to go ready/not ready.

    I am seeing issues with agents able to go ready/not ready. I have attached logs for this. I would appreciate help

    -We are seeing issues with agents trying to log in and getting timeout errors, taking 3-5 times to actually login/JTAPI errors. Supervisor application is having the same issues. We have full IP Visibility from all subnets. The CUCM/CCX servers were put in last August, and we had zero issue up until the past few weeks. Ive validated the agent settings, JTAPI users etc and Ive rebooted the UCCX server as well

  • Ready / Not Ready buttons

    Presently using ICI within the SAP CRM 5.0 ICWebclient, with an Avaya connector, and unable to determine if the Not Ready button field is configurable. Would like to use this field to house the Avaya AUX reason codes. Does anyone know if this is possible .. and where we need to configure this for use?
    Any documentation would be appreciated.

    It turns out the that vendor is responsible for configuring this item. SAP softphone is really just an interface, and the vendor controls the actions of the buttons through the connector. Avaya has configured our Not Ready button with the appropriate AUX codes and is now operational.

  • CAD Ready and Not Ready Icon

    All,
    We use CCX 7.0 premium.
    In UCCX 502, when user is in Ready status, Not Ready icon is greyed out. It is very easy to tell whether agent is Ready or Not Ready. In CCX 7, the icons no longer get greyed out. It is very hard to tell what is the current status of CAD.
    I looked at CDA and could not find a fix. Any suggestion how to change it?
    Thanks.

    Hi Wenqian,
    I am not sure if you are aware of this, but UCCX 5.0.2 does not support CAD on Windows 7. The first UCCX release that does support Windows 7 is UCCX 8, which is currently available and 7.0.2 which is scheduled to release at the end of the year. Please see the following link for Windows 7 support
    Cisco Unified Communications Support for Microsoft Windows  7
    https://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps1846_Products_Bulletin.html
    You can also use the Compatibility Matrix as well
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crsmatrxeol.pdf
    CAD on Windows 7 for UCCX 8 has the same behavior with regards to ready/not ready buttons. Many customers requested that the agent be able to change reason codes without going ready and this change was implemented for that reason.
    Regards,
    Joe

  • Hi i am from india i bought my phone last year from hongkong as it was not launch in india.now with the ios5 upgrade the home button has become very hard. i take a lot of care of my phone.the istore is not ready to repair it .please do something

    hi i am from india i bought my phone last year from hongkong as it was not launch in india.now with the ios5 upgrade the home button has become very hard. i take a lot of care of my phone.the istore is not ready to repair it .please do something.it was working proper before the upgrade.i even bought the ipad for 42 k from the istore in india.(mumbai).i love apple product and the moey i would by the mac book air also.but now i dont have any solution for my home button it is very irritating when it does not work .get an upgrade to do something it is factory unlock phone.regards vijay.

    Hi well let me be clear.last year the iPhone was bought from someone traveling to honkong.i did not get it cheap it was a new phone and what is the use of getting a phone after 1 year six months.thats when the iPhone came to India.I paid more than what u selling the iPhones in India.now I have bought the iPad in India now.we are ready to pay for the repair charges.my phone work excellent it's just the home button.please don't say I was saving some buck I paid from my hard earned salary.it was nearly 800$ in Indian rupees.i love ur products.i offen make people buy ur products in Istore talking Good about them.if I new this phone would have problem I would wait for it to com to India.i work when i was 18years in one of the best handbag stores in India as a managelabor 20 years and I know how important is customer satisfaction and service as till date I give it to them at there door step.i even buy ur expensive softwares.i never had a problem with my 3G and 3GS iPhone in the past.regards vijay

  • Telephony buttons switch to "not ready" and error in ICI_TRACE

    Experts,
    I'm researching a problem in our PROD environment.  A CSR is complaining about their telephony buttons changing from "ready" to "not ready" while in ICweb. 
    I searched their ICI_TRACE and see this:
    Exception     CX_CRM_ICI_EXCEPTION
    Message class     1
    message number     15
    message     Area Code: 1, Error Code: 15
    Program name     CL_ICI_SOAP_DELEGATE==========CP
    Include name     CRM_SOAPINCL_TRANSPORT_IMPL
    row number     942
    Exception     CX_BCB_EXCEPTION
    Exception text     
    Message class     0
    message number     7
    message     (ICI Error occurred in method CL_BCB_SYSTEM->GET_WORKCENTER)
    we are currently on CRM2007 SP6. 
    We use Geneys GPLUS ICI adapter:
    Gplus Adapter for mySAP ICI Multi-Channel</name>
      <version>7.5.100.27
    I'm really not sure what the end-user is doing that leads up to this error.  I've done OSS and SDN thread searches for this error.
    Any Ideas where to start, other than contacting CTI vender Genesys?  I've already contacted our 3rd party company that provides that service, but I don't want to wait if there is something I can do on my end...
    Thanks,
    NICK

