Reassign activities in Email Interaction manager
Hello Mates,
i need to delete an agent in Cisco Email Interaction Manager. This fails with this message. Any ideas how to delete the user?
the user that your trying to delete has some open activities or cases or suggestions in feedback mode. Please reassign them before dewleting this user.
cheers
alex
thank you mate, i could complete all the activities for the user but there is still one case which i cannot close. there are 2 activities in the case but in my current open activities these two activities are not there.
any ideas?
alex
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Anyone using UCCX 7x/8x with Cisco Email Interaction Manager (EIM) ? Looking for some hands on feedback from someone using it.
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Changing the port to use Secure IMAP 993 SSL & Secure SMTP 465 TLS Encryption is not currently supported within CIM Version 4.3(2)
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This ability is slated for an upcoming release of CIM, however that release is not yet known. -
[announce] PortalStudio 2.0 with Interaction Management
MONGOOSE TECHNOLOGY ANNOUNCES PORTALSTUDIO 2.0 WITH INTERACTION MANAGEMENT
Vendor-neutral portal platform now includes RealCommunities 2.0
collaboration applications and Interaction Management Web services
Houston, October 22, 2001 - Mongoose Technology, Inc., the company that set
the benchmark for Portal Lifecycle Management and the first company to
deliver a complete J2EET-based portal design, assembly, deployment, and
management solution, today announced Mongoose PortalStudioT 2.0. The
product, which provides an integrated development environment and portal
platform, now includes Mongoose RealCommunitiesT applications and
Interaction Management web services for online collaboration. Using Mongoose
PortalStudio and Mongoose RealCommunities, companies can incorporate
Interaction Management into their portals and Web sites to increase employee
productivity, enhance partner effectiveness, and build customer loyalty.
Delphi Group has defined Interaction Management: "Interaction management
refers to web applications used to cultivate relationships among portal
constituents. These person-to-person web services facilitate group
formation, enhance team collaboration, and empower knowledge exchange
between employees, customers, partners, and suppliers. Interaction
Management helps organizations capture and retain intellectual capital,
reduce employee turnover, increase team productivity, and build customer
loyalty."
"Interaction Management is a critical component of any portal strategy, and
necessary for effectively nurturing online community and user
relationships," says Nathaniel Palmer, Chief Analyst at Delphi Group. "In
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for interaction management, within a application framework specifically
designed for deploying and managing portal components."
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international retailers" said Brian Fox, Vice President of
MySoftwarePartner. "Our customers must provide timely and accurate
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PortalStudio to provide more useful information by aggregating our systems
with other corporate applications in the Enterprise Portal. We are
incorporating RealCommunities collaboration applications to improve customer
support and to reduce the cost of gathering and reporting consumer data. "
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RealCommunities collaboration applications are modular WebComponentsT of the
PortalStudio platform that can be embedded into any Web site or portal. They
are supported by RealCommunities Web Services that provide open API's to
gather, store, and act upon person and activity related data.
"Interaction Management is the set of person-to-person web services that
support online relationships and transactions," says Mr. Palmer. The
RealCommunities Web Services are based on the Mongoose 12 Principles of
CollaborationT, and include Identity, Groups, Reputation, Environment and
Communication.
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group goals. These collaboration capabilities can be incorporated into new
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for a person or a group with the expertise, skills, service capability, or
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Engagement & Feedback - After identifying an appropriate individual or
group, the application allows the user to negotiate an agreement for a
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applications.
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software packages such as Mongoose PortalStudioT, Microsoft® Office XP,
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Tests & Polls - This utility enables a service provider or group leader
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update reputation and deliver certification by email.
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Enhance Existing Applications
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from any of the leading vendors; maintain and enhance existing portal
applications; or embed Mongoose WebComponents into an existing Web
application. WebComponents included with PortalStudio include Table, Tree,
News, Document Sharing, Document Search, Message Boards, Chat, Instant
Messaging, email, and a MiniBrowser with source code.
