Real price vs advertized price and poor service

They advertize one price for a bundle on the net and than you get the bill. It is not the same. Anyone else
not getting what is advertized?

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BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

Mis-selling of services, ofcom and poor service..

Just three of the many negative points I will be advertising about BT on any forum I possibly can.
A week of complaining and getting hung up on by "managers", along with lies and contradictory information from almost any person I have the dissatisfaction of talking to.
I shouldn't be surprised. BT were the same with my dads account and it seems the same with so many others on here.
Just today I have had Nina drop my call, then Moulisha passing me through to his manager who hung up on me as he didn't want to discuss my issues. Now I'm onto Niraj who is having "system issues" and so can't help.
At least your infinity package you sold me is as good as those 7 other individuals told me it would be... Oh yeah I forgot, after 2 days off work waiting for an engineer, your rather angry and rude back office staff call to tell me you don't actually do it in my area!
At least she kept interrupting and talking over me to stop me complaining on that occasion.. Like a true professional, even when I left my phone on my desk I could still hear her shouting at me like it was my fault you lied to me to get me to sign up.
That's ok though cos you will have my internet working by the end of this week like you promised me every time I have called.. What's that Nina??? Next Wednesday? You can't do anything as I have a open order for infinity??? The same infinity you cancelled without telling me on the 25th of November as you don't provide it in my area??? Oh well, at least you always have the option of hanging up on me!
At least you didn't charge me for sending out the router for infinity that I can't get in my area. Oh you have charged me!?? Oh good.
But that's ok as you do care at least as your going to get your magic department to call me back tomorrow (Tuesday), or tomorrow (Wednesday), or tomorrow (Thursday)??? No, tomorrow still hasn't turned up yet. Must mean a different thing in that part of the world (The North West of England if anyone was interested).
Thumbs up guys.

Welcome to this forum.
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Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

10.2.1 lack of update and poor service from BB

Uk Vodafone subscriber
2 days Bb bring out a software update
the uk website says you can update
but it wont work for vodafone customers
the support area of the website directs you to a users forum
I wonder sometimes why i stick with BB when if i had a iphone, theres a shop in most large towns you can call into for support.
a telephone no where they call you back
support from BB?
where is it?
Come Mr New CEO, its easier to look after an old cutomer than to find a new one

stirlings wrote:
it sasy my software 10.2.0.429
is the latest software
it seems that Vodafone is not supporting 10.2.1
see
http://crackberry.com/vodafone-uk-1021
Key word being "currently".
They will. Be patient or just load the leaked version. There is NO difference.
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I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times. Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...

Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/

How to de-activate Qty and Price fields for Service purchase requisition

Dear all,
We have a request to de-activate (leave it as "Display") the fields of quantity and gross price when changing a service purchase requisition of a specific document type.
In example: We want that purchase requisition type NB, allows in change mode (ME52 or ME52N) to change the quantity and gross price of the services. On the other hand, these two fields must be only visible for order type ZNB. Besides this must be happening only for services.
Changing PT9 or PT9B will affect also the creation, and if we only configure based on transacction and document type does not work.
Any help will be highly appreciatted.
Cheers

Hi,
You may have to write a output requirement routine and assign the same to the output type in NACE.
But i don't think you will get the old and new data of Purchase order in requirement routine (program : SAPLV61B). You may have to export the data into memory from either a BADI method or User exit and then import the same in requirement routine.
Regards
Vinod

Service Master Prices and Vendors not replicated

Hi All,
We have SRM4.0 and a strange problem wherein we are not able to get the prices per vendor maintained in the Service Master in R/3 replicated in SRM although the Service No, Description,Long Text,UOM,Product category details are getting replicated properly.
Service Masters in R/3 are maintained in AC02,AC03 transactions and the prices and vendors for service masters in ML35,ML39 etc. After replicating the service master initial load object SERVICE_MASTER in R3AS transaction in SRM only the basic details gets replicated and the info records like the vendor and prices for the services. Is there any specific setting needs to be done for maintaining the same as we have the condition types aligned with R/3 and IPC is up and running as well.
Do let me know incase someone can shed some light on the same.
Thanks in Advance.
Regards
Anirban

Hi Harshal,
we had similar issue in past.The problem for us was Creation date .We were trying to create a contract with past date. For this there is a setting in ECC which Depending upon the date.(You might have referred already,Any way bringing here to notice ).
As the customizing has been set with a valid from date.Everything before that will be created with a PA segment assignment (first line). So if possible, put the date in present.
Regards
Logu

Enter the price for the service item

Dear Experts,
We are implementing SRM 7.0 and we have upgraded our system with Service pack 7.Created a limit SC and approved at all levels. After approving SC system created PO in SRM but did not replicate to backend ECC system. When I looked PO in edit PO mode and system throws an error message "Enter the price for the service item".
Have any body faced this issue? If yes please guide me how to fix this issue or Suggest me any useful link or OSS messages.
Thanks in advance.
Thanks
Umakanth

Hello,
I assume you are using a Product category configured for Extended Classic scenario.
In this case a limit item in SC creates limit item in PO(in SRM). But when this PO is replicated to R/3, it always creates item with type 'D' for limit item in PO.
Now with respect to error message you get, can you check if you have specified all LImits (Overall value, Expected value etc)?
You can also try creating a PO directly in SRM with limit item (use same Product category as above) and see if it replicates.
If you get the same error, please raise a OSS message for SAP.
Thanks,
Sushil

Price history of service PO

Dear All,
how can i get the report of price history of any service ( both for service master and unplanned service).
thanks,
mx

Hi,
Use the T-code ME2S to get this report. In this list of service POs can be extracted. By comparing the values you can get the price history. Thanking you.