    Hey Heber,
    Your post was very helpful.  No, this wasn't happening to everyone...just this one CSR.  And he's sort of a constant complainer.  I've had to explain/train him many times on using ICweb and telephony buttons.
    At any rate, I think we found the problem.  He was missing some back-end roles.  Sometimes, when he executed transaction launcher from ICweb, to back-end, his screen inside ICweb would go blank.  I think that was his real problem all along.  Most of the time, he complains about his telephony buttons because he'll open multiple ICweb sessions and enable telephony on the new session and then complain when his buttons mysteriously "gray-out" on old session.  Which happens by design since only one session can have that.
    I don't think we're doing freeseating.  I know the genesys gplus config on that end depends on knowing the username, PC hostname, and a position/ACD group.  But I'm not sure how to check/debug those methods since it's not really my area...
    I'm really just the basis guy, trying to help since we really no longer have any consultants actively working on the CTI stuff.  We went live with ISU/CCS about 7 months ago...our genesys support company isn't that great, so usually I end up digging through their logs to help figure it out.  Between genesys logs and ICI_Trace...and OSS support and you guys, I can usually figure it out.
    Thanks again,
    NICK

  • One single button for "Ready" and "Not Ready"?

    Hi all!
    Is there a possibility to assign a service URL for changing the agent state from "Ready" to "Not Ready"? Just like the "One Button Login" ...
    Best regards; Florian

    I think this is what you are looking for. If you are using IPPA then you can use something like this as a registered service. It's what our installer configured for us.
    http://XXX.XXX.XXX.XXX:PORT/ipphone/js/sciphonexml/IPAgentChangeState.jsp?State=3&RC
    The 3 is your Agent State Code for Not Ready. For Ready just change it to a 4.
    Word of caution: Agents can not go from one Not Ready state into another Not Ready state if you are using Reason Codes. We have our agents selecting a Not Ready code from a list and with the IPPA you have to first select Ready then select Not Ready to change this state. If you are using CAD this is not an issue. Becomes a real problem if you have agents who came back from a meeting and need to go to lunch but there are calls in queue. If anyone knows a way to work around that little problem I'd be eternally grateful.

  • HP Officejet Pro L7590 &/or HP Slimline computer NOT ready for market

    I purchased the Officejet last August and used in through December with a Dell with no problems whatsoever. When I bought an HP Slimline with Vista 64 the printer started spitting out a dozen pages with a few lines of garbage characters for each document including the Test Page, and did not completely print the documents. I spoke with three technicians who were all given remote access. We each spent about 3 hours per session. They were unable to make ANY progress in solving the problem. HP provided a VISTA 64 installation disk. It should not have done so. HP has taken no responsibility for releasing a product to market that is not ready for use but will not accept it back and will not give credit for the expensive paper weight that it has become. Moral of story: stick with Dell, don't buy anything from HP.

    Thanks for visiting the HP Consumer Support Forums.
    This
    forum is for suggestions directly related to the forums.  If you'd like
    to leave feedback regarding issues not directly related to the forums,
    please follow this link:
    http://welcome.hp.com/country/us/en/contact_us.html
    This
    is a user-to-user community, and not a venue to receive directly help
    or feedback from HP.  If you have any further questions or concerns,
    please feel free to send me a Private Message.
    Thanks!
    Clicking the "Kudos star" to the left is a great way to say thanks!
    When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
    Rules of Participation

  • Error message: "the drive is not ready"