Availability and Pricing
Mongoose PortalStudio for BEA WebLogic and Mongoose PortalStudio 2.0
Enterprise Edition are currently available and 30-day free trials are
available at www.mongoosetech.com. PortalStudio 2.0 Enterprise Edition
supports leading J2EE application servers, including BEA WebLogic,
Oracle9iAS, Orion, Macromedia JRun, and IBM WebSphere. The Enterprise
Edition ships with the Standard library of components, plus RealCommunities
WebComponents and Interaction Management Web services.
Mongoose Technology shatters the $100,000 barrier for an Enterprise Portal.
Pricing begins at $3,000 for the PortalStudio Interactive Development
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license of Orion Application server and a 30-day trial of BEA WebLogic. A
development license of PortalStudioT for BEA WebLogic® is available at an
introductory price of $995. The deployment license of the PortalStudio
Platform is available at an introductory price of $35,000 per CPU.
PortalStudio is available directly from Mongoose as well as through its
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Iconixx.
About Mongoose Technology, Inc.
Mongoose Technology, Inc. (www.mongoosetech.com) is delivering and setting
the benchmark for Portal Lifecycle Management products that are used
worldwide to design, assemble, deploy, and manage ebusiness portals. The
company's products include: Mongoose PortalStudioT Enterprise Edition, a
visual portal assembly environment for the rapid development of customized
enterprise portals on leading J2EE application servers; Mongoose
PortalStudioT for BEA WebLogicT; and Mongoose RealCommunitiesT Interaction
Management applications for increasing productivity of sales teams,
cultivating buyer and partner loyalty, capturing better market data, and
accelerating innovation and time to market. Major customers and partners
include: BEA (www.bea.com), eBay (www.ebay.com), and SSI Technologies
(www.ssi-americas.com). Mongoose Technology, Inc. was founded in 1999 and is
headquartered at 1300 Hercules, #130, Houston, Texas 77058; phone,
281/461-0099; fax, 281/461-0505.
For questions or comments about this press release, please contact:
[email protected]
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New Entry Point in Cisco Interaction Manager
I have created a new Entry Point in Cisco Interaction Manager for web chat. I used a new Queue and a new Script for the que script selector. I added a new ICM queue script for the chat, a new Dialed Number / Script Selector. When I test the new chat, the entry point works and shows the new entry point name in the CIM agent, but it still queues to the existing queue in ICM, not the new one. Anyone have any idea what I might have missed?
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please add a wait node, after success path of queue to skill group. set time in wait node to max time you want emails to stay in queue. may be after this you can use another queue or send some label back to CIM, which matches to non IPTA group on CIM.
the same is applicable for Chat as well.
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there is config tab in each ICM integrated queue called "Concurrent task limit", this is the one deciding factor on how many concurrent task for each queue an agent can handle.
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Chintan -
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Hello I need help!
I have CIM Interaction Manager 4.4. My customer want to do forward it to email that already stay close.
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Thanks.Thank you for the reply.
I will start by saying that I don't know much about the product so my understanding of standalone and integrated is a little limited. Part of my enqury here is to find documentation that outlines the differences, explains the installtion procedures for both options, etc.
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Hi
I was testing cisco Web Interaction manager for Live chat with the customers. I was getting messages for off office hours.
I want to change the officehours . Is there any place I can change the office hours ?.
I am using Cisco Web and Email Integration ver 4.3.2.3
I am new to this product. Any help on this would be great help for me.
Thanks in Advance,Page 22 of the guide http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_administration_chat.pdf
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Additional Information 3: b4f4
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hi buddies,
preasently i am working on email response management system in crm 5.0 for auto routing and auto respounding of emails.can any one suggest me the document or customization steps for that
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Edited by: manav on Mar 8, 2008 6:37 AMHi Madhav,
You can customise the ERMS rule modler by creating the ERMS New policy in the PCUI application (Rule modler) for the Email routing category for the default service manager profile you can go to the transaction code crmc_pcuitools and select the rule modler under which select the Email routing as category for the service manager profile to be called and can create the new polocy with node and subnodes and you can define the incoming email address as well . do mention your email id so that i can send the config steps document for the same.
pl do reward points if helpful
Regards
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Hi,
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admin/admin
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