How to show stock price through web services for a company?

to get best performance.. what is the best way to show stock price through web services for a company on an office 365 site?

Hi,
you can also do like this.
Create a page using sharepoint designer. upload it in sharePoint.
https://support.office.com/en-in/article/Create-SharePoint-site-pages-0ee31678-ee55-40cd-9f48-ea8700035dbd
Whenever you see a reply and if you think is helpful,Vote As Helpful! And whenever you see a reply being an answer to the question of the thread, click Mark As Answer
this is not the proper answer.. question was different.

Net Price from the Service Order

Hi Experts,
I want to read the net price from the service order, in the order_read_ow FM I am getting the pricing conditions tab and getting the prices related to the conditions.
Is there any way to get the net price directly.
Thanks in Advance,
Praveen

Pls use the FM CRM_PRIDOC_READ_OW. You can pass the header GUID.

Check Price and Availability: is BAdI a must to fetch customer?

Hi,
While running the app Check Price and Availability, the screen (see the attachment) displays. Do I have to implement the BAdI BADI_SRA016_USR_TO_CUSTOMER to fetch customers? At the current stage, the user's access to the customer list are not limited and all customers should be accessible. How can I configure it?
Best regards,
ts

Hi TS,
You have to follow the Configuration Tasks maintained in APP Implementation.
Configuration Tasks
To enable Check Price and Availability, perform these configuration tasks:
Map 0105 communication type for the employee PERNR to the system user ID.
Enable the SRA016_PRICE_AVAIL_SRV SICF Services for the Gateway and SD_PRAV_MON SICF Services for UI5.
Call transaction SIMGH to open the Check Price and Availability node to configure user information with the Sales Order Document type and Price Condition type in the SRA016_T_CONFIG table.
Implement the following BAdIs:
BAdI: Fetch CustomersYou can use this BAdI to fetch a list of customers associated with a specific employee.
BAdI: Retrieve Product ImageYou can use this BAdI to retrieve the image of a product.
Please double check these Config Tasks.
You should implement the badi to fetch Customers associated with a specific employee
You Can check this link for all the fiori Apps related BAdi s to implement
SAP Fiori - BAdI quick reference
Regards,
Venu

Master Data Loading for Prices and Conditions in CRM - "/SAPCND/GCM"

Hi,
Could anyone give me some inputs on Master Data Loading for Prices and Conditions in CRM.
T. Code is: /SAPCND/GCM
I need to load data on a file (extracted from 4.6) for service contracts.
I tried LSMW : for this transaction, recording does not work.
I am trying loading thru Idocs (LSMW). But that too is note really working.
Do we require some custom development for this , or is some SAP standard funcntionality available ??
Can anyone provide some valuable inputs one this.
Would appreciate your responses.

Hi Tiest,
Thanx for responding.
U r right, our clint is upgrading from 4.6 to ECC.
So as per the clients requirements, we are maintaining all the configs for Services in CRM.
Services Data which was in 4.6 is being pulled put on flat files which needs to be loaded in CRM. So middleware would not be able to do this.
What I am looking os some standard upload program.
LSMW recording does not work.
This I-Doc "CRMXIF_COND_REC_SLIM_SAVE_M", i am able to load a single record. But I am not able to find , how to make this function for multiple entries.
IN standard we for loading master data thru I-docs, we map the values to the standard fields which are available in that I-Doc.
But in this particular i-doc, there is a common field for which I need to define the field name and a field value..
Till now, I am only able to define just one field name and a field value.
I want this to word for mutliple entries.
Hope u get my point.
Thanx

Whats the real price???

Hi
I just want to know the real price of the new iphone 3G. cos i want to buy one and i want to buy from USA>...
its not here yet.and someone told me its like 700$ is it real??
and do anyone know when it will be in QATAR and how much it will be??

The iPhone is sold in the U.S. as carrier locked with AT&T only.
The iPhone 3G in the U.S. can be purchased at an AT&T or Apple Store and activation with AT&T is required at the store when the iPhone 3G is purchased.
No one here knows when the iPhone 3G will be available in QATAR and if so, what the price charged will be which is determined by the cellular provider for the iPhone in each country.
http://www.apple.com/iphone/countries/

Real price vs advertized price and poor service

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