    Hi
    I have an 20 GB ipod that I bought a few years ago (the one with the dock connector) and a few weeks ago it started to give me problems.
    I can't transfer all my music from itunes to my ipod as the following message pops up after transfering about 2500 songs
    "the drive is not ready for use; its door may be open. Please check drive\device\hardisk\DR7and make sure that the disk is inserted and the drive door is closed"
    I have tried restoring the ipod and updating it with the 2005-10-12 updater. I have also updated itunes and checked both my c drive and the ipod harddrive for viruses, to no avail!!!!
    I don't really know what to do next so if anyone has had a similar problem and has any suggestions on how I might fix it then I would be very very grateful
    Thanks
    dell optiplex gx220   Windows 2000  

    argh i have the exact same problem...
    i bought my first ipod in june 04... may 05 i began getting connection and battery problems and so i sent it back... i recieved a new ipod of the same kind... black and white display, dock connector.. the four buttons at the top instead of on the wheel. now, four months after receiving my second ipod, i am getting more battery and connection problems, although they are not the same ones.
    last week i got the same message you got and after doing the same things you did i gave up when it still didnt work. i today tried again to update. instead of messages like i recieved before about drive doors being open (after it had transferred 1000 songs might i add) i got absolutely nothing from my pc or itunes (which was open and playing a pearl jam song) and my ipod turned itself off (even though it has full battery). i originally believed that the source of my problems is that my ipod was dropped by my 3 year old brother onto my tiled family room floor (at it froze often) but knowing that others have similar problems im not so sure..
    i have no idea how to fix this and i dont particularly wish to send my ipod back to apple and pay $250 for repairs, (for a second time), if that did result i would wait and buy myself an ipod photo for an extra few hundred dollars.
    anywho.. if anybody at all knows anything that could possibly work that i havent done (not including calling apple customer service, i tried that last time and the indian man at the other end of the line was absolutely no help.) your help would be greatly appreciated
    Thanks

  • All agents become not ready Suddenly

    Does any one know what could be the reason why all the agents suddenly become not ready ?
    -Agents state after ring no answer set to : Ready
    -Automatic work and wrap up time disabled.
    -No skills,resource group based queue and circular call distribution.
    -Ip phone agents,no cad.
    What is wrong ? ,
    thanks in advance.

    Hi,
    perhaps the UCCX (or UCCE?) tries to deliver a call to the agent but due to a routing problem (CSS? Codec?) the call never arrived to the phone so the system forced the agent to Not Ready to avoid this situation with the subsequent call.
    Can you please tell us more. Is it UCCX? UCCE? What version? Did you check the logs.
    Thanks.
    G.

  • Agent never Not Ready state

    Hi 
    I have a CUCM 8.5 and UCCX 8.5 workingwithout problems, but now the customer wants his agents never stay in state "Not ready" no matter the event, the agent never can stay in not ready state.
    Any idea if i can do this?
    Regards

    OK - you mean not go automatically into work at the end of the call? Disable 'Automatic Work' on the CSQs in AppAdmin.
    If you mean not go automatically into 'not ready' when a call is missed, you can set the 'Agent State after Ring No Answer*' setting to 'Ready', but this is generally a very bad idea.
    Aaron

  • Agent desktop goes to not ready randomly

    Hello,
    We have ctios agent desktop version 8 and we have ucce version 8.  We have user that randomly was put to not ready state without clicking on anything and when she tries to put herself back all buttons are grayed out even she closed application and still the user could not log out. Until we rebooted cisco phone or called someone from her phone it worked fine.  Keep in mind it shows the right state of the agent on cisco supervisor it just shows wrong on the user agent desktop.
    Any suggestions please.
    Thanks,

    I got some time to go through the logs.
     i see agent state has changed to not ready with reason code 32767.
    08/08/14 12:34:09.798  3864  CTIOSSoftphone  Thd(3396)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = c1b0010
    08/08/14 12:34:09.798  3864  CTIOSSoftphone  Thd(3396)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eNotReady SG#:40106 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:32767 SGState:2 SessID:0 MRDID:1 ICMAGID:5124 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:2192 AGID:278 AGInstr:2192 CTIClntSig:CTIOSServer Msk:0xc1b0010 UniqObjID:agent.5000.278 MsgID:eAgentStateEvent DvrKey:agent.5000.278 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0 MskExt:1)
    the reason code gets set when "redirect on no answer" occures, i know it as RONA.
    Q 1>  how your solution is configured to handle RONA? i understood that you are using CVP, correct?
    RONA in CVP is configured differently than in normal environment, you have to use Router Requry there. there are some good post on this topic, you may want to read those.
    Q2> I see in the logs that, agent is trying to do singlestep transfer on two DN's
    "2193" and "2194", so what are this DN's?
    Q3> how many lines a Agents phone is configured with?
    regards
    Chintan

  • UCCE Not Ready Reason Code Removed after Internal Call

    Here is the scenario.  Agent puts themselves Not Ready which we have set to require a Not Ready reason.  They enter the reason and go about their business.  Someone internally calls their extension for whatever reason.  The agent takes the call and hangs up.  It seems they are left Not Ready but the reason for being Not Ready is removed.  They are now in a undefined not ready code.  Can it be set to put them back in the Not Ready Reason they were prior to the internal call?  Here is what we are running:
    CUCM: 8.0.3.21900-8
    ICM: 8.0(3)  (8.0 SR 8.03)
    CTIOS: 8.0(3)
    CAD: 8.0(1) (build: 8.0.1.47)
    JTAPTI: 8.0(3.10000)

    Hi Brad,
    As I understand that the agent before receiving the internal call the agent already went to Not Ready. So after the internal call depending on the wrap-up setting agent will either go to the wrap-up node or directly to the Not Ready state.
    If agent goes to wrap-up then need to provide the wrap-up code and after wrap-up need to select Ready or Not Ready. In this case agent will not get any option to select Not Ready. Because prior receiving the inter call the agent was in Not Ready state. By default this is how it works.
    But if you use CTIOS agent desktop then with customizing the call event. For example customize the CTIOS code in such was that for internal calls after agent press the wrap-up complete button instead of going back to previous event it will go to the Not Ready event.
    Unfortunately for your case it will not work as you are using CAD.
    Thanks,
    Ashfaque

  • BUG: RV042 (1.3.12.19-tm) not ready for Win7 RDP ?

    Hello,
    we used a CISCO RV042 with Firmware version:  1.3.12.19-tm  (CPU: Intel IXP425-266, DRAM: 32M, Flash: 8M) with a  "Gateway to Gateway" VPN Tunnel connected to a CISCO1921/K9-SEC with ZBF. The  Tunnel works fine.
    A connection to a WinXP (Professional) RDP works permanent. Then we had to connect to a Win7 (Professional) RDP: the  connection was established, but is canceled with different  error-messages by the "RDP-Server" on the "RV042 LAN". Problems with the  host-cert or RDP-Server not ready was announced. (???) We started a trouble-shooting on both sides and can't find a clear statement in the log-data on CISCO or Windows Harwdare.
    Then we replaced the RV042 with a RV042G V01 with Firmware version: 4.2.1.02 -
    No problems with RDP to Win7 RDP anymore !
    We only chnaged the hardware - VPN configuration on CISCO1921 and RV042G was not changed.
    Is RV042 (1.3.12.19-tm) not ready for Win7 RDP ?
    Grüße
    Stefan

    dondersconsulting schrieb:it works fine with Server 2008R2 RDP, which should be same as Win7.
    You are using a IPSec Tunnel to an RV042 (not the Client feature!) and you can connect to an Server 2008R2 to RDP trough the tunnel ?
    dondersconsulting schrieb:Are you connecting the RDP session through the VPN? If so, I'm not sure why the RV042 would have anything to do with the RDP session.
    Yes, we are connecting via IPSec from a CISCO1921 to the RV042. I think that the RV042 has problems with it's own Stateful Firewall related to the local routing throug the IPSec tunnel. In this case the RDP protocol has changed on the Microsoft side from to .
    dondersconsulting schrieb:If you are connecting directly through the internet using Forwarding or UPnP, then it should work fine.
    Thats not our setup and is far away from any security policies on our side ...
    dondersconsulting schrieb:The only thing that throws a flag for me is the certificate message.  The RV042 uses an SSL cert for various things, but there is no clear way to refresh this cert when it gets corrpted.  For some reason it is hidden in the VPN client setup - look for the button at the bottom that says "Generate" - use this to create a new certificate, then save the settings and reboot the router.I'm not sure that this is the issue, but it shouldn't hurt anything to reset the certificate.  If you have a valid signed certificate to import, that might be even better.
    The Certs you discribe are going with the "Client To Gateway" feature and we are using "Gateway To Gateway" feature.
    I think the RV042 is working fine with the IPSec-Tunnel Feature "Gateway To Gateway". It works fine with WinXP Hosts connecting RDP through the tunnel - but using Win7 RDP the RDP Sessiopn breaks with all avaiable Error Messages in a random output on any Win-Client (WinXP and Win7) - we teste with 5 ! different machines ...
    I looks like Firewall Bug on the RV042.

Maybe you are looking for